---
description: Learn how Erlangly can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Erlangly Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/3707/call-center-workforce-management/software) > [Erlangly](/software/2382049/erlangly)

# Erlangly

Canonical: https://www.getapp.ie/software/2382049/erlangly

> Erlangly is a self-hosted workforce management solution designed for call centers, contact centres, and business process outsourcing operations. The software provides forecasting capabilities, Erlang C staffing calculations, automated scheduling with labour law compliance for ten countries, and live adherence monitoring that integrates directly with automatic call distributors including Genesys Cloud, NICE CXone, Five9, Amazon Connect, Zoom Contact Center, and Twilio Flex.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Erlangly

Enables complete workforce management for contact centers, including forecasting, staffing, scheduling, and adherence, all hosted on the organization’s own server
Provides flexibility with every fifteen or thirty minute planning intervals and adapts to multiple ACD platforms through direct connection or API
Supports compliance with labor laws in multiple countries by automatically checking rest, hours, overtime, and break requirements for all schedules
Allows agents to manage their schedules, request time off, and swap shifts online, while supervisors can review and approve changes
Offers full data ownership and privacy by ensuring all information stays on the user's server, with export options and no mandatory telemetry

## About the vendor

- **Company**: FrontLine Software Solutions Inc.

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Every plan includes every feature: forecasting, Erlang C staffing, scheduling, time off, shift swaps, labor rules, real-time adherence, the wallboard, all ACD connectors, SSO, the API and MCP. Erlangly runs on your own server, and you pay per active agent.

Free: free for up to 25 active agents, for good, with every update.

Yearly: US$12 per active agent a month, billed yearly. Switch to owning it any time, and the last year's payment counts toward it.

Pay once: US$299 per active agent, once. A perpetual license that runs for good on your own server, with 12 months of updates and rule packs. After that, updates are optional at US$59 per active agent a year; without them it keeps running.

Regional prices, for organizations whose agents mostly work in the Caribbean, Latin America, the Philippines, India or Africa: US$8 per active agent a month billed yearly, or US$199 once (updates US$39 a year after the first).

No connector fees.

Try it first: a 30-day trial covers any number of agents, with up to 5 people signing in, on one install.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Barbados, Belize, Canada, Guyana, Jamaica, Panama, Philippines, South Africa, Trinidad & Tobago, United States

## Features

- AI Copilot
- API
- Activity Monitoring
- Activity Tracking
- Agent Availability
- Agent Interface
- Agent Self-Service
- Approval Process Control
- Automation
- Compliance Management
- Dashboards
- Employee Database
- Employee Management
- Employee Scheduling
- For Call Centres
- Intraday Management
- Labor Forecasting
- Leave Tracking
- Mobile Access
- Performance Metrics

## Integrations (14 total)

- Amazon Connect
- Amazon Simple Storage Service (S3)
- B2
- Claude
- Cloudflare
- DigitalOcean
- Five9
- Genesys
- Google Workspace
- Microsoft Entra ID
- NiCE CXone
- Okta
- Twilio Flex
- Zoom Contact Center

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Center Workforce Management Software](https://www.getapp.ie/directory/3707/call-center-workforce-management/software)

## Links

- [View on GetApp](https://www.getapp.ie/software/2382049/erlangly)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/erlangly/> |
| en-AE | <https://www.getapp.ae/software/2382049/erlangly> |
| en-AU | <https://www.getapp.com.au/software/2382049/erlangly> |
| en-CA | <https://www.getapp.ca/software/2382049/erlangly> |
| en-GB | <https://www.getapp.co.uk/software/2382049/erlangly> |
| en-IE | <https://www.getapp.ie/software/2382049/erlangly> |
| en-NZ | <https://www.getapp.co.nz/software/2382049/erlangly> |
| en-SG | <https://www.getapp.sg/software/2382049/erlangly> |
| en-ZA | <https://www.getapp.za.com/software/2382049/erlangly> |

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