About Salesforce Sales Cloud
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.
Whether you’re starting your business or looking to grow, Sales Cloud can help you win more deals by building better customer relationships. Get up and running fast with single source of truth for all of you customer data. Enhance your sales productivity by automating manual tasks so you can focus on your customers. And when you’re ready to grow, you can connect your entire business to Salesforce with a single platform that helps you build better customer experiences.
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Key benefits of Salesforce Sales Cloud
- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.
Devices
Business size
Markets
Supported Languages
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Features
Total features of Salesforce Sales Cloud: 63
- API
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Approval Process Control
- Budgeting
- Business Intelligence
- Campaign Management
- Campaign Planning
- Case Management
- Collaboration Tools
- Commenting
- Configurable Workflow
- Contact Database
- Contact History
- Contact Management
- Conversion Rate Optimisation
- Conversion Tracking
- Customer History
- Dashboard Creation
- Data Capture and Transfer
- Data Visualisation
- Drag & Drop Interface
- Email Templates
- Email Tracking
- Engagement Analytics
- Event Tracking
- Filtered Views
- Follow-up Scheduling
- Forecasting
- History Tracking
- Inbox Management
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Scoring
- Microsoft Outlook Integration
- Mobile Integration
- Multi-Campaign
- Multi-Channel Marketing
- Multi-Currency
- Opportunity Management
- Partner Management
- Performance Reports
- Permission Management
- Pipeline Management
- Pipeline Reports
- Preview Functionality
- Projections
- Prospecting Tools
- Quote Management
- Real Time Notifications
- Reminders
- Reporting & Statistics
- Sales Analytics
- Sales Forecasting
- Sales Reporting
- Sales Tracking
- Social Media Integration
- Task Tracking
- Territory Management
- Version Control
- Workflow Management
Alternatives
Zoho CRM
Insightly
Copper
amoCRM
Reviews
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- Industry: Computer Hardware
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Salesforce CRM Review - Daily user
Reviewed on 6/11/2019
My overall experience using Salesforce has been good. I've used the application for 19 months and...
My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.
Pros
-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications.
-Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity.
-A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation.
-Great search feature that allows for search across the entire CRM database.
Cons
-Due to its high functionality and range of options it can be overbearing to use at times.
-Requires internet connection which means there is occasional latency and is not accessible at all times.
-Visually, it's not the most appealing tool that I've ever used.
-Steep learning curve for those that have not used it before, but then that goes for most CRM tools.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
May the SalesFORCE be with you!
Reviewed on 17/12/2020
Salesforce is a game-changer for our organization. We've reported out on items that previously we...
Salesforce is a game-changer for our organization. We've reported out on items that previously we hadn't in years. There's very little manual effort now as we have so many triggers setup for automation.
Pros
Without Salesforce our organization simply would not be able to function as quickly as we do now. We have so many automation processes and workflows setup that has saved us a lot of time. We use this platform across 15 departments in our organization, and it continues to grow. Everyone who sees the benefits of this great CRM... asks for User licenses... it's that good. We love the Contact Management, Lead-> Opportunity tracking and most importantly the Reports and Dashboards!
Cons
Salesforce can be pricey especially as it grows within an organization, so that would be the one setup. However, they do offer a Non-Profit Starter pack that I'd recommend small non-profit organizations to look into.
- Industry: Media Production
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salesforce: Helps Improve Internal Communications/External Customer X
Reviewed on 21/9/2016
Pros
I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain.
I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.
Cons
Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.
- Industry: Nonprofit Organisation Management
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Salesforce NPSP - Pricey, but will give you room to grow
Reviewed on 22/1/2021
Great! If possible, I recommend ensuring you have someone in-house with at least 3 years...
Great! If possible, I recommend ensuring you have someone in-house with at least 3 years experience before deployment. We contract a Salesforce Developer who aids non-profits specifically to aid in back-end matters.
Pros
I love that it has given our non-profit a space to grow into. Too often, non-profits find themselves barred by limits placed on the number of Contacts being retained. Most pricing is based around this figure which is tiresome when you are looking to gain momentum without having to have constant upgrades. Salesforce is massive and delivers in what it says it will do.
Cons
It is challenging to learn. I would have appreciated options for non-profit teams to have discount pricing on trainings with use. This would have provided for shared trust in the CRM, rather than knowledge given to a few who then became internal advocates for the system.
- Industry: Telecommunications
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Features, Wide-Ranging, Enterprise-Level CRM
Reviewed on 11/11/2020
As I always say, you get what you pay for and that's certainly true with Salesforce. Adding...
As I always say, you get what you pay for and that's certainly true with Salesforce. Adding Salesforce to your tech stack is a big investment, but one that will almost certainly pay for itself.
Pros
Salesforce is incredibly robust for automation and capturing data if you have a knowledgeable administrator at the helm of your business. Being able to create different sections (objects), fields, reports and rules in a matter of minutes makes it the best CRM I have ever used.
Cons
In Salesforce, everything is connected, which can often times cause errors or minor issues when making a simple change/addition. The software is getting better at educating users and administrators, but it lacks the full ability to debug easily.
Salesforce Sales Cloud FAQs
Below are some frequently asked questions for Salesforce Sales Cloud.Q. What type of pricing plans does Salesforce Sales Cloud offer?
Salesforce Sales Cloud offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $65 /user/month* (billed annually) Deeply customizable CRM for your business $125 /user/month* (billed annually) Unlimited CRM power and support $250 /user/month* (billed annually)
Q. What are the main features of Salesforce Sales Cloud?
Salesforce Sales Cloud offers the following features:
- Analytics
- Approvals and workflow
- Automatic data capture
- Build and run innovative apps
- Case management
- Chatter
- Collaborative forecasts
- Communities for sales
- Contact Manager
- Dashboards
- Event tracking
- Follow-up reminders
- Lead management
- Marketing and sales leads
- Mobile to stay connected
- Opportunities and quotes
- Opportunity management
- Real Time Visibility
- Social accounts and contacts
- Task tracking
- Territory management
- Workflow
Q. Who are the typical users of Salesforce Sales Cloud?
Salesforce Sales Cloud has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Salesforce Sales Cloud support?
Salesforce Sales Cloud supports the following languages:
English, French, German, Italian, Russian, Spanish, Swedish
Q. Does Salesforce Sales Cloud support mobile devices?
Salesforce Sales Cloud supports the following devices:
Android, iPhone, iPad
Q. What other apps does Salesforce Sales Cloud integrate with?
Salesforce Sales Cloud integrates with the following applications:
Alchemer, CogniDox, Get Satisfaction, Gold Lasso, Intellect, O2B, OneLogin, Reviso, Sofon Guided Solutions, TeamSupport
Q. What level of support does Salesforce Sales Cloud offer?
Salesforce Sales Cloud offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
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