---
description: Learn how JAMS Incident Management can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: JAMS Incident Management Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [JAMS Incident Management](/software/2168217/jams-incident-management)

# JAMS Incident Management

Canonical: https://www.getapp.ie/software/2168217/jams-incident-management

> JAMS Incident Management is an alerting and escalation software that notifies on-call personnel through multiple channels including voice, SMS, push notifications, email, Microsoft Teams, and Slack. The platform escalates alerts until someone acknowledges them and can receive incidents from monitoring tools, email, webhooks, or API integrations. It includes health monitoring for JAMS Windows services and offers two-way integrations with Azure Monitor, ServiceNow, and Zendesk.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of JAMS Incident Management

Delivers persistent alerts through voice, SMS, push, email, Microsoft Teams, and Slack until acknowledgment, reducing the risk of missed incidents
Supports integration with any team or technology stack, offering flexibility for diverse operational environments
Operates independently from JAMS Scheduler, while also providing automatic incident creation for job failures when integrated
Monitors the health of core JAMS services directly on the host, ensuring incident detection even if the main API is unavailable
Imports and maintains detailed on-call schedules, preserving rotation logic and user preferences for accurate escalation and coverage

## About the vendor

- **Company**: PSG and 2ndWave Software
- **Location**: Boston, US
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$192.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Start with a free 14-day trial, then pick the tier that fits. Higher tiers add channels, integrations, and capacity for your team. 

Annual pricing saves you $2/user. Monthly pricing is available.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, United Kingdom, United States

## Features

- AI Text Generation
- API
- Activity Dashboard
- Alerts/Notifications
- Audit Management
- Audit Trail
- Communications Management
- Constant Monitoring
- Cross-system Integration
- Customisable Reports
- Decision Making
- Email Alerts
- Event Logs
- IT Incident Management
- Incident Reporting
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- On Call Scheduling
- Real-Time Monitoring

## Support Options

- FAQs/Forum
- Knowledge Base

## Category

- [Incident Management Software](https://www.getapp.ie/directory/1415/incident-management/software)

## Links

- [View on GetApp](https://www.getapp.ie/software/2168217/jams-incident-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/jams-incident-management/> |
| en-AE | <https://www.getapp.ae/software/2168217/jams-incident-management> |
| en-AU | <https://www.getapp.com.au/software/2168217/jams-incident-management> |
| en-CA | <https://www.getapp.ca/software/2168217/jams-incident-management> |
| en-GB | <https://www.getapp.co.uk/software/2168217/jams-incident-management> |
| en-IE | <https://www.getapp.ie/software/2168217/jams-incident-management> |
| en-NZ | <https://www.getapp.co.nz/software/2168217/jams-incident-management> |
| en-SG | <https://www.getapp.sg/software/2168217/jams-incident-management> |
| en-ZA | <https://www.getapp.za.com/software/2168217/jams-incident-management> |

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