Expensify
About Expensify
Expensify categorizes and codes each receipt, and automatically submits business expenses for approval and reimbursement. With robust features like corporate card reconciliation, multi-level approval workflows, and direct syncs with all major accounting softwares, Expensify saves time for businesses of all shapes and sizes.
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- Industry: E-Learning
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Say Goodbye to Paper Receipts with Expensify
Reviewed on 22/2/2023
Overall, Expensify is a great option for businesses of all sizes looking to simplify their expense...
Overall, Expensify is a great option for businesses of all sizes looking to simplify their expense management process. Its user-friendly interface, SmartScan feature, and integrations with other accounting tools make it a top choice for many users. However, the occasional downtime and complex setup process of some features may be a drawback for some users.
Pros
One of the biggest pros of Expensify is its user-friendly interface. It is easy to navigate and use, and the features are well-organized, making it simple to access the functions we need. The mobile app is also well-designed, allowing us to easily scan receipts and upload expenses on-the-go. The software also offers integrations with other accounting tools, such as QuickBooks and Xero, which make it a great option for those looking to streamline their workflow. Another pro of Expensify is its SmartScan feature. This feature allows us to scan a receipt with our smartphone and automatically input the data into the software. It saves time and eliminates the need for manual entry, reducing the potential for human error. In addition, the software can automatically categorize expenses, saving us time and effort.
Cons
Some of the features, such as the credit card reconciliation function, can be a bit complex to set up and understand.
- Industry: Investment Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smoothest expense reporting software ever
Reviewed on 18/8/2020
Overall, everything has been good with Expensify down to the coding for my purposes. Users like...
Overall, everything has been good with Expensify down to the coding for my purposes. Users like that it literally creates a report they get paid for almost immediately without them having to nag accounting. It's a win win for everyone and well worth the cost per user.
Pros
The ease of use for our employees is great and very intuitive. I can make changes on the fly to reports if another user doesn't have it quite right for accounting purposes. It categorizes everything including mileage right where it should be.
Cons
Integration with our accounting software would probably be very easy if I could get higher ups to agree (They worry it might not flow correctly). I do have to take some manual steps to make that happen - otherwise there is nothing I want to add to the Con List.
Alternatives Considered
Microsoft ExcelReasons for Switching to Expensify
We did not have the credit card usage that Concurent was well known for. The Excel version of reporting still wasted a lot of man hours to handle. Expensify was the best of all three choices hands down. Not looking back!- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Expensify overcharges for their "Corporate" platform and becomes useless once your bank feed...
Reviewed on 31/1/2018
Was ok and saved time, before it broke.
Was ok and saved time, before it broke.
Pros
Ease of launch, mobile app works decently well. Onboarding support was decent, but sadly short-lived. They still offer monthly pricing. If you're tempted to try their Corporate or higher plan, DO NOT sign on to their annual pricing plan, see below for why.
Cons
Google "expensify known issues". Review the list of the corporate cards that they don't support. Be aware that they are not disclosing the many other corporate cards that their platform doesn't support.
If you're lucky enough to use one of the corporate cards that they are currently supporting, be aware that their connection to your bank feed can break at any time. Generally, this will happen after your promotional period has ended and after your onboarding support contact has moved on.
Once the bank feed breaks you're left with only chat support, which will take an average of 12 hours or more to respond to you.
When chat support responds, it's clear that they are pasting from support scripts that have no relevance to your situation. Most responses will assume you're on a Team plan, and initially offer troubleshooting steps aimed at those clients. You'll have to explain that you're a Corporate client.
Once you explain this, you'll wait another 12 hours for a response from someone who hasn't read the prior communication chain and you'll have to explain yourself again. this sort of back-and-forth goes on for some time.
Eventually you'll get them to admit that the only work-around for a broken corporate card bank feed is a manual CSV import through each individual's account.
Don't expect any meaningful response or acknowledgement if you bother to question the fees you're paying for broken corporate access. They will not listen and will not offer any discount or refund.
Response from Expensify
Hi there, thank you for leaving your feedback! I apologize for the issues you've run into but definitely want to clarify a few things:
Re: corporate card connections. Bank connections may break for any variety of reasons, including (but is not limited to) bank maintenance, connection issues, changes in usernames/passwords, and more. Unfortunately most of these are out of our hands, but we do keep an updated list of known issues here: https://docs.expensify.com/setup-for-submitters/advanced-configuration-for-submitters/bank-import-faqs-and-known-issues.
Re help responses. We definitely don't want to have you waiting 12 hours for a response and it doesn't help that there are a lot more help requests coming in at the end/beginning of a month around billing time. I've let the team know of your concerns and will continue to improve on our response times, especially during busy periods.
Thanks for bringing these issues to our attention!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Expensify for Small Businesses
Reviewed on 18/6/2024
Pros
Expensify was easy to customize (both fields, and groups for employees), so we were able to use it for our exact needs and set up different parameters for different groups of employees. The mobile features are also very useful.
Cons
It would be helpful to be able to customize some of the automized report submissions, and customize various reminders to send out to employees.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Expensify solved our receipt problems
Reviewed on 31/5/2019
We no longer have to keep paper receipts, and Expensify even tracks international service charges...
We no longer have to keep paper receipts, and Expensify even tracks international service charges to match out of country purchases to our credit card bills.
Pros
We used to have to keep paper receipts and scan them into emails, Expensify has solved that while also making it easy to reimburse someone when they use a personal account to make a purchase.
Cons
Sometimes Expensify will disconnect with our bank software and we will not be able to submit reports until they reconnect.
Alternatives Considered
Emburse TallieReasons for Switching to Expensify
The ability to have automated reimbursements.Expensify FAQs
Below are some frequently asked questions for Expensify.Q. What type of pricing plans does Expensify offer?
Expensify offers the following pricing plans:
- Starting from: US$20.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
For pricing details, visit: https://use.expensify.com/pricing. Streamline your expense management workflow with a six week free trial!
Q. Who are the typical users of Expensify?
Expensify has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Expensify support?
Expensify supports the following languages:
English
Q. Does Expensify support mobile devices?
Expensify supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Expensify integrate with?
Expensify integrates with the following applications:
BILL Accounts Payable & Receivable, ERP Cloud, Greenhouse, Gusto, Lola, Microsoft Dynamics GP, Microsoft Excel, Navan, NetSuite, Okta, OneLogin, Oracle Cloud Financials, Professional Services Cloud, QuickBooks Online, QuickBooks Online Advanced, QuickBooks Time, Revel Systems, Sage Accounting, Sage Intacct, TravelPerk, TriNet Zenefits, Workday HCM, Xero
Q. What level of support does Expensify offer?
Expensify offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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