About Aloha Cloud
Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years.
Aloha’s core capabilities include fixed and handheld POS, online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support.
Aloha POS features are designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes.
Key benefits of Aloha Cloud
• Get paid faster with next day funding: customers can continue to focus on running their business with average 1-day turnaround for merchant payout. Delayed funding (some competitors can take 2+ days and those who fund quickly have specific banks they fund faster with) can cause added stress and micromanagement of finances to ensure money is available to maintain operations.
• Take orders and payments from anywhere in the restaurant with handhelds: our handheld is one of the smallest on the market, is easy to use and fits comfortably in an apron. With payments and an order-taking UI that matches the fixed terminals, servers are free to go outside on the patio or wherever they may need to bust lines or turn tables. Less visits to the terminal means more time giving customers a great experience.
• Intuitive user interface built with purpose: The Aloha Cloud user interface is easy to learn and easy to train. The UI is the same on both the fixed terminal and handheld device. Ensuring servers can efficiently take and send orders as well as manage payments.
• Tablet farm freedom: Aloha Cloud’s delivery marketplace integration via Chowly ensures restaurant operators can manage their delivery services from the POS rather than a cluttered expo or counter full of tablets.
• Get up and running quick: Aloha Cloud is easy to implement and customers can be up and running in a week or less. Operators also have access to 24/7 support for any ongoing needs or questions.
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Reviews
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- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No Longer Flying Blind
Reviewed on 17/6/2019
I now have information on sales and inventory movement. This is helping me with staffing and supply...
I now have information on sales and inventory movement. This is helping me with staffing and supply chain management.
Pros
The software is so intuitive and user-friendly that my staff had no adoption issues. They were productive in minutes. I found it very easy to set up, and I love the back office functionality.
Cons
I have no complaints about this software. And I used to implement software for a Fortune 20 company.
Alternatives Considered
Toast POSReasons for Choosing Aloha Cloud
They did not have a cloud-based solution and the user interface could only be described (charitably) as antiquated.Reasons for Switching to Aloha Cloud
User interface, promotional hardware bundle, cloud-based back office.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NCR Silver is a shoo-in for the Gold
Reviewed on 26/11/2019
Wonderful customer service, simple set up, easy to customize functions, menus and items.
Wonderful customer service, simple set up, easy to customize functions, menus and items.
Pros
Super, super simple and easy to use software with plenty of tangible options for setting up menus, options, and variables.
Cons
Currently there is no support for chips on credit cards; a very simple issue that is not a deal breaker in any way.
Alternatives Considered
Square Point of SaleReasons for Switching to Aloha Cloud
Ultimately, ease of customization, back office, and lower credit processing fees.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
This is a publically traded company NCR No Way...
Reviewed on 26/4/2017
They are an awful company. Their support system is a disaster. I don't know how many times I called...
They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction.
When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone.
After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me.
This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....
Pros
We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.
Cons
When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????
Response from NCR
We apologize for the NCR Silver experience not meeting your expectations. Not sure what happened with the "item already exists" issue, but it should never take that long for a problem to get resolved. Thanks for pointing it out to us.
As with any call center, sometimes reps get busy. That is why our award-winning customer support team also offers text, chat and email support. A text for example can solve simple issues substantially quicker. We also, by far, have the most extensive customer support team out of any cloud POS provider and offer live 24/7 support in addition to free set up, monthly menu maintenance, training and more. It's truly a comprehensive service.
As for transaction speeds, the UI in version 4.0 is extremely fast and it vastly streamlined an already quick customer checkout experience.
We have sent your comments to our customer care department, which will be reviewing it.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
My Review
Reviewed on 12/11/2020
Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a...
Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.
Pros
Device compatibility across windows workstations. Ease of end user use and ease of basic programming.
Cons
The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Solid software but not as versatile as hoped
Reviewed on 1/7/2019
The POS system, like others, allows me to track business flow when not in the store.
The POS system, like others, allows me to track business flow when not in the store.
Pros
NCR's back office is easily navigated. It is feature rich in many areas, excelling in variations. The modifier portion of the software is decent, but could use some work so that it could be used as a single add on for several items as well as modified price times quantity.
Cons
Can not customize the customer information that you wish to have at a glance.
Can not set up tax exempt customers for automatic tax exemption.
Can not readily link inventory to my existing website.
Can not set up scannable customer ID cards readily.
Can not see inventory at a glance for quick inventory checks on items.
Will not print directly to Dymo Labeler for price tags from back office as Square will when receiving inventory.
Can not set up coupon codes for printable coupons, must set up an offer to apply to everyone.
Sales team said these were all included in the purchase, but were not.
Expensive software, overall less feature rich than Square but 33% higher per month.
Aloha Cloud FAQs
Below are some frequently asked questions for Aloha Cloud.Q. What type of pricing plans does Aloha Cloud offer?
Aloha Cloud offers the following pricing plans:
- Starting from: US$0.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Aloha Cloud 's Starter plan is available for free and Premium plan starts from $175/month.
Q. Who are the typical users of Aloha Cloud?
Aloha Cloud has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Aloha Cloud support?
Aloha Cloud supports the following languages:
English
Q. Does Aloha Cloud support mobile devices?
Aloha Cloud supports the following devices:
Q. What other apps does Aloha Cloud integrate with?
We do not have any information about what integrations Aloha Cloud has
Q. What level of support does Aloha Cloud offer?
Aloha Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)
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