Paycom

Cloud-based human capital management (HCM) software

About Paycom

Paycom offers user-friendly HR and employee-driven payroll technology to enhance the employee life cycle, in a single software. Paycom drives efficiencies, increases data integrity and gives employees power over their HR information through a self-service app. Employees already manage their timecards, PTO, benefits and more. Now they can own their payroll, which results in improved accuracy, reduced employer liability, increased process oversight and unparalleled employee insight into their pay.


Key benefits of Paycom

It's All About Your People. Paycom empowers businesses with timely, accurate access to their workforce data. Our system gives employees easy, anytime access to view and interact with their own information, reducing the administrative burden on HR. Since all applications are driven from a single database, changes made by employees or employers populate instantly throughout the system, with no need to re-key information. The speed and accuracy of Paycom’s single-database application allows us to provide more accurate, timely financial and operational data to executives than any other provider. Paycom serves clients in every industry nationwide.


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Not sure about Paycom? Compare with a popular alternative

Paycom

4.4 (776)
Not available in your country
VS.

Starting Price

No pricing found
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

119
1

Integrations

No integrations found
No integrations found

Ease of Use

4.3 (776)
4.0 (20)

Value for Money

4.2 (776)
3.7 (20)

Customer Service

4.3 (776)
3.5 (20)

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PurelyHR

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Reviews

Overall rating

4.4 /5
(776)
Value for Money
4.2/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.3/5

Already have Paycom?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 776
Casey J.
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

User friendly - yet powerful.

Reviewed on 5/12/2019

When my organization switched to Paycom, I was one of the first people to learn how to use the...

When my organization switched to Paycom, I was one of the first people to learn how to use the system as a staff trainer. The process was quick and painless, and I was able to use the user-friendly interface to provide knowledge transfer to a wide variety of staff. Personally, I find the interface enjoyable as I manage my own time and benefits. I use the desktop application, as well as the mobile interface - both being simple and easy.

Pros

I have used other payroll/HR/Benefits applications, and Paycom has been the most useful by far. As a middle management end-user, I have found that navigating through the employee and client portals to be simple and efficient, which is something that is quite helpful in our fast-paced environment. As a staff trainer, Paycom is also easy to teach to our front-line staff who have a wide variety of experience with the use of technology.

Cons

I really cannot say that there is anything major that I dislike about the software. A minor aggravation can occur when you login to the application (we do not use a SSO) from a new terminal, and you must answer security questions with perfect syntax, lest you be locked out temporarily.

Response from Paycom

Casey, thank you for the review! We are so glad that you are enjoying your Paycom experience! Please, feel free to share any additional feedback you may have with us at [email protected].

Armaan
Overall rating
  • Industry: Restaurants
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Paycom is Incredible and has the best support team!

Reviewed on 1/5/2020

Engaging with our employees has been so much more efficient with Paycom! They love the interface...

Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.

Pros

There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

Cons

There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to Paycom

Our sales rep [SENSITIVE CONTENT HIDDEN], and her team were the best to work with and very knowledgeable about all of the products and features. We felt that was the best decision as this has turned into a great partnership where not only are we using what Paycom has to offer, but we are also able to provide our own suggestions which are coming to fruition for the whole company and this two way communication has been phenomenal.

Response from Paycom

Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.

Karissa
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bait and switch, twice

Reviewed on 13/2/2020

Bait and switch, twice now. Do not recommend.

Bait and switch, twice now. Do not recommend.

Pros

Client specialist is excellent at responding.

Cons

Beware this is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit. Upper Management and local sales team members blame others instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We should have gone with Paylocity which was considerably less expensive but chose this company because it had excellent reviews and we were told that our price point would not change, that Paycom does not raise their prices on existing clients. Lie. Just received a notice of a 3.8% after one year. We were told price would only increase if we opted to use any future add on features they developed. We were also misled and told that what we signed on for included all the modules they offered at the time of signing. Another lie. When we went to get training on some of these features, we were told we didn't have them activated even though we provided email proof with our sales person that we were expecting to have access to these modules when we signed on. I do not trust this company. A little over a year with them and we've had two major issues where we've had the bait and switch pulled on us. Software is ok once you're trained. We've experienced payroll glitches with incorrect amounts being shown as being removed from our bank but all three times it was caught and fixed in time thankfully. I cannot recommend this company.

Response from Paycom

We're saddened to see this as your experience, as what you have described does not meet our expected standards. We pride ourselves on cultivating strong partnerships with our clients through our commitment to transparent communication. We would love the opportunity to learn more about your feedback and how we can help to improve your experience. Please reach out to us at [email protected]. We look forward to speaking with you, Karissa!

Alyssa
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use Time Management system

Reviewed on 20/2/2023

Pros

easy to use and navigate for managers to monitor team members time

Cons

could use some updating on its appearance and workflows

Response from Paycom

Thank you for the 10-star review, Alyssa! We're glad Paycom has been an easy solution for your organization, and we appreciate your feedback.

Susie
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding Product and Support

Reviewed on 6/11/2019

The BEST Payroll, and HRIS system on the market hands down!

The BEST Payroll, and HRIS system on the market hands down!

Pros

This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

Cons

There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

Alternatives Considered

UKG Pro and Paylocity

Reasons for Choosing Paycom

ADP's Workforce was not an integrated system, but several individual products bolted onto their payroll software. Each product did not flow and work together. You were forced to enter the same information in each portion of the system. Their Tax filing services were terrible!

Switched From

ADP Workforce Now

Reasons for Switching to Paycom

Product was better, their customer service team was much more personable, and the product was the most innovative. The company was more financially sound.

Response from Paycom

Susie, thank you for sharing your Paycom experience! We are so thrilled that you enjoy using our products.

Showing 5 reviews of 776 Read all reviews

Paycom FAQs

Below are some frequently asked questions for Paycom.

Paycom offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Contact Paycom for pricing information.

Paycom has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Paycom supports the following languages:

English

Paycom supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Paycom has

Paycom offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Paycom.