
About Salesforce Sales Cloud
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.
Whether you’re starting your business or looking to grow, Sales Cloud can help you win more deals by building better customer relationships. Get up and running fast with single source of truth for all of you customer data. Enhance your sales productivity by automating manual tasks so you can focus on your customers. And when you’re ready to grow, you can connect your entire business to Salesforce with a single platform that helps you build better customer experiences.
- Free Trial
- Subscription
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Key benefits of Salesforce Sales Cloud
- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.
Devices
Business size
Markets
Supported Languages
- Free Trial
- Subscription
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Features
Total features of Salesforce Sales Cloud: 162
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Audience Targeting
- Auto-Dialer
- Batch Processing
- Bills of Material
- Budgeting/Forecasting
- Business Process Control
- Buyer Management
- Calendar/Reminder System
- Call Centre Management
- Call List Management
- Call Management
- Call Recording
- Campaign Management
- Campaign Planning
- Case Management
- Cataloguing/Categorisation
- Channel Management
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting / Notes
- Commission Management
- Competitive Analysis
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Conversion Rate Optimisation
- Conversion Tracking
- Correlation Analysis
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Fields
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Visualisation
- Document Management
- Document Storage
- Drag & Drop
- Dynamic Modeling
- ERP
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Analytics
- Estimating
- Event Tracking
- Exception Reporting
- FAQ
- Field Sales Management
- For AEC Industry
- For Sales Teams/Organizations
- Forecasting
- Goal Management
- Graphical Data Presentation
- Historical Reporting
- Inbox Management
- Incentive Management
- Interaction Tracking
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- List Management
- Live Chat
- MES
- Maintenance Management
- Marketing Automation
- Material Requirements Planning
- Medical History Records
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Modeling & Simulation
- Multi-Campaign
- Multi-Channel Marketing
- Multi-Currency
- Opportunity Management
- Order Management
- Partner Management
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Presentation Tools
- Preview Functionality
- Product Catalogue
- Production Scheduling
- Project Management
- Projections
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quality Management
- Quotes/Estimates
- Real Time Notifications
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Request Escalation
- Rewards Management
- Routing
- Safety Management
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Shipping Management
- Social Media Integration
- Source Tracking
- Statistical Analysis
- Survey/Poll Management
- Task Management
- Task Progress Tracking
- Territory Management
- Third Party Integrations
- Training Management
- Version Control
- Warranty Tracking
- Web-based Deployment
- Workflow Management
- XML / RSS
Alternatives
Zoho CRM

monday.com

amoCRM

Pipedrive

Reviews
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- Industry: Computer Hardware
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Salesforce CRM Review - Daily user
Reviewed on 6/11/2019
My overall experience using Salesforce has been good. I've used the application for 19 months and...
My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.
Pros
-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications.
-Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity.
-A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation.
-Great search feature that allows for search across the entire CRM database.
Cons
-Due to its high functionality and range of options it can be overbearing to use at times.
-Requires internet connection which means there is occasional latency and is not accessible at all times.
-Visually, it's not the most appealing tool that I've ever used.
-Steep learning curve for those that have not used it before, but then that goes for most CRM tools.
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Salesforce the sure CRM
Reviewed on 6/3/2021
Overall, I'd strongly recommend this app because it has a very good system for coordinating...
Overall, I'd strongly recommend this app because it has a very good system for coordinating corporate operation, it's very easy to use, the navigation could be improved, and the load time is fast.
Pros
Salesforce is an excellent tool that is very useful and budget-friendly, and it already has a lot of features to run regular tasks, arrange help tickets, and set reminders for important to-dos, whether they are urgent or not. It's also useful for integrating with other software for easier management, such as calendar apps. It includes sorting, categorizing, and marking filters, as well as a search tool.
Cons
The only thing I found was that getting to where you want to go in this CRM took a lot of clicks. To open a specific ticket, for example, you'd have to first open a demo page before being able to open the ticket with the actual material. Although the site mapping was improved internally to and the amount of time it took to navigate from one page to the next. So far, it is the only disadvantage.
- Industry: Media Production
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salesforce: Helps Improve Internal Communications/External Customer X
Reviewed on 21/9/2016
Pros
I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain.
I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.
Cons
Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

- Industry: Telecommunications
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The CRM worth buying
Reviewed on 11/2/2021
Overall, this app is something I'd definitely recommend as it has a very good system for...
Overall, this app is something I'd definitely recommend as it has a very good system for organizing corporate activity, ease of use is very good, navigation wise it can be improved, load time is fast, and above all I haven't experienced any downtime when I was using this CRM.
Pros
Salesforce is one awesome tool that is very useful and budget-wise that is already full of functionality to run daily tasks, organize tickets for support, reminders for important to do's whether needing immediate attention or non-urgent ones. It is also great with integrations for easier management such as with calendar apps. It has your sort functions, filters for categorizing, labeling, and disposition tagging for at a glance view.
The one thing I observed about this CRM is it doesn't lag although a lot of users are already accessing the same interface, which means it has a stable platform and servers that can accommodate the bandwidth of multiple users. I can safely say that it allocates a significant storage to avoid the nuisance of pages loading slowly. Not only that, so far there are no reported issues of their database being breached or any intrusions which is very harmful for businesses and their trade secrets. It is vital since client data is the backbone of a business. I'm glad that they have established these safeguards well to make their product reliable and trustworthy.
Cons
The only thing I noticed is it took a lot of clicks to get you to where you want to go in this CRM. For example, in opening a particular ticket, you'd have to open a preview page first before being able to open the ticket with the actual content itself. Although the site mapping was remedied internally to lessen the time of navigating from one page to another. So far that's the only downside I've encountered.
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
the Best CRM on the market
Reviewed on 4/2/2021
10/10. The most complete CRM out there. We are only scratching the surface of what we can use SF...
10/10. The most complete CRM out there. We are only scratching the surface of what we can use SF for.
Pros
There literally isn't anything That Salesforce can't do. We are even beginning to use their billing system. It is absolutely vital for sales engagement, pipeline management, forecasting, relationship management, etc.....
Cons
Sometimes it feels like you need a degree in SF to do certain things. It can be hard to figure things out.
Salesforce Sales Cloud FAQs
Below are some frequently asked questions for Salesforce Sales Cloud.Q. What type of pricing plans does Salesforce Sales Cloud offer?
Salesforce Sales Cloud offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $65 /user/month* (billed annually) Deeply customizable CRM for your business $125 /user/month* (billed annually) Unlimited CRM power and support $250 /user/month* (billed annually)
Q. What are the main features of Salesforce Sales Cloud?
We do not have any information about Salesforce Sales Cloud features
Q. Who are the typical users of Salesforce Sales Cloud?
Salesforce Sales Cloud has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Salesforce Sales Cloud support?
Salesforce Sales Cloud supports the following languages:
English, French, German, Italian, Russian, Spanish, Swedish
Q. Does Salesforce Sales Cloud support mobile devices?
Salesforce Sales Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salesforce Sales Cloud integrate with?
Salesforce Sales Cloud integrates with the following applications:
8x8 Virtual Office, BirdEye, Box, Bullhorn Jobscience, ClearSlide, Desk.com, Dropbox Business, Eventbrite, Evernote Business, Expensify, FinancialForce Accounting, Five9, GetFeedback, Gmail, GoToMeeting, Hoop.la, Mailchimp, QlikView, Quickbooks Online, SAP Litmos, Smartsheet, SurveyMonkey, Veeva CRM, Webinato, Yesware, Zapier
Q. What level of support does Salesforce Sales Cloud offer?
Salesforce Sales Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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