Aloha Cloud

3.7 (227)
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Software for managing payments and POS transactions

About Aloha Cloud

Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years.

Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support.

Aloha POS features are designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes.


Key benefits of Aloha Cloud

• Get paid faster with next day funding: customers can continue to focus on running their business with average 1-day turnaround for merchant payout. Delayed funding (some competitors can take 2+ days and those who fund quickly have specific banks they fund faster with) can cause added stress and micromanagement of finances to ensure money is available to maintain operations.

• Take orders and payments from anywhere in the restaurant with handhelds: our handheld is one of the smallest on the market, is easy to use and fits comfortably in an apron. With payments and an order-taking UI that matches the fixed terminals, servers are free to go outside on the patio or wherever they may need to bust lines or turn tables. Less visits to the terminal means more time giving customers a great experience.

• Intuitive user interface built with purpose: The Aloha Cloud user interface is easy to learn and easy to train. The UI is the same on both the fixed terminal and handheld device. Ensuring servers can efficiently take and send orders as well as manage payments.

• Tablet farm freedom: Aloha Cloud’s delivery marketplace integration via Chowly ensures restaurant operators can manage their delivery services from the POS rather than a cluttered expo or counter full of tablets.

• Get up and running quick: Aloha Cloud is easy to implement and customers can be up and running in a week or less. Operators also have access to 24/7 support for any ongoing needs or questions.


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Not sure about Aloha Cloud? Compare with a popular alternative

Starting Price

US$0.00
month
US$60.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

6
43

Integrations

No integrations found
28

Ease of Use

3.9 (227)
4.4 (46)

Value for Money

3.4 (227)
3.8 (46)

Customer Service

3.3 (227)
3.8 (46)
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Reviews

Overall rating

3.7 /5
(227)
Value for Money
3.4/5
Features
3.5/5
Ease of Use
3.9/5
Customer Support
3.3/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 227
Leigh
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No Longer Flying Blind

Reviewed on 17/6/2019

I now have information on sales and inventory movement. This is helping me with staffing and supply...

I now have information on sales and inventory movement. This is helping me with staffing and supply chain management.

Pros

The software is so intuitive and user-friendly that my staff had no adoption issues. They were productive in minutes. I found it very easy to set up, and I love the back office functionality.

Cons

I have no complaints about this software. And I used to implement software for a Fortune 20 company.

Alternatives Considered

Toast POS

Reasons for Choosing Aloha Cloud

They did not have a cloud-based solution and the user interface could only be described (charitably) as antiquated.

Reasons for Switching to Aloha Cloud

User interface, promotional hardware bundle, cloud-based back office.
Veeka
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

NCR Silver

Reviewed on 20/7/2018

Overall it has been a great experience - we went from writing paper slips for every transaction and...

Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.

Pros

We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

Cons

We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

Patrick
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Compare and run demos speak to other users

Reviewed on 24/4/2023

Sure promised lots and delivered little. I over payed for the least technical system out there. ...

Sure promised lots and delivered little. I over payed for the least technical system out there. This system has been nothing but issues and a problem for our start up. We have had multiple NCR employees say they will fix our issues and disappear .

Pros

They promised a lot but deliver little.

Cons

System never worked as promised. Second party QR codes that you pat]y $$$ for that do not work. Your management will spend more time in office with this system than on floor with guest. Also a loyalty program you can plan on zero help- with

Alternatives Considered

Toast POS

Reasons for Switching to Aloha Cloud

Sold by salesman as state of the art and best of the best with updates and all the tech I wanted. Fell very short at the start of install to today.
Andrew
Overall rating
  • Industry: Restaurants
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

My Review

Reviewed on 12/11/2020

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a...

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.

Pros

Device compatibility across windows workstations. Ease of end user use and ease of basic programming.

Cons

The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.

Jerry
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Solid software but not as versatile as hoped

Reviewed on 1/7/2019

The POS system, like others, allows me to track business flow when not in the store.

The POS system, like others, allows me to track business flow when not in the store.

Pros

NCR's back office is easily navigated. It is feature rich in many areas, excelling in variations. The modifier portion of the software is decent, but could use some work so that it could be used as a single add on for several items as well as modified price times quantity.

Cons

Can not customize the customer information that you wish to have at a glance.
Can not set up tax exempt customers for automatic tax exemption.
Can not readily link inventory to my existing website.
Can not set up scannable customer ID cards readily.
Can not see inventory at a glance for quick inventory checks on items.
Will not print directly to Dymo Labeler for price tags from back office as Square will when receiving inventory.
Can not set up coupon codes for printable coupons, must set up an offer to apply to everyone.
Sales team said these were all included in the purchase, but were not.
Expensive software, overall less feature rich than Square but 33% higher per month.

Showing 5 reviews of 227 Read all reviews

Aloha Cloud FAQs

Below are some frequently asked questions for Aloha Cloud.

Aloha Cloud offers the following pricing plans:

  • Starting from: US$0.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

Aloha Cloud 's Starter plan is available for free and Premium plan starts from $175/month.

Aloha Cloud has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Aloha Cloud supports the following languages:

English

Aloha Cloud supports the following devices:

We do not have any information about what integrations Aloha Cloud has

Aloha Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Aloha Cloud.