About Dynamics 365

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.


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Dynamics 365

4.4 (5,518)
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Starting Price

US$50.00
month
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month

Pricing Options

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Features

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Integrations

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Ease of Use

4.1 (5,518)
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Value for Money

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Customer Service

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Reviews

Overall rating

4.4 /5
(5,518)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.2/5

Already have Dynamics 365?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 5,518
Brent
Brent
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Easy to use & nicely integrated

Reviewed on 1/12/2022

Pros

Used this for many years as a basic sales CRM on a very small team. LinkedIn integration recommended

Cons

Customizability is certainly doable but more challenging than a product like Pipedrive (Although Dynamix is more powerful if the power is needed)

Alternatives Considered

Pipedrive and Salesforce Sales Cloud

Reasons for Choosing Dynamics 365

Wanted a more structured relationship flow

Switched From

Microsoft Outlook

Reasons for Switching to Dynamics 365

Came bundled with your Microsoft product suite
Audrey
Audrey
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Being cloud-based, Dynamics 365 has many benefits

Reviewed on 20/6/2023

My company has benefited from the intuitive design, easy implementation, flexible configuration,...

My company has benefited from the intuitive design, easy implementation, flexible configuration, potent customer relationship management features, and thorough analytics provided by this platform. If you're a business owner looking for a flexible and feature-rich platform to advance your company, look no further than Dynamics 365.

Pros

Dynamics 365 has been a game-changer for me in my role as a manager of social media and internal communications. It has given me the confidence to make data-driven decisions, improve customer connections, and optimize corporate operations.

Cons

So far, I haven't had any issues with the Dynamics 365 software, and I have no reason to expect any, as my employer guarantees regular updates to keep the software running well and prevent shipping delays.

Radhe
Overall rating
  • Industry: Computer Networking
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect Software tool for empowering business

Reviewed on 20/1/2024

Hence , dynamic is the best software to revolutionalised business, inçrease the efficienciesof work

Hence , dynamic is the best software to revolutionalised business, inçrease the efficienciesof work

Pros

It helps us to streamline integration and advanced analytic system

Cons

Initially difficult to use dynamic 365 so we need proper training and it's costly

Julia
Overall rating
  • Industry: Law Practice
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

There's Potential

Reviewed on 1/7/2019

We are not using the application at all in the way we had envisioned and I am looking at other...

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Pros

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Cons

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

Alternatives Considered

Act-On, Mailchimp and HubSpot CRM

Reasons for Choosing Dynamics 365

Marketo has poorly created templates that are difficult to customize and limited, and they have poor customer service to back up the products they provide.

Switched From

Marketo Engage

Reasons for Switching to Dynamics 365

Highly customizable Microsoft product for easy integration purposes
Toshia
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best business management helper out there

Reviewed on 27/12/2023

I been having a wonderful experience with this product so far. I can see myself and my team when I...

I been having a wonderful experience with this product so far. I can see myself and my team when I get one to continue to use it in the future.

Pros

I love that this product is versatile and easy to use. It has a amazing support system build in. That can answer almost any question you have.

Cons

The cost is a lil bit higher than some of the other products on the market. But you do get allot of value for your money. The brand is worth it. It does not let you down.

Alternatives Considered

Hootsuite

Reasons for Switching to Dynamics 365

The brand, it represents a very good company that I trust and respect. I had to go with them.
Showing 5 reviews of 5,518 Read all reviews

Dynamics 365 FAQs

Below are some frequently asked questions for Dynamics 365.

Dynamics 365 offers the following pricing plans:

  • Starting from: US$50.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Dynamics 365 has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Dynamics 365 supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Dynamics 365 supports the following devices:

Android (Mobile), iPhone (Mobile)

Dynamics 365 integrates with the following applications:

ADP Workforce Now, Adobe Acrobat Sign, Ameyo, Apttus Contract Management, AskNicely, Campaign Monitor by Marigold, DocuSign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, SOFT4RealEstate, Salesforce Sales Cloud, Sana Commerce, Tacton CPQ, airSlate SignNow

Dynamics 365 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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