---
description: Learn how CustomerEagle.com can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CustomerEagle.com Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [CustomerEagle.com](/software/2111306/customereagle-com)

# CustomerEagle.com

Canonical: https://www.getapp.ie/software/2111306/customereagle-com

> AI-native support platform: one inbox for chat, email, WhatsApp and social, an AI agent that cites its sources, and AI Voice for calls.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of CustomerEagle.com

\- Resolves routine questions on arrival with answers grounded in your help centre, each with a citation to the article used
- Hands over to a human with full context, intent and sentiment the moment the AI is not confident
- One inbox for website chat, email, WhatsApp, Messenger and Instagram; AI Voice add-on for phone calls
- Shopify and WooCommerce order lookup; AI-proposed refunds and edits run only after a person approves
- Copilot for agents: suggested replies, drafts, tone rewrite, summaries and live translation
- Routing, SLAs, automations, proactive rules, CSAT, tasks and team planner, built-in CRM and analytics
- SSO/SAML, SCIM, audit log, public API, webhooks, Zapier; EU-hosted with GDPR terms
- Live in minutes with one script tag or the Shopify and WordPress apps; 30-day free trial, no credit card

## About the vendor

- **Company**: CustomerEagle.com

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: All prices are per agent seat per month. Annual billing is discounted. Every paid seat includes a monthly allowance of AI resolutions (a conversation the AI finishes without a human); extra resolutions are metered on the next invoice. AI agent-assist credits cover copilot drafts, rewrites and translations.

FREE - EUR 0 / USD 0. 1 agent (up to 5 at EUR 9.99 / USD 12 per extra agent), 1 shared inbox, website chat widget, 25 one-time AI resolutions, 500 assist credits per month, no store-data integrations. No time limit, no credit card.

STANDARD - EUR 24.99 / USD 29 per agent per month (EUR 19.99 / USD 24 annual). Up to 25 agents, 2 shared inboxes, live chat, Messenger and Instagram, 1 store-data integration (Shopify or WooCommerce), 50 AI resolutions per seat per month, 5,000 assist credits, basic workflows, 1 SLA policy, unlimited knowledge bases, tags and saved replies. Extra AI resolutions EUR 0.99 / USD 0.99.

PROFESSIONAL - EUR 49.99 / USD 59 per agent per month (EUR 39.99 / USD 49 annual). Up to 50 agents, 5 shared inboxes, WhatsApp, all app integrations, 150 AI resolutions per seat per month, 20,000 assist credits, AI drafts, tone rewrite and translation, AI email auto-reply, advanced workflows, 2 SLA policies, round-robin routing, teams, Team Planner, branding removal. Extra AI resolutions EUR 0.56 / USD 0.65.

PREMIUM - EUR 84.99 / USD 99 per agent per month (EUR 69.99 / USD 79 annual). Unlimited agents, inboxes, workflows and SLA policies, 350 AI resolutions per seat per month, 50,000 assist credits, multiple routing types, SSO/SAML and SCIM, dedicated onboarding specialist and strategic account manager. Extra AI resolutions EUR 0.49 / USD 0.55.

ENTERPRISE - custom pricing. Everything in Premium, unlimited AI resolutions, custom AI model tuning, custom integrations and SLA, dedicated customer success manager.

ADD-ONS (per workspace unless stated): AI Voice EUR 30 / USD 35 per month including 100 AI call minutes (extra AI minutes EUR 0.30 / USD 0.35, managed phone numbers EUR 9.99 / USD 12 each). Co-Browse EUR 24.99 / USD 29 per month (EUR 19.99 / USD 24 annual). Live Translation EUR 4.99 / USD 6 per agent per month (EUR 3.99 / USD 5 annual). Shopify Actions, WooCommerce Actions, Slack escalations and the bol.com, Sendcloud, PostNL, DHL Parcel, MyParcel and Moneybird connectors are free on Standard and above.

TRIAL: 30-day free trial of Standard, Professional or Premium with no credit card. Add-on trials (Co-Browse, Live Translation, AI Voice) are 14 days. Shopify merchants can also subscribe through Shopify billing. Full details are on the pricing page linked below.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Spanish
- **Available Countries**: Australia, Belgium, Canada, France, Germany, Netherlands, Spain, Switzerland, United Kingdom, United States

## Features

- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Autoresponders
- CRM
- Chatbot
- Collaboration Tools
- Conversation Intelligence
- Customer Database
- Customisable Branding
- Data Import/Export
- Data Security

## Integrations (12 total)

- HubSpot CRM
- Instagram
- Messenger
- Moneybird
- MyParcel
- Sendcloud
- Shopify
- Slack
- WhatsApp
- WooCommerce
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.ie/software/2111306/customereagle-com)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/customereagle-com/> |
| en-AE | <https://www.getapp.ae/software/2111306/customereagle-com> |
| en-AU | <https://www.getapp.com.au/software/2111306/customereagle-com> |
| en-CA | <https://www.getapp.ca/software/2111306/customereagle-com> |
| en-GB | <https://www.getapp.co.uk/software/2111306/customereagle-com> |
| en-IE | <https://www.getapp.ie/software/2111306/customereagle-com> |
| en-NZ | <https://www.getapp.co.nz/software/2111306/customereagle-com> |
| en-SG | <https://www.getapp.sg/software/2111306/customereagle-com> |
| en-ZA | <https://www.getapp.za.com/software/2111306/customereagle-com> |

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