Atlassian Confluence Overview

What is Atlassian Confluence?

Confluence is a shared workspace to create and manage all your work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping your team and your company do their best work together. From technical teams and project management, to marketing, HR, and finance - the more people in an organization that use it, the more value teams get from it.

Confluence makes it easy to organize and find the information you need. Group related pages together in a dedicated space for your work, your team, or cross-functional projects. Depending on permissions, a space in Confluence can be made accessible to just you or the entire company. Page trees, which create a hierarchical list of pages within a space, highlight topics on parent pages and help keep work tidy.

Need to find something? Do a quick search to find any page ever created. You can even locate a comment someone posted to a page. Even after someone has left your company, you can still search for work they did, so knowledge is never lost.

Just about every type of project imaginable has started as a simple page in Confluence, from planning an office party to NASA's mission to Mars. Whether you need to capture meeting notes, document product requirements, or kick-off a design review, Confluence is a flexible platform for all your team's work.

Adapt Confluence to your specific work style to create a familiar place for your team to connect. Confluence's open workspace helps teams collaboratively create, review, revise, and finalize plans so work keeps moving forward.

No surprise that Confluence works seamlessly with Atlassian tools. Its pages provide a great backdrop for Jira Software tickets or Trello cards and boards. Inserting Jira tickets on your Confluence pages is as simple as copy/past, or create new tickets directly from your page by right-clicking on highlighted text. If you work in Trello, you can make updates directly to your cards right from Confluence pages.

In addition to seamless Atlassian integrations, there are hundreds of apps available for Confluence in the Atlassian Marketplace. Whether you want to add spreadsheets to your page, insert diagrams, showcase design prototypes or integrate with other popular apps like Google Drive or Salesforce, Marketplace apps make it easy to add more power to your pages to do your best work.

Atlassian Confluence Overview

Pricing

Starting from
US$10.00/month

Pricing options

Free Trial
Subscription
Value for money

Up to 10 users - $10 monthly flat fee for small teams.
11-100 users - $5 per user/month for larger and expanding teams.


Atlassian Confluence Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, French, German, Japanese, Korean and 3 others, Portuguese, Russian, Spanish

Screenshots

Atlassian Confluence screenshot: Have a home for all your documentation and organize them in a consistent structure
Atlassian Confluence screenshot: Have a home for all your documentation and organize them in a consistent structure Atlassian Confluence screenshot: Collaborate with your teammates using @-mentions and page comments Atlassian Confluence screenshot: Use Confluence's powerful search engine to find what you need, when you need it. Atlassian Confluence screenshot: Use our first class Jira integration to add context to your issues in Confluence Atlassian Confluence screenshot: Create anything from marketing plans to product requirements documents, and more with our pre-made templates Atlassian Confluence screenshot: Create meeting notes, project planning pages, and more. Atlassian Confluence screenshot: Share documents with anyone on your team so you can collaborate together. Atlassian Confluence screenshot: Assign important tasks to your teammates and create task lists for your projects. Atlassian Confluence screenshot: Apply apps from our Marketplace to customize your page to fit your needs Atlassian Confluence screenshot: Import files and media into your pages to add context, and provide feedback on attachments.

Atlassian Confluence Reviews

Atlassian Confluence Reviews

Overall rating
4.4
/
5 1511 reviews
Excellent
753

Very good
604

Average
131

Poor
21

Terrible
2

Value for Money
4.2
Features
4.3
Ease of Use
4.1
Customer Support
4.3
90% recommended this app
Janosch F.

Versatile, powerfull, easy to use

As with other Atlassien products Confluence is just a charm to use. It is a great Wiki and it continues to be the gift that keeps on giving the more atlassian products you combine with it. I would absolutely chose Confluence again in the past and in the future. If you manage it smart (by setting up well conceptualized wiki spaces and making people patreons of certain areas in order to avoid cluttering) I could not imagine any solution better suited to Knowledge management and business documentation than Confluence.


Steve M.

The Collaboration Platform You've Waited For

We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.


Karan S.

A Simple and Effective Wiki

Confluence is great and currently indispensable tool for our workflow. When we're building a new product or feature, our stories go into JIRA and our documentation lives within Confluence. We also use Confluence for onboarding new employees - our stack, endpoints, databases that we use and documentation have their own Confluence space.

We also keep information on existing products we've built and organize them based on tech stack - if you want to look at a Golang or Node.js project, you can easily find it with the way that we've built our spaces. It's proved extremely useful to use these spaces as case studies for future products.


Binujaya P.

The best documentation platform

This is amazing software with close to zero disadvantages. It corresponds with Jira which is great, also provides documentation, you can create pages, see notes related to a specific theme, besides pages you can create tables, images, etc. I would recommend this software to anyone who needs a program that creates documentation. Also, they are looking to improve their software by making a lot of updates.


Andrew K.

Great Resource Library within the JIRA Space

Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.


Janosch F.
Industry: Internet
Company size: 51-200 Employees

Versatile, powerfull, easy to use

Used Daily for 2+ years
Reviewed on 25/11/2018
Review Source: Capterra

As with other Atlassien products Confluence is just a charm to use. It is a great Wiki and it continues to be the gift that keeps on giving the more atlassian products you combine with it. I would absolutely chose Confluence again in the past and in the future. If you manage it smart (by setting up well conceptualized wiki spaces and making people patreons of certain areas in order to avoid cluttering) I could not imagine any solution better suited to Knowledge management and business documentation than Confluence.

Pros

We use Confluence for serval years now, together with Jira (Ticket Management) and Bamboo (Build Server). It has proven its value time and again for us and provided us with clear, easy to navigate and edit business documentation for almost all areas of business. The Editor is esy to use, there are Plugins for all imaginable use cases (for example specific PDF exports) and a great FAQ and very helpful community. The Editor for content is fantastically in terms of ease of use and results to be generated. Also all Articles are stored versioned, so you can easyly go back a version, or check what has been changed in case you have to get back up to speed on a topic you left checking a while ago. You can follow authors, topics or wiki Spaces so Confluence keeps you in the loop about what is happening. In case you work on confidential material the user access management is just a dream to use, simple, powerful and without any ruged edges. Additional Features are added and when they are they are well thought through and perfectly conceptualized. I never have found a feature which did not deliver what it promised and more. Some are not for me but the ones that were introduced and sounded interesting generally were. This is THE tool for anyone who wants to document all kinds ok business knowledge from simple things like HowTo or FAQ Article to complex branches of deccsion documentations connected to development progress (by Jira ticket integration).

Cons

Confluence has a lot of great features. The main Issue with Wiki Systems often is they work great in teh beginning and later become bogged down with badly maintained content or just forgotten structures. The search for the wiki still is not perfect. It has improved and is fine to use but I have seen better. There are also not a lot of features that support administrators in decluttering a large or huge Wiki and sometimes we had issues for complex, nested user rights. Also as always the case when you have an ecosystem of plugins, you have to make sure anything is compatible with a new version before you update, especially if it is a third party extension. Don't get me wrong, there is not much to complain here, you have to really look hard in order to find anything bad about Confluence.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Steve M.
Industry: Nonprofit Organisation Management
Company size: 501-1,000 Employees

The Collaboration Platform You've Waited For

Used Daily for 2+ years
Reviewed on 31/10/2019
Review Source: Capterra

We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Pros

Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself

Cons

Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Karan S.
Industry: Media Production
Company size: 1,001-5,000 Employees

A Simple and Effective Wiki

Used Daily for 1+ year
Reviewed on 5/2/2020
Review Source: Capterra

Confluence is great and currently indispensable tool for our workflow. When we're building a new product or feature, our stories go into JIRA and our documentation lives within Confluence. We also use Confluence for onboarding new employees - our stack, endpoints, databases that we use and documentation have their own Confluence space.

We also keep information on existing products we've built and organize them based on tech stack - if you want to look at a Golang or Node.js project, you can easily find it with the way that we've built our spaces. It's proved extremely useful to use these spaces as case studies for future products.

Pros

The beauty of Confluence is its simplicity - while it allows users to organize information in their own preferred way, there is only so much you can do with it. As a result, you can go through multiple Confluence pages and be able to navigate them effectively. A Confluence page can host multiple filetypes - this is useful for doing something like gathering and organizing business requirements for a new product. Mockups can be stored, people can be tagged to be included and notes can be kept, all in one place.

Cons

There is no "draft" preview of a Confluence page - edits are live. I've seen plenty of errors left behind after someone has collaboratively edited a Confluence page and I've often gone in to fix them myself.

Search is difficult - while you can filter down based on certain parameters, if you don't know what exactly you're looking for and have a large number of Confluence pages, querying may be tricky.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Binujaya P.
Industry: Information Technology & Services
Company size: 201-500 Employees

The best documentation platform

Used Daily for 2+ years
Reviewed on 15/11/2019
Review Source: Capterra

This is amazing software with close to zero disadvantages. It corresponds with Jira which is great, also provides documentation, you can create pages, see notes related to a specific theme, besides pages you can create tables, images, etc. I would recommend this software to anyone who needs a program that creates documentation. Also, they are looking to improve their software by making a lot of updates.

Pros

Confluence has a lot of advantages and here are some of them. Confluence is part of Atlassian Suite which is connected with Jira and you can easily integrate them. This software provides a documentation platform for your projects. You can create links to other pages, see other documents that are related to some specific project, also it provides you with different kind of images and charts to make your document more powerful. This software supports everything starting from images, tables, diagrams, charts, whatever you need Confluence has it. Also, another thing that is worth mentioning is that you can see if anyone has made any change to the document and if it has you will get notified.

Cons

There are not so many disadvantages, to be honest, this is great software, maybe a bit hard for some beginners, but not too hard and you will have to spend some time on this software to know how it works. Another thing that I don’t like is that they are changing Confluence non-stop. They are doing updates most of the time and changing the software. I understand that they need to make changes for better but that can sometimes be annoying because you know something where is it and then they change it and add something else and you have to learn again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Andrew K.
Industry: Internet
Company size: 13-50 Employees

Great Resource Library within the JIRA Space

Used Weekly for 2+ years
Reviewed on 19/8/2019
Review Source: Capterra

Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.

Pros

Confluence offers my company a unique solution for creating and organizing documentation and assets that need to be share amongst an entire team. In addition, it offers us a means to share some of those same documents and assets with our customers without any additional effort. Its advance permissions schemes allow you to dictate which users have access to which files, and its ease of use allows for quick publication and instant distribution. As we also use JIRA for project management, Confluence is a great complement for linking supplemental, more detailed files to ongoing projects.

Cons

Confluence word processing features are a bit rudimentary. While the application itself is easy to use, its feature limitations only allow for a certain level of detail and imagination when creating new documents. While it links seamless into the JIRA project management platform, it does come with an additional cost per user, which quick racks up your monthly Atlassian bill. For more advanced needs, an alternative platform may be a better fit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8.2/10
Based on 1,511 user ratings
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Atlassian Confluence Pricing

Atlassian Confluence Pricing

Starting from
US$10.00/month
Free Trial
Subscription
Value for money

Up to 10 users - $10 monthly flat fee for small teams.
11-100 users - $5 per user/month for larger and expanding teams.

Up to 10 users - $10 monthly flat fee for small teams.
11-100 users - $5 per user/month for larger and expanding teams.

Value for Money
4.2/5
Based on 1,511 user ratings
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Atlassian Confluence Features

Atlassian Confluence Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customisable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
SSL Security
Search Functionality
Third Party Integration
Workflow Management
Features
4.3/5
Based on 1,511 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Atlassian Confluence

Additional information for Atlassian Confluence

Key features of Atlassian Confluence

  • @mentions
  • Access control
  • Advanced search
  • Advanced table editing
  • Ask, vote on & answer questions
  • Automatic notifications
  • Collaborative editing
  • Collaborative workspace
  • Communication management
  • Concurrent user capacity
  • Content collaboration
  • Content management
  • Custom layouts
  • Dashboard
  • Disaster recovery
  • Document management
  • Document storage
  • Drag & drop editing
  • Dynamic content management
  • Email integration
  • Event planning
  • Feedback management
  • File management
  • Full text search
  • GCal integration
  • Guide, manual, operating policy publishing
  • Inline, page & file commenting
  • Internal Q&A
  • JIRA Software release, sprint & issue planning
  • JIRA integration
  • JIRA project tracking
  • Knowledge base
  • Leaderboards for topic experts
  • Livesearch macro
  • Load-balancing
  • Macros/add-ons
  • Massive plugin ecosystem
  • Meeting notes
  • Mobile & desktop synchronization
  • Multimedia support
  • OnDemand or hosted
  • Outlook integration
  • PDF, Office doc & image sharing
  • Page & file versioning
  • Permission management
  • Preview functionality
  • Product requirements
  • Project management
  • Project plans
  • Real time editing
  • Real time feedback
  • Rich text editor
  • Share button
  • Social features
  • Space directory
  • Task notifications
  • Task tracking
  • Team activity tracking
  • Team calendars
  • Team leave, travel & roster scheduling
  • Template management
  • Type-ahead search integration
  • Unlimited spaces
  • Voting
  • iCal integration

Benefits

  • One platform that houses content creation, real time editing, document management, social features, and more.
  • Industry trusted by 30,000+ organizations.
  • First class Jira integration.
  • Customize with over 3,000 apps from the Atlassian Marketplace
  • Flexible enough to grow with your team and your organization through a consistent and logical organization method.
  • Available on both desktop and mobile native apps.

  • Atlassian Confluence FAQs

    Atlassian Confluence FAQs

    Below are some frequently asked questions for Atlassian Confluence.

    Q. What type of pricing plans does Atlassian Confluence offer?

    Atlassian Confluence offers the following pricing plans:

    Starting from: US$10.00/month

    Pricing model: Subscription

    Free Trial: Available

    Up to 10 users - $10 monthly flat fee for small teams. 11-100 users - $5 per user/month for larger and expanding teams.

    Q. What are the main features of Atlassian Confluence?

    Atlassian Confluence offers the following features:

    • @mentions
    • Access control
    • Advanced search
    • Advanced table editing
    • Ask, vote on & answer questions
    • Automatic notifications
    • Collaborative editing
    • Collaborative workspace
    • Communication management
    • Concurrent user capacity
    • Content collaboration
    • Content management
    • Custom layouts
    • Dashboard
    • Disaster recovery
    • Document management
    • Document storage
    • Drag & drop editing
    • Dynamic content management
    • Email integration
    • Event planning
    • Feedback management
    • File management
    • Full text search
    • GCal integration
    • Guide, manual, operating policy publishing
    • Inline, page & file commenting
    • Internal Q&A
    • JIRA Software release, sprint & issue planning
    • JIRA integration
    • JIRA project tracking
    • Knowledge base
    • Leaderboards for topic experts
    • Livesearch macro
    • Load-balancing
    • Macros/add-ons
    • Massive plugin ecosystem
    • Meeting notes
    • Mobile & desktop synchronization
    • Multimedia support
    • OnDemand or hosted
    • Outlook integration
    • PDF, Office doc & image sharing
    • Page & file versioning
    • Permission management
    • Preview functionality
    • Product requirements
    • Project management
    • Project plans
    • Real time editing
    • Real time feedback
    • Rich text editor
    • Share button
    • Social features
    • Space directory
    • Task notifications
    • Task tracking
    • Team activity tracking
    • Team calendars
    • Team leave, travel & roster scheduling
    • Template management
    • Type-ahead search integration
    • Unlimited spaces
    • Voting
    • iCal integration

    Q. Who are the typical users of Atlassian Confluence?

    Atlassian Confluence has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Atlassian Confluence support?

    Atlassian Confluence supports the following languages:

    English, French, German, Japanese, Korean, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Atlassian Confluence offer?

    Atlassian Confluence has the following pricing plans:

    Subscription

    Q. Does Atlassian Confluence support mobile devices?

    Atlassian Confluence supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Atlassian Confluence integrate with?

    Atlassian Confluence integrates with the following applications:

    Bitium, CA Flowdock, Creately, Gliffy, JIRA Software, Jira Service Desk, K3, Lucidchart, SharePoint, iorad

    Q. What level of support does Atlassian Confluence offer?

    Atlassian Confluence offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials