Buildertrend

Buildertrend

A better way.

4.5/5 (1339 reviews)

Buildertrend Overview

What is Buildertrend?

Buildertrend is cutting-edge, cloud-based project management software. With nearly 1 million users across the globe, Buildertrend empowers the construction industry with a better way to build. Buildertrend’s software helps construction professionals build more projects while reducing delays, eliminating communication errors, and increasing customer satisfaction. From Estimating, Scheduling, and Change Order features to Client Communication and Document Management tools, the feature set is here to streamline every aspect of the construction process. Each customer has a dedicated Buildertrend Coach to deliver a personalized, unlimited training experience. Customers also have unlimited access to branding and web services, educational webinars, live chat support, and an extensive online help center. For more learning, they also host Buildertrend University at their headquarters for an immersive learning experience or On-Site Consulting, if you prefer for their team to come to you and work side by side with your company. Buildertrend integrates with other solutions such as QuickBooks, Xero and material takeoff tools.

Buildertrend Overview

Pricing

Starting from
US$299.00/month

Pricing options

Free Trial
Subscription
Value for money

Unlimited projects and users starting at $299/month.


Buildertrend Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa
Supported Languages
English

Screenshots

Buildertrend screenshot:
Buildertrend screenshot: Buildertrend screenshot: Buildertrend screenshot: Buildertrend screenshot:

Buildertrend Reviews

Buildertrend Reviews

Overall rating
4.5
/
5 1339 reviews
Excellent
861

Very good
394

Average
68

Poor
13

Terrible
3

Value for Money
4.3
Features
4.3
Ease of Use
4.3
Customer Support
4.7
94% recommended this app
Brian D.

Revolutionized my sales follow up

I used other CRMs in the past, but love using BuilderTrend. Its simple setup has allowed me to keep track of my customers as well as provide better follow up to my clients. I just utilize the Sales section of BuilderTrend, but it has improved my client relationships and increased my overall sales.


Katie K.

BuilderTrend is the glue that keeps our Business together!

Amazing. Has been a game changer for our small business and has the capacity to grow with us!


Joel M.

Easy to use project management for medium to large projects

Overall, it was great! They were always improving the program and were always available to help.


Diana N.

Easy to use and not just for building homes

I would recommend this to other companies. My friend is using it perfectly for her real estate sales and marketing company. They're not even building but I'm finding that this platform is flexible and adaptable like that.


Danielle T.

We are a boutique custom home builder; each project is unique and personalized. Although I was not involved in the selection of this software, my understanding is that we wanted a program that could be accessed by all the parties involved, handle the scheduling and move us away from paper checklists - ultimately allowing all users to be both informed of changes and to be able to plan for future events without having to directly communicate with each person.

As far as scheduling goes this system has failed. It has caused more time consuming questions. My complaint is that you can only link item to item by a (or a couple) predecessor(s) that, ultimately, the program struggles with which item is next in the list if a few of them share the same linked task. Also in a best case scenario, this scheduled list is how you build a house - but in most cases something, whether it be trade related or whether related or inspection related, cause a task to be delayed but the other ones would continue on schedule however the program has linked the start date to the the delayed task and now the whole calender is messed up. Or perhaps the exterior of the house generally starts after framing and roofing but maybe a winter storm makes this impossible so you continue the interior for weeks. Then you try and adjust backwards and because your best case scenario template stated it should commence at framing completion and you delayed that. Thus your left with a domino affect of wrong dates. and a series of emails sent to vendors informing them of the delay that really didn't apply to them. So they change schedules and you are left with no trades to do the interior work that in your mind could and should be fine.

I also find that the program doesn't offer enough flexibility in the selection section. It allows me to upload a previously created document to be stored that a homeowner could then log on and download. They then fill out and can't re-upload this document, so they are forced to fax or scan and email back to us. This is neither time effective nor practical. Perhaps it would be better if we were able to create a checklist that was interactive in this section, similar to the change orders where we type out the change and the client could update decisions. In our company we don't limit our clients to three choices of floor plans and two cabinet doors and 4 granite selections, they are free to choose anything they can dream of. As a result we cannot load a document that would apply to all builds.

However, I believe the change orders tab is well thought out, easy to use and provides all the options to make it a valuable asset. The warranty section does a great job of tracking and notifying and saving time and assuring that service and warranty items are handled and accepted. The daily log and messaging capabilities that allow us to keep a record of notes or messages in one area logged by date and job site is extremely valuable and a good system.

Furthermore, the software as a whole is easy to learn, has a logical and simple layout so even those who are not computer savvy can fumble through without creating errors and won't be too intimidated by the complexity of the software to attempt to use it.

Finally, the technical support and training provided is always quick to help resolve an issue or aid in a question. New training is scheduled in a very quick time frame for free and is tailored to the person that requires it. This is handled exceptionally well in a time when often companies forget you exist once the purchase is complete.

So, we have decided that we will use BuilderTrend for those things that they excel at and don't use it as a scheduling tool.


Brian D.
Industry: Renewables & Environment
Company size: 13-50 Employees

Revolutionized my sales follow up

Used Daily for 6-12 months
Reviewed on 13/6/2019
Review Source: Capterra

I used other CRMs in the past, but love using BuilderTrend. Its simple setup has allowed me to keep track of my customers as well as provide better follow up to my clients. I just utilize the Sales section of BuilderTrend, but it has improved my client relationships and increased my overall sales.

Pros

Buildertrend is great--I love using the Activity Calendar and Lead Report to keep track of my follow up with my customers. I can use activity notes to remember what I discussed with customers when we last spoke, and this helps me engage in better dialogue when I follow up with customers. Our installation team loves using the project management feature to keep track of our installs and provide an easy transition from sales to installation.

Cons

The user interface is kind of clunky, especially on the app. Sometimes it is difficult to find stuff and the filters can get annoying.

Response from Buildertrend

Brian, thank you for your review and honest feedback! We love hearing how Buildertrend has helped your company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Katie K.
Industry: Construction
Company size: 13-50 Employees

BuilderTrend is the glue that keeps our Business together!

Used Daily for 2+ years
Reviewed on 4/11/2019
Review Source: Capterra

Amazing. Has been a game changer for our small business and has the capacity to grow with us!

Pros

BuilderTrend is built for us, builders! It has what we need, without hassle. All of our employees, from the most tech savy to those used to pen and paper, have been able to use with ease. All notes, photos, documents and more all in once place, with access to all. So Much Better than the physical folders we were using just a few years ago. So Thankful for BuilderTremd!

Cons

Sales Reports to track year to date, month to date, etc would be helpful for our sales team. The data is there, it just needs programming to make this happen.

Response from Buildertrend

Katie - thank you for your review and feedback! We're happy to be a game changer for the GJC team. As for your feedback about reports, I've passed that along to our Product team! Thanks again.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Joel M.
Industry: Construction
Company size: 2-10 Employees

Easy to use project management for medium to large projects

Used Daily for 1+ year
Reviewed on 24/11/2019
Review Source: Capterra

Overall, it was great! They were always improving the program and were always available to help.

Pros

The best thing this offered to my company was clean and clear communication with my clients. It set us apart from other companies - allowing the clients to have their own sites to pay, see updates, track communication, sign documents, and more. As we do renovations, many of our clients are not local enough, so using this program allowed me to keep them updated and get draws without us feeling hounded by them and without them ever worrying about progress.

Cons

The worst part would be the cost/benefit factor - specifically as it pertained to our company. When we changed to do smaller projects ($5K-$20K) the value decreased because we had to pay per project. Our company is just a little too small to truly benefit from the monthly payments.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Diana N.
Industry: Marketing & Advertising
Company size: 13-50 Employees

Easy to use and not just for building homes

Used Daily for 6-12 months
Reviewed on 19/9/2019
Review Source: Capterra

I would recommend this to other companies. My friend is using it perfectly for her real estate sales and marketing company. They're not even building but I'm finding that this platform is flexible and adaptable like that.

Pros

My favourite bit about this software is that I can add as many users as I like and not incur extra charges like we do for other software. At one point we had over 40 users. It's extremely helpful to us to have this feature because as a small business, we want to grow and it's difficult to do that if we can't include all the people we need in a system due to cost.

Cons

We had issues with the cost codes. There were issues that could only be dealt with through the backend. I wish we had the ability to fix things like that ourselves including uploading a csv into the system.

Response from Buildertrend

Diana, thank you so much for your review! It's awesome to hear the way you are using it for your business, along with your friend in her business too!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Danielle T.

Reviewed on 26/3/2013
Review Source: SoftwareAdvice

We are a boutique custom home builder; each project is unique and personalized. Although I was not involved in the selection of this software, my understanding is that we wanted a program that could be accessed by all the parties involved, handle the scheduling and move us away from paper checklists - ultimately allowing all users to be both informed of changes and to be able to plan for future events without having to directly communicate with each person.

As far as scheduling goes this system has failed. It has caused more time consuming questions. My complaint is that you can only link item to item by a (or a couple) predecessor(s) that, ultimately, the program struggles with which item is next in the list if a few of them share the same linked task. Also in a best case scenario, this scheduled list is how you build a house - but in most cases something, whether it be trade related or whether related or inspection related, cause a task to be delayed but the other ones would continue on schedule however the program has linked the start date to the the delayed task and now the whole calender is messed up. Or perhaps the exterior of the house generally starts after framing and roofing but maybe a winter storm makes this impossible so you continue the interior for weeks. Then you try and adjust backwards and because your best case scenario template stated it should commence at framing completion and you delayed that. Thus your left with a domino affect of wrong dates. and a series of emails sent to vendors informing them of the delay that really didn't apply to them. So they change schedules and you are left with no trades to do the interior work that in your mind could and should be fine.

I also find that the program doesn't offer enough flexibility in the selection section. It allows me to upload a previously created document to be stored that a homeowner could then log on and download. They then fill out and can't re-upload this document, so they are forced to fax or scan and email back to us. This is neither time effective nor practical. Perhaps it would be better if we were able to create a checklist that was interactive in this section, similar to the change orders where we type out the change and the client could update decisions. In our company we don't limit our clients to three choices of floor plans and two cabinet doors and 4 granite selections, they are free to choose anything they can dream of. As a result we cannot load a document that would apply to all builds.

However, I believe the change orders tab is well thought out, easy to use and provides all the options to make it a valuable asset. The warranty section does a great job of tracking and notifying and saving time and assuring that service and warranty items are handled and accepted. The daily log and messaging capabilities that allow us to keep a record of notes or messages in one area logged by date and job site is extremely valuable and a good system.

Furthermore, the software as a whole is easy to learn, has a logical and simple layout so even those who are not computer savvy can fumble through without creating errors and won't be too intimidated by the complexity of the software to attempt to use it.

Finally, the technical support and training provided is always quick to help resolve an issue or aid in a question. New training is scheduled in a very quick time frame for free and is tailored to the person that requires it. This is handled exceptionally well in a time when often companies forget you exist once the purchase is complete.

So, we have decided that we will use BuilderTrend for those things that they excel at and don't use it as a scheduling tool.

Rating breakdown

Ease of Use
Customer Support

User recommendation
8.7/10
Based on 1,339 user ratings
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Buildertrend Pricing

Buildertrend Pricing

Starting from
US$299.00/month
Free Trial
Subscription
Value for money

Unlimited projects and users starting at $299/month.

Unlimited projects and users starting at $299/month.

Value for Money
4.3/5
Based on 1,339 user ratings
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Buildertrend Features

Buildertrend Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Bid Management
Change Order Management
Collaboration Tools
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Estimating
Job Costing
Project Estimating
Project Management
Project Tracking
Projections
Real Time Updates
Reporting & Statistics
Subcontractor Management
Features
4.3/5
Based on 1,339 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Buildertrend

Additional information for Buildertrend

Key features of Buildertrend

  • Change Order Management
  • Customer Portal
  • Daily Logs
  • Document & Photo Management
  • Estimating
  • Improving Sales
  • Job Costing
  • Lead Management
  • Online Schedule Management
  • Project Communication
  • Proposal Generation
  • Selections Management
  • Subcontractor Portal
  • Survey's
  • Time Tracking
  • To-do's
  • Warranty / Service Management
  • Warranty Management

Benefits

Run your entire business from one single platform.

Save time and money through scheduling efficiency.

Never loose money on a botched change order again.

Manage your subcontractors with ease.

Automatic notifications cut down phone calls and emails.

Buildertrend FAQs

Buildertrend FAQs

Below are some frequently asked questions for Buildertrend.

Q. What type of pricing plans does Buildertrend offer?

Buildertrend offers the following pricing plans:

Starting from: US$299.00/month

Pricing model: Subscription

Free Trial: Available

Unlimited projects and users starting at $299/month.

Q. What are the main features of Buildertrend?

Buildertrend offers the following features:

  • Change Order Management
  • Customer Portal
  • Daily Logs
  • Document & Photo Management
  • Estimating
  • Improving Sales
  • Job Costing
  • Lead Management
  • Online Schedule Management
  • Project Communication
  • Proposal Generation
  • Selections Management
  • Subcontractor Portal
  • Survey's
  • Time Tracking
  • To-do's
  • Warranty / Service Management
  • Warranty Management

Q. Who are the typical users of Buildertrend?

Buildertrend has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Buildertrend support?

Buildertrend supports the following languages:

English

Q. What type of pricing plans does Buildertrend offer?

Buildertrend has the following pricing plans:

Subscription

Q. Does Buildertrend support mobile devices?

Buildertrend supports the following devices:

Android, iPhone, iPad

Q. What other apps does Buildertrend integrate with?

Buildertrend integrates with the following applications:

Dropbox, QuickBooks, QuickBooks Online, Ryvit, STACK, Square Takeoff, Twitter, Wordpress, Xero, Xero

Q. What level of support does Buildertrend offer?

Buildertrend offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials