---
description: Learn how Sutherland Agent Success can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sutherland Agent Success Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [AI Sales Assistant Software](/directory/3872/ai-sales-assistant/software) > [Sutherland Agent Success](/software/2192034/sutherland-agent-success)

# Sutherland Agent Success

Canonical: https://www.getapp.ie/software/2192034/sutherland-agent-success

> Cloud-based AI platform for enterprise contact centers with real-time agent guidance, next-best-action recommendations, and automated.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Sutherland Agent Success

\* Consolidates all agent interactions into a unified web interface, reducing context-switching and improving workflow efficiency across omni-channel environments.
\* Surfaces real-time contextual information, best practices, and troubleshooting tips during live interactions, supporting faster and more accurate agent responses.
\* Delivers real-time next-best-action recommendations, guiding agents through complex customer scenarios with AI-driven prompts.
\* Automates routine chat interactions or routes them to a virtual agent, freeing human agents to handle higher-complexity cases.
\* Generates automated call summaries, reducing post-call wrap-up time and lowering average handle time.
\* Provides sentiment analysis cues in real time, helping agents adjust tone and approach during customer interactions to improve empathy and satisfaction outcomes.
\* Offers real-time translation capabilities, supporting multilingual contact center operations across global enterprise deployments.
\* Powers knowledge search and guided resolution through Generative AI, enabling agents to locate accurate information quickly without leaving the workspace.
\* Integrates with omni-channel solutions, CRM platforms, and support applications, fitting into existing contact center technology stacks without requiring full infrastructure replacement.
\* Available on Zendesk Marketplace and LivePerson Marketplace, simplifying procurement and deployment for organizations already using those platforms.
\* Reduces agent training time and associated costs by providing in-the-moment AI guidance that supports newer agents in performing consistently with experienced peers.
\* Supports improved first-contact resolution rates by equipping agents with accurate, contextually relevant information at the point of need.
\* Delivers consistent agent performance at scale by applying AI guidance uniformly, helping every agent perform at the level of top performers.

## About the vendor

- **Company**: Sutherland

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: English
- **Available Countries**: Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Japan, Malaysia, Mexico, Philippines, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- CRM & Sales Stack Integration
- Embedded AI
- Human-in-the-loop (HITL)
- Revenue-Native Data Model
- Sales Task Automation & Forecasting

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [AI Sales Assistant Software](https://www.getapp.ie/directory/3872/ai-sales-assistant/software)

## Links

- [View on GetApp](https://www.getapp.ie/software/2192034/sutherland-agent-success)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/sutherland-agent-success/> |
| en-AE | <https://www.getapp.ae/software/2192034/sutherland-agent-success> |
| en-AU | <https://www.getapp.com.au/software/2192034/sutherland-agent-success> |
| en-CA | <https://www.getapp.ca/software/2192034/sutherland-agent-success> |
| en-GB | <https://www.getapp.co.uk/software/2192034/sutherland-agent-success> |
| en-IE | <https://www.getapp.ie/software/2192034/sutherland-agent-success> |
| en-NZ | <https://www.getapp.co.nz/software/2192034/sutherland-agent-success> |
| en-SG | <https://www.getapp.sg/software/2192034/sutherland-agent-success> |
| en-ZA | <https://www.getapp.za.com/software/2192034/sutherland-agent-success> |

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