About Salesforce Sales Cloud
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.
Whether you’re starting your business or looking to grow, Sales Cloud can help you win more deals by building better customer relationships. Get up and running fast with single source of truth for all of you customer data. Enhance your sales productivity by automating manual tasks so you can focus on your customers. And when you’re ready to grow, you can connect your entire business to Salesforce with a single platform that helps you build better customer experiences.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Key benefits of Salesforce Sales Cloud
- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.
Devices
Business size
Markets
Austria, Australia, Canada, China, Germany, United Kingdom, Ireland, India, Mexico, Netherlands, United States and 6 others
Supported Languages
English, French, German, Italian, Russian, Spanish, Swedish and 2 others
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Salesforce Sales Cloud: 156
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Assignment Management
- Audience Targeting
- Auto-Dialer
- Batch Processing
- Bills of Material
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Control
- Buyer Management
- Calendar/Reminder System
- Call Centre Management
- Call List Management
- Call Logging
- Call Management
- Call Recording
- Campaign Management
- Campaign Planning
- Cataloguing/Categorisation
- Channel Management
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Competitive Analysis
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Conversion Rate Optimisation
- Conversion Tracking
- Correlation Analysis
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Fields
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Management
- Data Visualisation
- Document Management
- Document Storage
- Drag & Drop
- Dynamic Modeling
- ERP
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Exception Reporting
- FAQ
- Field Sales Management
- For AEC Industry
- For Mac Devices
- For Sales Teams/Organizations
- For Startups
- For iPad Devices
- Forecasting
- Goal Management
- Graphical Data Presentation
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- MES
- Maintenance Management
- Marketing Automation
- Material Requirements Planning
- Medical History Records
- Meeting Management
- Mobile Access
- Modeling & Simulation
- Multi-Campaign
- Multi-Channel Marketing
- Multi-Currency
- Opportunity Management
- Order Management
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Presentation Tools
- Product Catalogue
- Production Scheduling
- Project Management
- Projections
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quality Management
- Quotes/Estimates
- Real Time Notifications
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Safety Management
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Shipping Management
- Social Media Integration
- Source Tracking
- Statistical Analysis
- Task Management
- Task Progress Tracking
- Territory Management
- Third Party Integrations
- Training Management
- Version Control
- Warranty Tracking
- Web-based Deployment
- Workflow Management
- XML / RSS
Alternatives
Dynamics 365
HubSpot CRM
Zoho CRM
Zendesk
Reviews
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- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
2022 Salesforce Sales Cloud(My opinion)
Reviewed on 7/1/2022
helped improve on sales performance.
helped improve on sales performance.
Pros
Salesforce sales cloud is probably not the only best performing salesforce tool out there, however, it has high and effective features which in my close to 2 years of experience working with it has brought a lot of sales boosts to my team.
It's unique for its great features although, we made a lot of losses in our first experience with the software( due to unfamiliarity); but as they say" practice makes perfect", we were able to surpass all and gain absolute management on our sales representatives.
There was nothing more enthusiastic than we are able to have complete tracking of our sales performance, connecting with our clients securely.
Cons
It's sad to know that 2-factor authentification works by default(automatically) on my account whereas, with other software, it's an option. This isn't bad, however, it is sometimes frustrating going through all that if I have to jump to the tool speedily.
- Industry: Consumer Goods
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great help to all our sales reps
Reviewed on 23/11/2021
Our sales reps have been much more efficient using this software. It really helps them when they...
Our sales reps have been much more efficient using this software. It really helps them when they hit the road to make sales calls.
Pros
The CRM software is very easy to use for all our Sales reps not dependent on their tech skill level. We are able to use the software for customer management and that includes emails, tasks, mapping, and route generation. Geopointe is a very good solution to add that give the ability to create heat maps and generate routes for today and for future travel. The software has the ability to track all contacts with the customer, email, phone call, etc.
Cons
We sync this software with our ERP software, NetSuite. The sync process with Celigo works well but the time for the sync could be faster. The dashboards are great but sometimes getting the exact data is difficult if that data is synced with another ERP like we do with NetSuite.
- Industry: Machinery
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Big Name Big Deal
Reviewed on 23/11/2021
I once was a raving salesforce fan. That ship sailed. I am no longer much of a fan. The product has...
I once was a raving salesforce fan. That ship sailed. I am no longer much of a fan. The product has gotten too complicated for smaller business units. They don't need all the features. They don't need the price. The monthly cost is one thing. The set up and integration costs are huge. Can't bring myself to spend the money for that when other options are more than viable and more than competitively priced.
Pros
I've been a salesforce administrator 3 times. At one of the companies we integrated nearly everything into salesforce. The joke was the janitor couldn't take out the trash without a salesforce entry.
It does some things well. But, over the years it has become too bloated. Small companies just don't need all the functionality and costs.
Cons
The cost has gotten too high. There are competitors on the market that do it very well for a lot less. Programming used to be pretty easy. That has gotten more difficult over the years. To the point where I am no longer a fan. I am a firm believer in CRM. I built my first CRM from scratch in 1988. There was no shrink wrap back then. But the program has gotten bloated and suffers from mission creep.
Alternatives Considered
Microsoft Dynamics SLReasons for Choosing Salesforce Sales Cloud
Trying to get the sales team to better embrace CRM.Reasons for Switching to Salesforce Sales Cloud
sales reps were more familiar with the name.
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One shot solution for Business to maintain Sales and Leads
Reviewed on 26/9/2021
Experience with salesforce is amazing as it is a place where you get to implement all the out of...
Experience with salesforce is amazing as it is a place where you get to implement all the out of box functionalities and provide a great solution to the business. The automation tool have made most of the task very easy and in a organized way.
Lightning Components are developed which can display and capture the data from the user which is great .
Most of the things can be done using standard functionalities and if not then we can use apex classes to implement business logic and using that there is no limits in salesforce you can do whatever implementation you can think of .
Pros
Salesforce service cloud a complete package of solution to the business or industry which has there product and sales , Leads , Campaigns etc are included .
There are out of the box functionality which helps the business with multiple automation tools etc.
There are standard object such as Campaigns , Trade Shows , Leads, Pricebook etc which can directly be used to store the data . There are tools of salesforce such as workflowes , process builder , flows which are used to automate things such as record update or sending a email to the client automatically.
We can build lightning components which can be used as a User Interface by the client to add the details and interested area.
Leads can be generated through multiple campaigns where a client login and shows interest in some products . Those leads are assigned to a queue or a particular team using Lead assignment rules so that they can work on it and convert the Lead .
Salesforce is a cloud based technology so it is available with you wherever you go . The data will be stored in Salesforce itself and there is no chance to lose data of clients .
Overall its a great package provided by Salesforce to large business to make things easy for them.
Cons
The lightning experience is really slow as compared to Classic . it usually takes time to reload the website as it is totally cloud based technology .
They cn much better work on the user interface to make it real quick as loading the Lightning Components and web components takes time to load .
The mobile experience on Tabs is not that great and can be improved.
Reasons for Switching to Salesforce Sales Cloud
Because specific to sales this tool provides a complete package . And increasing use of salesforce new features are daily getting added . Overall it is much advanced than any other tool.- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top CRM for Sales for a reason
Reviewed on 11/1/2022
I really enjoy working in Salesforce, and helping others to get the best from the system, sometimes...
I really enjoy working in Salesforce, and helping others to get the best from the system, sometimes the amount of choice can seem overwhelming, but I have yet to come across a problem that couldn't be resolved
Pros
The Salesforce platform is highly customisable, so while you get some features out of the box that you can implement, you are only limited by the imagination (and technical knowhow) in where you want to take the system, and the platform can grow with your needs should you wish to move outside of Sales only, there are add ons that can be purchased/enabled which will allow you to manage multiple areas of your business should you wish.
Cons
There is a possibility to over engineer the system, or to create too many customisations, which could lead to boxing yourself in, luckily there are plenty of resources available to be able to steer you in the right direction
Alternatives Considered
Dynamics 365Reasons for Switching to Salesforce Sales Cloud
Salesforce is the world's number 1 CRM, and previous experience with Salesforce in other companies lead me to where we are todaySalesforce Sales Cloud FAQs
Below are some frequently asked questions for Salesforce Sales Cloud.Q. What type of pricing plans does Salesforce Sales Cloud offer?
Salesforce Sales Cloud offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $75 /user/month* (billed annually) Deeply customizable CRM for your business $150 /user/month* (billed annually) Unlimited CRM power and support $300 /user/month* (billed annually)
Q. Who are the typical users of Salesforce Sales Cloud?
Salesforce Sales Cloud has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Salesforce Sales Cloud support?
Salesforce Sales Cloud supports the following languages:
English, French, German, Italian, Russian, Spanish, Swedish
Q. Does Salesforce Sales Cloud support mobile devices?
Salesforce Sales Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salesforce Sales Cloud integrate with?
Salesforce Sales Cloud integrates with the following applications:
8x8 Virtual Office, Birdeye, Box, Bullhorn Jobscience, ClearSlide, Crowdstack Pro, Desk.com, Dropbox Business, Eventbrite, Evernote Teams, Expensify, FinancialForce Accounting, Five9, GetFeedback, Gmail, GoToMeeting, Mailchimp, QlikView, Quickbooks Online, SAP Litmos, Smartsheet, SurveyMonkey, Veeva CRM, Webinato, Yesware, Zapier
Q. What level of support does Salesforce Sales Cloud offer?
Salesforce Sales Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Salesforce Sales Cloud.
