About Keap

Keap, formerly Infusionsoft, helps small businesses grow with three highly customizable plans. Keap Grow This plan for startups and growing small businesses lets you organize everything in one tool, automatically follow up, and deliver the service that wins more business. Keap Pro This step-up plan provides all-in-one CRM, sales and marketing automation software designed for service-based businesses. Keap Pro offers repeatable sales process and marketing campaigns that will keep your business moving forward. Infusionsoft by Keap. Our top-tier offering helps established service-based businesses who need a CRM with advanced sales and marketing automation, and fully customizable campaigns that easily integrate with existing apps. At Keap, we also have a true passion for small business success. We've been in your shoes. Keap started as a small business, and more than 50% of our employees have owned or worked at a small business. Our love for small businesses is at the core of our culture.

Key benefits of Keap

CRM: simplify sales activities, qualify and distribute leads, automate sales tasks, view sales and conversion reports, manage opportunities and pipelines, capture leads with web forms, segment customers, manage calendar and tasks, import and manage data, and more.

MARKETING: build relationships with campaigns, follow-up with autoresponders, share content socially, measure results, capture leads with web forms, track results with reports, get personal with behavioral triggers, market offline, and more.

E-COMMERCE: create a storefront and shopping cart, create electronic order forms, sell with discounts, upsells and trials, offer payment plans, trigger post-purchase follow-up, invoice and collect electronically, manage product inventory and fulfillment, grow through affiliate programs, and more.

PAYMENT: fully integrated with Infusionsoft, fast setup and easy to use, transparent pricing, setup to support all handled through Infusionsoft, not another vendor.

AUTOMATION: build smart campaigns, qualify and distribute leads, automate workflow, create smart promo offers, invoice and collect automatically, track and deliver products, create personalized communications, and more.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia

Supported Languages

Arabic, Dutch, English, French, German and 6 others, Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish

Images

Infusionsoft E-Commerce tools
Lead management in Infusionsoft for visual lead scoring
Custom branded email marketing campaign with Infusionsoft
Infusionsoft dashboard
Organize daily tasks using Infusionsoft CRM
Contact records in Infusionsoft's CRM
Mobile responsive email builder
Responsive email templates to choose from
Engagement tracking & follow-up message customization
Calendar and task management
View 11 more
Keap video
Keap video
Keap screenshot: Infusionsoft E-Commerce tools Keap screenshot: Lead management in Infusionsoft for visual lead scoring Keap screenshot: Custom branded email marketing campaign with Infusionsoft Keap screenshot: Infusionsoft dashboard Keap screenshot: Organize daily tasks using Infusionsoft CRM Keap screenshot: Contact records in Infusionsoft's CRM Keap screenshot: Mobile responsive email builder Keap screenshot: Responsive email templates to choose from Keap screenshot: Engagement tracking & follow-up message customization Keap screenshot: Calendar and task management

Features

Total features of Keap: 85

  • ACH Payment Processing
  • API
  • Activity Tracking
  • Administrative Reporting
  • Appointment Management
  • Auto-Responders
  • Automated Sales
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Collections Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Custom Landing Pages
  • Customer Activity Reporting
  • Customer History
  • Customer Segmentation
  • Customisable Templates
  • Data Import/Export
  • Data Storage Management
  • Data Synchronisation
  • Demographic Data Collection
  • Discount Management
  • Drag & Drop Interface
  • Duplicate Detection
  • Electronic Payments
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Follow-up Scheduling
  • Inventory Management
  • Invoice Management
  • Landing Page Templates
  • Lead Capture
  • Lead Management
  • Lead Scoring
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Reports
  • Pipeline Management
  • Pipeline Reports
  • Prioritising
  • Projections
  • Promotions Management
  • QuickBooks Integration
  • Quote Management
  • Real Time Reporting
  • Recurring Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Sales Analytics
  • Sales Forecasting
  • Sales Integration
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Shopping Cart
  • Tagging
  • Task Management
  • Task Scheduling
  • Third Party Integration
  • Transaction History
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Forms
  • Widgets
  • Workflow Management

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Pipedrive

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Reviews

Overall rating

4.1 /5
(1,074)
Value for Money
3.8/5
Features
4.1/5
Ease of Use
3.5/5
Customer Support
4.1/5

Already have Keap?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 1,074
Mindy I.
Overall rating
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for an all-in-one service

Reviewed on 29/12/2020

I had some great help with getting everything set up and I find the email automation system quite...

I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.

Pros

I love that I can segment my clients into different groups to email them directly from Keap, and also do the same with prospective clients and past clients. Having everything in one place makes my life so much easier and streamlined and has encouraged me to do even more than I was before in regards to client communication.

Cons

I had some issues at first with the Keap phone number, but they did get it fixed, although it took quite a while. The one thing that I am missing right now with them is recurring invoicing because I would have to be the one to enter the client's credit card information in order to do that here, so I am still using another product for that.

Bob G.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I love Infusionsoft

Reviewed on 16/8/2019

I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is...

I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties.

Pros

Easy to use.
I can create Campaigns and email marketing
Does a great job of segmenting customers

Cons

Search options are limited
Onboarding costs are high

Response from Keap

Bob,
Thank you so much for the high marks and your valuable feedback! So glad to hear the power of the product is beneficial to you and your business!

All the best,
Paige, Social Media Specialist at Keap

Suzanne D.
Overall rating
  • Industry: Marketing & Advertising
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great for eCommerce... Unfortunately, our sites are not eCommerce

Reviewed on 24/5/2016

Pros

InfusionSoft was great at first and exciting to learn the platform and start building campaigns. The campaign builder is by far the best part as it is very easy to understand and super easy to visualize your campaign the way it maps out. The elements, processes, communications, etc. are all on a grid map with arrows connecting and directing contacts where to go based on criteria, tags, and triggers you define and set. Once your developers connect everything you need, it is fun to create campaigns.

Cons

Two problems: the CRM is subpar and some integration connections are not ideal. In terms of CRM, there are a lot of preloaded fields as you could expect. The problem is that if there are fields you do not need or use for your business, you're stuck looking at them no matter what. You can create and add up to 100 new custom fields and define the type of field they are, but you cannot remove or even hide existing fields or tabs. Also, we used ScheduleOnce to connect to schedule leads who interacted with our site by filling out a form. Sometimes ScheduleOnce would update their system and cause problems with InfusionSoft and vice versa. Support from IS was quick to address and fix this when it was on their end though.

Anthony H.
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect CRM for small businesses!

Reviewed on 25/10/2020

Pros

Keap improves organization, increases productivity and delivers to your customers every step of the way with easy client database software. Eliminate the spreadsheet with Keap's customer management system. I love that all your customer activities and communications are gathered in one place. I also like the ease of use. It's hard enough to deal with the complex marketing challenges business owners face, but simple enough that you can train your staff to use this software in a matter of days. A software that I am generally satisfied with.

Cons

I haven't had any negative experiences so far.

John A.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Infusionsoft not Keap

Reviewed on 7/7/2020

Excellent, I am approaching 7 years using this software and am still happy with it.

Excellent, I am approaching 7 years using this software and am still happy with it.

Pros

I use the Infusionsoft product as opposed to the Keap product. I like the flexibility and robustness of the campaign builder.

Cons

It can be challenging to train others on the intricacies of the campaigns.

Showing 5 reviews of 1,074 Read all reviews

Keap FAQs

Below are some frequently asked questions for Keap.

Keap offers the following pricing plans:

  • Starting from: US$79.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing starts at $79 for 500 contacts and unlimited emails.

Keap offers the following features:

  • API
  • Activity logging
  • Activity monitoring
  • Administrative reporting
  • Appointment management
  • Auto-responders
  • Automated sales
  • Billing & invoicing
  • Built-in metadata and keyword fields
  • CRM integration
  • Calendar management
  • Campaign analysis
  • Campaign management
  • Campaign planning
  • Campaign scheduling
  • Campaign segmentation
  • Click-through tracking
  • Collections management
  • Configurable workflow
  • Contact database
  • Contact history
  • Contact management
  • Conversion optimization tools
  • Conversion rate optimization
  • Conversion tracking
  • Custom landing pages
  • Customer activity reporting
  • Customer history
  • Customer segmentation
  • Customizable templates
  • Data import / export
  • Data storage management
  • Data synchronization
  • Demographic data
  • Discount management
  • Drag & drop interface
  • Duplicate record detection
  • Electronic payments
  • Email marketing
  • Email marketing, Automated Campaigns
  • Email notifications
  • Email templates
  • Email tracking
  • Event triggered actions
  • Event triggered email
  • Follow-up automation
  • Import management
  • Inventory management
  • Invoice management
  • Invoices
  • Landing page templates
  • Lead capture
  • Lead management
  • Lead scoring
  • Market segmentation
  • Marketing automation
  • Marketing reports
  • Monitoring
  • Multi-campaign
  • Multi-channel marketing
  • Multimedia marketing management
  • Order fulfillment
  • Order management
  • Order tracking
  • Payment processing
  • Performance reports
  • Pipeline management
  • Pipeline reports
  • Projections
  • Promotions
  • QuickBooks integration
  • Quotes
  • Real time reporting
  • Recurring billing
  • Referral program management
  • Referral tracking
  • Reporting & statistics
  • Sales activity prioritizing
  • Sales analytics
  • Sales forecasting
  • Sales integration
  • Sales orders
  • Sales reporting
  • Sales tracking
  • Shopping cart
  • Subscription services
  • Tagging
  • Task management
  • Task reminders
  • Task scheduling
  • Third party integrations
  • Transaction history
  • User activity monitoring
  • Visitor targeting
  • Visual analytics
  • Web forms
  • Website visitor tracking
  • Widgets
  • Workflow management

Keap has the following typical customers:

Small Business

Keap supports the following languages:

Arabic, Dutch, English, French, German, Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish

Keap supports the following devices:

Android, iPhone, iPad

Keap integrates with the following applications:

3CLogic, Bitium, Click2Mail, Direct Mail Manager, HappyFox, Help Scout, Instapage, LiveChat, Velocify, Zendesk

Keap offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for Keap.