---
description: Learn how Harmony can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Harmony Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Harmony](/software/2084708/harmony-1)

# Harmony

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> Harmony is an enterprise service management platform that uses AI agents to autonomously resolve user requests across IT, HR, legal, and finance departments. The software features an AI helpdesk agent that handles password resets, application access requests, and device management, while proactive agents detect and address issues before they impact users. Harmony automatically generates and maintains a dynamic knowledge base by learning from tickets and organizational context in real time.
> 
> Verdict: Rated **4.9/5** by 31 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Harmony

Automates enterprise service management by using AI-driven agents to resolve requests and generate knowledge continuously across IT, HR, legal, and finance functions
Reduces manual workload for service teams with proactive agents that detect and resolve issues before they impact users
Accelerates ticket resolution by enabling autonomous handling of user requests, including password resets, application access, group management, and device monitoring
Maintains real-time, automated inventory and management of assets, software, and licenses for improved visibility and control
Offers instant customization and integration with existing systems, supporting a wide range of workflows and business processes without added complexity

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 31 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Harmony IT

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 67 more

## Features

- Activity Dashboard
- Automated Routing
- Chatbot
- Collaboration Tools
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Third-Party Integrations
- Ticket Management

## Integrations (28 total)

- BambooHR
- Confluence
- CrowdStrike
- Freshservice
- GitHub
- Google Workspace
- HiBob
- Ironclad
- Iru
- JIRA Service Management
- Jamf Pro
- Jira
- JumpCloud Directory Platform
- Microsoft Entra ID
- Microsoft Intune

... and 13 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4079 reviews)
2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3423 reviews)
3. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1781 reviews)
4. [Milvus](https://www.getapp.ie/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.ie/software/113939/bomgar) — 4.6/5 (2010 reviews)

## Reviews

### "The NEXT AI IT" — 5.0/5

> **Ben** | *16 March 2026* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: What I appreciate most about Harmony is how it effectively serves as an invisible IT department, providing a robust, enterprise-grade infrastructure that requires zero manual maintenance. The cloud-native design and AI-driven automation handle everything from threat prevention to system updates in the background, allowing me to focus entirely on my work without worrying about hardware failures or security vulnerabilities. It bridges the technical gap perfectly for smaller teams, offering a "set-it-and-forget-it" reliability that is rare for such a powerful and sophisticated platform.
> 
> **Cons**: The main "challenge" with Harmony is simply its incredible depth; it is so feature-rich and professional-grade that the initial learning curve can feel a bit steep without a dedicated IT team to guide you. Because the platform offers such granular control and high-end automation, it takes a moment to fully master its vast potential. However, this is ultimately a positive, as it ensures you’ll never outgrow the system's capabilities, providing a sophisticated technical ceiling that gives your projects plenty of room to evolve.
> 
> Gemini said
Harmony is a powerful, "set-it-and-forget-it" technical partner that handles the heavy lifting so I can focus on work.

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### "Seamless IT Ticket Management, Instant Setup" — 5.0/5

> **Ariel** | *15 March 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like how Harmony is always fast to deliver any requests we had for improvement and helps by centralizing everything in one place. I personally use a lot the software and devices discovery tools. What I love about Harmony is that we didn't need to work with the Agent to be ready for work; it was already there and started answering tickets. It's really easy and intuitive to use. I also appreciate how it integrates with other tools we use like Jamf, Intune, Jira, Google Workspace, Slack, Bob, Notion, and Confluence.
> 
> **Cons**: I am unable to save filters at this time, and I am certainly committed to improving this issue......

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### "Autonomous IT" — 5.0/5

> **Omry** | *27 March 2026* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Harmony is a very powerful producr that really automates IT end to end. It saves us time and the employees are getting faster response times and resolution. The Harmony team is great and onboarding was a breeze.
> 
> **Cons**: Nothing really the product is great, I would highly recommended it to every IT team that wants to become AI-native.

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### "Very Easy to Use and Helpful for Asset Management" — 5.0/5

> **Shahar** | *22 March 2026* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: Very easy to use, helpful in assets management. Everything that was missing, was handled by the team and add to our account.
> 
> **Cons**: I don't have any for now. Everything that was missing, was handled by the team and add to our account.

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### "Reliable Tool for Streamlining IT Support" — 5.0/5

> **Dor** | *15 March 2026* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Harmony helps streamline IT support by centralizing requests, improving ticket tracking, and automating common workflows, enabling faster issue resolution and better visibility for the IT team.
> 
> **Cons**: At the moment, I haven't noticed anything in particular that I didn't like.
It is solving a lot if IT Tickets for us.
> 
> Our overall experience with Harmony has been positive. It has helped streamline IT support processes, improve visibility into requests, and make it easier for the team to manage and resolve issues efficiently

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## Links

- [View on GetApp](https://www.getapp.ie/software/2084708/harmony-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/harmony-1/> |
| en-AE | <https://www.getapp.ae/software/2084708/harmony-1> |
| en-AU | <https://www.getapp.com.au/software/2084708/harmony-1> |
| en-CA | <https://www.getapp.ca/software/2084708/harmony-1> |
| en-GB | <https://www.getapp.co.uk/software/2084708/harmony-1> |
| en-IE | <https://www.getapp.ie/software/2084708/harmony-1> |
| en-NZ | <https://www.getapp.co.nz/software/2084708/harmony-1> |
| en-SG | <https://www.getapp.sg/software/2084708/harmony-1> |
| en-ZA | <https://www.getapp.za.com/software/2084708/harmony-1> |

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