FixMe.IT

FixMe.IT

Remote Support Software That Always Works

4.8/5 (305 reviews)

FixMe.IT Overview

FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine.

While being cost-effective, FixMe.IT does not compromise on functionality and offers a wide range of powerful features, including unattended access, file transfer, multi-session handling, auto reboot & reconnect, multi-monitor navigation, clipboard sharing, instant chat, session reporting & recording, branding, and more.

Built on the latest industry standards, FixMe.IT ensures the highest level of security for its users and allows IT pros to easily and securely resolve technical issues remotely without pre-installing software. What's more, it allows you to access your clients' computers in any environment: whether they are located behind firewalls, proxies or NAT.

Pricing

Starting from
US$25.00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

FixMe.IT Reviews

Overall rating
4.8/5
98% positive reviews
236
Excellent
63
Very good
6
Average
0
Poor
0
Terrible
Randy R.

FixMe.IT is great!

Used Daily for 2+ years
Reviewed on 10/9/2019
Review Source: Capterra

Overall this software is the best available option for Windows machines.

Pros

very easy for end user to get logged in.

very easy for IT representative to download and open.

Cons

No Mac access
No file transfer capabilities.

Response from Techinline

Hi Randy,

Thank you for taking the time to review FixMe.IT and for being our valued customer! Our application offers three file transfer options including drag-and-drop, copy-paste, and transferring files via the Send File button. Please visit our support center to learn more about the file transfer capabilities https://docs.fixme.it/features/transferring-files-folders-and-text or contact our support team directly if you have any questions.

Best,
Dan | Techinline

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

Strong Remote Management App - good balance of features for price

Used Daily for 6-12 months
Reviewed on 17/5/2019
Review Source: Capterra

Overall, it's fast, simple, lightweight and good for get at this cost point.

Pros

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Cons

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly.
I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away.
It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

Response from Techinline

Thank you for taking the time to share your experience and for being our valued customer!
Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste.
Best,
Dan | Techinline

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Jeff E.

Our money-maker for tech support

Used Daily for 2+ years
Reviewed on 14/12/2018
Review Source: Capterra

Overall, we've been VERY happy with FixMe. It's out top tool in solving our clients' tech problems.

Pros

For my tech support business serving clients in eight states and Mexico, we've been using FixMe for about four years. It has proven to be reliable and more than adequate for our needs. Over those four years, I can recall only twice that the service was unavailable, but in both instances, the service resumed within seconds. I especially like how quickly it opens and connects us to our clients' workstations and servers. Our customers are able to easily get us connected. Even our senior citizen clients have found it easy to get us connected using FixMe.

Cons

FixMe used to require the remote client to click an 'I accept' button to complete the remote connection. But about a year ago the program changed to omit that security checkpoint. Now, once the remote user communicates the client ID and we punch in their ID in our FixMe program, we get connected. My concern is that if blackhats (such as those who exploited similar connection methods of AMMYY) are using FixMe for nefarious purposes, they could randomly enter client ID's hoping to connect to a remote computer. This concern may be unwarranted, though, as the odds of randomly entering a client ID shortly after someone uses the fixme.it website, have got to be extremely low, and I imagine FixMe's servers would log such activity, flag it, and identify the abuser.

Response from Techinline

Hi Jeff,

Thank you for taking the time to review FixMe.IT and for being our valued customer! Regarding the removal of the 'Accept' prompt - there's a security mechanism in place against those who might randomly enter client IDs in order to connect to a remote machine for fraudulent purposes. Such connections are flagged after a number of failed attempts, and the user's account gets blocked due to potential misuse of our service.

Best,
Dan | Techinline

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Keith F.

Software works great and it is easy to use.

Used Daily for 2+ years
Reviewed on 20/9/2017
Review Source: Capterra

Remote login from my home or anywhere I bring my laptop. It is a fantastic value for the money.

Pros

I like the ease of the client being able to go to fixme.it and initiating the remote session. The value for the features is incredible compared to other remote clients. Over the years it has really exceeded my expectations in terms of features and how it works. The latest updates in the last few years supporting multiple monitors has been nice as well as cropping the video to fit the guest screen. I do wish it was a bit easier to make customer notes on a client without having to be connected to them. I really think this program is very powerful for my business and I have over 50 unattended clients. I love the fact that I can troubleshoot system in the comfort of my office. Heck I can even wear my pajamas during the process!! haha

Cons

I think it needs more features, like being able to lock the remote keyboard and mouse. I would also like to see making the remote system screen go black option so while I am completing tasks the client does not see the tools I am using to do so. I would also love to see remote file transfer option to and from the remote system. The most important is being able to install the unattended client without the remote user's intervention.

Response from Techinline

Hi Keith,

Thank you for reviewing FixMe.IT and for being our valued customer! Actually, we have three file transfer options, including drag-n-drop, copy-paste and clipboard transfer. Here's a short YouTube video we've made to showcase these features: https://youtu.be/1qLCOUBsf5c

Best regards,
Dan | Techinline

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

FixMe.IT is very easy to use and is extremely reliable.

Used Daily for 2+ years
Reviewed on 24/1/2018
Review Source: Capterra

Pros

I find that end users have a very easy time navigating the interface when walking them through connecting to their workstation using the FixMe.IT website. Setting up unattended access is a breeze. The layout of the drop down menu when connected to workstations is very simple and intuitive. It has many useful features including Scaling, which is definitely needed when working off high resolution screens like my Microsoft Surface Pro 4. Being able to pan across multiple screens on a workstation or just locking into one specific screen is a very nice feature as well. I definitely use the screen recording function when doing demos along with the laser pointer and marking pen. Saving the recording and sending it to users is always appreciated. Being able to transfer files between my workstation and end users workstation is a must and works great. My favorite feature that was recently added to FixMe.IT is being able to work on multiple computers at once. I have a 3 monitor setup in my office and I can be doing multiple tasks remotely for one or many clients at once. The fee for this service is very reasonable.

Cons

I wish FixMe.IT supported MACs. Since I do not support many MACs it is not a huge problem, but would love to see this feature added.

Rating breakdown

Value for Money
Ease of Use
Customer Support

FixMe.IT Pricing

Starting from
US$25.00
Pricing options
Free Trial
Subscription
Value for money

The unlimited subscription license offers complete freedom over the term of your purchase.

FixMe.IT Features


  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customisable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Additional information for FixMe.IT

Key features of FixMe.IT

  • 2-Way Desktop Sharing
  • File and Clipboard Transfer
  • Instant Chat Messaging
  • Logoff/Logon & Switch User
  • Multi-Monitor Support
  • Multi-Session Handling
  • Reboot & Automatically Reconnect
  • Restart in Safe Mode
  • Scaling Features
  • Session Reporting
  • Unattended Access
  • Video Session Recording

Benefits

Easy three-step connection
Lightweight & easy to use
Unlimited number of concurrent support sessions
Unattended access
Trouble-free connections in any environment
Secure data transfer & optional two-factor authentication
Branding options

FixMe.IT FAQs

Below are some frequently asked questions for FixMe.IT.

Q. What type of pricing plans does FixMe.IT offer?

FixMe.IT offers the following pricing plans:

Starting from: US$25.00

Pricing model: Subscription

Free Trial: Available

The unlimited subscription license offers complete freedom over the term of your purchase.

Q. What are the main features of FixMe.IT?

FixMe.IT offers the following features:

  • 2-Way Desktop Sharing
  • File and Clipboard Transfer
  • Instant Chat Messaging
  • Logoff/Logon & Switch User
  • Multi-Monitor Support
  • Multi-Session Handling
  • Reboot & Automatically Reconnect
  • Restart in Safe Mode
  • Scaling Features
  • Session Reporting
  • Unattended Access
  • Video Session Recording

Q. Who are the typical users of FixMe.IT?

FixMe.IT has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does FixMe.IT support?

FixMe.IT supports the following languages:

English

Q. What type of pricing plans does FixMe.IT offer?

FixMe.IT has the following pricing plans:

Subscription

Q. Does FixMe.IT support mobile devices?

We do not have any information about what devices FixMe.IT supports

Q. What other apps does FixMe.IT integrate with?

FixMe.IT integrates with the following applications:

Herfert Software

Q. What level of support does FixMe.IT offer?

FixMe.IT offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials