FreshBooks Overview

What is FreshBooks?

FreshBooks is an online invoicing and time tracking service that saves you time and makes you look professional - Fortune 500 professional. We believe financial record keeping should be easy, fast, (and perhaps even fun), but still detailed enough to satisfy your accountant. FreshBooks is easy to use and you can try it for free.

Are you still using Microsoft Word or Excel to invoice your clients? Have you ever accidentally overwritten an invoice that you couldn’t get back? Or perhaps you walked into Staples and picked up the latest version of QuickBooks only to find it is way too complicated for your needs as a freelancer.

Don’t worry, we’ve all been there. The truth is, all you really need is a straightforward service that makes managing your clients, your valuable time and most importantly… Your income simple and hassle-free! That is why we built FreshBooks: The easiest way to send & manage invoices, track your billable time and collect online payments fast. Join more than five million small business owners just like you who have made the switch to FreshBooks and make your billing painless today!

FreshBooks Overview

Pricing

Starting from
US$4.50/month

Pricing options

Free Trial
Subscription
Value for money

Lite: $4.50/month (first 3 months), 5 clients

Plus: $7.50/month (first 3 months), 50 clients

Premium: $15/month (first 3 months), 500 clients

Get started with a 30 day unlimited free trial (no credit card required).


FreshBooks Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

The dashboard gives users an overview of revenue and profit
Custom invoices can be created
Users can add their business' logo to their invoices
Recurring invoice templates can be set up and managed
Users can track invoice statuses to see which have been sent, viewed or paid
Time entries can be recorded and total project hours logged can be tracked
Billed and unbilled hours can be tracked
Multiple timers can be added and run
Expenses can be recorded and tracked
Expenses can also be added and edited on mobile
FreshBooks video FreshBooks video FreshBooks video FreshBooks screenshot: The dashboard gives users an overview of revenue and profit FreshBooks screenshot: Custom invoices can be created FreshBooks screenshot: Users can add their business' logo to their invoices FreshBooks screenshot: Recurring invoice templates can be set up and managed FreshBooks screenshot: Users can track invoice statuses to see which have been sent, viewed or paid FreshBooks screenshot: Time entries can be recorded and total project hours logged can be tracked FreshBooks screenshot: Billed and unbilled hours can be tracked FreshBooks screenshot: Multiple timers can be added and run FreshBooks screenshot: Expenses can be recorded and tracked FreshBooks screenshot: Expenses can also be added and edited on mobile

FreshBooks Reviews

FreshBooks Reviews

Overall rating
4.5
/
5
Excellent
1978

Very good
1185

Average
229

Poor
32

Terrible
22

Value for Money
4.3
Features
4.3
Ease of Use
4.5
Customer Support
4.4
92% recommended this app
Frank N.

I wish I could rate it higher than a 10

Switching to it from one of those other software packages was one of the most liberating experiences of my career.


Heather M.

Easy no nonsense accounting platform

I had been using a widely regarded accounting competitor whose system was way more than I needed. FreshBooks allowed me to consolidate several platforms into one - saving me money and time.


Verified Reviewer

FreshBooks - a software program that really puts the freshness its doing invoicing

I do the invoicing for my husband on this and quite frankly its so easy to use that he can now do it himself. I honestly like the user-friendliness and the fact that you can add online payment methods and send off the invoice straight to client.


Charles C.

The Worst online Invoicing System on the planet

Freshbooks is the worst company I have every dealt with. I had a legitimate complaint about the software duplicating, triplicating and some times four versions of the same transaction. They ignored my complaint for over a year and when I finally reached a VP to discuss, then cancelled my account in under 48 hours losing years of business information, including invoices, contacts etc. Freshbooks goal is to get your money and then destroy you business. To add insult to injury, 18 months after Freshbooks canceled and deleted my account, they charged my credit card for another year subscription.

Basically Freshbooks wants your money, prepared to sell you a horrible solution, will kick you off if you complaint too loudly and then charge you for another year with zero accountability.

Freshbooks should be facing fraud charges and or a Class Action lawsuit. I expect either very shortly in the future.


Tường V.

This software is extremely easy to use.Beautiful user interface, easy to operate and very...

We work very well with the team thanks to work sharing, document sharing is quick and easy.


Frank N.
Industry: Media Production
Company size: 11-50 Employees

I wish I could rate it higher than a 10

Used Weekly for 2+ years
Reviewed on 9/9/2019
Review Source: Capterra

Switching to it from one of those other software packages was one of the most liberating experiences of my career.

Pros

It was so easy to add and remove third party apps if and when they were needed.Plus, there were lots of options for third party apps that I could plug in or switch out as needed.

Cons

It never once made me a cup of coffee. I know that sounds like a weird joke but that's pretty much the only thing that it couldn't do for me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Heather M.
Industry: Graphic Design
Company size: Self Employed

Easy no nonsense accounting platform

Used Daily for 6-12 months
Reviewed on 8/10/2020
Review Source: Capterra

I had been using a widely regarded accounting competitor whose system was way more than I needed. FreshBooks allowed me to consolidate several platforms into one - saving me money and time.

Pros

FreshBooks allows me to create estimates & send proposals, track my time, invoice clients and reconcile my expenses for financial reporting all in one easy to use place. I was using 3 different platforms before to do all of this.

Cons

It would be nice to have slightly more robust accounting functionality but for the most part it does everything I need it to do. I’d like to be able to track time by quantity rather than just duration.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Accounting
Company size: 5,001-10,000 Employees

FreshBooks - a software program that really puts the freshness its doing invoicing

Used Daily for 6-12 months
Reviewed on 21/11/2020
Review Source: Capterra

I do the invoicing for my husband on this and quite frankly its so easy to use that he can now do it himself. I honestly like the user-friendliness and the fact that you can add online payment methods and send off the invoice straight to client.

Pros

Ease of use and integration from pc to mobile. The fact that i could copy repetitive invoices and projects saved me a lot of time as well. Availability by the touch of a button

Cons

trial ended too soon... but was worth it! because I purchased the full version.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Charles C.
Industry: Construction
Company size: 2-10 Employees

The Worst online Invoicing System on the planet

Used Daily for 2+ years
Reviewed on 17/12/2019
Review Source: Capterra

Freshbooks is the worst company I have every dealt with. I had a legitimate complaint about the software duplicating, triplicating and some times four versions of the same transaction. They ignored my complaint for over a year and when I finally reached a VP to discuss, then cancelled my account in under 48 hours losing years of business information, including invoices, contacts etc. Freshbooks goal is to get your money and then destroy you business. To add insult to injury, 18 months after Freshbooks canceled and deleted my account, they charged my credit card for another year subscription.

Basically Freshbooks wants your money, prepared to sell you a horrible solution, will kick you off if you complaint too loudly and then charge you for another year with zero accountability.

Freshbooks should be facing fraud charges and or a Class Action lawsuit. I expect either very shortly in the future.

Pros

The software was easy to use and did allow me to set up a single customer with multiple email address (you can not do this on Quickbooks)

Cons

The software was horrible. It would duplicate, triplicate and sometimes four times recreate the same bank account or credit card entry. this made life for my book keeper a nightmare. You then complain about this oversight and Freshbooks would ignore your complaint, indicate it was a once only issue (which it never was) and eventually will kick you off their platform with less than 48 hours notice losing years worth of business information, including invoices, contacts etc. Freshbooks will go down in the Hall of Fame of worst business software platform ever.
My advise to all is avoid this platform at all cost and use another online solution. Freshbooks will screw you over the first chance they get.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Tường V.
Industry: Banking
Company size: 51-200 Employees

This software is extremely easy to use.Beautiful user interface, easy to operate and very profession

Used Daily for 2+ years
Reviewed on 30/10/2020
Review Source: Capterra

We work very well with the team thanks to work sharing, document sharing is quick and easy.

Pros

Completely convenient and easy. I find that overall this is a great program I use to start designing for businesses automatically. Can be combined with other apps I am using. No more spending weeks billing and sending to customers. Freshbooks will create an invoice and send it out in seconds send suggestions, track my time, invoice clients and adjust my costs for financial reporting, all in one easy-to-use. Track and control account simply, no longer spend too much effort because of many types of account simply each day. Smart reporting system combined with easy and effective teamwork place.

Cons

FreshBooks is designed with auto-leveling and data checking to ensure all numbers are accurate and logical. But since our trades are so accurate, I don't have any negative points

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.4/10
Based on 3,446 user ratings
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FreshBooks Pricing

FreshBooks Pricing

Starting from
US$4.50/month
Free Trial
Subscription
Value for money

Lite: $4.50/month (first 3 months), 5 clients

Plus: $7.50/month (first 3 months), 50 clients

Premium: $15/month (first 3 months), 500 clients

Get started with a 30 day unlimited free trial (no credit card required).

Lite: $4.50/month (first 3 months), 5 clients

Plus: $7.50/month (first 3 months), 50 clients

Premium: $15/month (first 3 months), 500 clients

Get started with a 30 day unlimited free trial (no credit card required).

Value for Money
4.3/5
Based on 3,446 user ratings
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FreshBooks Features

FreshBooks Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.3/5
Based on 3,446 user ratings
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Categories

Additional information for FreshBooks

Additional information for FreshBooks

Key features of FreshBooks

  • API
  • Accounting reports & taxes
  • Apply discounts to invoices
  • Attach receipts (PDF or Image)
  • Automated billing
  • Automated expense input
  • Automatic expense import
  • Automatic notifications
  • Automatic tax calculations
  • Billable hours
  • Billable hours tracking
  • Billing & invoicing
  • Brainstorming
  • Client relationship feed
  • Collaboration tools
  • Collaborative workspace
  • Contact management
  • Credit card processing
  • Currency conversion
  • Customizable billing
  • Customizable due dates
  • Customizable templates
  • Customized invoices
  • Data import
  • Deadline tracking
  • Document templates
  • Due date tracking
  • Duplicate Invoices
  • Electronic payments
  • Email integration
  • Email invitations & reminders
  • Expense tracking
  • File sharing
  • Google apps add-ons
  • Invoice processing
  • Invoices
  • Late payment reminders
  • Mobile apps
  • Multi-currency
  • Multi-language
  • Online invoicing
  • POS
  • Personalized thank you emails
  • Profit & Loss
  • Profit / loss statement
  • Project management
  • Project planning
  • Receipt attachments
  • Recurring billing
  • Reminders & late fees
  • Reporting & statistics
  • Request deposits
  • Time & attendance tracking
  • Time clock integration
  • Time tracking
  • Time tracking by client
  • Time tracking by project
  • Timer
  • Timesheet management
  • Touch ID
  • Tracking features

Benefits

- Wow your clients with professional looking invoices that take only seconds to create.

- Stop worrying about having to remember every last detail yourself. Snap a picture of a receipt, log it, and let FreshBooks keep things organized for you in the cloud.

- Never forget to bill for another hour. Automatically pull your tracked time onto your invoice so you’re always invoicing for exactly what you’re worth.

- Invite Employees or Contractors to collaborate, manage and easily share information, files and updates so no one gets left behind.

- Customize your estimates in seconds with FreshBooks. From adding a logo to changing the color, you’ll showcase your brand and impress clients.

- Late payment slowing you down? Avoid having that talk. Automatically nudge your clients with late payment reminders and add late payment fees, to make sure you get paid what you’re owed.

- Wondering if you’re turning a profit or need to switch gears? In FreshBooks, your dashboard shows you, at-a-glance, where you stand so you know where to focus and can run your business like the boss you are.

- Talk to a real live human anytime you have a question, 8am-8pm ET, Mon-Fri.

FreshBooks FAQs

FreshBooks FAQs

Below are some frequently asked questions for FreshBooks.

Q. What type of pricing plans does FreshBooks offer?

FreshBooks offers the following pricing plans:

Starting from: US$4.50/month

Pricing model: Subscription

Free Trial: Available

Lite: $4.50/month (first 3 months), 5 clients Plus: $7.50/month (first 3 months), 50 clients Premium: $15/month (first 3 months), 500 clients Get started with a 30 day unlimited free trial (no credit card required).

Q. What are the main features of FreshBooks?

FreshBooks offers the following features:

  • API
  • Accounting reports & taxes
  • Apply discounts to invoices
  • Attach receipts (PDF or Image)
  • Automated billing
  • Automated expense input
  • Automatic expense import
  • Automatic notifications
  • Automatic tax calculations
  • Billable hours
  • Billable hours tracking
  • Billing & invoicing
  • Brainstorming
  • Client relationship feed
  • Collaboration tools
  • Collaborative workspace
  • Contact management
  • Credit card processing
  • Currency conversion
  • Customizable billing
  • Customizable due dates
  • Customizable templates
  • Customized invoices
  • Data import
  • Deadline tracking
  • Document templates
  • Due date tracking
  • Duplicate Invoices
  • Electronic payments
  • Email integration
  • Email invitations & reminders
  • Expense tracking
  • File sharing
  • Google apps add-ons
  • Invoice processing
  • Invoices
  • Late payment reminders
  • Mobile apps
  • Multi-currency
  • Multi-language
  • Online invoicing
  • POS
  • Personalized thank you emails
  • Profit & Loss
  • Profit / loss statement
  • Project management
  • Project planning
  • Receipt attachments
  • Recurring billing
  • Reminders & late fees
  • Reporting & statistics
  • Request deposits
  • Time & attendance tracking
  • Time clock integration
  • Time tracking
  • Time tracking by client
  • Time tracking by project
  • Timer
  • Timesheet management
  • Touch ID
  • Tracking features

Q. Who are the typical users of FreshBooks?

FreshBooks has the following typical customers:

Small Business, Freelancers, Mid Size Business

Q. What languages does FreshBooks support?

FreshBooks supports the following languages:

English

Q. Does FreshBooks support mobile devices?

FreshBooks supports the following devices:

Android, iPhone, iPad

Q. What other apps does FreshBooks integrate with?

FreshBooks integrates with the following applications:

Brightpod, Capsule, Comindwork, DirectIQ, Kayako, Payment Evolution, Podio, Receipt Bank, TriNet Expense, Zendesk

Q. What level of support does FreshBooks offer?

FreshBooks offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum