About Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.

Whether you’re starting your business or looking to grow, Sales Cloud can help you win more deals by building better customer relationships. Get up and running fast with single source of truth for all of you customer data. Enhance your sales productivity by automating manual tasks so you can focus on your customers. And when you’re ready to grow, you can connect your entire business to Salesforce with a single platform that helps you build better customer experiences.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Salesforce Sales Cloud

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Austria, Australia, Canada, China, Germany , United Kingdom, Ireland, India, Mexico, Malaysia, Netherlands, Singapore, Thailand, United States, Vietnam

Supported Languages

English, French, German, Italian, Russian , Spanish, Swedish

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Salesforce Sales Cloud: 208

  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assignment Management
  • Audience Targeting
  • Auto-Dialer
  • Automatic Call Distribution
  • Batch Processing
  • Bid Management
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • CRM Integration
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Centre Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Cataloguing/Categorisation
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronisation
  • Data Visualisation
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Modeling
  • ERP
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • Financial Management
  • For AEC Industry
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Goal Management
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Currency
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritisation
  • Product Catalogue
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recommendations
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Subcontractor Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Transaction Management
  • Version Control
  • Visual Analytics
  • Warranty Tracking
  • Web-based Deployment
  • Workflow Management
  • XML / RSS

Alternatives

Dynamics 365

4.3
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monday.com

4.6
#3 Alternative to Salesforce Sales Cloud
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

ActiveCampaign

4.6
#4 Alternative to Salesforce Sales Cloud
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Reviews

Overall rating

4.4 /5
(17,498)
Value for Money
4.0/5
Features
4.4/5
Ease of Use
4.0/5
Customer Support
4.1/5

Already have Salesforce Sales Cloud?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 17,498
Amber
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

EASY as 123

Reviewed on 9/11/2022

Over all I really like this product it really works.

Over all I really like this product it really works.

Pros

This software is easy to use by everyone and easy to make changes. This is imperative to the field of ABA to manage client goals and progress.

Cons

Sometimes things dont link back the way you want them to and you need to open a lot of windows.

Jamie
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Business Essential for Success

Reviewed on 13/10/2022

Pros

Salesforce Sales Cloud product is an essential part of our day-to-day operations. Not only is it incredibly intuitive, but it also has so many options for customization to our business. I find that if I think of it, I can build it with Sales Cloud. There is always support if we run into any technical issues and training materials to aid in our implementation and learning processes. Overall, it's a great value for the money, especially when one considers that you can pay per license and pay significantly less than other products.

Cons

Sometimes, we could get so impressed with what Sales Cloud could accomplish that we would get carried away and over build what could have been a simple solution. It's important to understand your business thoroughly and get familiar with the tools so as not to overbuild.

Alternatives Considered

Zendesk Sell and Zendesk Suite

Switched From

Zendesk Sell

Reasons for Switching to Salesforce Sales Cloud

The cost, reputation, and customization options made us trust Salesforce Sales Cloud most.
Jacob
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Much functionality, difficult to learn

Reviewed on 6/10/2022

Many functions that you could utilize, training was available but not as helpful, difficult to...

Many functions that you could utilize, training was available but not as helpful, difficult to learn. In the end, it felt like a CRM system designed from the point of view of corporate management and not sales person friendly.

Pros

The software had many capabilities for leads, sales, etc. The potential was there.

Cons

It was difficult to learn. It had so many functions and capabilities to learn on the fly. We would get training courses online in groups and even doing those for 2 hours wouldn't even cover all the capabilities it had.

Sam
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best CRM in the world but comes at a price

Reviewed on 30/9/2022

Even though it's super expensive and you often need bolt-ons (paid or not) to do things that you...

Even though it's super expensive and you often need bolt-ons (paid or not) to do things that you think should be standard functionality, the fact it's so customisable and easy to use makes those additional headaches and annoyances go away.

Pros

Sales Cloud is immensely customisable. Out of the box it has solid features but the ease at which someone can learn how to customise the system, all the way to building custom objects and flows is incredibly valuable. It's super easy to use as well

Cons

It has some really daft issues, like sorting line items in a Quote needs a free appexchange program and even that's unreliable (with some users seeing different ordering). It also has very limited Quote template customisation, so you're pretty much forced to pay for a plugin like Conga Composer. It's very expensive and although there's lots of bolt-ons, it's all at increased cost.

Alternatives Considered

Zoho CRM

Reasons for Choosing Salesforce Sales Cloud

Prospect was coming to end of life and the SaaS equivalent was not good enough

Switched From

Prospect CRM
Denver
Overall rating
  • Industry: Internet
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Heavy but very useful

Reviewed on 4/10/2022

Pros

Having recently been forced to compare another CRM to Salesforce it became clear very quickly that while Salesforce is often lamented for its weight and complexity, it is very much the leader for a reason.

It integrates into pretty much anything, can run configurable reports for days and is our system of truth here.

Cons

Like I said, SFDC is a heavy platform. There are tons of features and capabilities that have only the most obscure use (especially to end users), that said this is what allows it to be all things to all people. There are easier-to-use CRMs, that are cheaper and faster but none as robust.

Showing 5 reviews of 17,498 Read all reviews

Salesforce Sales Cloud FAQs

Below are some frequently asked questions for Salesforce Sales Cloud.

Salesforce Sales Cloud offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $75 /user/month* (billed annually) Deeply customizable CRM for your business $150 /user/month* (billed annually) Unlimited CRM power and support $300 /user/month* (billed annually)

Salesforce Sales Cloud has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Salesforce Sales Cloud supports the following languages:

English, French, German, Italian, Russian, Spanish, Swedish

Salesforce Sales Cloud supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Salesforce Sales Cloud integrates with the following applications:

8x8 Virtual Office, Birdeye, Box, Bullhorn Jobscience, ClearSlide, Crowdstack Pro, Desk.com, Dropbox Business, Eventbrite, Evernote Teams, Expensify, FinancialForce Accounting, Five9, GetFeedback, Gmail, GoTo Meeting, Mailchimp, QlikView, Quickbooks Online, SAP Litmos, Smartsheet, SurveyMonkey, Veeva CRM, Webinato, Yesware, Zapier

Salesforce Sales Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Salesforce Sales Cloud.