--- description: Learn how Retino can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Retino Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Returns Management (RMS) Software ](/directory/3867/returns-management-rms/software) > [Retino](/software/2078912/retino) # Retino Canonical: https://www.getapp.ie/software/2078912/retino Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/2078912/retino?page=2) > Retino is a cloud-based returns management solution that helps online merchants or eCommerce businesses process multiple returns. The embedded portal guides customers through case registration, while the reverse shipping options allow for order pick-ups and parcel shop drop-offs. > > Verdict: Rated **5.0/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 15 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Retino ## Commercial Context - **Starting Price**: €15.00 - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Czech, English, German, Hungarian - **Available Countries**: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco and 13 more ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Alerts/Notifications - Approval Process Control - Asset Tracking - Barcoding/RFID - Case Management - Claims Management - Client Portal - Configurable Workflow - Customer Portal - Customisable Branding - Customisable Reports - Data Import/Export - Data Visualisation - Electronic Payments - Exchange Management - Freight Shipping ## Integrations (5 total) - Lightspeed eCommerce - PrestaShop - Shopify - Shopware - TheShop ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Returns Management (RMS) Software ](https://www.getapp.ie/directory/3867/returns-management-rms/software) ## Related Categories - [Returns Management (RMS) Software ](https://www.getapp.ie/directory/3867/returns-management-rms/software) - [Warranty Management Software](https://www.getapp.ie/directory/2015/warranty-management/software) ## Alternatives 1. [ServiceWorks](https://www.getapp.ie/software/116699/serviceworks) — 3.6/5 (115 reviews) 2. [Dyrect](https://www.getapp.ie/software/2061811/dyrect) — 4.6/5 (10 reviews) 3. [WarrantyHub](https://www.getapp.ie/software/2065208/bid-box-pro) — 5.0/5 (6 reviews) 4. [A1 Tracker](https://www.getapp.ie/software/120575/a1-tracker) — 4.9/5 (79 reviews) 5. [Claimlane](https://www.getapp.ie/software/2078976/claimlane) (0 reviews) ## Reviews ### "Retino is saving time, money and brings effectivity to your customer care team." — 5.0/5 > **Radim** | *16 May 2023* | Printing | Recommendation rating: 10.0/10 > > **Pros**: Retino is a perfect tool for every eshop that wants to have the best customer care experience. Especially when there is a problem with your delivery, you need to prove to your customers, that they matter and that the proces of helping them is important to you. With Retino they go throuh smooth process, and they are informed about what the next steps are and they can give you rating at the end, which gives you a great feedback about your customer care team. If you want to work efficiently and save massive amount of time Retino is definitely a great service for every eshop. > > **Cons**: I can't come up with anything negative really. ----- ### "Ultimate all-in-one tool for returns processing" — 5.0/5 > **Václav** | *12 August 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support. > > **Cons**: The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded. > > Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it. ----- ### "good experience" — 5.0/5 > **Dalik** | *7 June 2023* | Sporting Goods | Recommendation rating: 8.0/10 > > **Pros**: the most useful thing is overview of each case. Simple user interface. > > **Cons**: I think that retino is very useful APP for customer service without any missing functions. > > The retino helped us with faster solving customer service. ----- ### "Amerigo/Rituals - Reviews" — 5.0/5 > **Ondrej** | *15 August 2024* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: Ease of application. Automation of claims. > > **Cons**: I would improve the emails sent to customers graphically and in terms of content. > > The experience has been very positive and I would recommend Retino to all medium and small e-shops. It has made our work much easier. ----- ### "Great solution for online returns" — 5.0/5 > **Tadeas** | *13 August 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: - quick support response - clear client - really easy to set up on your website > > **Cons**: - lack of brand customisation - didn't find any more > > It' a great tool for online returns and customer care. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/2078912/retino?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/2078912/retino) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data