TeamSupport

4.5 (845)
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The complete B2B solution for great customer support

About TeamSupport

At the root of great customer experiences are smooth and effective customer support interactions. With Support by TeamSupport, you can rest assured that your customer service teams are meeting all of your customers' needs.

Through customer management tools, powerful automations, omnichannel support, and a vast number of integrations, Support gives you 360-degree views of your customers.

By providing you with the context needed to understand your customers, tickets are solved faster, agents are more effective, customer relationships grow, and your customer experience is enhanced.


Key benefits of TeamSupport

- Powerful customer management tools, including account trending, satisfaction scoring, and visible opportunities for growth and expansion, that provide context of the customer
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)


Images

TeamSupport Software - The customer record lets you better understand your customers, with related contacts, tickets, SLAs, even products & inventory!
TeamSupport Software - TeamSupport's Customer Distress Index (CDI) helps you get more proactive by identifying potential at-risk customers before it's too late
TeamSupport Software - Customer Alerts are great for quickly sharing information with your team
TeamSupport Software - TeamSupport's robust customer database lets you manage at the company level for better visibility of your customers
TeamSupport Software - Complete contact database so you can keep track of every contact at every company
TeamSupport Software - The contact record also shows related tickets, notes, files, and even agent ratings
TeamSupport Software - The Ticket Page
TeamSupport Software - The Ticket Grid is where you can see all your tickets: open, closed, etc. and you can customize Ticket Views to see exactly what you need
TeamSupport Software - Built-in Screen and Video Recording make it so much easier to communicate with customers and solve issues faster
TeamSupport Software - Ticket Collision Prevention notifies users when another user is working on the same ticket.
TeamSupport Software - Complete Ticket Automation to increase efficiency and free your agents to work on customer issues
TeamSupport Software - Task Management helps you manage projects and assign tasks to resolve issues
TeamSupport Software - TeamSupport is collaborative customer support software, so you can assign tickets to groups for faster ticket resolution
TeamSupport Software - The Water Cooler is a central place to communicate with your coworkers. Share updates, ask for help, or chat one-on-one
TeamSupport Software - Best-in-Class Service Level Agreements (SLAs) mean you can stay on top of customer commitments so nothing falls through the cracks
TeamSupport Software - Fully customizable user dashboards. TeamSupport offers 100s of out-of the box reports, or you can build your own!
TeamSupport Software - Agent Ratings make sure you and your agents know how they're doing, and keep an eye on customer satisfaction
TeamSupport Software - TeamSupport's responsive Customer Hub is great for Self-Service support. Customers can access current and past tickets, submit new tickets, or search the knowledge base
TeamSupport Software - TeamSupport includes native Live Chat functionality for your customers
TeamSupport Software - TeamSupport's Knowledge Base can be used both internally and externally. You can also customize it based on which products or versions your customers are using.
TeamSupport Software - Full product database helps you keep track of products and versions. You can also assign them to users, customers, or tickets
TeamSupport Software - Keep track of Inventory
TeamSupport Software - Asset Management lets you see what inventory you have on-hand
TeamSupport Software - TeamSupport offers User Rights Management so you can control who has access to what information based on title, group, or even at an account or customer level
TeamSupport Software - Customer Insights
TeamSupport Software - Best In Class SLA Management
TeamSupport Software - Ticket Deflection
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TeamSupport video
TeamSupport Software - The customer record lets you better understand your customers, with related contacts, tickets, SLAs, even products & inventory!
TeamSupport Software - TeamSupport's Customer Distress Index (CDI) helps you get more proactive by identifying potential at-risk customers before it's too late
TeamSupport Software - Customer Alerts are great for quickly sharing information with your team
TeamSupport Software - TeamSupport's robust customer database lets you manage at the company level for better visibility of your customers
TeamSupport Software - Complete contact database so you can keep track of every contact at every company
TeamSupport Software - The contact record also shows related tickets, notes, files, and even agent ratings
TeamSupport Software - The Ticket Page
TeamSupport Software - The Ticket Grid is where you can see all your tickets: open, closed, etc. and you can customize Ticket Views to see exactly what you need
TeamSupport Software - Built-in Screen and Video Recording make it so much easier to communicate with customers and solve issues faster
TeamSupport Software - Ticket Collision Prevention notifies users when another user is working on the same ticket.
TeamSupport Software - Complete Ticket Automation to increase efficiency and free your agents to work on customer issues
TeamSupport Software - Task Management helps you manage projects and assign tasks to resolve issues
TeamSupport Software - TeamSupport is collaborative customer support software, so you can assign tickets to groups for faster ticket resolution
TeamSupport Software - The Water Cooler is a central place to communicate with your coworkers. Share updates, ask for help, or chat one-on-one
TeamSupport Software - Best-in-Class Service Level Agreements (SLAs) mean you can stay on top of customer commitments so nothing falls through the cracks
TeamSupport Software - Fully customizable user dashboards. TeamSupport offers 100s of out-of the box reports, or you can build your own!
TeamSupport Software - Agent Ratings make sure you and your agents know how they're doing, and keep an eye on customer satisfaction
TeamSupport Software - TeamSupport's responsive Customer Hub is great for Self-Service support. Customers can access current and past tickets, submit new tickets, or search the knowledge base
TeamSupport Software - TeamSupport includes native Live Chat functionality for your customers
TeamSupport Software - TeamSupport's Knowledge Base can be used both internally and externally. You can also customize it based on which products or versions your customers are using.
TeamSupport Software - Full product database helps you keep track of products and versions. You can also assign them to users, customers, or tickets
TeamSupport Software - Keep track of Inventory
TeamSupport Software - Asset Management lets you see what inventory you have on-hand
TeamSupport Software - TeamSupport offers User Rights Management so you can control who has access to what information based on title, group, or even at an account or customer level
TeamSupport Software - Customer Insights
TeamSupport Software - Best In Class SLA Management
TeamSupport Software - Ticket Deflection

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Features

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Integrations

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Ease of Use

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Value for Money

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Reviews

Overall rating

4.5 /5
(845)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.5/5

Already have TeamSupport?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 845
Ifeoma
Ifeoma
Overall rating
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Team support makes us a more efficient with customer support.

Reviewed on 10/7/2018

Pros

Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once.
Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis.
Overall, Teamsupport has saved us time ,and made our customers happier.

Cons

It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from.

Aldo
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review for teamsupport

Reviewed on 23/11/2021

Pros

easy to use and has a lot of tools for all areas

Cons

probably user interface the interface can be confused for the end-users

Alternatives Considered

Odoo

Reasons for Switching to TeamSupport

the company used this software for some time and the implementation takes a lot of time
Andrew
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Do Not Use - After merger, support decreased and prices increased

Reviewed on 10/11/2023

We were a very happy SnapEngage client. As they tried to connect SnapEngage to TeamSupport, our...

We were a very happy SnapEngage client. As they tried to connect SnapEngage to TeamSupport, our support ironically declined. They do not pick up the phone and take days to respond back via email. In fact, many of the phone extensions on their emails do not work.

Pros

The live chat function worked fine and has good intuitive tools

Cons

They do not communicate timely and their business practices are awful. They raised our rates without notice and then did not allow us to get out of our contract.

dishant
dishant
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Customer Support- worth to check

Reviewed on 22/12/2018

I really loved my experience with the TeamSupport. It is helping me in understanding the needs of...

I really loved my experience with the TeamSupport. It is helping me in understanding the needs of my customers better.

Our ability to reply to our customer's queries had been improved and now we can reply back to them in less time.

We found it very easy to use and if we find any problem regarding it's usage, it's amazing Support is available for us.

I would definitely recommend this to new customers.

Pros

I found it very easy to use and customize. While we were using the TeamSupport, we just got an issue regarding the customization, then we contacted the Support of TeamSupport and got the reply within 1 hour. Their Support which runs 24/7 is just amazing. They provide the ability to create custom field which is really helpful for people dealing with a lot of date regarding sales and purchase etc.

Cons

Although, it's very difficult to tell what I liked least about the TeamSupport. But still, I will suggest some improvements like the ability to open in new tabs, more compatibility with moderate specs PCs, email integration and more details regarding the creation of the tickets like place of the creation of the tickets.

Jeff
Jeff
Overall rating
  • Industry: Information Technology & Services
  • Review Source

Overall rating

Excellent web-based ticketing & task management software. Amazing live support.

Reviewed on 24/3/2015

TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help...

TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow. We tried several different management platforms and found that TeamSupport was simply the easiest both to get started with, and to customize to our particular needs.

Other solutions that we looked at either 1) were easy to get started with but didn't offer much in terms of customization or 2) required that you spend days and days organizing & customizing the mass amount of features that had to be set up. TeamSupport was the perfect medium between the two!

Pros

We were able to import all of our clients into TeamSupport quite easily so that we could then start assigning tickets to existing clients right away. This allows us to go into individual clients and pull down entire ticket histories for that client. This is extremely helpful when you have multiple technicians that often have to provide service for different clients.

Also, I must commend TeamSupport on their technical support. They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload.

Cons

Although the mobile version of the TeamSupport web app does seem to load well, there are limitations to it. For example, on my Android, I can pull the page up, login, and see all of our tickets, but for some reason I can't open up a ticket to see further details. it would be nice to see an actual mobile app integration. I'm sure it's only a matter of time before the developers release this.

Showing 5 reviews of 845 Read all reviews

TeamSupport FAQs

Below are some frequently asked questions for TeamSupport.

TeamSupport offers the following pricing plans:

  • Starting from: US$49.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

TeamSupport has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

TeamSupport supports the following languages:

English

TeamSupport supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TeamSupport integrates with the following applications:

Azure DevOps Server, Beanstalk, Customer Thermometer, Dropbox Business, Drupal, FreeWebsite.com, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Maps, Highrise, HubSpot CRM, HubSpot Marketing Hub, Jira, Joomla, JumpBox for Trac/Subversion, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Visual Studio, Nicereply, Oracle CRM On Demand, Oracle Service, RingCentral Engage Digital, RingCentral Engage Voice, RingCentral Meetings, RingCentral Video, RingEX, Salesforce Sales Cloud, ServiceNow, Slack, Squarespace, SurveyMonkey, Twitter/X, Web.com, Weebly, WordPress, Zapier, Zoho Analytics, Zoho CRM

TeamSupport offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for TeamSupport.