Buildertrend

Buildertrend

A better way.

4.5/5 (1510 reviews)

Buildertrend Overview

What is Buildertrend?

Buildertrend is cutting-edge, cloud-based project management software. With over 1 million users across the globe, Buildertrend empowers the construction industry with a better way to build. Buildertrend’s software helps construction professionals build more projects while reducing delays, eliminating communication errors, and increasing customer satisfaction. From Estimating, Scheduling, and Change Order features to Client Communication and Document Management tools, the feature set is here to streamline every aspect of the construction process.

Each customer has a dedicated team to deliver a personalized, unlimited training experience. Customers also have unlimited access to branding and web services, educational webinars, live chat support, and an extensive online help center. For more learning, they also host Buildertrend University at their headquarters for an immersive learning experience or On-Site Consulting, if you prefer for their team to come to you and work side by side with your company.

Buildertrend integrates with other solutions such as QuickBooks, Xero and material takeoff tools.

Buildertrend Overview

Pricing

Starting from
US$299.00/month

Pricing options

Free Trial
Subscription
Value for money

Unlimited projects and users starting at $299/month.


Buildertrend Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa
Supported Languages
English

Screenshots

Buildertrend screenshot:
Buildertrend screenshot: Buildertrend screenshot: Buildertrend screenshot: Buildertrend screenshot:

Buildertrend Reviews

Buildertrend Reviews

Overall rating
4.5
/
5
Excellent
982

Very good
434

Average
77

Poor
14

Terrible
3

Value for Money
4.4
Features
4.3
Ease of Use
4.3
Customer Support
4.7
94% recommended this app
Brian D.

Revolutionized my sales follow up

I used other CRMs in the past, but love using BuilderTrend. Its simple setup has allowed me to keep track of my customers as well as provide better follow up to my clients. I just utilize the Sales section of BuilderTrend, but it has improved my client relationships and increased my overall sales.


Cord F.

I didn't know what I was missing...

I am finding myself being more accurate and detailed with estimates and labor costs. The time clock feature takes a lot of calculating off my shoulders. The scheduling, estimating, change orders, to-do's, daily logs, and PO's/bills features cut my logging time in half and the fact that everything is stored on Buildertrend and that I can make this information visible to clients prevents me from going through repetitive actions to keep people on the same page. Using the cost catalog with cost codes makes for a streamlined process in creating and releasing information to the client, this also keeps an accurate record of activities and makes for a very professional look when showing these documents to clients. I have so much more time in my day to tackle more productive and urgent matters while handling day to day operations for current jobs in a fraction of the time compared to not using Buildertrend.


Jeremy B.

Thoughts on BuilderTrend from a Remodeling company perspective

Solved the time that it took to email out the schedule to all trades and team now it flows alot better and I answer the phone alot less. Since most of the answers trades and the team are looking for are on BT they can find most of what they need there as long as we input the info they have what they need.
BuilderTrend gives me more time and freedom to do what owners of a business should be doing. It was one of the best choices I have made to start using it.


Danielle T.

We are a boutique custom home builder; each project is unique and personalized. Although I was not involved in the selection of this software, my understanding is that we wanted a program that could be accessed by all the parties involved, handle the scheduling and move us away from paper checklists - ultimately allowing all users to be both informed of changes and to be able to plan for future events without having to directly communicate with each person.

As far as scheduling goes this system has failed. It has caused more time consuming questions. My complaint is that you can only link item to item by a (or a couple) predecessor(s) that, ultimately, the program struggles with which item is next in the list if a few of them share the same linked task. Also in a best case scenario, this scheduled list is how you build a house - but in most cases something, whether it be trade related or whether related or inspection related, cause a task to be delayed but the other ones would continue on schedule however the program has linked the start date to the the delayed task and now the whole calender is messed up. Or perhaps the exterior of the house generally starts after framing and roofing but maybe a winter storm makes this impossible so you continue the interior for weeks. Then you try and adjust backwards and because your best case scenario template stated it should commence at framing completion and you delayed that. Thus your left with a domino affect of wrong dates. and a series of emails sent to vendors informing them of the delay that really didn't apply to them. So they change schedules and you are left with no trades to do the interior work that in your mind could and should be fine.

I also find that the program doesn't offer enough flexibility in the selection section. It allows me to upload a previously created document to be stored that a homeowner could then log on and download. They then fill out and can't re-upload this document, so they are forced to fax or scan and email back to us. This is neither time effective nor practical. Perhaps it would be better if we were able to create a checklist that was interactive in this section, similar to the change orders where we type out the change and the client could update decisions. In our company we don't limit our clients to three choices of floor plans and two cabinet doors and 4 granite selections, they are free to choose anything they can dream of. As a result we cannot load a document that would apply to all builds.

However, I believe the change orders tab is well thought out, easy to use and provides all the options to make it a valuable asset. The warranty section does a great job of tracking and notifying and saving time and assuring that service and warranty items are handled and accepted. The daily log and messaging capabilities that allow us to keep a record of notes or messages in one area logged by date and job site is extremely valuable and a good system.

Furthermore, the software as a whole is easy to learn, has a logical and simple layout so even those who are not computer savvy can fumble through without creating errors and won't be too intimidated by the complexity of the software to attempt to use it.

Finally, the technical support and training provided is always quick to help resolve an issue or aid in a question. New training is scheduled in a very quick time frame for free and is tailored to the person that requires it. This is handled exceptionally well in a time when often companies forget you exist once the purchase is complete.

So, we have decided that we will use BuilderTrend for those things that they excel at and don't use it as a scheduling tool.


Chris J.

Well worth the money

The software, like all I've tried to implement over the years, can be a little frustrating at first. You're going to get pushback from trade contractors and field people. However, I think it is well worth it. More importantly, the trades and field people have come to rely on the software and usually appreciate it after 3 to 4 jobs.


Brian D.
Industry: Renewables & Environment
Company size: 13-50 Employees

Revolutionized my sales follow up

Used Daily for 6-12 months
Reviewed on 13/6/2019
Review Source: Capterra

I used other CRMs in the past, but love using BuilderTrend. Its simple setup has allowed me to keep track of my customers as well as provide better follow up to my clients. I just utilize the Sales section of BuilderTrend, but it has improved my client relationships and increased my overall sales.

Pros

Buildertrend is great--I love using the Activity Calendar and Lead Report to keep track of my follow up with my customers. I can use activity notes to remember what I discussed with customers when we last spoke, and this helps me engage in better dialogue when I follow up with customers. Our installation team loves using the project management feature to keep track of our installs and provide an easy transition from sales to installation.

Cons

The user interface is kind of clunky, especially on the app. Sometimes it is difficult to find stuff and the filters can get annoying.

Response from Buildertrend

Brian, thank you for your review and honest feedback! We love hearing how Buildertrend has helped your company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Cord F.
Industry: Construction
Company size: 2-10 Employees

I didn't know what I was missing...

Used Daily for 1-5 months
Reviewed on 5/2/2020
Review Source: Capterra

I am finding myself being more accurate and detailed with estimates and labor costs. The time clock feature takes a lot of calculating off my shoulders. The scheduling, estimating, change orders, to-do's, daily logs, and PO's/bills features cut my logging time in half and the fact that everything is stored on Buildertrend and that I can make this information visible to clients prevents me from going through repetitive actions to keep people on the same page. Using the cost catalog with cost codes makes for a streamlined process in creating and releasing information to the client, this also keeps an accurate record of activities and makes for a very professional look when showing these documents to clients. I have so much more time in my day to tackle more productive and urgent matters while handling day to day operations for current jobs in a fraction of the time compared to not using Buildertrend.

Pros

The live updates in communication with subs and clients makes this software very desirable for my clients. Simplifies the process of communication and keeping people up to date.

Cons

For a single person that handles all day to day operations for a company and trying to learn a new software is a challenge. Not necessarily a con but to integrate the software makes for a bigger workload for a couple weeks.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeremy B.
Industry: Construction
Company size: 2-10 Employees

Thoughts on BuilderTrend from a Remodeling company perspective

Used Daily for 2+ years
Reviewed on 5/2/2020
Review Source: Capterra

Solved the time that it took to email out the schedule to all trades and team now it flows alot better and I answer the phone alot less. Since most of the answers trades and the team are looking for are on BT they can find most of what they need there as long as we input the info they have what they need.
BuilderTrend gives me more time and freedom to do what owners of a business should be doing. It was one of the best choices I have made to start using it.

Pros

The scheduling feature is what we use most. Its nice to have all the info to our trades and managers so they are fully aware of the project, can see pictures, and have a full scope of work prior to start date. We use the estimating part of the software as well I do wish the contract section had more detail in it which I think it could if we took some extra time to develop that.

Cons

Very happy now I can have as many job starts as I would like instead of being limited. Little unhappy that I can have only 3 users and have to pay for more than 3. As the owner who does estimates I want access as a user. I also have a designer who does estimates and she needs access. I also have 2 project managers/carpenters that need access to it as well so I will be looking at having to pay for additional users on top of the price increase I have already incurred but making it unlimited job starts.

Haven't fully used BT to its full potential but we will at some point. The software is top notch I don't have really any complaints that I can think of at this time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Danielle T.

Reviewed on 26/3/2013
Review Source: SoftwareAdvice

We are a boutique custom home builder; each project is unique and personalized. Although I was not involved in the selection of this software, my understanding is that we wanted a program that could be accessed by all the parties involved, handle the scheduling and move us away from paper checklists - ultimately allowing all users to be both informed of changes and to be able to plan for future events without having to directly communicate with each person.

As far as scheduling goes this system has failed. It has caused more time consuming questions. My complaint is that you can only link item to item by a (or a couple) predecessor(s) that, ultimately, the program struggles with which item is next in the list if a few of them share the same linked task. Also in a best case scenario, this scheduled list is how you build a house - but in most cases something, whether it be trade related or whether related or inspection related, cause a task to be delayed but the other ones would continue on schedule however the program has linked the start date to the the delayed task and now the whole calender is messed up. Or perhaps the exterior of the house generally starts after framing and roofing but maybe a winter storm makes this impossible so you continue the interior for weeks. Then you try and adjust backwards and because your best case scenario template stated it should commence at framing completion and you delayed that. Thus your left with a domino affect of wrong dates. and a series of emails sent to vendors informing them of the delay that really didn't apply to them. So they change schedules and you are left with no trades to do the interior work that in your mind could and should be fine.

I also find that the program doesn't offer enough flexibility in the selection section. It allows me to upload a previously created document to be stored that a homeowner could then log on and download. They then fill out and can't re-upload this document, so they are forced to fax or scan and email back to us. This is neither time effective nor practical. Perhaps it would be better if we were able to create a checklist that was interactive in this section, similar to the change orders where we type out the change and the client could update decisions. In our company we don't limit our clients to three choices of floor plans and two cabinet doors and 4 granite selections, they are free to choose anything they can dream of. As a result we cannot load a document that would apply to all builds.

However, I believe the change orders tab is well thought out, easy to use and provides all the options to make it a valuable asset. The warranty section does a great job of tracking and notifying and saving time and assuring that service and warranty items are handled and accepted. The daily log and messaging capabilities that allow us to keep a record of notes or messages in one area logged by date and job site is extremely valuable and a good system.

Furthermore, the software as a whole is easy to learn, has a logical and simple layout so even those who are not computer savvy can fumble through without creating errors and won't be too intimidated by the complexity of the software to attempt to use it.

Finally, the technical support and training provided is always quick to help resolve an issue or aid in a question. New training is scheduled in a very quick time frame for free and is tailored to the person that requires it. This is handled exceptionally well in a time when often companies forget you exist once the purchase is complete.

So, we have decided that we will use BuilderTrend for those things that they excel at and don't use it as a scheduling tool.

Rating breakdown

Ease of Use
Customer Support

Chris J.
Industry: Construction
Company size: 2-10 Employees

Well worth the money

Used Daily for 2+ years
Reviewed on 14/2/2020
Review Source: Capterra

The software, like all I've tried to implement over the years, can be a little frustrating at first. You're going to get pushback from trade contractors and field people. However, I think it is well worth it. More importantly, the trades and field people have come to rely on the software and usually appreciate it after 3 to 4 jobs.

Pros

The customer service is surprisingly amazing. Anytime I have a question, I am able to reach someone by phone or email very quickly. The integration with Quickbooks Desktop is almost flawless. We use the daily logs quite regularly. These logs allow the entire team to remain up to date on the jobs and their progress. We've also found that the homeowners are reassured by these daily logs. The bids section has saved us tremendous time and increased our estimating accuracy. The ability to be able to template jobs, bid packages, and so many other items saves us a ton of time.

Cons

The software seems to be most suited for a cost-plus project. As we bid jobs on a fixed price, we have found a few of the features less useful. We are only using about half of the features. I can't fairly say that these unused features are not good, but we do want to use some of these features, and the fact that we have been unable to implement them causes me some frustration. These features include the selections and the warranty sections.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.8/10
Based on 1,510 user ratings
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Buildertrend Pricing

Buildertrend Pricing

Starting from
US$299.00/month
Free Trial
Subscription
Value for money

Unlimited projects and users starting at $299/month.

Unlimited projects and users starting at $299/month.

Value for Money
4.4/5
Based on 1,510 user ratings
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Buildertrend Features

Buildertrend Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Bid Management
Change Order Management
Collaboration Tools
Cost Estimating
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Estimating
Job Costing
Project Estimating
Project Management
Project Tracking
Projections
Reporting & Statistics
Subcontractor Management
Features
4.3/5
Based on 1,510 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Buildertrend

Additional information for Buildertrend

Key features of Buildertrend

  • Change Order Management
  • Customer Portal
  • Daily Logs
  • Document & Photo Management
  • Estimating
  • Improving Sales
  • Job Costing
  • Lead Management
  • Online Schedule Management
  • Project Communication
  • Proposal Generation
  • Selections Management
  • Subcontractor Portal
  • Survey's
  • Time Tracking
  • To-do's
  • Warranty / Service Management
  • Warranty Management

Benefits

Run your entire business from one single platform.

Save time and money through scheduling efficiency.

Never loose money on a botched change order again.

Manage your subcontractors with ease.

Automatic notifications cut down phone calls and emails.

Buildertrend FAQs

Buildertrend FAQs

Below are some frequently asked questions for Buildertrend.

Q. What type of pricing plans does Buildertrend offer?

Buildertrend offers the following pricing plans:

Starting from: US$299.00/month

Pricing model: Subscription

Free Trial: Available

Unlimited projects and users starting at $299/month.

Q. What are the main features of Buildertrend?

Buildertrend offers the following features:

  • Change Order Management
  • Customer Portal
  • Daily Logs
  • Document & Photo Management
  • Estimating
  • Improving Sales
  • Job Costing
  • Lead Management
  • Online Schedule Management
  • Project Communication
  • Proposal Generation
  • Selections Management
  • Subcontractor Portal
  • Survey's
  • Time Tracking
  • To-do's
  • Warranty / Service Management
  • Warranty Management

Q. Who are the typical users of Buildertrend?

Buildertrend has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Buildertrend support?

Buildertrend supports the following languages:

English

Q. What type of pricing plans does Buildertrend offer?

Buildertrend has the following pricing plans:

Subscription

Q. Does Buildertrend support mobile devices?

Buildertrend supports the following devices:

Android, iPhone, iPad

Q. What other apps does Buildertrend integrate with?

Buildertrend integrates with the following applications:

Dropbox, QuickBooks, QuickBooks Online, Ryvit, STACK, Square Takeoff, Twitter, Wordpress, Xero, Xero

Q. What level of support does Buildertrend offer?

Buildertrend offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials