Salesforce Sales Cloud Overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.

Whether you’re starting your business or looking to grow, Sales Cloud can help you win more deals by building better customer relationships. Get up and running fast with single source of truth for all of you customer data. Enhance your sales productivity by automating manual tasks so you can focus on your customers. And when you’re ready to grow, you can connect your entire business to Salesforce with a single platform that helps you build better customer experiences.

Salesforce Sales Cloud Overview

Pricing

Starting from
US$25.00/month

Pricing options

Free Trial
Subscription
Value for money

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)


Salesforce Sales Cloud Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Latin America, Mexico, Middle-East and Africa
Supported Languages
English, French, German, Italian, Russian, Spanish, Swedish

Screenshots

Salesforce Sales Cloud screenshot:
Salesforce Sales Cloud screenshot: Salesforce Sales Cloud screenshot: Salesforce Sales Cloud screenshot: Salesforce Sales Cloud screenshot: Salesforce Sales Cloud screenshot:

Salesforce Sales Cloud Reviews

Salesforce Sales Cloud Reviews

Overall rating
4.4
/
5
Excellent
7652

Very good
5241

Average
1262

Poor
223

Terrible
125

Value for Money
4
Features
4.4
Ease of Use
3.9
Customer Support
4.1
89% recommended this app
Jared D.

This CRM Can Do Anything

I wish I had known about it's capabilities a long time ago because we would've switched to it for onboarding much sooner. I didn't realize you could create custom objects that could tie to an account record and setup virtually as many fields as you needed.


Jeremy S.

Jeremy's Review

Good. I like using it and it is easy to keep track of all of my contacts and the conversations/information I have on them.


Sal T.

Salesforce: Helps Improve Internal Communications/External Customer X


Verified Reviewer

Easy to Use

We can track all of our leads and opportunities from how they are coming from all the way to the final disposition of the leads and everything in between. We are very happy with Salesforce and can't imagine ever using another CRM.


Verified Reviewer

Is the price and learning curve something you can afford?

We are using salesforce as our CRM. It is the only one that actually works with our other systems. We really like having one environment to operate in as opposed to several systems.


Jared D.
Industry: Computer Software
Company size: 13-50 Employees

This CRM Can Do Anything

Used Daily for 1+ year
Reviewed on 11/12/2019
Review Source: Capterra

I wish I had known about it's capabilities a long time ago because we would've switched to it for onboarding much sooner. I didn't realize you could create custom objects that could tie to an account record and setup virtually as many fields as you needed.

Pros

Our onboarding team uses Salesforce for onboarding new customers. It allows us to track communications, activities, mark task that have been completed and create reports and dashboards to show how accounts are progressing through the onboarding process. Salesforce is the best in class tool when it comes to customization and trackability. We can setup whatever fields we need and collect whatever data we need based on various workflows. You can also create automated tasks.

Cons

Salesforce is a bit clunky and slow at times. We had to have training by a Salesforce expert to implement the systems we needed, so I wouldn't say it's very user-friendly (but that's expected when you have such a robust system).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jeremy S.
Industry: Real Estate
Company size: 5,001-10,000 Employees

Jeremy's Review

Used Daily for 2+ years
Reviewed on 19/6/2020
Review Source: Capterra

Good. I like using it and it is easy to keep track of all of my contacts and the conversations/information I have on them.

Pros

It is very easy to navigate through and simplifies the process. Most who use excel or something else find themselves losing contact with many contacts. This makes that easier to track.

Cons

I cannot make my home screen the way I want. It is set up how my company (Colliers) wants it set up - not the way I would like it to be set up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sal T.
Industry: Media Production

Salesforce: Helps Improve Internal Communications/External Customer X

Reviewed on 21/9/2016
Review Source: SoftwareAdvice

Pros

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain.

I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Cons

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Medical Devices
Company size: 13-50 Employees

Easy to Use

Used Daily for 2+ years
Reviewed on 10/3/2020
Review Source: Capterra

We can track all of our leads and opportunities from how they are coming from all the way to the final disposition of the leads and everything in between. We are very happy with Salesforce and can't imagine ever using another CRM.

Pros

This product was very easy to install and includes a cloud version. For most small, medium and some larger size businesses, this software will meet all of your Sales and Marketing needs. This software is a great overall value for the price point. Customer service is great!

Cons

There is a slight learning curve as this software has so must functionality and is very robust. Other than that the possibilities for your sales team with this software are limitless.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Financial Services
Company size: 51-200 Employees

Is the price and learning curve something you can afford?

Used Daily for 1+ year
Reviewed on 26/5/2020
Review Source: Capterra

We are using salesforce as our CRM. It is the only one that actually works with our other systems. We really like having one environment to operate in as opposed to several systems.

Pros

The marketing automation is hands down the best in the market. The ability to nurture prospects through the sales cycle is amazing. Lead generation tools are top-notch, sales tools, and the sales system is set up for growth, and customer retention is a breeze as well.

Cons

It is expensive to implement. We needed a consultant to help us with setup, which was not cheap. Also the learning curve for over 200 employees took time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.1/10
Based on 14,503 user ratings
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Salesforce Sales Cloud Pricing

Salesforce Sales Cloud Pricing

Starting from
US$25.00/month
Free Trial
Subscription
Value for money

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Value for Money
4/5
Based on 14,503 user ratings
Compare value for money rating with alternatives
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Salesforce Sales Cloud Features

Salesforce Sales Cloud Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.4/5
Based on 14,503 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Salesforce Sales Cloud

Additional information for Salesforce Sales Cloud

Key features of Salesforce Sales Cloud

  • Analytics
  • Approvals and workflow
  • Automatic data capture
  • Build and run innovative apps
  • Case management
  • Chatter
  • Collaborative forecasts
  • Communities for sales
  • Contact Manager
  • Dashboards
  • Event tracking
  • Follow-up reminders
  • Lead management
  • Marketing and sales leads
  • Mobile to stay connected
  • Opportunities and quotes
  • Opportunity management
  • Real Time Visibility
  • Social accounts and contacts
  • Task tracking
  • Territory management
  • Workflow

Benefits

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.

GetApp Analysis

GetApp Analysis

As one of the largest and most well known CRM solutions on the marketplace, Salesforce is highly regarded thanks to its suite of tools designed to help businesses sell more and grow faster. Salesforce has introduced hundreds of features that give professional users ways to connect with leads, accounts, contacts, and important business information all from within a unified web-based system.

Designed for sales, service, and marketing professionals, Salesforce runs on the Salesforce1 Platform. Regardless of the device they are using, professionals are able to log calls, respond to sales leads, track ongoing opportunities, and check dashboard statistics. Salesforce also providers its users with strategic ways to collaborate with teammates in real-time.

Dashboard

What is Salesforce Sales Cloud?

At the heart of Salesforce is a CRM solution that provides ways for professionals to successfully manage their relationships with customers. Salesforce provides tools for learning about customer behaviors, which in turn help businesses develop healthier, stronger, longer-lasting relationships with their most important customers.

Over the years, Salesforce has branched out. It now provides users with advanced features that go outside those of a traditional CRM solution. For example, Salesforce now offers social media and social enterprise elements within its cloud-based business application. Mobile, Chatter, and Analytics features are just a few of the benefits that Salesforce provides.

Social Profiles

Salesforce Sales Cloud Main Features

Scoring Leads

Using lead scores, sales teams can follow up with their highest impact leads, while their marketing teams take the time to learn which campaigns are leading to the best results for their companies.

Through the Leads tab, you can get a complete view of all of your most recent sales leads. Click on any lead for more detailed information, and collaborate with colleagues to reel in leads and close more sales. Salesforce allows you to work as a team, and it gives your bosses (such as VPs and CMOs) a better feel for how the sales pipeline is actually flowing.

Lead Scoring

Predicting Sales Cycles

Using Salesforce’s forecasting tools, businesses are able to plan and predict sales cycles. Collaborative Forecasts are also useful for managing sales expectations.

As an account administrator, you are able to create up to four different types of forecasts for your organization. Switch between forecast types by clicking on the titles. You can also view forecasts and related opportunities by forecast category. For example, if your company uses product families, then you can see forecast summaries for each product family that you use.

Forecasts

Sharing Knowledge

Sales and marketing professionals who use Salesforce are able to connect with their teams through the solution’s enterprise social network, Chatter. Using Chatter, teams can communicate and work more efficiently by utilizing social feeds.

Feeds sit at the heart of Chatter, providing you with a straightforward way to keep up with projects, topics, and teams from within a collaborative environment. In addition to providing you with a method for easily communicating with colleagues, Chatter also finds the information and experts you need. The enterprise social network recommends relevant contacts and files based on the deal or case you’re working on right now.

Social Enterprise Network

Finding Better Sales Leads

With Sales Cloud, users are able to find their best sales leads and get complete and accurate contact information for thousands of companies. Companies can align their sales and marketing managers around the same leads and opportunity pipelines, and they can connect with new accounts to close more deals in minutes rather than hours.

Find useful contacts based on keyword searches for any company or website, and get up-to-date company profiles courtesy of Dun & Bradstreet. Leads are automatically routed to Salesforce users, and scheduling time to qualify leads is a straightforward process through the integrated calendar system.

Data.com

Mobile Capabilities

Salesforce provides professionals with the ability to close deals from anywhere. Download Salesforce’s apps to a mobile device, and you can stay on top of the latest information.

Open the Salesforce app to get a 360-degree view of your upcoming day, or to dial into a call with your team or an important client. Using Salesforce on mobile, you’re able to get real-time insight into your pipeline and your current ranking on the sales leader board. You can also get answers from teammates before company meetings, and keep your entire team in-sync when it comes to important contact details.

Salesforce on Mobile

Salesforce Sales Cloud Integrations

Salesforce integrates with more than 50 popular business apps, including (but not limited to) Kayako, JIRA, Intacct, HappyFox, and SurveyGizmo. Through the Customer Platform, Salesforce has made new APIs and tools available to enable businesses to build connected apps that integrate with the Salesforce platform, as well.

Salesforce Sales Cloud Pricing

Pricing for the Sales Cloud starts at $5 per user, per month (for the Contact Manager plan), and ranges all the way to $300 per user, per month (for the Performance plan). The company’s most popular plan is the Professional plan, which costs $65 per user, per month.

Salesforce Sales Cloud Bottom Line

  • Most well-known CRM solution in the marketplace

  • Helps businesses sell more and grow faster

  • Connect with leads, accounts, contacts, and business information

  • Collaborate with teammates in real-time

  • Mobile tools for staying connected

Salesforce Sales Cloud FAQs

Salesforce Sales Cloud FAQs

Below are some frequently asked questions for Salesforce Sales Cloud.

Q. What type of pricing plans does Salesforce Sales Cloud offer?

Salesforce Sales Cloud offers the following pricing plans:

Starting from: US$25.00/month

Pricing model: Subscription

Free Trial: Available

Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $65 /user/month* (billed annually) Deeply customizable CRM for your business $125 /user/month* (billed annually) Unlimited CRM power and support $250 /user/month* (billed annually)

Q. What are the main features of Salesforce Sales Cloud?

Salesforce Sales Cloud offers the following features:

  • Analytics
  • Approvals and workflow
  • Automatic data capture
  • Build and run innovative apps
  • Case management
  • Chatter
  • Collaborative forecasts
  • Communities for sales
  • Contact Manager
  • Dashboards
  • Event tracking
  • Follow-up reminders
  • Lead management
  • Marketing and sales leads
  • Mobile to stay connected
  • Opportunities and quotes
  • Opportunity management
  • Real Time Visibility
  • Social accounts and contacts
  • Task tracking
  • Territory management
  • Workflow

Q. Who are the typical users of Salesforce Sales Cloud?

Salesforce Sales Cloud has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Salesforce Sales Cloud support?

Salesforce Sales Cloud supports the following languages:

English, French, German, Italian, Russian, Spanish, Swedish

Q. What type of pricing plans does Salesforce Sales Cloud offer?

Salesforce Sales Cloud has the following pricing plans:

Subscription

Q. Does Salesforce Sales Cloud support mobile devices?

Salesforce Sales Cloud supports the following devices:

Android, iPhone, iPad

Q. What other apps does Salesforce Sales Cloud integrate with?

Salesforce Sales Cloud integrates with the following applications:

CogniDox, Gold Lasso, Intellect, InterWeave Smart Payment Gateway, O2B, OneLogin, Reviso, Sofon Guided Solutions, SurveyGizmo, TeamSupport

Q. What level of support does Salesforce Sales Cloud offer?

Salesforce Sales Cloud offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials