---
description: Learn how Score AI can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Score AI Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Score AI](/software/2082157/score-ai)

# Score AI

Canonical: https://www.getapp.ie/software/2082157/score-ai

> Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Score AI

1\. Automatically audit customer interactions across emails, calls, chats, and social media with Score AI's quality assurance system that scales QA review process while spotlighting conversations that need immediate attention.

2. Generate personalized daily AI summaries and coaching insights for each agent by highlighting individual strengths and weaknesses, enabling targeted one-on-one feedback sessions with actionable guidance for continuous improvement.

3. Track customer concerns and sentiment patterns automatically with Voice of Customer Analytics that categorizes conversations into topics and sub-topics, helping users identify root causes and monitor customer satisfaction trends over time.

4. Accelerate new hire onboarding using AI Roleplays that simulate real-world customer service scenarios, allowing teams to practice with AI customer personas and master product launches without training delays.

5. Monitor compliance and SOP adherence in real-time with custom scorecards customized to specific business processes, ensuring consistent service quality and regulatory compliance across all customer touchpoints.

6. Analyze conversation intelligence with precision by tracking pace variations, filler words, and dead-air across all interactions, while smart transcription and customized conversation tags enable prompt review of customer interactions.

## About the vendor

- **Company**: Sowl Labs

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Score AI offers a usage based pricing model.

Core Features:

1. Auto QA: Automated scoring of 100% of customer interactions with customizable quality parameters and AI feedback
2. Agent Coaching: Self-coaching portal, daily AI feedback summaries, and weekly improvement tracking reports
3. Voice of Customer: Analytics for tracking customer needs, concerns, and sentiment with automated categorization
4. Integrations: Connections with ticketing platforms, dialers, CCaaS solutions, and other business tools
5. Dedicated Support: 24/7 support with 15-minute response time and continuous AI fine-tuning
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- AI Copilot
- AI/Machine Learning
- Agent Interface
- Call Monitoring
- Customer Experience Management
- Employee Coaching Tools
- Feedback Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Base Management
- Leaderboards
- Multiple Scoring Models
- Process/Workflow Automation
- Quality Management
- Reporting/Analytics
- Sentiment Analysis
- Third-Party Integrations

## Integrations (13 total)

- 8x8 Contact Center
- Aircall
- Ameyo FusionCX
- Dialpad
- Exotel
- Freshdesk
- Genesys Cloud CX
- Gladly
- Intercom
- Kustomer
- Nextiva
- Talkdesk
- Zendesk QA

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Contact Centre Quality Assurance Software](https://www.getapp.ie/directory/3834/contact-center-quality-assurance/software)

## Alternatives

1. [Leaptree Optimize](https://www.getapp.ie/software/2080898/leaptree-optimize) — 4.8/5 (12 reviews)
2. [Playvox](https://www.getapp.ie/software/108425/playvox) — 4.8/5 (109 reviews)
3. [VQ Online](https://www.getapp.ie/software/2062858/vq-online) — 4.7/5 (18 reviews)
4. [Medallia Agent Connect](https://www.getapp.ie/software/2036983/stella-connect) — 4.9/5 (18 reviews)
5. [CXone Mpower](https://www.getapp.ie/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)

## Links

- [View on GetApp](https://www.getapp.ie/software/2082157/score-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/score-ai/> |
| en-AE | <https://www.getapp.ae/software/2082157/score-ai> |
| en-AU | <https://www.getapp.com.au/software/2082157/score-ai> |
| en-CA | <https://www.getapp.ca/software/2082157/score-ai> |
| en-GB | <https://www.getapp.co.uk/software/2082157/score-ai> |
| en-IE | <https://www.getapp.ie/software/2082157/score-ai> |
| en-NZ | <https://www.getapp.co.nz/software/2082157/score-ai> |
| en-SG | <https://www.getapp.sg/software/2082157/score-ai> |
| en-ZA | <https://www.getapp.za.com/software/2082157/score-ai> |

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