Pipedrive Overview

What is Pipedrive?

Pipedrive is a CRM and sales pipeline management tool for small and medium sized sales teams. It's built hand-in-hand by hardcore salespeople and ex-Skypers. Pipedrive organizes leads in a way you'll always have a great overview of sales, and makes you focus on the important deals first.

When firing up Pipedrive, you’ll always land on a single, streamlined view of your sales process. It gives clarity, and gets your team on the same page. Your emails, calls, and progress are tracked automatically. Pipedrive clears the way, so you can focus on doing what you do best. Because the pipeline is your starting point, Pipedrive keeps your actions on-point not off-target and your goals realistic not idealistic.

Pipedrive integrates with Google Contacts, Google Calendar and other Google apps, and can be accessed via desktop or mobile device.

Pipedrive Overview

Pricing

Starting from
US$15.00/month

Pricing options

Free Trial
Subscription
Value for money

A simple CRM starting at $15 per user per month subscription, with a discount for annual payment. It's easy to add or remove team members at any time.


Pipedrive Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Dutch, English, Finnish, French, German and 9 others, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish

Screenshots

Pipedrive screenshot: Pipeline with Activity
Pipedrive screenshot: Pipeline with Activity Pipedrive screenshot: List View Pipedrive screenshot: Timeline Pipedrive screenshot: Contact View Pipedrive screenshot: Take Notes with @mentions Pipedrive screenshot: Plan for Follow-Ups Pipedrive screenshot: Live Dashboard Pipedrive screenshot: Statistics View in Pipedrive Pipedrive screenshot: Healthy Pipeline Pipedrive screenshot: Seamless Android and iOS Mobile apps

Pipedrive Reviews

Pipedrive Reviews

Overall rating
4.6
/
5 2175 reviews
Excellent
1422

Very good
640

Average
89

Poor
17

Terrible
7

Value for Money
4.5
Features
4.3
Ease of Use
4.6
Customer Support
4.4
95% recommended this app
Peter L.

Pipedrive - selected ahead of HubSport

Very happy so far with PipeDrive - agonised initially about using it because of weaker marketing automation features and 1000 email limit on emails, but still its quick and easy to use and less 'how do you do that' than any of the other five or so CRM's we experimented with.

Strongly recommend.


Kandice E.

Pipedrive makes it easy!!!

We have had a great experience. When we first on boarded Pipedrive, any questions we had were easily answered by the Pipedrive team. Truly great.


Scott K.

EASY PEASY!

We haven't found a better system for the price or one that didn't require another 6-month long "consultant" to customize it, only to learn that what we really wanted was not doable. I'm finished searching for and customizing CRM's because Pipedrive has done the job well-enough for us.


Alan ..

Pipedrive - it could be so good

its a crm doing what we want a crm to do - collecting and storing client information and allowing you to book in future contact with them. It has some pretty clever features but also some annoying ones.


Justin M.

Forget about Salesforce. Pipedrive is the jam.

We use PipeDrive to manage our sales pipeline in an easy way. It has a nice, simple UI and a great iOS app.


Peter L.
Industry: Information Technology & Services
Company size: 13-50 Employees

Pipedrive - selected ahead of HubSport

Used Daily for 1-5 months
Reviewed on 15/1/2020
Review Source: Capterra

Very happy so far with PipeDrive - agonised initially about using it because of weaker marketing automation features and 1000 email limit on emails, but still its quick and easy to use and less 'how do you do that' than any of the other five or so CRM's we experimented with.

Strongly recommend.

Pros

Well integrated CRM that works. Clear, easy-to-navigate from company to lead to deal.

Does not try to pretend to be a jack-of-all-trades. An excellent integrations universe provides options for superior specialist apps to provide improved functionality in that area of speciality. Looking at you Ontraport.

Pricing is reasonable:- we are paying £150 for three users. Not cheap - its on the edge of our own affordability, but not as expensive as the frankly ridiculous HubSpot pricing.

Nice free trial process and easy to start without nonsense of having to be sold to be some US-based rep for which I just do not have the time. Keap lost out to us here...

Cons

Maximum of 1 000 names on an email. Even as a small SaaS business we will be hitting this limit with six months. The work around is relatively simple: we have used MailChimp, for which there is a great integration in PipeDrive.

Using MailChimp means we do not need PipeDrive Professional (and MailChimp is cheaper than the extra cost of Professional over Advanced) but I would rather pay a bit more for an integrated solution.

Design is perhaps not as slick as HubSpot, but the ease of adding additional fields to contacts, jumping between companies and contacts is better.

Weak/no LinkedIn integration. Surely this must be the most important tool for B2B lead gen? Really should be more tightly integrated (e.g. add a lead directly from LinkedIn)

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Kandice E.
Industry: Consumer Electronics
Company size: 2-10 Employees

Pipedrive makes it easy!!!

Used Daily for 1+ year
Reviewed on 6/1/2020
Review Source: Capterra

We have had a great experience. When we first on boarded Pipedrive, any questions we had were easily answered by the Pipedrive team. Truly great.

Pros

We love everything about Pipedrive. It has so many desirable features for keeping your customer database as well as your sales 'deals' organized. It is a one stop shop, truly. We would love more than anything if every single department had something as easy as Pipedrive. It has never taken us more than one day to get someone trained on using Pipedrive, it's that easy!!! It keeps all dollar amounts, products, customer information, emails, reminders, notes, attachments, reporting, analytics, social profiles from your customers information, and more!! I highly recommend Pipedrive.

Cons

We truly have no cons about this application..

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Scott K.
Industry: Commercial Real Estate
Company size: 2-10 Employees

EASY PEASY!

Used Daily for 2+ years
Reviewed on 21/2/2020
Review Source: Capterra

We haven't found a better system for the price or one that didn't require another 6-month long "consultant" to customize it, only to learn that what we really wanted was not doable. I'm finished searching for and customizing CRM's because Pipedrive has done the job well-enough for us.

Pros

We have tried and bought countless CRM's for our small Commercial Real Estate firm. We've spent over $100,000 reviewing, consultants, setting-up time (dedicated payroll) and purchasing the CRM software. No matter how many times we try to move-on to the latest and greatest CRM software with all the newest features, we keep going back to Pipedrive. The simplicity, clean layout, customization (without a consultant) and price just keeps us coming back to Pipedrive.

We can make countless custom form fields, add phone, text, chat, IVR, email. They have a generic version of AI which looks up a contacts Social Media info and business data. There are management controls and reporting.

The software could be more robust and add more Multi-Channel marketing features, but we haven't found a better system for the price or one that didn't require another 6-month long "consultant" to customize it, only to learn that what we really wanted was not doable. I'm finished searching for and customizing CRM's because Pipedrive has done the job well-enough for us.

Cons

The software could be more robust and add more Multi-Channel marketing features. We prefer CRM's that have all of the communication features included, such as email, chat, text, call, etc. Recently, Pipedrive added a phone system, but you are required to upgrade to a "Pro" account. We would prefer to just pay for the feature per agent, vs increasing the price for all of our agents for a simple feature like adding a phone, etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alan ..
Industry: Marketing & Advertising
Company size: 2-10 Employees

Pipedrive - it could be so good

Used Daily for 1-5 months
Reviewed on 24/8/2018
Review Source: Capterra

its a crm doing what we want a crm to do - collecting and storing client information and allowing you to book in future contact with them. It has some pretty clever features but also some annoying ones.

Pros

The map function is great - it shows your contacts on a map which is really handy. the way you can customise filters in any field and save it is as a filter is great and easy to use. The search searches everything including

Cons

Live chat with customer service was great when we were on free trial, not sure if its a coincedence but once we started paying and using it the response time has changed from minutes to hours or days. It was great at first and wouldn't have used it without it being so quick but i guess thats the point...
Had heaps of troubles with imports, still not sorted out and there is only 1 person in Australia who can assist but i think it is a secondary line of business for him. Would have been happy to pay for support
It doesnt manage people well if their email address is not in there - default is it creates a new person which means lots of duplicates (with weird names automatically created from email address)or the other option is Pipedrive turn off this function by request and it does nothing - our previous crm had unassigned email where all the emails sat until you created a new person or assigned an existing one - it was the main method we used for adding contacts to the crm so not having it is a problem, we will have to work out some way of tagging existing contacts and then go through weekly and filter out non tagged ones and fix them so theres a workaround but its annoying for something i thought would be a pretty common issue.
if you click on an activity in your activitiy list it gives a pop up screen to edit the activity and only allows you to see info about that activity not anything on the company, if you go from the company page and click on the activity is better but n

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Justin M.
Industry: Information Technology & Services
Company size: 2-10 Employees

Forget about Salesforce. Pipedrive is the jam.

Used Daily for 2+ years
Reviewed on 5/12/2019
Review Source: Capterra

We use PipeDrive to manage our sales pipeline in an easy way. It has a nice, simple UI and a great iOS app.

Pros

Pipedrive is a super easy-to-use, customizable CRM alternative for those of us in tech, creative industries, or just anyone that hates clunky, ugly, overly complex platforms like Salesforce. Sets up in seconds, there's a great iOS app, and it's actually a pleasure to use. Quick and easy.

Cons

I don't have any complaints about PipeDrive. Perhaps if you are a power user of a CRM like Salesforce, you may that there are certain APIs or integrations that don't exist between this platform and others. For me PipeDrive offers more than enough features and functionality, it's easy to use and just what is needed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 2,175 user ratings
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Pipedrive Pricing

Pipedrive Pricing

Starting from
US$15.00/month
Free Trial
Subscription
Value for money

A simple CRM starting at $15 per user per month subscription, with a discount for annual payment. It's easy to add or remove team members at any time.

A simple CRM starting at $15 per user per month subscription, with a discount for annual payment. It's easy to add or remove team members at any time.

Value for Money
4.5/5
Based on 2,175 user ratings
Compare value for money rating with alternatives
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Pipedrive Features

Pipedrive Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.3/5
Based on 2,175 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Pipedrive

Additional information for Pipedrive

Key features of Pipedrive

  • 24/7 Support
  • Contact History
  • Email integration
  • Full Customization
  • Goal Setting & Reporting
  • Google Calendar & Contacts Integration
  • Mobile Apps
  • Multi-Language
  • Powerful API
  • Roles & Organizational Hierarchy
  • Sales Pipeline View - great overview of sales

Benefits

• Our Pipeline View gives you the best possible overview of outstanding deals.
• Timeline View gives an accurate forecast for ongoing month or quarter.
• Customize everything: it is extremely easy to fit Pipedrive to your needs.
• Superb reporting: set team and individual targets and measure results in real-time.
• Solid, Safe & Secure: rock-solid hosting, nightly backups in multiple locations.
• Saves you time: we eliminated the things that slow you down in conventional CRMs.
• Syncs with Google Calendar and Contacts, dropbox for Gmail
• Connects to other software like MailChimp, RightSignature, Contactually, Ecquire easily + features a powerful API for custom connections.

GetApp Analysis

GetApp Analysis

Nobody understands the ins-and-outs of sales pipeline management better than the salespeople who use these systems every day. That’s why Pipedrive, a cloud-based sales pipeline management solution, stands out among competitors in the marketplace. The application was built by experienced salespeople, with an eye for keeping sales processes as simple, straightforward, and efficient as possible.

Pipedrive is primarily used by small and mid-size teams, however the sales CRM’s advanced features have wide applications. Professionals can use Pipedrive to organize their contacts, forecast sales, and follow-up with leads at optimal times. The solution works on both desktops and mobile devices, thanks to powerful iOS and Android applications.

Live Dashboards

What is Pipedrive?

Pipedrive is a sales CRM and pipeline management application that was created for small and mid-size teams, along with freelancers and non-profits. The purpose behind the solution is to give users the best possible view of all outstanding deals they, and their colleagues, are working on. Pipedrive is completely customizable, which makes it possible for teams to mold the application to their needs, rather than the other way around.

Timeline views provide users with accurate sales forecasts for the coming months and quarters. Advanced reporting features allow users to set both personal and group targets and track how close they’re coming to meeting those targets in real-time. Nightly backups in multiple locations help to ensure that the data that teams enter into Pipedrive is always safe and secure.

User Details

Pipedrive Main Features

Sales Pipelines

Most sales teams prefer to use pipelines to see where they’re at and uncover hidden business opportunities. Pipedrive’s sales pipeline views are more effective than traditional to-do lists because they display sales and leads at all different stages. This allows salespeople to clearly view how they are doing and hone in on deals that need immediate attention.

Click over to your sales pipeline for an overview of where you and your teammates are at with any ongoing deals. With Pipedrive’s zoom features, you can narrow in on deals that were added in the past day or week. You can also move deals forward through the pipeline by dragging and dropping them into place.

Pipeline View

Contact Histories

Pipedrive keeps complete deal histories and records of all online interactions between salespeople and their leads or business contacts. In the Contacts portion of the application, users are able to search for contacts by name or organization.

Use the search feature in Pipedrive’s mobile app to pull up contact information for any lead on your mobile device. You can filter your searches by deal—for example, typing in something like “Jennifer’s leads” or “Display ad sales”—and start new calls or emails with one-click. You can also add notes from meetings to any contact’s user history.

Contact View

Timeline Views

Pipedrive’s Timeline View acts as a personal sales manager, helping business users select the right deals and leads to focus on at any given time. Deals are arranged by their expected close dates, allowing salespeople to discover which activities they should be working on before deals get stale.

Customize your Timeline View based on personal preferences or existing sales workflows. You can adjust the Timeline View to see deals arranged by delivery to implementation date. Timeline View is also an important tool for managers who are interested in seeing how their sales teams are doing without spending too much time looking into their salespeople’s individual pipelines.

Timeline View

Sales Forecasting

Sales forecasting tools provide teams with insights into how they can expect the next months or quarters to turn out. Pipedrive’s sales forecasting module provides users with a birds-eye view of company performance. This makes it easier for managers to make adjustments to their plans or expectations before revenue targets fall off track.

Using Pipedrive’s sales forecasting tools, you can track all your to-do items, emails, and scheduled calls for the coming day, along with those that are scheduled to be completed by the end of the month. Click between Pipedrive’s two views (Pipeline View and Timeline View) to see day-to-day work and long-term planning schedules. You can elect to receive notifications any time there is too little engagement with a deal, or when a deal is failing to move through the pipeline at its anticipated rate.

Sales Forecasting

Reporting Capabilities

Every team has its own concerns when it comes to reporting, which is why Pipedrive has developed a customizable platform that businesses can adapt to their own needs. With Pipedrive, salespeople track any number of metrics, including the number of calls made by individual team members and the number of pitches completed in a given period of time.

Visit your personal sales dashboard to see an overview of the data that Pipedrive has collected. You can filter this information by category, product, services, or team member. You can see how your sales results stack up against those of your colleagues, and you can monitor your progress toward reaching personal activity goals in real-time.

Statistics View

Pipedrive Integrations

Pipedrive integrates with multiple of third-party applications, including Dropbox, Google Apps, Google Drive, and Highrise. A Google Maps integration makes it easy for salespeople to see their customers on interactive maps. Pipedrive’s REST API is also available.

Pipedrive Pricing

Pipedrive offers straightforward pricing. Businesses can expect to spend $12 per user, per month. Pipedrive does not charge any hidden fees, and there are no contracts or account limits.

Businesses that expect to have more than 50 users should contact Pipedrive directly for custom pricing information.

Pipedrive Bottom Line

  • Lean CRM application designed for sales teams.
  • Helps salespeople follow up with leads in a timely manner.
  • Forecasting tools provide managers with a birds-eye view of group performance.
  • Mobile applications allow users to search through contacts and deals 24/7.
  • Sales pipelines keep prospects and contacts organized.

Pipedrive FAQs

Pipedrive FAQs

Below are some frequently asked questions for Pipedrive.

Q. What type of pricing plans does Pipedrive offer?

Pipedrive offers the following pricing plans:

Starting from: US$15.00/month

Pricing model: Subscription

Free Trial: Available

A simple CRM starting at $15 per user per month subscription, with a discount for annual payment. It's easy to add or remove team members at any time.

Q. What are the main features of Pipedrive?

Pipedrive offers the following features:

  • 24/7 Support
  • Contact History
  • Email integration
  • Full Customization
  • Goal Setting & Reporting
  • Google Calendar & Contacts Integration
  • Mobile Apps
  • Multi-Language
  • Powerful API
  • Roles & Organizational Hierarchy
  • Sales Pipeline View - great overview of sales

Q. Who are the typical users of Pipedrive?

Pipedrive has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Pipedrive support?

Pipedrive supports the following languages:

Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish

Q. What type of pricing plans does Pipedrive offer?

Pipedrive has the following pricing plans:

Subscription

Q. Does Pipedrive support mobile devices?

Pipedrive supports the following devices:

Android, iPhone, iPad

Q. What other apps does Pipedrive integrate with?

Pipedrive integrates with the following applications:

ActiveCampaign, Acuity Scheduling, Bitium, Freshdesk, Help Scout, HubSpot Marketing, PieSync, SeamlessGov, Survicate, Zapier

Q. What level of support does Pipedrive offer?

Pipedrive offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials