---
description: Learn how NITRO Help Desk can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NITRO Help Desk Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [NITRO Help Desk](/software/2065397/help-desk-for-sharepoint)

# NITRO Help Desk

Canonical: https://www.getapp.ie/software/2065397/help-desk-for-sharepoint

> Help Desk for SharePoint is a complete out-of-the-box IT help desk solution managing requests with efficient queue management, ticket resolution, graphs, charting, and more. Tickets are resolved quickly and efficiently. Unlimited staff and end-users. Customizable workflows and forms.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Crow Canyon Software
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Flat Rate
- **Pricing Details**: Contact Crow Canyon Software for pricing details
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- AI Copilot
- AI Summarization
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Change Management
- Chatbot
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Email Templates
- Generative AI
- Help Desk Management
- IT Asset Management
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication

## Integrations (5 total)

- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software)
- [IT Service Software](https://www.getapp.ie/directory/1049/it-service/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Freshservice](https://www.getapp.ie/software/91351/freshservice) — 4.5/5 (685 reviews)
5. [Milvus](https://www.getapp.ie/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Easy to Implement and Use Helpdesk App" — 5.0/5

> **Jimmy** | *12 September 2025* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: (Number 1. Customer Support), Ease of Use, Ticket Management, and Value for Money. We've had tremendous positive feedback since we implemented the product in January 2025. I like the fact the system has been 100% configurable for our needs, no code.
> 
> **Cons**: No public facing front end. We were hoping they would build a front end that will allow for public forms to be created to talk to the SharePoint back end.
> 
> Two words - "User Friendly". We had two training sessions and full adoption within 30 days, over 600 employees.

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### "Solid Teams Help Desk" — 5.0/5

> **Kenneth** | *17 September 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: I like that nitro helpdesk runs in our Microsoft environment. The Teams features have been one of my favorites. It's easy to create tickets even when people ping you directly.
> 
> **Cons**: No major complaints, but it runs in SharePoint so I'm pretty sure it wouldn't work for you if you don't use Microsoft products.

## Links

- [View on GetApp](https://www.getapp.ie/software/2065397/help-desk-for-sharepoint)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/help-desk-for-sharepoint/> |
| en-AE | <https://www.getapp.ae/software/2065397/help-desk-for-sharepoint> |
| en-AU | <https://www.getapp.com.au/software/2065397/help-desk-for-sharepoint> |
| en-CA | <https://www.getapp.ca/software/2065397/help-desk-for-sharepoint> |
| en-GB | <https://www.getapp.co.uk/software/2065397/help-desk-for-sharepoint> |
| en-IE | <https://www.getapp.ie/software/2065397/help-desk-for-sharepoint> |
| en-NZ | <https://www.getapp.co.nz/software/2065397/help-desk-for-sharepoint> |
| en-SG | <https://www.getapp.sg/software/2065397/help-desk-for-sharepoint> |
| en-ZA | <https://www.getapp.za.com/software/2065397/help-desk-for-sharepoint> |

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