About DocuWare

DocuWare is a document management system for transferring paper-based and digital assets into collective quantifiable resources. Emails, invoices, contracts and other business documents can be brought together and unified into a cohesive information resource, eliminating the overheads associated with paper filing. Reduce financial and logistical costs in physical storage plus the staffing required administering documentation archival and retrieval, while improving compliance. DocuWare promises such advantages while centralising critical documents to protect them from loss, corruption or insecure unauthorised access.

As a platform service, DocuWare also provides start-to-finish guidance via a document management roadmap rich in training and support. This includes integration into existing application environments including ERP, CRM and email platforms – minimizing operations disruption. Intelligent Indexing technology also aids employees by automatically indexing and storing documents, learning the best filing methods for company processes while ensuring assets are rapidly retrievable. The web-based DocuWare Cloud delivers these features online without any local installation, enabling 24/7 secure access across four flexible plans.


Key benefits of DocuWare

  • DocuWare document management digitises important business papers alongside the secure automatic archive of existing digital assets, deployable online or on-premise.
  • DocuWare Cloud is available in scalable packages offering storage from 20-1,000+ GB, unlimited users with full feature sets and Intelligent Indexing included.
  • A Document Management Roadmap provides training and support options for understanding how best to deploy DocuWare within established business workflows.
  • The platform can be seamlessly integrated alongside pre-existing email, CRM and ERP applications.
  • Hosted in the EU, DocuWare Cloud complies with strict data protection: ISO27001 certification, GDPR, CCPA and SOC 2 compliant, documents stored within DocuWare are fully encrypted.

  • Images

    DocuWare Software - 1
    DocuWare Software - 2
    DocuWare Software - 3
    DocuWare Software - 4
    DocuWare Software - 5
    DocuWare Software - 6
    DocuWare Software - 7
    View 10 more
    DocuWare video
    DocuWare video
    DocuWare video
    DocuWare Software - 1
    DocuWare Software - 2
    DocuWare Software - 3
    DocuWare Software - 4
    DocuWare Software - 5
    DocuWare Software - 6
    DocuWare Software - 7

    Not sure about DocuWare? Compare with a popular alternative

    DocuWare

    4.6 (88)
    VS.
    Highly reviewed

    Starting Price

    £129.00
    month
    US$6.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    61
    17

    Integrations

    40
    9

    Ease of Use

    4.4 (88)
    4.7 (28,125)

    Value for Money

    4.4 (88)
    4.8 (28,125)

    Customer Service

    4.6 (88)
    4.3 (28,125)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Google Docs

    4.7
    #1 Alternative to DocuWare
    Google Docs is an online word processor that lets you create and format text documents and collaborate with other...

    M-Files

    4.2
    #2 Alternative to DocuWare
    M-Files is a knowledge work automation platform that integrates with Windows Explorer and all Windows applications both...

    AODocs Document Management

    3.9
    #3 Alternative to DocuWare
    AODocs is a business process and document management platform that allows businesses to integrate the platform with...

    NordVPN

    4.6
    #4 Alternative to DocuWare
    NordVPN is a VPN cloud security service which encrypts all internet traffic to ensure confidential business data is...

    Reviews

    Overall rating

    4.6 /5
    (88)
    Value for Money
    4.4/5
    Features
    4.5/5
    Ease of Use
    4.4/5
    Customer Support
    4.6/5

    Already have DocuWare?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 88
    Amber
    Overall rating
    • Industry: Financial Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Everyday User

    Reviewed on 8/8/2019

    Docuware has made it so much easier to store all of our client documents without having to keep the...

    Docuware has made it so much easier to store all of our client documents without having to keep the paper copies in the office. I use it daily as my checklist to make sure that all checks/transfer/account changes are getting taken care of in a timely manner from our custodian.

    Pros

    I like that I can keep track of pending checks/transfer easily and make sure they occur on a timely manner. It is very easy to pull up clients records and see everything we have on them.

    Cons

    I feel like we are on a very outdated version and have never been notified of upgrades. I'd like to be able to make my own "stamps" to mark documents how they should be marked.

    Response from DocuWare

    Hello Amber, Thank you for your review. You can get notifications of any version release by subscribing to our Blog and UserInfo right from our website. We release a new version about every 6 months, usually one in the Spring and then again in the Fall. Stamps are created in the DocuWare Thick Client, you should have access to create stamps as needed.

    Charles
    Overall rating
    • Industry: Food & Beverages
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Is there a better platform? You decide!

    Reviewed on 22/4/2021

    It has been good to us for many many years. I have no had any user complain about features or...

    It has been good to us for many many years. I have no had any user complain about features or missing files. Searching has been good as long as the correct data is inputed upon file uploads. Creating new "document trays" is simple and made easier with creating new users now.

    Pros

    DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.

    Cons

    There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.

    Response from DocuWare

    Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from
    DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at [email protected] with more details so that we can assist you.

    Angela
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1,001–5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 1.0 /10

    Reviewed on 31/7/2018

    Response from DocuWare

    Thank you so much for taking the time to write the review. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at [email protected]. We would appreciate the opportunity to work with you to improve your experience with our solution.

    Peter
    Overall rating
    • Industry: Wholesale
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    An excellent solution provider for my documents.

    Reviewed on 15/11/2022

    I was able to get the effect I wanted in the management of my documents.

    I was able to get the effect I wanted in the management of my documents.

    Pros

    Affordable. Fast interface. It simplifies searching for documents and greatly reduces the time it takes to find a document.

    Cons

    There is nothing I don't like about the product, it provided the control of my documents as I wanted.

    Response from DocuWare

    Thank you for taking the time to review DocuWare. We appreciate your positive feedback about how our cloud-based solution has enabled your organisation to automate manual tasks, increase productivity and improve collaboration across departments. If we can ever be of assistance, please reach out to us at [email protected].

    RAY
    Overall rating
    • Industry: Education Management
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Investing in DocuWare was a good decision. It provides affordable value to our organization.

    Reviewed on 19/6/2017

    Efficiency, cross-department training and use, ability to archive documents we're required to...

    Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents.

    Pros

    One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation `ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information.
    We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use.

    Cons

    We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.

    Showing 5 reviews of 88 Read all reviews

    DocuWare FAQs

    Below are some frequently asked questions for DocuWare.

    DocuWare offers the following pricing plans:

    • Starting from: £129.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Contact DocuWare for full details of flexible storage and user package options across the following plans: Trial: 250 MB storage, unlimited users Base: 20 GB storage, 4 users Professional: 50 GB storage, 15 users Enterprise: 100 GB, 40 users Enterprise Large: 250 GB, 100 users

    DocuWare has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    DocuWare supports the following languages:

    Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

    DocuWare supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    DocuWare integrates with the following applications:

    ABBYY FineReader PDF, ABBYY FlexiCapture, Autostore, Chorus, Dynamics ATS (Applicant Tracking System for Microsoft Dynamics 365), Kofax Kapow, Microsoft 365, Microsoft Azure, Microsoft Dynamics AX, Microsoft Dynamics CRM - dupe, Microsoft Dynamics GP, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint, NetSuite, NetSuite CRM, NetSuite Financials, NetSuite OpenAir, NetSuite SRP, Oracle Database, Oracle E-Business Suite, Oracle JDeveloper, Pegasus, PlanetPress Connect, QuickBooks Online Advanced, SAP BusinessObjects Business Intelligence, SAP HANA Cloud, SAP StreamWork, SIMS, SYSPRO, Sage 200, Sage 200 Evolution, Sage 50cloud Accounting, Sage 50cloud Payroll, Sage X3, Tungsten Capture, Tungsten Insight, Tungsten SignDoc, Tungsten TotalAgility, Xero

    DocuWare offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for DocuWare.