---
description: Learn how LealUp can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LealUp Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [LealUp](/software/2143403/lealup)

# LealUp

Canonical: https://www.getapp.ie/software/2143403/lealup

> LealUp is an AI customer success platform for B2B SaaS teams in Spain and Latin America. It unifies CRM, support, usage, and billing signals into one account view, scores churn risk and expansion opportunity, triggers retention playbooks, and runs conversations from a shared WhatsApp inbox.
> 
> Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of LealUp

Stop finding out about churn after the cancellation email.
LealUp watches usage, support, billing, and conversation signals continuously and raises a scored, explained alert while the account can still be saved. Teams see risk building weeks earlier instead of reacting to a renewal that is already lost.

Give every account owner the full story in one screen.
CRM records, tickets, product usage, invoices, and WhatsApp threads land on a single account profile. Handovers stop losing context, new hires ramp faster, and no one has to reconstruct a relationship from scattered tools before a call.

Make your best customer success motion repeatable.
Playbooks convert what your strongest performer does into cadences, tasks, and templates that anyone on the team can run. Onboarding, rescue, adoption, and expansion follow the same standard every time, and you can measure which plays actually move retention.

Reach customers on the channel they answer.
Native WhatsApp with a shared team inbox means faster replies without personal phones, without orphaned conversations, and without losing history when an account changes hands. Every message stays attached to the account record.

Prove the impact of customer success.
Dashboards tie activity to outcomes: portfolio health, retention by cohort, and playbook impact. Customer success stops being reported as effort and starts being reported as revenue retained and expanded.

Be live in about five days.
Guided onboarding across five stages configures scores, alerts, automations, WhatsApp, and integrations with more than 16 business tools. There is no multi-month implementation project before the team sees value.

Pay for customers, not leads.
One flat price per plan, set only by how many customers you manage. Leads, contacts, pipeline, and users are unlimited, and AI, WhatsApp, and playbooks have no usage meters, so the bill does not grow every time the team adds a seat or a prospect.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 5 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: LealUp

## Commercial Context

- **Starting Price**: US$199.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: LealUp has one flat price per plan, set only by how many customers you manage. A managed customer is a company that has already bought from you, with an active contract or activity in the last 90 days. Leads, contacts, pipeline and users are unlimited on every plan and never count toward your plan.

Every plan includes the sales CRM, the post-sale CRM (Customer Success), native WhatsApp, AI and playbooks. There are no meters, seats or usage charges.

Plans (USD per month, billed annually / monthly with no commitment):
- Starter: up to 100 customers. USD 199 / USD 249.
- Growth: up to 300 customers. USD 499 / USD 599.
- Pro: up to 750 customers. USD 999 / USD 1,199.
- Enterprise: more than 750 customers. Custom pricing, annual contract.

Launch pricing is valid until April 30, 2027. After that, Growth moves to USD 549 and Pro to USD 1,199; Starter stays the same. Customers who sign up before keep their price for 12 months after the change.

WhatsApp numbers and messages are included in the plan (1, 3 or 10 numbers; 2,000, 3,000 or 7,500 messages per month). The only separate charge is Meta's per-message fee, passed through at cost with no markup and a monthly cap you set. If you bring your own WhatsApp Business number, Meta bills you directly.

Add-ons: extra WhatsApp number USD 10/month; +5,000 WhatsApp messages USD 25/month; +50 customers on Starter USD 49/month; +100 customers on Growth or Pro USD 99/month; AI Meetings USD 99/month; premium integrations on Growth USD 79/month.

21-day free trial with your real data, no credit card required. Prices in USD, local taxes not included.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Argentina, Brazil, Chile, Colombia, Mexico, Peru, Spain, Uruguay

## Features

- AI Copilot
- API
- Account Alerts
- Account Management
- CRM
- Chat/Messaging
- Churn Management
- Configurable Workflow
- Customer Engagement
- Customer Management
- Customer Segmentation
- Customisable Reports
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Generative AI
- Health Score
- NPS of Customers
- Onboarding
- Performance Metrics

## Integrations (14 total)

- Amplitude
- Freshdesk
- Gmail
- Google Sheets
- HubSpot CRM
- Mixpanel
- Pipedrive
- Salesforce Sales Cloud
- Segment
- Slack
- Stripe
- WhatsApp
- Zapier
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Success Software](https://www.getapp.ie/directory/959/customer-success/software)

## Related Categories

- [Customer Success Software](https://www.getapp.ie/directory/959/customer-success/software)
- [Customer Loyalty Software](https://www.getapp.ie/directory/204/customer-loyalty/software)

## Reviews

### "Ordenó nuestra gestión de clientes y nos ahorró horas de trabajo manual" — 5.0/5

> **Camilo** | *16 August 2026* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Lo que más destaco es el acompañamiento del equipo: responden rápido, entienden el negocio y la puesta en marcha fue mucho más ágil de lo que esperaba. En el día a día, la automatización nos quitó de encima muchas tareas manuales de seguimiento que antes hacíamos en planillas, y eso se traduce directamente en más tiempo para estar con los clientes. Además, tener toda la cartera visible en un solo lugar —el estado de cada cuenta, qué está pendiente y qué se viene— nos permite anticiparnos en lugar de reaccionar. Desde Customer Success, esa visibilidad es lo que más valor me aporta.
> 
> **Cons**: Hasta ahora no me he encontrado con algo que me haya frustrado en el uso diario. Es un producto que sigue creciendo, así que siempre habrá funcionalidades nuevas por sumar, pero nada de lo que uso hoy me ha generado problemas ni me ha hecho pensar en buscar alternativas.
> 
> La experiencia ha sido muy buena. Pasamos de gestionar las cuentas con planillas y recordatorios dispersos a tener un proceso ordenado y visible para todo el equipo. La implementación fue acompañada de cerca, y eso hizo que la adopción interna fuera rápida. Hoy es parte del día a día del equipo: sabemos en qué estado está cada cliente, qué hay que hacer y quién lo tiene a cargo. Lo recomendaría a cualquier equipo que gestione una cartera de clientes y sienta que se le escapan cosas.

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### "Una herramienta sólida para profesionalizar y escalar CS" — 5.0/5

> **Yanina** | *20 August 2026* | Architecture & Planning | Recommendation rating: 3.0/10
> 
> **Pros**: Lo que más valoro de LealUp es poder centralizar toda la gestión de CS en un solo lugar y tener una visibilidad clara y accionable del estado de la cartera. 
La combinación de datos, IA y automatizaciones permite detectar de forma temprana riesgos y oportunidades, y priorizar con precisión dónde enfocar el esfuerzo para generar mayor impacto.
También resulta muy útil para estructurar procesos que suelen depender de seguimientos manuales o información dispersa, reduciendo fricción y mejorando la eficiencia operativa.
> 
> **Cons**: Todavía hay margen para sumar algunas integraciones y mayor flexibilidad en ciertas personalizaciones. 
De todas formas, es una plataforma que viene evolucionando rápido y el equipo es muy receptivo al feedback.
> 
> Mi experiencia con LealUp ha sido muy buena. Destaco especialmente el paso de una gestión de CS reactiva a una mucho más preventiva, con mayor capacidad de anticipación.

La IA y las automatizaciones hacen más eficiente la operación y mejoran la toma de decisiones con mejor información, sin añadir complejidad al trabajo diario. En general, es una herramienta sólida para profesionalizar y escalar.

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### "Visibilidad real de la cartera y un equipo que trabaja ordenado" — 5.0/5

> **Camila** | *20 August 2026* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Lo que más valoro es la claridad: tener el historial de cada cliente en un solo lugar y llegar a las conversaciones con contexto, sin tener que reconstruirlo a mano antes de cada reunión. El seguimiento de tareas y responsables hace que las cosas no se caigan entre personas, y las alertas nos permiten mirar hacia adelante en vez de reaccionar cuando ya es tarde. Suma mucho que esté pensada para equipos en LATAM: en español y con soporte en nuestro mismo horario, algo que no es menor cuando se necesita una respuesta rápida.
> 
> **Cons**: Es una plataforma en evolución y hay funcionalidades que todavía están en camino, sobre todo del lado de integraciones y reportería más avanzada, pero nada que nos haya impedido trabajar.
> 
> Antes trabajábamos de forma bastante intuitiva: cada quien tenía su información en distintos lados y las decisiones dependían de quién se acordara de qué. LealUp nos dio un lugar común donde ver el estado real de cada cuenta y decidir con criterio en qué enfocar el tiempo del equipo. La adopción interna fue rápida porque la herramienta es simple de entender, y el acompañamiento del equipo durante la puesta en marcha fue cercano y resolutivo.

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### "Excelente herramienta para hacer crecer tu negocio" — 5.0/5

> **Alethia** | *21 August 2026* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Lo que más me gustó de LealUp es su facilidad de uso, la gestión eficiente de proyectos y la forma en que facilita la comunicación y colaboración dentro del equipo. Es una plataforma intuitiva y práctica que permite mantener la información organizada y facilita una gestión efectiva de los proyectos.
> 
> **Cons**: La plataforma es excelente, aunque me gustaría ver un poco más de variedad en las opciones de integración o soporte más rápido en horas de alta demanda.
> 
> Mi experiencia general ha sido muy positiva. LealUp es una herramienta intuitiva que ha facilitado mucho el flujo de trabajo y la gestión diaria.

-----

### "La mejor plataforma de Customer Success para prevenir el churn y escalar cuentas en LATAM" — 5.0/5

> **Janette** | *18 August 2026* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: Lo mejor es cómo unifica todas las señales de la cartera en un perfil 360 y su IA predictiva, que detecta caídas de actividad antes de que se conviertan en cancelaciones. Los playbooks automáticos permiten que el equipo actúe de forma proactiva con cadencias claras, mientras que la bandeja compartida de WhatsApp facilita llevar el historial centralizado sin depender de teléfonos personales.
> 
> **Cons**: Requiere un trabajo inicial de onboarding para conectar bien las fuentes de datos y definir las reglas del score de salud de las cuentas, algo completamente normal para este tipo de plataformas. El equipo de soporte ayuda bastante con el acompaámiento durante en el proceso.
> 
> De operar de manera reactiva a tener una gestión de Customer Success totalmente estructurada. LealUp ayuda a enfocar el tiempo del equipo en las cuentas con verdadero riesgo y en las oportunidades de expansión, logrando un impacto directo en la retención y el crecimiento del NRR.

## Links

- [View on GetApp](https://www.getapp.ie/software/2143403/lealup)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/lealup/> |
| en-AE | <https://www.getapp.ae/software/2143403/lealup> |
| en-AU | <https://www.getapp.com.au/software/2143403/lealup> |
| en-CA | <https://www.getapp.ca/software/2143403/lealup> |
| en-GB | <https://www.getapp.co.uk/software/2143403/lealup> |
| en-IE | <https://www.getapp.ie/software/2143403/lealup> |
| en-NZ | <https://www.getapp.co.nz/software/2143403/lealup> |
| en-SG | <https://www.getapp.sg/software/2143403/lealup> |
| en-ZA | <https://www.getapp.za.com/software/2143403/lealup> |

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