---
description: Learn how Hosted Contact Center can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hosted Contact Center Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Debt Collection Software](/directory/244/debt-collection/software) > [Hosted Contact Center](/software/2068659/hosted-contact-center)

# Hosted Contact Center

Canonical: https://www.getapp.ie/software/2068659/hosted-contact-center

> Inbound/Outbound/Omnichannel Communication Suite with Speech Analytics 

Harness the power of AI, automation, and real-time analytics to reduce operational costs and increase productivity and revenue. Streamline agent workflows and maximize productivity across all consumer communication channels.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Hosted Contact Center

Hosted Contact Center's modern, workflow-driven interface helps put agents in the driver’s seat with everything they need to connect, collect, and comply through a unified platform. 

It equips users to handle account information, scripted greetings, and compliance disclosures and provides dynamic call-flow assist, screen pops of embedded apps, and a lightning-quick call wrap screen. 

A Compliance-Focused Integration Partnership- 
Whether it’s FDCPA or TCPA compliance to reduce litigation exposure, or managing the CFPB’s Final Reg F Ruling, our platform has all the guardrails in place to keep your contacts and communications legal.
•Track \& Limit By Period (a day, 7-day, 30-day tracking periods) 
•Limitations can be set system-wide or at the state level
•Flexibility to control which campaigns will be managed by Reg F (with a simple checkbox) when creating or editing a campaign

Integrated Speech Analytics- Speech Analytics has become such a crucial tool for supervisors for compliance management, quality control, and agent training, that we now make it standard with our Hosted Contact Center solution.
As work-from-home becomes more of the rule rather than the exception, having an effective process for managing and monitoring remote staff will become even more crucial. If allowing your agents to work remotely is the new normal, speech analytics can be an effective way to monitor, train, and manage the productivity of this new workforce. 

Why Speech Analytics?
• AI-powered flagging of potentially illegal debtor communications
• Automated voice and transcript redaction of PII/PCI consumer information
•Automated agent scorecards for training and performance monitoring

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Intelligent Contacts

## Commercial Context

- **Starting Price**: US$500.00
- **Pricing model**: Per Feature
- **Pricing Details**: Unlimited Users. Unlimited campaigns.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Notices
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Centre
- Business Process Automation
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging

## Integrations (5 total)

- Lariat
- Neustar UltraDNS
- Prodigal
- Zoho CRM
- Zoho CRM Plus

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Debt Collection Software](https://www.getapp.ie/directory/244/debt-collection/software)

## Related Categories

- [Debt Collection Software](https://www.getapp.ie/directory/244/debt-collection/software)
- [Call Recording Software](https://www.getapp.ie/directory/935/call-recording/software)
- [Predictive Dialer Software](https://www.getapp.ie/directory/849/predictive-dialer/software)
- [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software)
- [Unified Communications Software](https://www.getapp.ie/directory/599/unified-communications/software)

## Alternatives

1. [Convoso](https://www.getapp.ie/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
2. [Readymode](https://www.getapp.ie/software/107701/xencall) — 4.6/5 (136 reviews)
3. [HoduCC](https://www.getapp.ie/software/456711/hoducc) — 4.6/5 (95 reviews)
4. [wolkvox](https://www.getapp.ie/software/2035031/wolkvox) — 4.6/5 (100 reviews)
5. [CallTools](https://www.getapp.ie/software/105001/calltools) — 4.8/5 (155 reviews)

## Reviews

### "Synergetic Communication Inc" — 5.0/5

> **Dustin** | *30 July 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use, and effective.  It has all the reporting needed to manage contact centers
> 
> **Cons**: Agent Scripts is a little quirky. All good otherwise
> 
> Been using this product for over 10 years.  Overall it has been great

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### "Intelligent Contacts is an Excellent Technology Partner" — 5.0/5

> **Aaron** | *31 October 2023* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Technology, service, good peopleThere's nothing like some good ol' fashioned great people who want you to have a great product.
> 
> **Cons**: Nothing comes to mind. Our mutual customers say great things and we are impressed by the integration's performance.

## Links

- [View on GetApp](https://www.getapp.ie/software/2068659/hosted-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/hosted-contact-center/> |
| en-AE | <https://www.getapp.ae/software/2068659/hosted-contact-center> |
| en-AU | <https://www.getapp.com.au/software/2068659/hosted-contact-center> |
| en-CA | <https://www.getapp.ca/software/2068659/hosted-contact-center> |
| en-GB | <https://www.getapp.co.uk/software/2068659/hosted-contact-center> |
| en-IE | <https://www.getapp.ie/software/2068659/hosted-contact-center> |
| en-NZ | <https://www.getapp.co.nz/software/2068659/hosted-contact-center> |
| en-SG | <https://www.getapp.sg/software/2068659/hosted-contact-center> |
| en-ZA | <https://www.getapp.za.com/software/2068659/hosted-contact-center> |

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