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description: Learn how Hiver in Gmail can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hiver in Gmail Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Hiver in Gmail](/software/2172741/hiver-in-gmail)

# Hiver in Gmail

Canonical: https://www.getapp.ie/software/2172741/hiver-in-gmail

> Hiver in Gmail is a cloud-based helpdesk Chrome extension converting Gmail shared inboxes into collaborative support queues for small.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Hiver in Gmail

\* Runs entirely inside Gmail as a Chrome extension, allowing support agents to manage customer conversations without switching to a separate helpdesk interface or learning a new tool.
\* Shared inbox structure assigns clear ownership, status, and conversation history to every ticket, reducing missed emails and duplicate responses across teams.
\* Collision detection alerts agents when another team member is already viewing or replying to a conversation, preventing duplicate responses from reaching customers.
\* Internal notes, @mentions, and shared drafts enable cross-team collaboration directly within the inbox, eliminating the need for email forwards and CCs.
\* AI Agents autonomously triage, route, and resolve complex multi-step customer requests end-to-end across connected systems, reducing manual workload on support agents.
\* AI Copilot provides real-time reply suggestions drawn from conversation context, past data, and linked knowledge sources, helping agents respond faster and more consistently.
\* AI Compose assists with drafting, rephrasing, grammar correction, and tone adjustments, reducing time spent on individual reply composition.
\* AI QA reviews every customer interaction in real time, scoring responses for tone, empathy, accuracy, and completeness, and surfaces coaching opportunities for managers without requiring manual review cycles.
\* AI Summarizer condenses long conversation threads into brief overviews, supporting faster handoffs and escalations.
\* AI Tagging automatically applies topic- or category-based tags to incoming conversations based on past tagging behavior, reducing manual classification effort.
\* AI Sentiment Analysis flags the emotional tone of incoming emails as positive, neutral, or negative, helping teams prioritize high-urgency or at-risk conversations.
\* AI Extract identifies key data points such as order IDs, account types, or claim numbers from emails and auto-populates custom fields, reducing manual data entry.
\* AI Thank You Detector identifies low-signal closing replies and closes conversations automatically, keeping support queues clean and accurate.
\* AI Insights organizes conversations into topics and subtopics, giving managers visibility into recurring customer issues and emerging trends.
\* AI Knowledge Builder detects gaps in help center content and recommends updates across connected knowledge sources such as Notion.
\* Customer Intelligence surfaces account health, sentiment, churn signals, and CRM context including MRR and renewal dates directly within the conversation view, giving agents full account context before responding.
\* SLA management with real-time timers, automated alerts, and escalation triggers helps teams consistently meet response and resolution commitments.
\* No-code rule-based automations handle routing, tagging, round-robin assignment, auto-responders, and scheduled follow-ups, reducing repetitive manual tasks.
\* Native integrations with Salesforce, HubSpot, Jira, Asana, Shopify, NetSuite, Slack, Zapier, and 100+ additional tools via REST API surface customer and operational context directly inside the inbox.
\* Pre-built and custom analytics dashboards provide managers with visibility into response times, resolution times, ticket volumes, SLA compliance, CSAT, workload distribution, and agent performance.
\* Omnichannel support covers email, live chat, WhatsApp, voice via Aircall integration, and Slack channel management from within the inbox.
\* Approval workflows support structured handling of customer, vendor, or employee requests requiring sign-off before resolution.
\* A self-service customer portal and internal/external knowledge base with AI-powered natural-language search reduce inbound ticket volume.
\* Role-based access control and custom fields allow teams to configure the workspace to match organizational structure and data requirements.
\* GDPR, SOC 2 Type II, ISO 27001, CCPA, and HIPAA compliance certifications support use in regulated industries including healthcare and finance.
\* A free plan, paid tiers starting at $25 per user per month, a 7-day Elite free trial with no credit card required, and no-cost data migration from other helpdesks lower the barrier to adoption.

## About the vendor

- **Company**: Hiver
- **Founded**: 2011

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Knowledge Base Management
- Ticket Management

## Integrations (7 total)

- Asana
- Boomerang for Gmail
- ClickUp
- Google Workspace
- HubSpot Marketing Hub
- NetSuite
- Shopify

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software)
- [Complaint Management Software](https://www.getapp.ie/directory/841/complaint-management/software)
- [AI IT Agents](https://www.getapp.ie/directory/5322/ai-it-agents/software)
- [AI Agents for Customer Support](https://www.getapp.ie/directory/5025/ai-agents-for-customer-support/software)
- [Live Chat Software](https://www.getapp.ie/directory/561/live-chat/software)

## Links

- [View on GetApp](https://www.getapp.ie/software/2172741/hiver-in-gmail)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/hiver-in-gmail/> |
| en-AE | <https://www.getapp.ae/software/2172741/hiver-in-gmail> |
| en-AU | <https://www.getapp.com.au/software/2172741/hiver-in-gmail> |
| en-CA | <https://www.getapp.ca/software/2172741/hiver-in-gmail> |
| en-GB | <https://www.getapp.co.uk/software/2172741/hiver-in-gmail> |
| en-IE | <https://www.getapp.ie/software/2172741/hiver-in-gmail> |
| en-NZ | <https://www.getapp.co.nz/software/2172741/hiver-in-gmail> |
| en-SG | <https://www.getapp.sg/software/2172741/hiver-in-gmail> |
| en-ZA | <https://www.getapp.za.com/software/2172741/hiver-in-gmail> |

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