SugarCRM

Customisable customer relationship management software

About SugarCRM

SALES FORCE AUTOMATION
Sugar drives sales force performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards, manage quotes and contracts, work offline through our sugar mobile and collaborate through integration with Microsoft Outlook, Lotus Notes and other groupware applications.

MARKETING AUTOMATION
Sugar closes the loop between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling email marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leads to your sales reps and track the marketing ROI of your programs.

CUSTOMER SUPPORT
Acquiring new customers is much more expensive than selling to existing ones. With Sugar customer support, companies have confidence that customer cases will be handled quickly and effectively. Sugar customer support centralises customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues. In addition, companies that subscribe to Sugar Enterprise or Sugar Ultimate can defray customer support costs with the included Customer Self-Service Portal.


Key benefits of SugarCRM

- Focus attention on the most profitable deals
- Bring new sales representatives up to speed
- Captures leads directly into the CRM system
- Measures return on investment of campaigns


Images

SugarCRM Software - Sugar Market
SugarCRM Software - Sugar Sell
SugarCRM Software - Sugar Serve
View 4 more
SugarCRM video
SugarCRM Software - Sugar Market
SugarCRM Software - Sugar Sell
SugarCRM Software - Sugar Serve

Not sure about SugarCRM? Compare with a popular alternative

SugarCRM

3.8 (398)
VS.
Highly reviewed

Starting Price

US$49.00
month
US$30.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

137
103

Integrations

14
8

Ease of Use

3.6 (398)
3.7 (702)

Value for Money

3.8 (398)
3.7 (702)

Customer Service

3.7 (398)
3.3 (702)

Alternatives

Act!

3.7
#1 Alternative to SugarCRM
Act! Premium empowers small and midsize businesses to market better, sell more, and create customers for life.

Bitrix24

4.2
#2 Alternative to SugarCRM
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time...

Freshsales

4.5
#3 Alternative to SugarCRM
Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement...

SuiteCRM

4.2
#4 Alternative to SugarCRM
SuiteCRM is an open source, modular CRM that can be configured for sales, marketing, IT or service departments in any...

Reviews

Overall rating

3.8 /5
(398)
Value for Money
3.8/5
Features
3.8/5
Ease of Use
3.6/5
Customer Support
3.7/5

Already have SugarCRM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 398
LINDA
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very versatile user interface and report generation features are wonderful

Reviewed on 27/12/2021

It is quite simple to get started. The search engine is fantastic. It allows us to easily manage a...

It is quite simple to get started. The search engine is fantastic. It allows us to easily manage a large amount of information. The database system may quickly copy the data to some other servers. It is connected with email and is particularly useful for receiving email updates. Several third-party technologies, like Act-On, can be integrated.

Pros

Dashboard collaboration now makes business-critical data accessible to those who require it. The total features ensured that the common perception of a CRM will now shift from a pragmatic, reviewable database to an operational, process-driven platform which will save time, generate benefits, and, as the motto states, "Do the job for you."

Cons

The user interface is not very inviting. The customer experience is mediocre. It does not allow for multiple device logins. As a result, it might be difficult to use occasionally. The smartphone app should be improved, since it does not feel up to all the same grade and appears to be a mistake. Keep in mind that many customers are out in the workplace and may not always be seated beside a pc.

Sarthak
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SugarCRM is quite efficient for Real Estate Business

Reviewed on 8/6/2021

I have launched many products using these Platforms. It helped me a lot in uplifting my business.

I have launched many products using these Platforms. It helped me a lot in uplifting my business.

Pros

It easily gets integrated with many applications.

Cons

The process of Installation, and sometimes it hangs m system.

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud and SuiteCRM

Reasons for Switching to SugarCRM

As compared to the salesforce it is quite underrated while having the same level of productivity.
Josh
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

SugarCRM Review - Walz Scale

Reviewed on 16/3/2017

We have been using Sugar for several years, but only in the past six months have we really dug down...

We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!

Pros

I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...

Cons

Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!

Phil
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great at first but degrades over time

Reviewed on 10/8/2022

Pros

We could customize it in-house without paying a lot of outside consulting fees

Cons

Storage space is an issue and your forced to buy more storage even when its Sugar's temp files building up.

Alternatives Considered

Odoo

Reasons for Choosing SugarCRM

AutoPal was for the auto industry and had limited features
Pia
Overall rating
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It provided the ad we needed.

Reviewed on 31/10/2022

Pros

It worked very well for our business tracking. We have control over sales. We were able to announce ourselves to a large audience.

Cons

The graphical interface of the product is not intuitive.

Showing 5 reviews of 398 Read all reviews

SugarCRM FAQs

Below are some frequently asked questions for SugarCRM.

SugarCRM offers the following pricing plans:

  • Starting from: US$49.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Sugar Sell: $49 per user per month Sugar Serve: $80 per user per month Sugar Market: $1,000 for 10K users per month (billed annually) Sugar Enterprise: $85 per user per month

SugarCRM has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

SugarCRM supports the following languages:

English, French, German, Italian, Spanish

SugarCRM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SugarCRM integrates with the following applications:

Campaign Monitor, CloudAgent, CloudHub, Constant Contact, Epicor, Hootsuite, LiveOps, Mailchimp, Olark, Salesforce Marketing Cloud Account Engagement, SyncApps, WhosOn, Zapier, Zendesk Suite

SugarCRM offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for SugarCRM.