--- description: Learn how LabiDesk can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LabiDesk Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LabiDesk](/software/2063443/labidesk) # LabiDesk Canonical: https://www.getapp.ie/software/2063443/labidesk Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/2063443/labidesk?page=2) > Labidesk is a complete and fully integrated customer support software. With live chat, a ticketing system, a knowledge base, and a help widget, professionals can provide personalized assistance to your customers and sell them the right product at the right time. > > Verdict: Rated **4.3/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 27 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: LabiDesk ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Automated Routing - Customer Database - Customisable Branding - Data Import/Export - Email Templates - Knowledge Base Management - Multi-Channel Communication - Real-Time Chat - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Third-Party Integrations - Ticket Management ## Support Options - Email/Help Desk - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Milvus](https://www.getapp.ie/software/132287/milvus) — 4.8/5 (298 reviews) 5. [BeyondTrust Remote Support](https://www.getapp.ie/software/113939/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "I needed a good experience with the help desk system, and I got it right away with LabiDesk" — 5.0/5 > **Stasha** | *17 November 2021* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: In the first place, I was looking for the knowledge base for the self-help option, but I gave it a try with the Help Desk. It's possible to communicate with clients and customers directly on the website, or they can contact support by email via the widget option. It's easy to manipulate with tickets and all the support requests. I love the possibility of having everything well-organized and also of having it look like it's mine. It has full-brand customization. > > **Cons**: I find it missing the Night mode switcher because I work at night, and it will be more pleasurable if I had the option to switch on a better eyesight mode. I didn't experience any lag in service for now, and I hope that remains good in the future. > > The crucial thing in my job is a good user experience. With this product, I got less expensive help desk service and also the possibility of providing tutorials to customers and being there for them when they need help. To be honest, I had to put the needed features for technical support in the same line with the budget, and I got a good experience with this product. Because this is a new brand on the market, I was prepared for some issues, but none of them happened to ruin the day. They have good support, and I always get the answers to my questions. I can say that it is pleasurable to work with LabiDesk. ----- ### "Feature Rich Helpdesk Platform with Huge Potential." — 4.0/5 > **Chaitanya** | *14 June 2021* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: 1) Fast, Reliable \& User Friendly \! 2) Shared Inbox, FAQ Help center, Announcement and Contact sections all under one roof. 3) Building Knowledge Base and resolving queries using advanced Ticketing System is quick and easier. 4) Feature rich tool with deep help center customizations, ticket assigning, mailboxes, automations, reports and analytics and many amazing features like Livechat, autoresponders in roadmap makes this tool powerful Helpdesk solution. 5) Value for money and good customer support. > > **Cons**: 1) Labidesk is a new product with a great potential but UI/UX can be improved. 2) Help widget affects on Website Pagespeed Score a bit. > > Labidesk helped me save my time to answer queries of customers and website visitors using its intuitive all in one Customer Help Center. Using its help widget FAQ section most of the users queries were resolved quickly. Built in Ticket Support system helped me organize queries and assigning the Tickets Department wise to team members was one the best part to resolve queries effectively. Labidesk widget has FAQ, Contact Us and Updates Section all integrated at one place. Sending recent updates and improvements made on platform using Announcement section made my platform look more professional. Indeed Labidesk helped me build customer relationships. ----- ### "Sad to see the service of LabiDesk" — 1.0/5 > **Verified Reviewer** | *26 February 2022* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: They have a very strong roadmap. They know what to build next. > > **Cons**: The whole product needs quality assurance. I don't know how the company release a feature to its users. From knowledge base to ticket management has major issues. - Page becomes empty when you paste (Mac OS M1 chip) reported several times no body responds - No integration with slack or other communication channels when a new message comes - No browser sounds, buzz, or notification comes when a new message come - No mobile apps - In case you are not using their website, the system should email you the message the customer has written. > > I am not happy. This is my 6-month long experience. I should have gone for intercom or freshwork. ----- ### "Labidesk is a gem\!" — 5.0/5 > **Kevin** | *22 September 2021* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: A multi-channel help desk software that makes your life easier and saves you a lot of headaches when your main goal is to offer your customers quality care. If you are looking for a tool that fulfills the functions of shared email inbox, ticket system, help widget, knowledge base, live chat, canned responses, CRM and roadmaps, Labidesk is the one \!\! \! I have no doubt \!\!\! > > **Cons**: At the moment I have not found anything that I have not liked, but if I should mention something it could be that the platform adds more languages so that users can use the platform in their native language. > > The team behind Labidesk is very committed to their clients, open to criticism and they are constantly working on each of their products to make our lives easier\! ... how great \!\!\! I give a huge vote of confidence to this team, not only because of Labidesk but also because of all the work they have been doing with each of their products. Go for Labidesk\! If you don't, you will regret it all your life\! ----- ### "The product has potential." — 5.0/5 > **Manoj** | *8 December 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I like how to chat UI looks similar to the intercom and Chat + Tickets + KB is one of the best combinations for us to use the software. > > **Cons**: CRM, I hope to use it somebody but I don't currently plan to use it. > > I've been looking for a complete one-suit solution to manage our support but haven't found one that matches our needs. Labidesk has the potential to be extremely beneficial to our business. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/2063443/labidesk?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/2063443/labidesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data