--- description: Learn how Workpro Complaints Management System can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Workpro Complaints Management System Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Workpro Complaints Management System](/software/2060751/workpro-complaints-management-system) # Workpro Complaints Management System Canonical: https://www.getapp.ie/software/2060751/workpro-complaints-management-system Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/2060751/workpro-complaints-management-system?page=2) > Workpro is a specialized case management software for complaints handling and reporting. Workpro transforms the way you deal with customer complaints, giving you complete visibility and control of every part of the process. > > Verdict: Rated **4.0/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Workpro Complaints Management System CONSISTENCY • Everything in one place improves case coordination and eliminates duplication. • Built-in workflow steps ensure consistency and fairness in complaints resolution. • Templates reduce errors, save time, and ensure professional correspondence. • One source of the truth, enables colleagues to quickly pick up cases and queries. • Reliable data collection and meaningful categorization feeds accurate reporting. CONTROL • Case status and team performance can be monitored in real-time against targets. • Clear visibility of who needs to do what, with alerts and reminders to prompt action. • Dashboards highlight issues so that remedial action can be taken. • Cases can be easily re-assigned due to staff absence, for example. • Spot trends and analyze root causes for improvement initiatives. COMPLIANCE • Clear workflow guides staff, so regulations and policies are always correctly followed. • Notifications and alerts ensure vital information and deadlines are not missed. • File management tools ensure compliance with data protection and data access laws. • Chronological audit trail guarantees full accountability and transparency. • Management reports are easily generated from the built-in standard reports library. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 8 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Computer Application Services - **Founded**: 1969 ## Commercial Context - **Starting Price**: £975.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Workpro Professional User licence costs £975 per user per annum. Other licence levels are available to match user roles. Hosting, support and deployment costs also apply. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Gibraltar, Grenada, Guadeloupe, Guatemala, Guernsey and 22 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Assignment Management - Audit Trail - Case Management - Chat/Messaging - Collaboration Tools - Corrective and Preventive Actions (CAPA) - Customer Complaint Tracking - Customer Service Analytics - Customisable Branding - Customisable Forms - Customisable Reports - Customisable Templates - Data Import/Export - Email Management - Email Templates ## Support Options - Email/Help Desk - Phone Support ## Category - [Complaint Management Software](https://www.getapp.ie/directory/841/complaint-management/software) ## Alternatives 1. [MasterControl Quality Excellence](https://www.getapp.ie/software/104305/mastercontrol) — 4.5/5 (526 reviews) 2. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [HelpDesk](https://www.getapp.ie/software/116767/helpdesk) — 4.6/5 (180 reviews) ## Reviews ### "Excellent service at a good price" — 4.0/5 > **Rosalind** | *4 October 2022* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: The software deployed has evolved over the years and is responsive to the changing needs of the organisation. I really like the ethos that development costs/investments costs with one Ombudsman is offered to other Ombudsmen without needing to recoup the development costs. That is a very fair and ethical way for a supplier to work. > > **Cons**: Whilst flexibility in configuration is a good thing, it can lead to organic and unwieldly field additions which become redundant over time. A top down/ bottom-up descriptive tool displaying the interactive facets of the solution for the customer would be beneficial when that customer is requesting a change as visibility of the impact of the change may give pause or assist with a more streamlined approach to the change. > > I have enjoyed working with CAS - Computer Application Services as their approach is both collaborative and strategic. They have assisted our organisation make advancements in our functionality offering to our customers and our staff which increases efficiencies and external access to our case management solution. ----- ### "Pros and Cons" — 4.0/5 > **Darnell** | *10 February 2023* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: I appreciate the information provided via the reporting function. Being able to collate the data after insertion and then analyzing the data is a very important and useful function of the system. > > **Cons**: It is very time intensive to update all the data prompts, but this is unavoidable as the end result is accurate and informative information. > > I have been very impressed with the System. It is intuitive and once understood, easy to use. The time intensity is associated with the varied information that my organisation has decided to collect; however, the end results have been fantastic. I am also impressed with the responsiveness of the Helpdesk associated with Workpro. Overall, it is a great system. Of course, with any program there is a period of user angst associated with learning, however, I believe we as an entity are only just beginning to understand the value of what the system can provide and believe we will be adding additional uses and understanding more about what can be gleaned for Workpro in the long run. ----- ### "Good foundational product" — 4.0/5 > **Chris** | *11 September 2020* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: Workpro works seamlessly across platforms as a browser based implementation and is easy to navigate for end users. The product is also highly customizable to meet needs once you have in mind how your workflows operate and what you want to achieve. > > **Cons**: Workpro could be better integrated in common office based user systems such as Outlook from an email integration perspective (increased funcitonality for the plugin) or web outlook based integrations into the product. Calendar management integrations for case file based timeline alerts and points of contacts meetings etc should be implemented. Click to call functionality integrations for common systems (CISCO / MS Teams etc.) which could also autolog call timestamps. Better preview functions for documents. (resolution/ size scalability) could be improved Better dynamics for page loading - each click through on a case file generally leads to a webpage refresh which adds up to time with high latency. Ability to encrypt documents/PDF's from within WorkPro for emailing would be advantageous. > > Generally positive - customizations can lead to specific glitches which can be slow to resolve as service team appears over stretched. ----- ### "Very easy to use and intuitive system." — 4.0/5 > **Neil** | *12 September 2017* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: Ease of use and reliability are very high on the list. It has also proved adaptable whilst still retaining the benefits of an 'off the shelf' solution. It works well on secure remote access (for increasingly mobile workforce). It has strong reporting tools. CAS are proactive with changes which all users need (for example upcoming GDPR compliance - May 18). > > **Cons**: This is not a 'like least' but something to 'improve further'. We've recently has some user group sessions which have let us see how other organisations are getting the most out of this great tool, more of that approach might inspire use to better use of and adaptation of this product, and is a great value add from working with CAS as a partner. Video demos of the products, as deployed, in other willing organisations, would also be great. This deals with the challenge of us not always knowing what to ask for, even although when we can frame the right question something is often possible within the system. ----- ### "Good system, great team" — 4.0/5 > **Christopher** | *15 December 2020* | Alternative Dispute Resolution | Recommendation rating: 7.0/10 > > **Pros**: The product is easy to use and is easy to customise to an extent. > > **Cons**: It would be useful to have more customisable features; our business practices are constantly evolving, and as a result our development is often a few steps behind where we want to be. > > I have used the system both as a caseworker and an administrator/developer, and have always been able to get what I needed from it. The team at CAS are responsive and friendly, and always seeking to improve the system through problem-solving conversations and product development. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/2060751/workpro-complaints-management-system?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/2060751/workpro-complaints-management-system) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data