PrimePay

3.7 (225)
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PrimePay makes payroll and HR complexity disappear for SMBs.

About PrimePay

PrimePay makes payroll and HR complexity disappear for small and midsize businesses. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform. A platform defined by options and designed to deliver exceptional "I can't believe how simple that is" experiences for HR and finance pros and every employee. More than 18,000 clients rely on the PrimePay Platform to replace manual work, replace compliance worries, and stop wasting time on things that should just work, so they can get back to work.

Want to know more about our technology?
• It just fits. PrimePay is HR and payroll on your terms – a plug and play solution that gives you options, so you can quickly start with basic payroll or HR and add time tracking or benefits when you need them.
• It just works. PrimePay is an HR and payroll solution that does what it should do – what you and every employee expect. Checks are right, taxes are taken care of, and benefits are clear. And the entire process is fast and simple for HR.
• We’re all in. PrimePay takes service seriously, and we’ve proven it for decades. So you’ve got a guide to help you through all the challenges and changes that come with managing HR and payroll.

To learn more, visit primepay.com.


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Features

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Value for Money

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Customer Service

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Reviews

Overall rating

3.7 /5
(225)
Value for Money
3.6/5
Features
3.6/5
Ease of Use
3.6/5
Customer Support
3.6/5

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Showing 5 reviews of 225
Deborah
Deborah
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent

Reviewed on 23/1/2018

They help keep my client's businesses successful. Prime Pay Payroll Service's Reports and Web...

They help keep my client's businesses successful. Prime Pay Payroll Service's Reports and Web Site are easy to use.

Pros

As a Sole Proprietor Certified Public Accountant, I have many small business clients. All my clients use Prime Pay Payroll Service. Prime Pay is very easy to work with. Prime Pay works with me to deal with all payroll issues that happen during each fiscal business year.

Janet
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Payroll Experience

Reviewed on 8/5/2024

Extremely happy with my experience and the support provided by [sensitive content hidden. Top...

Extremely happy with my experience and the support provided by [sensitive content hidden. Top Notch Payroll Specialist.

Pros

Professional and knowledgeable staff. Never had any issues with Payroll, FSA, ACA, NDI and Tax support. Specialists were always available. Questions and issues always handled in the appropriate amount of time.

Cons

The most recent telephone support coverage change.

Amy
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible Experience!

Reviewed on 20/5/2024

Long, painful, stressful, anxiety riddled, and financially draining.

Long, painful, stressful, anxiety riddled, and financially draining.

Pros

NOTHING!!! NOTHING! and a little bit more NOTHING!

Cons

CONS= Customer service! Support! Timely responses! I am a new business owner, I opened an account, and quickly learned I didn't need PrimePay services. I contacted my account manager and tried to close and cancel my account. Dispute never actually using any services they said I had a slim chance of actually getting a refund for the couple of months in 2023 that I had my account. Since FORMALLY requesting the account cancelation the way my account manager instructed me to back in November of 2023, I was AND still being charged!!! Since formally requesting to cancel my account, I have been charged over $2300!!! For the love of my business, please STOP charging me for something that I clearly DONT want! HAVENT used once, and desperately want to cancel!! Now I'm left desperately hoping that the company will do the right thing and refund my money they stole and ACTUALLY CANCLE my account! AND please PLEASE update your cancelation and refund process!! The fact that I have been fighting to cancel my account for over 6 months is astonishing! How many escalations case requests do I have to submit before someone actually reviews my account?

Mariana
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

New Customer Review

Reviewed on 30/5/2024

Experience is good. Like I said, the team has been very responsive and the product it self is...

Experience is good. Like I said, the team has been very responsive and the product it self is working properly.

Pros

Everyone that I have worked with in PrimePay has been extremely responsive and helpful when issues arise.

Cons

The implementation and set up for personal, cobra, and benefit management portals was very confusing. I also had a lot of trouble getting into my account having to reach out to customer service multiple times. Clearer instructions on credentials and what each portal is for would be helpful. Initial training and instruction from the team on how they work would also be helpful to a completely new user.

Judy
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Client experience

Reviewed on 9/5/2024

Overall, I'm pretty satisfied with Primepay. Especially with [sensitive content hidden] !

Overall, I'm pretty satisfied with Primepay. Especially with [sensitive content hidden] !

Pros

I have to say that [sensitive content hidden] has made my life ALOT easier since I started with my new company January 1st this year. I needed help with online processing and she was my "go-to girl" until I was able to get through it on my own. I can't say enough about her. She is the epitome of what a client service rep is all about.

Cons

Unfortunately, FEDEX is the problem. Nothing directly to do with PrimePay but they are supposed to get my payroll there by 8am- it's what we pay for, yet there are times their website says no one was there and delivery will be the next day or by end of day. We are open from 430am and someone is always THERE.

Showing 5 reviews of 225 Read all reviews

PrimePay FAQs

Below are some frequently asked questions for PrimePay.

PrimePay offers the following pricing plans:

  • Free Trial: Not Available

Please contact a PrimePay sales reps for more information about pricing.

PrimePay has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

PrimePay supports the following languages:

English

PrimePay supports the following devices:

We do not have any information about what integrations PrimePay has

PrimePay offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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