
About Kickserv
Built & Trusted By 1000s of Service Pros! Kickserv offers complete job management and customer relationship management (CRM), scheduling, estimates, mobile access, invoicing, dispatching, and more. Kickserv also synchronizes to QuickBooks Desktop, QuickBooks Online and Xero so users don't have to do double entry with the aim of saving time and money.
Kickserv is designed to be suitable for plumbers, HVAC, computer repair, electricians, handymen, carpet cleaning, landscaping and lawn care, painting, pool maintenance, maid service, pest control, roofing, contracting, appliance repair and many more industries. Kickserv helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where you can complete jobs. If you use Quickbooks we have a seamless 2-way integration with no double entry.
With one glance, users can see how their business is performing. With Kickserv, leads, jobs, and invoices are all at the user's fingertips. With the help of Kickserv's automated statuses users can easily stay on top of all their work. From closing a lead and managing a team, to collecting payments from customers, Kickserv will help businesses run smoothly with tools that are easy for the entire team to use.
Attach before and after photos, contracts, forms and other relevant documentation to customer records and send text and email reminders to customers and technicians for upcoming appointments. Technicians can clock in and out right from the mobile app when they arrive and leave a job site. Collect payment and signatures electronically so you get paid right away.
Generate standard and custom reports to see how your business is doing. Track lead sources, see how each technician is performing and more so that you can make decisions on changes you need to make to improve performance.
Pricing starting from:
US$0.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Kickserv
Key benefits of Kickserv
Business size
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English
Pricing starting from:
US$0.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Kickserv
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Features
Total features of Kickserv: 136
Alternatives
Jobber

Arborgold

QuickBooks Online Advanced

FieldEdge

Reviews
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- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent functionality and ease of use
Reviewed on 29/11/2018
Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The...
Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.
Pros
Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.
Cons
There are no issues or downside for my company.
Response from Kickserv
Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others.
Cheers!
- Industry: Music
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Servicing Company - Long-time User
Reviewed on 23/11/2021
Generally very good.
Generally very good.
Pros
- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way.
- The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another.
- Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device.
- We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us.
- The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds.
- It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult.
-We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like.
Cons
- Support is sometimes tedious.
- New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business.
- We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us.
- Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones.
- There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of.
Response from KickServ
Thank you Doug for your continued support and taking the time to leave us some feedback. We greatly appreciate it. Know that your feedback does not fall on deaf ears and we are always working on ways to improve Kickserv.
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HVAC Company
Reviewed on 24/6/2022
Great would not trade
Great would not trade
Pros
Taking payments and history and tech support
Cons
Nothing I can think of just highly recommend
Response from KickServ
Daniel - thank you for the great feedback. 10 out of 10 is certainly what we are working so hard to achieve for every customer. Email us and we discuss further.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Lack of response to concerns. Converted us to new platform a day early while open.
Reviewed on 16/2/2017
Our experience with this software was average until the migration from SSK to Kickserv.
1) Our...
Our experience with this software was average until the migration from SSK to Kickserv.
1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.
Pros
drag and drop capabilities
Cons
Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful
Response from Kickserv
The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs.
We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software
Reviewed on 30/4/2022
I am a lot more comfortable with the software now. However, in the beginning I used customer...
I am a lot more comfortable with the software now. However, in the beginning I used customer support A LOT. They were always prompt and helpful, which is a treat when learning a new software.
Pros
I love the ease of use and the ability to create a customer account and follow it through from the iniital contact, scheduling an estimate and the actual work itself, keeping track of payments, keeping track of customer services/purchases , downloading customer job information and sending out receipts. For me, who does not a very good memory, the reminder notes is paramount. I refer to them multiple times during a job and these notes have saved me many times because I do a lot of followup and the ability to pull up each day's followup notes is just great. I don't generally tend to miss a beat with my customer service - all because of Kickserv!!
Cons
The only think I can think of, based on what I use, is being able to get to the Reminder section as quickly as I want to. If I am in the Job section, I have to go back to the customer name and then go to the Reminder section. Not a BIG deal, just a little glitch.
Response from KickServ
Another satisfied customer of Kickserv. I agree with the use of the reminders. I have so much to remember and the reminder of notes is a great way to never miss task or a follow-up. Thank you Linda.
Kickserv FAQs
Below are some frequently asked questions for Kickserv.Q. What type of pricing plans does Kickserv offer?
Kickserv offers the following pricing plans:
- Starting from: US$0.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
A Free Trial is offered on all plans. Free plan: up to 2 Users *must use the internal CC payments feature. Lite plan: up to 5 users $47/month with annual plan ($59/monthly) Standard plan: up to 10 users $95/month with annual plan ($119/monthly) Business plan: up to 20 users $159/month with annual plan ($199/month) unlimited + more features Premium plan: $239/month with annual plan ($299/month) unlimited + ALL features
Q. Who are the typical users of Kickserv?
Kickserv has the following typical customers:
Self Employed, 2-10, 11-50
Q. What languages does Kickserv support?
Kickserv supports the following languages:
English
Q. Does Kickserv support mobile devices?
Kickserv supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kickserv integrate with?
Kickserv integrates with the following applications:
Dropbox Business, Google Calendar, Google Contacts, Mailchimp, Microsoft Excel, Microsoft Outlook, Podium, QuickBooks, QuickBooks Online Advanced, Quickbooks Online, Stripe, Xero
Q. What level of support does Kickserv offer?
Kickserv offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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