FixMe.IT Overview

What is FixMe.IT?

FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine.

While being cost-effective, FixMe.IT does not compromise on functionality and offers a wide range of powerful features, including unattended access, file transfer, multi-session handling, auto reboot & reconnect, multi-monitor navigation, clipboard sharing, instant chat, session reporting & recording, branding, and more.

Built on the latest industry standards, FixMe.IT ensures the highest level of security for its users and allows IT pros to easily and securely resolve technical issues remotely without pre-installing software. What's more, it allows you to access your clients' computers in any environment: whether they are located behind firewalls, proxies or NAT.

FixMe.IT Overview

Pricing

Starting from
US$30.00/month

Pricing options

Free Trial
Subscription
Value for money

The unlimited subscription license offers complete freedom over the term of your purchase.
Monthly plan: $30/seat/month
Annual plan: $300/seat/month


FixMe.IT Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

FixMe.IT unattended clients
FixMe.IT account
FixMe.IT installation
FixMe.IT home page
FixMe.IT video FixMe.IT video FixMe.IT video FixMe.IT video FixMe.IT screenshot: FixMe.IT unattended clients FixMe.IT screenshot: FixMe.IT account FixMe.IT screenshot: FixMe.IT installation FixMe.IT screenshot: FixMe.IT home page

FixMe.IT Reviews

FixMe.IT Reviews

Overall rating
4.8
/
5
Excellent
272

Very good
74

Average
7

Poor
0

Terrible
0

Value for Money
4.7
Features
4.4
Ease of Use
4.8
Customer Support
4.7
98% recommended this app
R. curtis M.

Best Remote Access Software Available

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.


Alex R.

Great bang for the buck!

I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.


Thomas B.

It's hard to knock the product as it is but it's just ok

I am generally able to connect to my customers computers to assist with issues and install software


Stephen L.

PC Paramedics use FixMe.IT

Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.


Olaf D.

Cheap & Stable

Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)


R. curtis M.
Industry: Civil Engineering
Company size: 51-200 Employees

Best Remote Access Software Available

Used Daily for 2+ years
Reviewed on 21/11/2018
Review Source: Capterra

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Pros

The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Cons

If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alex R.
Industry: Government Relations
Company size: 201-500 Employees

Great bang for the buck!

Used Daily for 2+ years
Reviewed on 21/1/2020
Review Source: Capterra

I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Pros

Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Cons

Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Thomas B.
Industry: Computer Networking
Company size: 2-10 Employees

It's hard to knock the product as it is but it's just ok

Used Daily for 6-12 months
Reviewed on 2/11/2017
Review Source: Capterra

I am generally able to connect to my customers computers to assist with issues and install software

Pros

On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

Cons

No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!

Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Response from Techinline

Hi Thomas,

Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.

Regards,
Dan | Techinline

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Stephen L.
Industry: Computer & Network Security
Company size: 11-50 Employees

PC Paramedics use FixMe.IT

Used Daily for 2+ years
Reviewed on 27/6/2020
Review Source: Capterra

Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.

Pros

The client can watch what the techie is doing.
Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up
Can see from the dashboard what connections have been made by team members

Cons

Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement.
Lack of Mac support is a big limitation, causing us to utilises two products.
Limit on number of unattended clients that can be stored is a pain in the Rse.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Olaf D.
Industry: Education Management
Company size: 51-200 Employees

Cheap & Stable

Used Weekly for 6-12 months
Reviewed on 4/2/2020
Review Source: Capterra

Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)

Pros

Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client

Cons

- No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
9.2/10
Based on 353 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

FixMe.IT Pricing

FixMe.IT Pricing

Starting from
US$30.00/month
Free Trial
Subscription
Value for money

The unlimited subscription license offers complete freedom over the term of your purchase.
Monthly plan: $30/seat/month
Annual plan: $300/seat/month

The unlimited subscription license offers complete freedom over the term of your purchase.
Monthly plan: $30/seat/month
Annual plan: $300/seat/month

Value for Money
4.7/5
Based on 353 user ratings
Compare value for money rating with alternatives
Compare with alternatives

FixMe.IT Features

FixMe.IT Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customisable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.4/5
Based on 353 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for FixMe.IT

Additional information for FixMe.IT

Key features of FixMe.IT

  • 2-Way Desktop Sharing
  • File and Clipboard Transfer
  • Instant Chat Messaging
  • Logoff/Logon & Switch User
  • Multi-Monitor Support
  • Multi-Session Handling
  • Reboot & Automatically Reconnect
  • Restart in Safe Mode
  • Scaling Features
  • Session Reporting
  • Unattended Access
  • Video Session Recording

Benefits

Easy three-step connection
Lightweight & easy to use
Unlimited number of concurrent support sessions
Unattended access
Trouble-free connections in any environment
Secure data transfer & optional two-factor authentication
Branding options

FixMe.IT FAQs

FixMe.IT FAQs

Below are some frequently asked questions for FixMe.IT.

Q. What type of pricing plans does FixMe.IT offer?

FixMe.IT offers the following pricing plans:

Starting from: US$30.00/month

Pricing model: Subscription

Free Trial: Available

The unlimited subscription license offers complete freedom over the term of your purchase. Monthly plan: $30/seat/month Annual plan: $300/seat/month

Q. What are the main features of FixMe.IT?

FixMe.IT offers the following features:

  • 2-Way Desktop Sharing
  • File and Clipboard Transfer
  • Instant Chat Messaging
  • Logoff/Logon & Switch User
  • Multi-Monitor Support
  • Multi-Session Handling
  • Reboot & Automatically Reconnect
  • Restart in Safe Mode
  • Scaling Features
  • Session Reporting
  • Unattended Access
  • Video Session Recording

Q. Who are the typical users of FixMe.IT?

FixMe.IT has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does FixMe.IT support?

FixMe.IT supports the following languages:

English

Q. What type of pricing plans does FixMe.IT offer?

FixMe.IT has the following pricing plans:

Subscription

Q. Does FixMe.IT support mobile devices?

We do not have any information about what devices FixMe.IT supports

Q. What other apps does FixMe.IT integrate with?

FixMe.IT integrates with the following applications:

Herfert Software

Q. What level of support does FixMe.IT offer?

FixMe.IT offers the following support options:

Knowledge Base, FAQs, Online Support, Phone Support, Video Tutorials