SAP Concur

4.3 (2,161)
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Travel, expense and invoice—automated and in control

About SAP Concur

SAP Concur is the world’s leading provider of integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. With SAP Concur, a top-rated app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they’re spending without worrying about blind spots in the budget. SAP Concur solutions eliminate yesterday’s tedious tasks, make today’s work easier, and help businesses run at their best every day.


Key benefits of SAP Concur

  • Global Solution: Concur supports multiple currencies and languages. It automatically calculates currency exchange rate, car-mileage allowances and VAT/GST/HST/FBT.

  • Data Capture: Concur combines TMC, expense, invoice and credit card data into one system. Matching data from receipt images and travel companies with credit card data for accurate expense reporting.

  • Gamification: Concur TripLink uses a gamification approach to rewarding and recognizing employees efforts to keep travel expenses down,.

  • Concur Messaging: This feature provides a platform for employees and management to communicate through data feeds, itinerary sharing, location mapping, get alerts, detect rick and more.

  • Travel Planning: Concur sends real-time flight alerts for delays, cancellations and gate changes. If your flight is delayed or cancelled lets you view alternate flight options and informs of eligibility for a flight refund

  • Concur TripIt: This is a free solution that makes travel planning more streamlined with tools to book flights, hotels, restaurants, events, and activities. This tool creates a single itinerary for all your business trip activity.

  • Images

    SAP Concur Software - Concur desktop - Integrated travel and expense application
    SAP Concur Software - Mobile receipt capture - Snap a photo of your receipt
    SAP Concur Software - SAP Concur mobile app - Manage your expenses on the go
    SAP Concur Software - Get the reports you need - Use Analytics from SAP Concur
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    SAP Concur video
    SAP Concur video
    SAP Concur video
    SAP Concur video
    SAP Concur Software - Concur desktop - Integrated travel and expense application
    SAP Concur Software - Mobile receipt capture - Snap a photo of your receipt
    SAP Concur Software - SAP Concur mobile app - Manage your expenses on the go
    SAP Concur Software - Get the reports you need - Use Analytics from SAP Concur

    Not sure about SAP Concur? Compare with a popular alternative

    SAP Concur

    4.3 (2,161)
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    Features

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    Integrations

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    Ease of Use

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    Value for Money

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    Reviews

    Overall rating

    4.3 /5
    (2,161)
    Value for Money
    4.1/5
    Features
    4.2/5
    Ease of Use
    4.0/5
    Customer Support
    4.1/5

    Already have SAP Concur?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 2,161
    Mosi
    Mosi
    Overall rating
    • Industry: Management Consulting
    • Company size: 5,001–10,000 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Taking the hassle out of expense claims!

    Reviewed on 10/9/2024

    Slick and easy overall to you use for expenses

    Slick and easy overall to you use for expenses

    Pros

    Swift and easy to use when doing your expenses with taking pictures of receipts making it the best in my experience!

    Cons

    Never had any issues with using this so none to mention

    Daniel
    Overall rating
    • Industry: Automotive
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Great product

    Reviewed on 28/11/2024

    Excellent product which does exactly what it stated

    Excellent product which does exactly what it stated

    Pros

    The ease of use, user friendly and simplicity

    Cons

    Nothing it was a straight forward system to hae

    Enrique
    Enrique
    Overall rating
    • Industry: Construction
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Good luck trying to get support

    Reviewed on 9/11/2023

    Generally positive experience during the sales process, in implementation, and while an active...

    Generally positive experience during the sales process, in implementation, and while an active customer/user. Absolutely awful experience post-disconnect, which would keep me from ever considering SAP Concur as a partner again in the future. Unfortunately can't recommend SAP Concur for expense reporting.

    Pros

    SAP Concur has long been the industry standard for expense reporting and travel management, and so it was the natural choice when we were looking for a new expense platform several years ago. The sales process was straightforward (no negotiation or haggling needed as their price is their price), and implementation was planned and handled well by the assigned Concur team and our internal resources. Adequate training was provided for both administrators and end-users, so rollout and adoption of the new platform was pretty seamless. User experience was generally positive even if the platform was somewhat dated and not as user-friendly as competing options.

    Cons

    Unfortunately SAP Concur's customer support, particularly during the disconnect process, was abysmal. When we requested the disconnect, we were offered no guidance or information from our customer success team re: how/when to download archived data, even after multiple requests by phone and in writing. Concur ended up disconnecting our site prior to making the download available, making it impossible for us to get to this critical data. We had to jump through countless hoops to get our site reactivated, download all the data, and then request another disconnect. In total, this debacle lasted almost five months. Could all have been avoided if the customer success team had communicated, responded to inquiries, and simply followed what I have to believe are well-documented Concur procedures for assisting clients through the disconnect process.

    Reasons for Switching to SAP Concur

    Better integration with our corporate credit card programs
    Femi
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    SAP Concur in Hospitality Industry

    Reviewed on 15/10/2024

    Automating general ledger, billing and invoicing through SAP Concur saves me a lot of time.

    Automating general ledger, billing and invoicing through SAP Concur saves me a lot of time.

    Pros

    SAP Concur is the main repository for creating, customizing and sending invoices to our customers.
    I like that it has a mobile application which is easy to use.

    Cons

    For sure, I use SAP Concur on a daily basis and I do not encounter issues which affect my duties.

    Val
    Overall rating
    • Industry: Retail
    • Company size: 10,000+ Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    SAP Concur

    Reviewed on 20/1/2025

    support company daily operations and recording

    support company daily operations and recording

    Pros

    easy to track emplyees reports and calculate applicable taxes

    Cons

    not easy to navigate in the expense report filed and reconcile

    Showing 5 reviews of 2,161 Read all reviews

    SAP Concur FAQs

    Below are some frequently asked questions for SAP Concur.

    SAP Concur offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    SAP Concur has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    SAP Concur supports the following languages:

    Chinese, Czech, Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Spanish, Swedish, Traditional Chinese

    SAP Concur supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    SAP Concur integrates with the following applications:

    ADP Workforce Now, Avalara, Intuit Data Protect, Microsoft Excel, NetSuite, QuickBooks Online Advanced, Sage Intacct, Salesforce Platform, Workday Financial Management, Workday HCM

    SAP Concur offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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