---
description: Learn how Alana can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Alana Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [Alana](/software/2066068/alana)

# Alana

Canonical: https://www.getapp.ie/software/2066068/alana

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> Alana is an AI chatbot that provides customer service, marketing, and sales support. Its ultimate mission is to enhance the connection between brands and their customers.
> 
> Verdict: Rated **4.8/5** by 25 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Alana

Our AI-powered SaaS offers contract-quality service, delivering unlimited volume and rapid results from day one. Our focus on non-technical teams ensures a seamless experience for all users.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 25 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Alana AI

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, European Portuguese, Spanish
- **Available Countries**: Argentina, Brazil, Colombia, Mexico, United Kingdom, United States

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Automated Responses
- CRM
- Chat Transcript
- Chat/Messaging
- Chatbot
- Communication Management
- Customer Experience Management
- Email Management
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Natural Language Search
- Reporting/Analytics
- Sentiment Analysis
- Social Media Integration
- Surveys & Feedback

## Integrations (7 total)

- Gmail
- Instagram
- Microsoft Outlook
- Movidesk
- Slack
- Twitter/X
- YouTube

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot Software](https://www.getapp.ie/directory/2795/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.getapp.ie/directory/2795/chatbot/software)
- [Conversational AI Platforms](https://www.getapp.ie/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [Chatbase](https://www.getapp.ie/software/2069516/chatbase) — 4.3/5 (73 reviews)
2. [ChatGPT](https://www.getapp.ie/software/2070494/chatgpt) — 4.4/5 (336 reviews)
3. [Tidio](https://www.getapp.ie/software/105081/tidio-chat) — 4.7/5 (590 reviews)
4. [Botsonic](https://www.getapp.ie/software/2071616/botsonic) — 4.8/5 (79 reviews)
5. [Wati](https://www.getapp.ie/software/2068239/wati) — 4.6/5 (202 reviews)

## Reviews

### "Great AI platform" — 4.0/5

> **Thiago** | *7 October 2023* | Marketing & Advertising | Recommendation rating: 7.0/10
> 
> **Pros**: I have been utilizing AI platforms for a while now, but none of them have left me as impressed as ALANA AI. This incredible platform has greatly transformed the way I work, giving assistance to me to complete my tasks and helping to save an incredible amount of time.The reason why I use ALANA AI is because of its Versatile capabilities, Exceptional accuracy, User-friendly interface, etc.
> 
> **Cons**: Since I have been using ALANA AI, I cannot say I dislike the platform as it has been of great functionality for me.

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### "Avaliacao de instalacao do produto" — 5.0/5

> **Artur Augusto** | *25 April 2023* | Program Development | Recommendation rating: 9.0/10
> 
> **Pros**: Setup de instalacao super facil, pode ser seguido por uma pessoa nao especializada. Alguns pontos chaves precisaram da visao tecnica mas a grande maioria foi bem simples de seguir
> 
> **Cons**: O suporte tecnico ao cliente em alguns momentos se atrapalhou ou demorou na resposta, acredito q a expansao da Alana com o tempo ira melhorar. O suporte apesar disso é muito bom e resolve 80% de tudo
> 
> Muito positiva, superior a experiencia com outros fornecedores.

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### "Alana como empresa inovativa" — 5.0/5

> **Dayane** | *25 April 2023* | Program Development | Recommendation rating: 9.0/10
> 
> **Pros**: Permite um acesso mais detalhado das metricas e dados de usuarios, sua IA é superior a de concorrentes sem deixar de ser simples
> 
> **Cons**: Poderia ter integracao com o watsapp, fora isso nada mais a declarar
> 
> Foi muito boa e positiva, sua facilidade de instalacao a torna imcomparavel com os concorrentes.

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### "Excelente desempeño" — 5.0/5

> **Verified Reviewer** | *27 September 2023* | Facilities Services | Recommendation rating: 8.0/10
> 
> **Pros**: Es muy fácil de usar, interactiva e informativa para cualquier persona.
> 
> **Cons**: Quizá que debería tener otros lenguajes, pero nada más.  Muy bien echo.
> 
> Muy buena, estoy satisfecho con la experiencia que brindan

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### "Requinte na medida exata\!" — 4.0/5

> **Brunna** | *23 March 2023* | Architecture & Planning | Recommendation rating: 10.0/10
> 
> **Pros**: Tenho um negócio de pequeno porte e precisava de ajuda com o atendimento online para aumentar minha receita e possibilitar o crescimento do empreendimento. Minha margem para investimento é pequena, então a equipe da Alana foi muito solicita na negociação e me ofereceu uma proposta na medida exta: um serviço simples, com pouca sofisticação (respostas em chats de redes sociais) por um valor que cabia no orçamento. Administro tudo sozinha, sem equipe de TI ou administrativo, e achei a plataforma intuitiva e objetiva, consigo fazer tudo sozinha e a Alana me ajuda exatamente com o que eu precisava: responde com precisão possíveis clientes e isso aumentou minhas vendas.
> 
> **Cons**: Como o negócio ainda é pequeno, dependo de outras fontes de renda e ajudaria muito se Alana tivesse um app para celular. Dessa forma, eu poderia gerenciar suas atividades remotamente.
> 
> Alana filtra as mensagens que as páginas nas redes sociais recebem e responde as perguntas que aparecem com maior frequência, como forma de pagamento, horário de atendimento, entrega etc. Assim, clientes em potencial conseguem identificar rapidamente se os produtos e condições correspondem às suas expectativas e eu consigo entrar na conversa apenas para negociar valores e fechar as vendas.

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## Links

- [View on GetApp](https://www.getapp.ie/software/2066068/alana)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/alana/> |
| en-AE | <https://www.getapp.ae/software/2066068/alana> |
| en-AU | <https://www.getapp.com.au/software/2066068/alana> |
| en-CA | <https://www.getapp.ca/software/2066068/alana> |
| en-GB | <https://www.getapp.co.uk/software/2066068/alana> |
| en-IE | <https://www.getapp.ie/software/2066068/alana> |
| en-NZ | <https://www.getapp.co.nz/software/2066068/alana> |
| en-SG | <https://www.getapp.sg/software/2066068/alana> |
| en-ZA | <https://www.getapp.za.com/software/2066068/alana> |

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