---
description: Learn how Messagio can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Messagio Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Messagio](/software/2085550/messagio)

# Messagio

Canonical: https://www.getapp.ie/software/2085550/messagio

> Messagio is a unified messaging platform consolidating communication across ten channels, including live chat, WhatsApp, Telegram, Facebook Messenger, Instagram, email, Viber, and voice AI, into one dashboard. Its AI assistant, Melina, classifies messages by intent, detects sentiment, and provides automated responses. Features include smart routing, e-commerce integrations for Magento and WooCommerce, and team collaboration tools with role-based access.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Messagio

Unifies customer conversations from multiple channels—including live chat, email, WhatsApp, Messenger, Instagram, and more—into a single real-time dashboard for streamlined support management.&#10;Automates common customer inquiries and repetitive tasks with configurable AI, reducing manual workload and improving response times across all touchpoints.&#10;Provides real-time sentiment analysis and automatic message classification, enabling teams to prioritize urgent issues and track customer satisfaction without additional surveys.&#10;Offers deep analytics on agent performance, conversation volume, case types, and mood trends, supporting data-driven decisions for continuous improvement.&#10;Integrates seamlessly with e-commerce platforms and email providers, allowing instant access to order status, product information, and unified communication history without impacting website performance.

## About the vendor

- **Company**: Messagio

## Commercial Context

- **Starting Price**: €35.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, Greece, United Kingdom, United States

## Features

- Call Transfer
- Chat/Messaging
- Contact Management
- Generative AI
- Interaction Tracking
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Reporting

## Support Options

- Email/Help Desk
- Chat

## Category

- [Customer Communications Management Software](https://www.getapp.ie/directory/1139/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.getapp.ie/directory/1139/customer-communications-management/software)
- [Unified Communications Software](https://www.getapp.ie/directory/599/unified-communications/software)

## Links

- [View on GetApp](https://www.getapp.ie/software/2085550/messagio)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/messagio/> |
| en-AE | <https://www.getapp.ae/software/2085550/messagio> |
| en-AU | <https://www.getapp.com.au/software/2085550/messagio> |
| en-CA | <https://www.getapp.ca/software/2085550/messagio> |
| en-GB | <https://www.getapp.co.uk/software/2085550/messagio> |
| en-IE | <https://www.getapp.ie/software/2085550/messagio> |
| en-NZ | <https://www.getapp.co.nz/software/2085550/messagio> |
| en-SG | <https://www.getapp.sg/software/2085550/messagio> |
| en-ZA | <https://www.getapp.za.com/software/2085550/messagio> |

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The platform preserves conversation context across channels while leveraging artificial intelligence to automate repetitive inquiries and accelerate response times. Centralized visibility and automated workflows address the challenges of fragmented customer communication in high-volume environments.\n\nThe core component, MELINA AI Assistant, operates as a configurable agent across all channels with custom persona settings, selectable tone options, and automatic language detection. Channel-specific activation and custom instruction prompts enable precise control over AI behaviour and escalation protocols. The assistant integrates knowledge from website scans, document uploads, question-and-answer pairs, and e-commerce product catalogues via Bridge integration. Product card rendering supports configurable display of images, pricing details, stock levels, descriptions, and links, with administrators setting maximum card counts. Model selection is flexible, allowing seamless switching between OpenAI GPT Four and Anthropic Claude. Every incoming message is automatically classified by intent categories such as conversion inquiry, order status request, order issue, and shipping question, forming a priority queue for agents. The mood monitor performs real-time sentiment analysis to categorise messages as positive, neutral, or negative. Smart routing distributes conversations through round-robin and load-balanced assignments, redistributes when agents are offline, and maintains AI-driven engagement until an agent claims the interaction.\n\nThe analytics dashboard delivers comprehensive metrics comparing AI and human agent performance, channel-specific conversation volumes, case category breakdowns, sentiment trends, resolution times, and closure counts. Collaboration tools include internal notes, conversation assignment capabilities, and role-based access controls for owners, administrators, agents, and viewers. 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