
About OnBase
OnBase is a flexible ECM solution that combines integrated document management, records management and business process management. OnBase is a scalable technology platform, tailored to department and can adapt to suit the needs of any evolving organization.
OnBase specializes in transactional content management and has integrations in the Enterprise, Healthcare, Higher Education, Government, Insurance and Financial Services sectors. The software can be on-premise or cloud hosted.
Manage Accounts Payable, Account receivable, procurement and purchasing as well as HR tasks.
OnBase can optimize the way that data flows through your organization by automating predictable decisions.
Key benefits of OnBase
Business size
Deployment
- Cloud-based
- On-premise
Markets
Australia, Brazil, Canada, United Kingdom, Mexico, United States and 1 others
Supported Languages
English
Images



Features
Total features of OnBase: 49
Alternatives
M-Files

Caspio

DocuPhase

Intellect

Reviews
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- Industry: Design
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnBase
Reviewed on 20/3/2019
My overall experience with OnBase has been excellent. I don't know what I would do without it as...
My overall experience with OnBase has been excellent. I don't know what I would do without it as far as keeping me organized. I recommend this software to anyone that has countless PDFs they need to keep a record of and have the option of retrieving at any given moment.
Pros
OnBase is excellent for keeping copies of all my client's purchase orders in one place. The layout is user friendly and very simple to use. I mainly use it to keep track of countless numbers of PDFs I have on file. Once imported in to OnBase, I am able to retrieve those files with a simple search. It's been a lifesaver for keeping me organized.
Cons
The only issue I have with OnBase is a minor annoyance. When I am importing documents, I am not able to drag and drop multiple files at a time. If I have 10 files to import, then I have to do 10 separate imports for each. Other than that, I do not have any complaints.
- Industry: Higher Education
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Using OnBase in Higher Education
Reviewed on 1/10/2018
Within the Registrar's Office, we utilize OnBase and it's ability to use OCR functionality to...
Within the Registrar's Office, we utilize OnBase and it's ability to use OCR functionality to capture information from students' transcripts for input into our student information system. This alone eliminates dozens of hours of manual labor each week. On top of that, it is a reliable, quick, enterprise imaging solution.
Pros
OnBase provides a feature-rich imaging solution that is beloved on our campus. In addition to being a solid imaging solution, OnBase features a powerful workflow engine that allows for easy automation of processes.
Cons
Depending upon how it is being used, the number of options can be somewhat intimidating. However, once a user is briefed on how to utilize the system and its tools, this is no longer an issue.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
OnBase has gone downhill
Reviewed on 25/7/2018
Pros
all in one document and workflow management software, but the pros end there.
OnBase 13 was great, OnBase 17 not so much
Cons
we upgraded from OnBase 13 to OnBase 17 and let me tell you it is a disaster. OnBase 17 is slower substantially in every category. We are using a click once install, now it has to check the server every time you open, word, or excel, outlook or even OnBase itself for a new version, which sounds great, but this can take 30-45 seconds EVERYTIME you want to open a document. Switching from inbox to related items is very slow, 6-10 seconds, which doesn't seem like a lot, but over the course of a day where you do this 70 times, well you do the math for wasted productivity. And then there is the Random errors that constantly come up on a users system that has worked just fine for months, but there is no solution to that either. Hyland support is virtually non existent, their only solutions are run this software utility that they have. Nothing is ever resolved, they just keep "kicking the can down the road", or tell us to update to version 18. sorry after this disaster our next upgrade will be to something else. Our business users are screaming to go back to version 13.
- Industry: Financial Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Perfect for document management
Reviewed on 2/6/2022
Pros
I love how this allows you to seamlessly upload documents to this software and easily categorize where to store for easy navigation and search at a later time.
Cons
No complaints for the purpose I use it for.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
All encompassing clinical file management
Reviewed on 13/10/2021
Overall on base has been a very valuable part of the day-to-day operations. The many features of on...
Overall on base has been a very valuable part of the day-to-day operations. The many features of on base allow us to use it for virtually every aspect of patient care.
Pros
On base has several different facets, Each of these facets controls a different aspect of patient workload. On base can be used to fax documents, store clinical documents, and store all the different parts of a patient’s medical record.
Cons
Sometimes the number of features on base has is a little overwhelming. I also find in my experience that many times after an update has been pushed through on base, certain aspects do not work correctly. This is typically solved by calling the helpdesk.
OnBase FAQs
Below are some frequently asked questions for OnBase.Q. What type of pricing plans does OnBase offer?
OnBase offers the following pricing plans:
- Starting from: US$25,000.00
- Free Trial: Not Available
Please contact OnBase for pricing information
Q. Who are the typical users of OnBase?
OnBase has the following typical customers:
11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does OnBase support?
OnBase supports the following languages:
English
Q. Does OnBase support mobile devices?
OnBase supports the following devices:
Q. What other apps does OnBase integrate with?
OnBase integrates with the following applications:
DocuSign
Q. What level of support does OnBase offer?
OnBase offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for OnBase.
- Accounts Payable Software
- Document Management Software
- Higher Education Software
- Content Management Systems
- Workflow Management Software
- Patient Case Management Software
- Financial Services Software
- Enterprise Content Management Software
- Credentialing Software
- Mobile Content Management Solutions
- Document Version Control Software
- P&C Insurance Software
- OCR Software
- Low Code Development Platform Software