---
description: Learn how NestDesk can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NestDesk Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/1249/service-desk/software) > [NestDesk](/software/2059694/nestdesk)

# NestDesk

Canonical: https://www.getapp.ie/software/2059694/nestdesk

> NestDesk is the affordable customer service solution for Shopify stores of all sizes to close sales from every conversation. NestDesk works as both a support tool and a sales engine, bringing all customer data and order actions together in one place for quick and personalized assistance.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of NestDesk

Manage unlimited chats from all channels in a single place 
- Centralize customer messages from live chat and Facebook in a consolidated dashboard.
- Stay in sync with multiple Shopify stores under one NestDesk account.
- Filter messages by store, agent, tag, and channel. Sort out the oldest and latest ones.
- Have all customer profiles displayed next to each conversation.

Close more sales via customer support 
- Create draft, paid, and awaiting orders without leaving your chat panel.
- Send the checkout link directly to customers to shorten the customer buying process.
- View the customer’s order history attached to every message.

Effortless self-service widget
- Pre-defined chatbot, allowing customers to resolve repetitive queries immediately with multiple scenarios.
- Greet and invite customers to interact with chatbot by live chat auto message.
- 24/7 help desk with well-organized and customizable topics and FAQs.
- Order tracking integrated into the chat widget.

Improve customer support efficiency 
- Automate your responses with macros (the pre-made templates).
- Auto-assign new messages to the right agent at the right time.
- Leave private notes inside the conversation for your teammates to better understand the case.
- Receive real-time notifications via browser, mobile app, and email to keep track of customer queries.

Track performance in the powerful analytics report
- See how many conversations were created, conversations closed, average first response time, and average resolution time. 
- Measure orders created conversion rate and revenues generated by every support agent.
- Evaluate the performance of each store, agent, and channel in different time ranges.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: NestScale

## Commercial Context

- **Pricing model**:  (Free version available)
- **Pricing Details**: Please contact NestScale for pricing details.
- **Target Audience**: 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Brazil, British Virgin Islands, Brunei, Cambodia and 83 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Chat/Messaging
- Chatbot
- Communication Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Support
- Customisable Branding
- Dashboard
- Inbox Management
- Knowledge Base Management
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics

## Support Options

- Knowledge Base
- Chat

## Category

- [Service Desk Software](https://www.getapp.ie/directory/1249/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.getapp.ie/directory/1249/service-desk/software)
- [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software)
- [Live Chat Software](https://www.getapp.ie/directory/561/live-chat/software)
- [Customer Engagement Software](https://www.getapp.ie/directory/650/customer-engagement/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [HubSpot Service Hub](https://www.getapp.ie/software/119575/hubspot-service-hub) — 4.4/5 (187 reviews)
4. [Bitrix24](https://www.getapp.ie/software/90602/bitrix24) — 4.2/5 (984 reviews)
5. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Customer Support is Exceptional" — 5.0/5

> **Bret** | *15 December 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to set up and get going. It is clear that this live chat will be superior to others as you are able to create an order in the chat and send a url of the drafty order to the customer. Being able to manage the team and oversee their interations is great too. We used to use the standard Shopify chat but need the upgrade without having to fork out for another expensive additon. Really really happy.
> 
> **Cons**: While there have been a couple of instances with the notifications and the pre-chat survey, the team are so quick to assist and make sure the app is working as YOU would like.
> 
> Can't wait to try their other Apps. Great team\!

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### "Great Customer Service" — 5.0/5

> **Marc** | *3 October 2022* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to install. Nice Free Feature without forcing into a payment plan.
> 
> **Cons**: Not all features work at first try. 
BUT they are pretty helpful and working on every issue, till it's solved.
> 
> :)

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### "Easy to use APP" — 5.0/5

> **Karen** | *6 July 2023* | Furniture | Recommendation rating: 8.0/10
> 
> **Pros**: 1. Can create orders / draft order in conversation.2. Easy to tag products in conversation.3. Can get multi social into one inbox'4. Can get the customer's name in conversation5. Easy to set up the widget design6. Easy to send Marco7. Provide the inner notes
> 
> **Cons**: 1. Cannot see what products are added to this customer's shopping cart in conversation.
> 
> It's a very good app. Easy to set up and use it. Quickly to get the message from the customer. It's very helpful to create orders/draft orders in the conversation. Very good support team. They are very helpful and quickly to solved the any issues.

## Links

- [View on GetApp](https://www.getapp.ie/software/2059694/nestdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/nestdesk/> |
| en-AE | <https://www.getapp.ae/software/2059694/nestdesk> |
| en-AU | <https://www.getapp.com.au/software/2059694/nestdesk> |
| en-CA | <https://www.getapp.ca/software/2059694/nestdesk> |
| en-GB | <https://www.getapp.co.uk/software/2059694/nestdesk> |
| en-IE | <https://www.getapp.ie/software/2059694/nestdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2059694/nestdesk> |
| en-SG | <https://www.getapp.sg/software/2059694/nestdesk> |
| en-ZA | <https://www.getapp.za.com/software/2059694/nestdesk> |

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