About Chargebee

Chargebee is a PCI DSS Level 1 certified recurring billing system for SaaS and subscription based eCommerce businesses.

A flexible and customisable platform that supports 30+ leading worldwide payment gateway integrations, like Stripe, Braintree etc., and alternative payment methods like PayPal and Amazon Payments - to let you automate payment collection, invoicing, email notifications and subscription management.

With the real-time, actionable SaaS metrics and analytics insights provided on your dashboard, you can understand the unit economics of your subscription business and drive your business growth with ease.

You can also add unlimited users/user roles, with role based access, so that your support, sales and accounting teams have access to the relevant, up-to-date information on your customers.

With power packed integrations such as Avalara, Xero, Quickbooks, Shopify, Squarespace, MailChimp, ShipStation, Refersion, Google Analytics, ChartMogul, and Zapier - you can sell your subscription products online, send personalized emails to your subscribers, ship your products, create referral programs, track the user behaviours and integrate with hundreds of other web apps - all at one place.

With customers in over 48 countries, Chargebee offers the smartest solution for managing your subscription billing and provides a scalable platform for you to grow, without worrying about losing control or creating administrative nightmares.

Key benefits of Chargebee

With Chargebee's Dunning Management feature, you can efficiently handle failed payments with smart retries and promptly notify customers before their cards are about to expire, and thereby increase your recurring revenue.

You can give your customers the option to update their billing/card/delivery details and manage their subscriptions on their own, with the help of the Customer Self-Service Portal.

You can customize and address your app's unique needs by using Chargebee's easy to learn, simple to use RESTful APIs that are backed with solid documentation.

By setting up events notifications using Multiple Webhooks, you can ensure that data is in-sync across multiple apps.

By working with multiple payment gateways and alternative payment methods, you can optimize your payment processing based on different customer segments.

Using the secured and customizable hosted checkout pages you can readily start accepting subscribers, without a single line of code.

You can configure automated transactional emails to be sent to your customers, to deliver value throughout your customer life-cycle.

Similarly, you can automate customized invoices to be sent to your customers every time a charge is made.

In addition to collecting payment via cards, you can also collect and reconcile payments made via cash, checks, ACH and other modes of payment.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, Japan and 3 others, Germany, Brazil, Mexico

Supported Languages

English

Images

Chargebee Metrics Dashboard
Chargebee Subscriptions Tab
Chargebee Subscription Details
Chargebee Invoices Tab
Chargebee Invoice Details
Chargebee Hosted Page Customization
Chargebee Customer Portal
Chargebee Email Notification Template
View 9 more
Chargebee video
Chargebee video
Chargebee video
Chargebee video
Chargebee screenshot: Chargebee Metrics Dashboard Chargebee screenshot: Chargebee Subscriptions Tab Chargebee screenshot: Chargebee Subscription Details Chargebee screenshot: Chargebee Invoices Tab Chargebee screenshot: Chargebee Invoice Details Chargebee screenshot: Chargebee Hosted Page Customization Chargebee screenshot: Chargebee Customer Portal Chargebee screenshot: Chargebee Email Notification Template

Features

Total features of Chargebee: 51

  • ACH Payment Processing
  • API
  • Accounting Integration
  • Activity Dashboard
  • Automated Billing
  • Automatic Notifications
  • Billing & Invoicing
  • Billing Rate Management
  • Client Portal
  • Contact Management
  • Cost Estimating
  • Credit Card Processing
  • Custom Fields
  • Customer Database
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reporting
  • Customisable Templates
  • Data Import/Export
  • Data Visualisation
  • Discount Management
  • Drip Marketing
  • Electronic Payments
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Estimating
  • Invoice Management
  • Invoice Processing
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • PCI DSS Compliance
  • Partial Payments
  • Price Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Revenue Recognition
  • Sales Tax Management
  • Self Service Portal
  • Shopping Cart
  • Subscription Management
  • Summary Reports
  • Third Party Integration
  • Usage Tracking
  • Visual Analytics

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Reviews

Overall rating

4.5 /5
(36)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
3.8/5

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Showing 5 reviews of 36
Brad H.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Chargebee saved us a TON of dev time.

Reviewed on 3/10/2017

Pros

I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it.

It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well.

Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Cons

I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better.

Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up.

It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

Nuno L.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Our perfect subscription manager

Reviewed on 2/11/2018

Pros

We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say.

Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.

Cons

The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.

Ryan H.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Grossly incompentant

Reviewed on 21/7/2019

If I could do things over again I would have selected a similar provider even if I was forced to...

If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.

Pros

Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Cons

The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.

László M.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent subscription management platform

Reviewed on 24/10/2019

Overall a very capable subscription management tool with great integrations and great support them!

Overall a very capable subscription management tool with great integrations and great support them!

Pros

Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.

Cons

Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses".

Max S.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Basically, perfect in all aspects

Reviewed on 24/1/2019

We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We...

We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans.

I couldn't name another product that I would be that happy with as I am with Chargebee.

Pros

- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need
- Great API & integration support
- Very powerful analytics (especially with RevenueStory)
- Awesome support
- A very, very carefully and thoughtfully planned interface with a deep understanding of the user.

Cons

I faced literally two issues through the course of 6 years using Chargebee in production.

Showing 5 reviews of 36 Read all reviews

Chargebee FAQs

Below are some frequently asked questions for Chargebee.

Chargebee offers the following pricing plans:

  • Starting from: US$299.00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Launch: Free tier - $50k aggregate revenue free Rise: $299/month - includes $50k/month revenue Scale: $599/month - includes $75k/month revenue Contact Chargebee for details of Enterprise plans.

Chargebee offers the following features:

  • Automated Email Notifications
  • Automated e-Invoicing
  • CRM, Accounting integration
  • Consolidated Customer Profiles
  • Coupons, Discounts and Add-ons
  • Credit Notes and Proration
  • Custom Domain for Hosted Checkout Pages
  • Customer Portal
  • Dunning Management
  • EU VAT Support
  • Grandfathering
  • Hosted Payment Pages
  • Metered Billing
  • Multi-Currency Support
  • Multiple Gateway Support
  • Multiple Webhooks
  • Offline Billing
  • One Time Payments
  • Recurring Billing
  • Robust, clean RESTful APIs
  • SaaS Metrics Reports
  • Trial management

Chargebee has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Chargebee supports the following languages:

English

We do not have any information about what devices Chargebee supports

Chargebee integrates with the following applications:

Clearlogin, Cyclr, Grow, Kayako, Klaviyo, Mailchimp, Primaseller, Stripe, Zapier, iDevAffiliate

Chargebee offers the following support options:

FAQs, Online Support, Video Tutorials, Knowledge Base, Phone Support

Related categories

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