About Bitrix24

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. Clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 12 million companies rely on Bitrix24 in 186 countries.

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
— workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
— company services such as visual structure, absence chart, task and work time reporting, employee directory;
— time management tools with check-in/-out mechanism, daily planner, and regular work reports;
— time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
— document libraries with flexible permission systems, versioning, and WebDAV support
— social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
— CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.

Pricing starting from:

US$61.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Bitrix24

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface.
Bitrix24 lets you:
— store, search, share and discuss documents and other objects;
— coordinate schedules, tasks, and projects;
— manage external communications via CRM and extranet all with minimal navigation.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Supported Languages

Chinese, English, French, German, Indonesian and 9 others

Pricing starting from:

US$61.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Bitrix24 Software - Bitrix24 Kanban View
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Videocalls
Bitrix24 Software - Bitrix24 CRM Deals
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Workflows
Bitrix24 Software - Bitrix24 Company Structure
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Bitrix24 video
Bitrix24 Software - Bitrix24 Kanban View
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Videocalls
Bitrix24 Software - Bitrix24 CRM Deals
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Workflows
Bitrix24 Software - Bitrix24 Company Structure

Features

Total features of Bitrix24: 413

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Agenda Management
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking
  • Attendee Management
  • Audience Targeting
  • Audio/Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Attendant
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Availability Management
  • Backup and Recovery
  • Bar Chart
  • Batch Communications
  • Batch Processing
  • Benchmarking
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometric Recognition
  • Biometrics
  • Blogs
  • Brainstorming
  • Business Process Automation
  • Business Process Control
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Centre Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalisation
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloguing/Categorisation
  • Channel Management
  • Chat/Messaging
  • Class Scheduling
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Colour Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Content Publishing Options
  • Contractor Management
  • Conversation Intelligence
  • Create Subtasks
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customisable Branding
  • Customisable Dashboard
  • Customisable Forms
  • Customisable Invoices
  • Customisable Templates
  • Customizable Fields
  • Customization
  • Daily Reports
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Data Synchronisation
  • Deal Management
  • Decision Support Systems
  • Dependency Tracking
  • Design Management
  • Discount Management
  • Discussions/Forums
  • Distribution Management
  • Document Capture
  • Document Generation
  • Document Management
  • Document Storage
  • Donation Management
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Financial Management
  • For AEC Industry
  • For Call Centres
  • For Cloud Phone Systems
  • For Financial Institutions
  • For IT Project Management
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Religious Organizations
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Form Builder
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Workflow Editor
  • Group Management
  • Group Scheduling
  • Guided Selling
  • HR Management
  • Help Desk Management
  • Hourly Billing
  • IVR/Voice Recognition
  • Idea Management
  • Import Tasks
  • Inbound Call Centre
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Internal Meetings
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Issue Management
  • Issue Scheduling
  • Jobs Board
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Learning & Development
  • Leave Tracking
  • List Management
  • Live Chat
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Meeting Room Booking
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Message Personalisation
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimised Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-User Collaboration
  • Multi-board
  • Negative Feedback Management
  • Office Suite
  • Offline Access
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Booking
  • Online Booking Tools
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Online Voice Transmission
  • Opportunity Management
  • Outbound Call Centre
  • PBX
  • Parent Task
  • Patient Communications
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalisation
  • Phone Key Input
  • Pipeline Management
  • Policy Management
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics
  • Predictive Dialer
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritisation
  • Private Network
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalogue
  • Product Configurator
  • Product Lifecycle Management
  • Product Roadmapping
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Publishing Options
  • Punch card
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real Time Notifications
  • Real Time Synchronisation
  • Real Time Updates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Records Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Relationship Tracking
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Responsive
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Room Booking
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Sprint Planning
  • Staff Management
  • Status Tracking
  • Strategic Planning
  • Subscriber Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Calendars
  • Team Management
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Third-Party Integration
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • To-Do List
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Usage Tracking/Analytics
  • User Profiles
  • Utilisation Reporting
  • Vacation/Leave Tracking
  • Variable Workforce
  • Version Control
  • Video Conferencing
  • Virtual Call Centre
  • Virtual Extensions
  • Visual Analytics
  • Visual Workflow Management
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Widgets
  • Wiki
  • Win/Loss Analysis
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Alternatives

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4.3
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#2 Alternative to Bitrix24
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Keap

4.1
#3 Alternative to Bitrix24
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Nutshell

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Reviews

Overall rating

4.2 /5
(751)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
3.9/5
Customer Support
3.9/5

Already have Bitrix24?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 751
Maszni
Overall rating
  • Industry: Entertainment
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Project management software with very good workload planning

Reviewed on 22/3/2021

Overall, working with Bitrix24 as my main project management software has really improving my team...

Overall, working with Bitrix24 as my main project management software has really improving my team effectiveness in developing a product and increase our time spend on organizing project that has short due-date.

Pros

I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. It is a very important to do this step, so we can track our task precisely and preventing us from skipping task on project. The project template is easily customizable to cater for the project needs.

Cons

The developer should really taking consideration user experience and opinion on the software tools placement. Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.

Sara
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Functional and collaborative communication tool

Reviewed on 23/1/2023

It improves work flow by enabling secure, remote online communication. This solution uses profession...

It improves work flow by enabling secure, remote online communication. This solution uses professional-grade tools to satisfy all needs, from collecting team opinions to monitoring financial operations and trade.

Pros

Tasks, projects, and pipelines are Bitrix24's best features. It helps manage project roles. Functions can also classify members. It defines workflow management, project organization, and scheduling skills.

Cons

It is thorough and straightforward to integrate into business, so far. It's simple and customizable to your company's needs.

Keshav
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Cloud-Based Collaborative Platform With Complete Set Of Tools To Simplify The Entire Workflow

Reviewed on 17/4/2023

Along with online storage and collaboration tools, it has all the required features and tools. its...

Along with online storage and collaboration tools, it has all the required features and tools. its features and functionalities make it an excellent alternative for CRM optimization, process automation, project management, document incorporation, and communication enhancement. Since it encourages collaboration and makes teamwork easier, it is a well-liked application for both small and large enterprises.

Pros

It is an approach that is useful in every aspect because it allows for seamless and safe online communication, even from a distance, which improves workflow. The ability to navigate through various items and better understand the sales process is made possible by how simple it is to customize our pipeline as well as how readily automation can be added to it. It is a multi-operations software that enables multitasking in a variety of ways, including project management with robust communication tools, creating selling sites and automating sales.

Cons

I don't like their notification system because we always receive the same notifications every time we log in. The mobile app sometimes becomes too slow and takes a long time to launch.

Sarbjit
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

UX Wise too bad to understand where we needs to edit options

Reviewed on 22/5/2023

Average

Average

Pros

Bitrix24 Chat only not video calls, IVR Call dropping issue. Leave Approving issue.

Cons

Lots of things, setup call with me. Not easy to type here.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing Bitrix24

In-Relevant Support and Documentation

Reasons for Switching to Bitrix24

Price Wise
Elīna
Overall rating
  • Industry: Cosmetics
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Professional HR Platform

Reviewed on 3/2/2023

Our experience with Bitrix24 has been nothing short of positive. It has exceeded our expectations...

Our experience with Bitrix24 has been nothing short of positive. It has exceeded our expectations and has greatly improved the HR operations within our organization.

Pros

Bitrix24 has proven to be a valuable asset for our HR team. It offers a wide range of features that streamline HR processes and make them more efficient. The user interface is intuitive and easy to navigate, which has greatly improved our productivity.

Cons

There have been instances where the customizability options were limited, but this is a minor issue compared to the overall benefits the platform provides.

Showing 5 reviews of 751 Read all reviews

Bitrix24 FAQs

Below are some frequently asked questions for Bitrix24.

Bitrix24 offers the following pricing plans:

A 15-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Cloud Basic: $61/mo Standard: $124/mo Professional: $249/mo On-premise Business: $2990 (one-time license) Enterprise: $24990 (one-time license)

Bitrix24 has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Bitrix24 supports the following languages:

Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese

Bitrix24 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Bitrix24 integrates with the following applications:

3CX, Apache OpenOffice, Asana, Asterisk, Authorize.Net, Azure Active Directory, Box, Braintree, DocuSign, Dropbox Business, Dropbox Paper, Evernote Teams, FreshBooks, Gmail, Google Analytics 360, Google Calendar, Google Docs, Google Drive, Jira, Jotform, LibreOffice, Mailchimp, Mailigen, Meta for Business, Microsoft 365, Microsoft Outlook, OneDrive, Operations Hub, PayPal, Pipedrive, Plivo, QuickBooks Online Advanced, Quickbooks Online, SendPulse, Stripe, SugarCRM, Time Doctor, UniSender, WordPress, Xero, Zadarma, Zapier, Zendesk Suite

Bitrix24 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for Bitrix24.