---
description: Learn how Saufter.io can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Saufter.io Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Saufter.io](/software/2091481/saufter-io)

# Saufter.io

Canonical: https://www.getapp.ie/software/2091481/saufter-io

> Saufter.io is a cloud-based AI behavioral email marketing and omnichannel support platform for e-commerce and SaaS businesses.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Saufter.io

\* Auto-generates fully drafted email campaigns from behavioral data, reducing manual effort in campaign planning and execution.
\* Monitors user activity across the customer lifecycle to trigger timely, relevant outreach without manual intervention.
\* Consolidates live chat, email, phone, and social support channels into a single interface, reducing agent context-switching.
\* AI-powered support agent handles incoming customer queries continuously, escalating to live agents when human judgment is required.
\* Order management tools allow support agents to process returns, exchanges, and refunds directly within the helpdesk workflow.
\* Automated ticket routing and SLA enforcement keep support queues organized and response times consistent.
\* Behavioral data layer connects marketing and support functions, surfacing customer activity patterns useful for both campaign targeting and proactive support.
\* Built-in reporting dashboards provide visibility into campaign performance and support queue metrics without requiring third-party analytics tools.
\* Cloud-based deployment requires no on-premise infrastructure, allowing teams to onboard and scale without hardware investment.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Saufter

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Routing
- Customer Database
- Data Import/Export
- Email Management
- Email Templates
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Integrations (2 total)

- Shopify
- WooCommerce

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software)
- [Conversational AI Platforms](https://www.getapp.ie/directory/1647/conversational-ai-platform/software)

## Reviews

### "Out of the Box Automations for E-commerce" — 5.0/5

> **Bojan** | *27 December 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: There are multiple automation features that I use on Saufter. Some of the automations I have setup on my account are these:

- Refund and Anti-Refund automations: This automates the whole return process, while offering excahnges and discounts if customer decides not keep the product. It was easy 5-7 minutes setup and it covers so many edge cases.

- International Shipment Automation: In 5 minutes I was able to setup a scenario where an international order is stuck in customs and the software provided them country-wise next steps. It is truly end-to-end automation.
> 
> **Cons**: There are multiple features that I haven't tried yet.
> 
> I believe it is a really innovative product, it is not like other chat bots since it actually covers backend processing and can actually 'do' something.

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### "Unconventional Automations in E-Commerce" — 5.0/5

> **Brian** | *23 February 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I utilize a variety of Saufter's automated functions. Here are a few of the automations I've set up on my account:

- Automation for refunds and anti-refunds: This streamlines the entire return procedure and provides discounts and exchanges in the event that the customer chooses not to keep the item. It covered a lot of edge scenarios and was simple to put up in five to seven minutes.

- International Shipment Automation: I built up a scenario in which an international order is blocked in customs and the program gives them the next actions to take, country by country, in only five minutes. Indeed, end-to-end automation is involved.
> 
> **Cons**: I haven't used a number of the features.
> 
> I think it's a rather unique idea; unlike other bots, it can truly "do" stuff and covers backend processing.

## Links

- [View on GetApp](https://www.getapp.ie/software/2091481/saufter-io)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/saufter-io/> |
| en-AE | <https://www.getapp.ae/software/2091481/saufter-io> |
| en-AU | <https://www.getapp.com.au/software/2091481/saufter-io> |
| en-CA | <https://www.getapp.ca/software/2091481/saufter-io> |
| en-GB | <https://www.getapp.co.uk/software/2091481/saufter-io> |
| en-IE | <https://www.getapp.ie/software/2091481/saufter-io> |
| en-NZ | <https://www.getapp.co.nz/software/2091481/saufter-io> |
| en-SG | <https://www.getapp.sg/software/2091481/saufter-io> |
| en-ZA | <https://www.getapp.za.com/software/2091481/saufter-io> |

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