---
description: Learn how Infor HR Service Delivery can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Infor HR Service Delivery Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Portal Software](/directory/464/portal/software) > [Infor HR Service Delivery](/software/2113221/infor-hr-service-delivery)

# Infor HR Service Delivery

Canonical: https://www.getapp.ie/software/2113221/infor-hr-service-delivery

> Transform HR into a strategic partner, fully engage employees, and cut HR support costs by 20-50%. Infor HR Service Delivery’s secure SaaS platform hosts HR productivity tools to resolve queries without contacting HR, automate HR processes, and showcase employees’ complete compensation packages.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Infor HR Service Delivery

BOTTOM LINE IMPACT&#10;&#10;Total Rewards:&#10;• Maximize employee ROI \&amp; ROX&#10;• 50%-75% of employee salary saved in recruiting costs&#10;&#10;HR Case Management:&#10;• Robust HR query tracking&#10;• 90%+ first-contact resolution&#10;&#10;HR Knowledgebase:&#10;• Drive to Tier 0&#10;• 80%-90% fewer queries to HR&#10;&#10;Infor HR Service Delivery platform:&#10;• Multi-tier self-service HR centralization&#10;• 20-50% cost savings on HR query resolutions overall&#10;&#10;&#10;SECURITY&#10;&#10;HR Service Delivery platform:&#10;&#10;• Protected data: employee records, policies, HR transactions, corporate information&#10;• Secure self-service platform&#10;• Role-based content visibility&#10;• MFA logins&#10;&#10;&#10;Total Rewards:&#10;&#10;• Protected data: salary, bonuses, benefits, incentives, rewards statements&#10;• Employee-specific statement access&#10;• Secure compensation visibility&#10;&#10;&#10;HR Case Management:&#10;&#10;• Protected data: cases, notes, attachments, employee queries, manager requests&#10;• Permission-controlled employee support workflows and case access&#10;• Secure environment for HR-related transactions&#10;&#10;&#10;HR Knowledgebase:&#10;&#10;• Protected data: HR policies, procedures, benefits, employee-facing documentation&#10;• Secure access to HR information via the HRSD portal&#10;• Role-based access to HR content&#10;&#10;&#10;COMPLIANCE&#10;&#10;HR Service Delivery platform:&#10;&#10;• Centralized access ensures employees reference current guidance&#10;• Permissions prevent unauthorized exposure of HR information&#10;• Controlled access to sensitive employee and corporate data&#10;&#10;&#10;Total Rewards:&#10;&#10;• Standardized statements for consistent communication of employee rewards&#10;• Controlled visibility of confidential compensation information&#10;• Secure access to personal compensation details&#10;&#10;&#10;HR Case Management:&#10;&#10;• Standardized workflows: consistent handling of employee issues&#10;• Privacy: Permission-based case note and attachment visibility&#10;• Triage: Automatic routing moves cases to the right experts&#10;• Confidentiality: permission-controlled case access&#10;&#10;&#10;HR Knowledgebase:&#10;&#10;• Provides a single source of truth for HR policies&#10;• Expiry dates remove outdated content&#10;• Role-based delivery of HR documents&#10;• Consistent answers to HR questions&#10;• Centralized content governance&#10;&#10;&#10;ROLE-BASED ACCESS CONTROL&#10;&#10;HR Service Delivery platform:&#10;&#10;• Employees, managers, and HR professionals can only access the content and tools intended for their roles&#10;• Efficient: irrelevant content never appears&#10;• Privacy protection&#10;• Compliance support&#10;&#10;&#10;Total Rewards:&#10;&#10;• Personalized Total Rewards Statements&#10;• Secure access to compensation information&#10;• Controlled visibility of employee-specific rewards data&#10;&#10;&#10;HR Case Management:&#10;&#10;• Controlled access to employee queries and records&#10;• Notes and attachments visibility controls&#10;• Permission-based access to case details&#10;• Agent and manager case views&#10;&#10;&#10;HR Knowledgebase:&#10;&#10;• Personalized information delivery&#10;• Role-appropriate HR content access&#10;• Controlled distribution of HR content&#10;&#10;&#10;INTEGRATIONS&#10;&#10;HR Service Delivery platform:&#10;&#10;• Shared architecture with Total Rewards, HR Case Management, and HR Knowledgebase&#10;• Single sign-on (SSO)&#10;• Infor Global HR&#10;• Infor HR Talent&#10;• Infor OS APIs&#10;&#10;&#10;Total Rewards:&#10;&#10;• Integrates information from multiple locations into one Total Rewards Statement&#10;• Employee compensation and benefits data sources&#10;• Infor Global HR&#10;• HRSD portal&#10;• Infor HCM&#10;&#10;&#10;HR Case Management:&#10;&#10;• HR Knowledgebase content&#10;• Employee profile data&#10;• Ticketing processes&#10;• Infor Global HR&#10;• Infor HR Talent&#10;• HRSD Workflows&#10;• Routing logic&#10;• Query history&#10;&#10;&#10;HR Knowledgebase:&#10;&#10;• HR Case Management "Ask HR" query escalation workflow&#10;• Shared employee support / HRSD portal infrastructure&#10;• Best for self-service integration&#10;• HR Service Delivery portal&#10;• Content management

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Infor
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$0.01
- **Pricing Details**: Please contact Infor directly for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Advanced Search
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Benefits Management
- Browser Extension
- Calendar Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools

## Integrations (4 total)

- Infor CloudSuite
- Infor HR Service Delivery
- Infor Human Resources
- Infor Learning Management System (LMS)

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Portal Software](https://www.getapp.ie/directory/464/portal/software)

## Related Categories

- [Portal Software](https://www.getapp.ie/directory/464/portal/software)
- [Knowledge Base Software](https://www.getapp.ie/directory/2823/knowledge-base/software)
- [Human Resources Software](https://www.getapp.ie/directory/256/human-resources/software)
- [Onboarding Software](https://www.getapp.ie/directory/730/onboarding/software)

## Reviews

### "More Than a Q\&A Tool" — 5.0/5

> **Monica** | *19 August 2026* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: The ease of use and that it is available for our end users to submit inquiries on their time is valuable.
> 
> **Cons**: I honestly cannot identify a con.  Our Senior Customer Success Manager is always so helpful in hearing our wishes and after we submit system Enhancement Requests, we know that infor will deliver\!
> 
> It has been very helpful for the HR Shared Services team to use to find what is on our employees minds and when.  It gives us a way to connect with our busy employees on their time and it also records the services that HR provides and is kept busy with.

## Links

- [View on GetApp](https://www.getapp.ie/software/2113221/infor-hr-service-delivery)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/infor-hr-service-delivery/> |
| en-AE | <https://www.getapp.ae/software/2113221/infor-hr-service-delivery> |
| en-AU | <https://www.getapp.com.au/software/2113221/infor-hr-service-delivery> |
| en-CA | <https://www.getapp.ca/software/2113221/infor-hr-service-delivery> |
| en-GB | <https://www.getapp.co.uk/software/2113221/infor-hr-service-delivery> |
| en-IE | <https://www.getapp.ie/software/2113221/infor-hr-service-delivery> |
| en-NZ | <https://www.getapp.co.nz/software/2113221/infor-hr-service-delivery> |
| en-SG | <https://www.getapp.sg/software/2113221/infor-hr-service-delivery> |
| en-ZA | <https://www.getapp.za.com/software/2113221/infor-hr-service-delivery> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"Review, Compare and Evaluate small business software. GetApp Ireland has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.ie","url":"https://www.getapp.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.ie/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Infor HR Service Delivery","description":"Infor HR Service Delivery\n\nEmployees, managers, and HR professionals can find personalized HR information via Infor HR Service Delivery. The self-service portal integrates a threefold solution in one secure cloud-based environment that centralizes HR questions, answers, documents, and requests.\n\nCore Functions\n\n• Analytics and reporting for tracking service performance\n• Searchable knowledgebase for all employees\n• Automated HR workflows and processes\n• Personalized, role-based access\n• Multi-tier model\n• Available 24/7\n• Mobile access\n\nIntegrations\n\n• Shared portal architecture connects HR Knowledgebase, HR Case Management, and \nTotal Rewards\n• Runs on the Infor OS platform as part of the Infor CloudSuite\n• Out-of-the-box integration with Infor Global HR\n\nSecurity\n\n• Multi-factor authentication (MFA): verified logins prevent unauthorized access\n• Role-based access for employees, managers, and HR professionals\n• Confidential and sensitive employee data controls\n\n\nTotal Rewards\n\nInfor Total Rewards helps employees and job candidates understand the true value of their complete compensation package—pay, benefits, retirement contributions, bonuses, perquisites, and more—via the personalized, detailed contents in their Total Rewards Statements.\n\nCore Functions\n\n• Statements define the value of each benefit, earning, and perk\n• Employee self-service access to statements\n• Annual compensation comparisons\n\nCore Capabilities\n\n• Admin tools for building statements at scale\n• Centralized rewards data presentation\n• Auto-refreshed year-to-date totals\n\nSecurity\n\n• Controlled access to individualized compensation information\n• Data delivered within the secure HRSD portal\n• Secure presentation of sensitive data\n\n\nHR Case Management\n\nHR teams can track, route, manage, and resolve employee inquiries with Infor HR Case Management: the configurable HR ticketing tool that automates workflows via standardized processes.\n\nCore Functions\n\n• Personalized agent, manager, and admin dashboards\n• Employee-driven ticket submissions and tracking\n• Form Builder: create online forms for employees\n• Channel integrations: email, chat, telephony\n• Case management / HR inquiry tracking\n• Intelligent case routing and triaging\n• Reporting and analytics dashboards\n• Surveys and feedback collection\n• Agent and manager ticket queues\n• Case resolution templates\n• Workflow automation\n• Auto-close cases\n• SLA tracking\n• Quick cases\n\nTech Specs\n\n• Intelligent routing as per population, issue type, expertise\n• Analytics: active cases, closed cases, and resolution times\n• Notifications, reminders, and escalation workflows\n• Attachments, notes, and case histories\n• Bulk case creation/cloning\n\nIntegrations\n\n• Integrated employee profile access via Global HR\n• MS Teams AI Copilot &amp; Infor Gen AI Assistant\n• HR Knowledgebase integration\n\nSecurity\n\n• Single-point audit trail of employee queries and resolutions\n• Permission-based access to all cases and documentation\n• Confidential HR transactions in a secure environment\n\n\nHR Knowledgebase\n\nEmployees can find answers to their HR questions on their own via Infor HR Knowledgebase. Searches return personalized, role-based results—HR information, policies, procedures, and answers to common questions—in a secure environment without contacting HR or submitting a ticket. \n\nCore Functions\n\n• Answers for employees, managers, and HR professionals\n• Global: supports 24 languages and dialects\n• HR article authoring and publishing tools\n• Policy and procedure management\n• Centralized document repository\n• Self-service HR support portal\n\nTech Specs\n\n• Meta-tags &amp; keywords fine-tune search results\n• Double-quick navigation by content category\n• Configurable branding and imagery\n\nIntegrations\n\n• MS Teams AI Copilot &amp; Infor Gen AI Assistant\n• Connected employee support workflows\n• HR Case Management integration\n\nSecurity\n\n• Personalized content delivery\n• Centralized HR resource management\n• Secure environment with role-based access to HR content","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0fb6bcda-6fcd-4f98-b1d1-f38cefa93a2e.png","url":"https://www.getapp.ie/software/2113221/infor-hr-service-delivery","@id":"https://www.getapp.ie/software/2113221/infor-hr-service-delivery#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1,"ratingValue":5.0},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.ie/software/2113221/infor-hr-service-delivery#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Portal Software","position":2,"item":"/directory/464/portal/software","@type":"ListItem"},{"name":"Infor HR Service Delivery","position":3,"item":"/software/2113221/infor-hr-service-delivery","@type":"ListItem"}]}]}
</script>