Jobber

4.5 (752)
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Quoting, scheduling, & invoicing for home service businesses

About Jobber

Jobber helps home service businesses provide a seamless customer experience and keeps jobs on track, from the customer’s request to the moment you’re paid.

Jobber is customizable to fit your process, no matter what industry you’re in. Efficiently schedule jobs, optimize routes, send quotes and invoices by text, and get paid on-site. With a mobile app, simple setup, and free 1-on-1 training, you’ll be running a more efficient business in no time.

Get more done without having to hire additional staff. Send customers automatic appointment reminders, optimize routes, and give your crew the job details they need through the Jobber app.

Keep jobs on track without all the micro-management. See exactly where crews are and get notified when a job’s done. Jobber helps you gather more information about each completed job, so that you can easily fine-tune your process to improve and grow.

When customers call with questions about their service, you’ll be ready with answers. See a complete customer history that’s organized and accessible from anywhere, and take payments instantly in-person, online within 24 hours, or automatically every month.

With a mobile app, free 1-on-1 training, and simple setup, Jobber helps you save time while delivering 5-star service. Get started today.


Key benefits of Jobber

  • Streamline your workflow by converting quotes to jobs and invoices with one click

  • Schedule jobs and dispatch your crew faster than your competition by creating and assigning jobs in seconds

  • Offer seamless customer service with online booking and payments

  • Prevent no-shows and cancellations by sending automated reminders to let customers know you’ll be coming

  • Get free, award-winning customer support

  • Images

    Jobber Software - Organize your service business.
    Jobber Software - Get paid faster.
    Jobber Software - Cut transit time.
    Jobber Software - Easy service scheduling.
    Jobber Software - Run your business from anywhere.
    View 6 more
    Jobber video
    Jobber Software - Organize your service business.
    Jobber Software - Get paid faster.
    Jobber Software - Cut transit time.
    Jobber Software - Easy service scheduling.
    Jobber Software - Run your business from anywhere.

    Not sure about Jobber? Compare with a popular alternative

    Jobber

    4.5 (752)
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    Starting Price

    US$19.00
    month
    No pricing found

    Pricing Options

    Free version
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    Features

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    86

    Integrations

    10
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    Ease of Use

    4.5 (752)
    2.9 (58)

    Value for Money

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    Customer Service

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    Green rating bars show the winning product based on the average rating and number of reviews.

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    Reviews

    Overall rating

    4.5 /5
    (752)
    Value for Money
    4.3/5
    Features
    4.2/5
    Ease of Use
    4.5/5
    Customer Support
    4.5/5

    Already have Jobber?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 752
    Paul
    Paul
    Overall rating
    • Industry: Food & Beverages
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent company and excellent product

    Reviewed on 8/3/2018

    Makes things work so much better for us! There are small issues but we work through them. Nothing...

    Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.

    Pros

    Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!

    Cons

    I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.
    Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.
    This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.

    Megan
    Megan
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Jobber Does it Better

    Reviewed on 1/6/2023

    We love Jobber. We have had a wonderful experience and continue to have a wonderful experience...

    We love Jobber. We have had a wonderful experience and continue to have a wonderful experience every single day. We are very very heavy users of this product and we are very happy with this product! Their customer support is phenomenal as well. Available by chat almost always within a minute or so and they are always INCREDIBLY helpful!

    Pros

    We love the Jobs being able to be assigned to our Tech's and crews in real time. We love the GPS feature for when homeowners claim that a crew member was or was not there when they said they were. We love the invoice and payment all being directly attached to the job for easy research or review. We love the scheduler and the ability to send booking confirmations in multiple formats. We love the automated Job Completion emails (especially for our property manager clients). There's more but it would take too long.

    Cons

    The only thing I don't love about Jobber is when I want to send a booking confirmation or an invoice to a tenant AND the property manager, it will overwrite the phone number in the Client's field due to our connection with Quickbooks Online. It is a glitch that they don't have pointed right at this time, the newly added phone number automatically gets added as the "Main" phone number for the client and then when it syncs to QBO it overwrites the main number in QBO and keeps overwriting the phone # as Main back and forth until we can catch it and delete the auto saved phone number and remark the Client's phone as the main phone. It is a clunky process for us.

    Alternatives Considered

    Housecall Pro

    Reasons for Choosing Jobber

    Quickbooks time did not integrate the hours to the projects properly so even though the Project was in Quickbooks and QB Time they did not speak to one another nor were the invoices attached to the Project correctly and 2 separate log ins for the same software is time consuming and clunky. Needing to have two log ins for our Techs, 1 for time tracking and another for expense tracking and then another for the calendar for our clients and staff was just far too much for our crews to manage while in the field and on the go.

    Switched From

    QuickBooks Time and Google Calendar

    Reasons for Switching to Jobber

    Cost of the product and the customer service aspect is what caused the final decision to be Jobber

    Response from Jobber Software

    Hello Megan!

    Thank you so much for the wonderful review. We think it's great that you are benefitting from the GPS waypoints feature and the client communications tools. We love that you love, invoicing and Jobber Payments! Thank you for the feedback on the client sync with the Quickbooks Online Integration. The Support Team is always happy to help and we are so glad that you are having such a fantastic Jobber experience.

    Take Care!

    Joshua
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Run away, don't walk. If you get in, you will be TRAPPED there.

    Reviewed on 7/11/2023

    Horrible. They hooked me with special pricing and then it's done nothing but go up ever since....

    Horrible. They hooked me with special pricing and then it's done nothing but go up ever since. Jobber payments is a trap. They have horrible, impossible to understand policies regarding your first payment and then again with disputes and especially with customer service. They take NO RESPONSIBILTY whatsoever for anything that their actions or policies cause. Customer service is hit or miss. I love when I get one with an attitude., and that happens a lot. They appear professional, but make little comments and digs. They will absolutely never break character when they are defending one of their crap policies that make no sense though. Tha much is consistent. Again, the policies are ridiculous. I messaged to have management call me yesterday and when I got home, I found a message asking me "why" and telling me they "can't send to management" until I tell them why I want to talk to them. Then, they tell me it's going to be a couple days before someone calls, THE NEXT DAY!! Way to handle an unhappy customer, I guess.

    Pros

    Reminders and automatic follow ups. Being able to alert the customer that I'm on the way and to bring up directions to their house.

    Cons

    Just an all around bad experience. I feel trapped now cause I have so much in their system and don't have time or energy to move it all over.
    They have finally pushing me over the line though and I'm working on getting it all moved over... slowly.

    Can't rely on scheduling notifications. The "Policies" regarding payments all the way around, disputes and how they handle 3rd party vendors is disgraceful. I have almost lost my company THREE TIMES because of them messing with my money. When I call, it's not their fault and they will do NOTHING to fix or or help, in any wa.

    Response from Jobber Software

    Hey Joshua! We're so sorry to hear that you haven't had the best experience with us. We understand that getting paid as quickly as possible is super important for businesses and we'd love to look into your situation more to see how we can help. Someone from our Support team will be reaching out shortly!

    Blair Mychal
    Blair Mychal
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    My Review

    Reviewed on 7/2/2024

    Pros

    The Ease Of Use, the customer portal, the workflow from client inquiry to job scheduling and billing

    Cons

    When you have an issue or cancel, all your data is locked away from you so if you dont have a daily backup you could lose all your client information that is in the system

    Alternatives Considered

    HoneyBook, Housecall Pro, Workiz and QuickBooks Online

    Switched From

    QuickBooks Online
    Christa
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Jobber is #1 helping any business to GET THE JOB DONE!

    Reviewed on 20/4/2023

    Jobber helped to complete the gap and provide a spot where every memember of our business from the...

    Jobber helped to complete the gap and provide a spot where every memember of our business from the Owner to the Job site employee, from the job site to the office and then from the office right into the customers own portal. Ease of use is top notch!

    Pros

    Mobile usage, invoicing, customer management, credit card processing, Live texting and complete company involvement.

    Cons

    We do not have a con list. We love it!We can't say enough about the ease of usage of the entire program.

    Alternatives Considered

    Sage Construction Suite and On-Screen Takeoff

    Reasons for Choosing Jobber

    We wanted a program that would assist us in making the field workers a part of the business circle. WE GOT THAT NOW for sure! All while increasing revenue.

    Reasons for Switching to Jobber

    Nothing compared to ease of usage without compromising features.

    Response from Jobber Software

    Thanks for your review, Christa! We are so thrilled that using Jobber has been such a positive experience for you and your team and that you've been finding it easy to use as well. Thanks again!

    Showing 5 reviews of 752 Read all reviews

    Jobber FAQs

    Below are some frequently asked questions for Jobber.

    Jobber offers the following pricing plans:

    • Starting from: US$19.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Jobber offers 4 plans with different available features and numbers of users per plan. Jobber Lite starts at $19/month. Jobber Core starts at just $69/month. Jobber Connect starts at $169/month. Jobber Grow starts at $349/month.

    Jobber has the following typical customers:

    Self Employed, 2–10, 11–50

    Jobber supports the following languages:

    English

    Jobber supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Jobber integrates with the following applications:

    Braintree, Fundbox, Google Calendar, Mailchimp, PayPal, QuickBooks Online, Square Point of Sale, Stripe, Zapier, authorize.net

    Jobber offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Jobber.