
About Dynamics 365
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.
With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.
Pricing starting from:
US$50.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Dynamics 365
Devices
Business size
Markets
Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States and 5 others
Supported Languages
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish and 18 others
Pricing starting from:
US$50.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Dynamics 365
Images




Features
Total features of Dynamics 365: 112
Alternatives
Salesforce Sales Cloud

SAP Business One

HubSpot CRM

Zoho CRM

Reviews
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- Industry: Construction
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best software for purchasing I have used
Reviewed on 5/4/2022
Pros
Ease to use stands out to me. Been in the role for 3+ years and in the last year we moved to this software. Its definitely a big game step up. This has reduced the time per tasks drastically.
Per project we go through over 400 POs so imagine manual entry…..it was just the worse. Then we moved to dynamics. With a click you can load, update and change.
Cons
So far the only con I experienced had to do with migrated data. So we had POs that had been created in our previous system which we migrated over. Since they were not created on the system, editing / change ls to them was not as simple as a click.
- Industry: Accounting
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Microsoft Dynamics 365 Review
Reviewed on 18/4/2022
What our organization's overall experience is that all marketing campaign leads are assigned to...
What our organization's overall experience is that all marketing campaign leads are assigned to salespeople who access Microsoft Dynamics CRM and then track and convert them into sales.
Also used for services, indices are active until closed by the server. From lead generation to lead acquisition, everything is managed in Microsoft Dynamics CRM.
Pros
The completely offline features are what we loved for our Field Service. RESCO's flagship product offers plenty of flexibility and advanced functionality. But in general, it's a good way to empower workers in this space to provide mobility and be able to view tasks, customer records, contact information, and so on completely offline.
Cons
The product is not ready for release. The development suffers from system malfunctions and important features were removed from the release and roadmap without warning. I was also surprised to ignore non-US international regulatory requirements (currency exchange and management, existing ISO standards, VAT requirements). But what surprised me the most was Microsoft's general ignorance and lack of accountability. Despite many requests, I haven't spoken to anyone who can actually talk about product direction and roadmap. I was sandwiched between disconnected dev teams fixing a critical bug, but they don't seem to be talking to each other.
Alternatives Considered
InfoFloReasons for Switching to Dynamics 365
This software features exceptional performance more than other software programs we have tried. The software has been hierarchical. Since the beginning of the year, one of my employees was not reliable with InfoFlo, but with this software he has improved his proficiency 75%. My favorite thing is that it's easy to use it and gives more value to my money from other software programs. There are many features that other software programs do not address.- Industry: Biotechnology
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Microsoft Dynamics 365
Reviewed on 28/4/2022
Great customer support during the entire integration and deployment process. Excellent training...
Great customer support during the entire integration and deployment process. Excellent training program for end users. Now that all users are on the same platform our internal support has progressed greatly.
Pros
We were looking for a new ERP system that offered mobility, as well as being able to integrate all of our offices into one platform. We had several locations using a number of ERP systems and standardizing on one system was a goal for deployment.
Cons
The deployment did have some hurdles in the way of transferring our older CRM into Microsoft Dynamics. We were working with several ERP and CRM systems.
Alternatives Considered
Salesforce PlatformReasons for Choosing Dynamics 365
We were looking to upgrade our current ERP system that could be deployed in multiple locations throughout the US, Canada and the EU.Reasons for Switching to Dynamics 365
This software offered what we feel was the best flexibility option to integrate all of our ERP systems into one. Globally this was a challenge for us in the past, Dynamics solved this issue for us.- Industry: Financial Services
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Dynamics User - Financial Planning Company
Reviewed on 1/4/2022
Overall, I love using the tool, it helps me stay organized with clients and I love that task system...
Overall, I love using the tool, it helps me stay organized with clients and I love that task system for recurring monthly/quarterly/annual items.
Pros
I like that this software integrates with other Microsoft products - for example it allows us to save emails with the client of a button in Outlook. We were also able to have the software connect with an outside reporting tool so it has really added to consistency and productivity across the organization when it comes to managing clients, client meetings and overall tracking of activity and tasks.
Cons
I felt the that software has a bit of a learning curve and was not as easily adopting as other tools - we received training, I just feel that the interface is not as intuitive as others but once you get the hang of it, it works great.
- Industry: Computer Software
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Enterprise capable
Reviewed on 8/4/2022
Pros
We spent a year building and configuring our instance. Our team has been able to build a platform that helps our business serve thousands of customers daily and allows the MIE teams to pull meaningful data on each of these activities.
Cons
It would have to be the library of tools, not included in the license of dynamics. Other apps were needed in addition to the dynamics app. Share point, power bi ect..
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Dynamics 365
Our previous technology stack was based in an older version of dynamics, it was assumed that the migration would be less complex if stayed within the Microsoft ecosystem.Dynamics 365 FAQs
Below are some frequently asked questions for Dynamics 365.Q. What type of pricing plans does Dynamics 365 offer?
Dynamics 365 offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.
Q. Who are the typical users of Dynamics 365?
Dynamics 365 has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Dynamics 365 support?
Dynamics 365 supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Q. Does Dynamics 365 support mobile devices?
Dynamics 365 supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Dynamics 365 integrate with?
Dynamics 365 integrates with the following applications:
ADP Workforce Now, Adobe Sign, Ameyo, Apttus Contract Management, AskNicely, Campaign Monitor, DocuSign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, Salesforce Sales Cloud, Sana Commerce, Soft4RealEstate, Tacton CPQ, signNow
Q. What level of support does Dynamics 365 offer?
Dynamics 365 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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