Atlassian Confluence

Atlassian Confluence

Create, organize, and discuss work with your team

4.4/5 (1316 reviews)

Atlassian Confluence Overview

Confluence is a shared workspace to create and manage all your work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping your team and your company do their best work together. From technical teams and project management, to marketing, HR, and finance - the more people in an organization that use it, the more value teams get from it.

Confluence makes it easy to organize and find the information you need. Group related pages together in a dedicated space for your work, your team, or cross-functional projects. Depending on permissions, a space in Confluence can be made accessible to just you or the entire company. Page trees, which create a hierarchical list of pages within a space, highlight topics on parent pages and help keep work tidy.

Need to find something? Do a quick search to find any page ever created. You can even locate a comment someone posted to a page. Even after someone has left your company, you can still search for work they did, so knowledge is never lost.

Just about every type of project imaginable has started as a simple page in Confluence, from planning an office party to NASA's mission to Mars. Whether you need to capture meeting notes, document product requirements, or kick-off a design review, Confluence is a flexible platform for all your team's work.

Adapt Confluence to your specific work style to create a familiar place for your team to connect. Confluence's open workspace helps teams collaboratively create, review, revise, and finalize plans so work keeps moving forward.

No surprise that Confluence works seamlessly with Atlassian tools. Its pages provide a great backdrop for Jira Software tickets or Trello cards and boards. Inserting Jira tickets on your Confluence pages is as simple as copy/past, or create new tickets directly from your page by right-clicking on highlighted text. If you work in Trello, you can make updates directly to your cards right from Confluence pages.

In addition to seamless Atlassian integrations, there are hundreds of apps available for Confluence in the Atlassian Marketplace. Whether you want to add spreadsheets to your page, insert diagrams, showcase design prototypes or integrate with other popular apps like Google Drive or Salesforce, Marketplace apps make it easy to add more power to your pages to do your best work.

Pricing

Starting from
US$10.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English, French, German, Japanese, Korean and 3 others, Portuguese, Russian, Spanish

Atlassian Confluence Reviews

Overall rating
4.4/5
90% positive reviews
661
Excellent
528
Very good
105
Average
21
Poor
1
Terrible
Panagiotis K.

Great documentation platform for both intranets and customer-facing hubs

Used Daily for 2+ years
Reviewed on 17/9/2019
Review Source: Capterra

The experience I had the last 9-10 years that me and my colleagues worked with Confluence is excellent.

The document editor works smoothly even from the mobile app that is offered.

There are many article templates to choose from when you start creating an article, from decision making documents to marketing strategy forms and solution focused how-to pages.

Confluence supports a lot of media types in the pages, so it's easy to create helpful articles with video, audio, images and many more like attention panels, embedded spreadsheets, etc. You can even embed the contents of one section of a page to another page, so that if you change that it reflects the change in all the pages that the section was included. Which is great for customer support and of course technical documentation.

Did I mention that you can create as many different wikis as you like? Confluence calls those "spaces" and it's a great way to keep things separated. I use different wiki spaces for my employees handbook, customer support, app manuals, design documents per project, etc. The possibilities are endless and having them separately helps with security between different roles in the company and outside of it.

Pros

Confluence, especially the new cloud version, is one of the best tools to use for documenting your knowledge-base. The best parts for me are:

- The ability to connect my articles with to-do tasks from project management (Jira from Atlassian, same company, so they work like a charm together).
- The articles I can contain any media types, from spreadsheets that I can edit in-line to videos. There are also a lot of native panels to help anybody create very stylish articles with usability.
- In-line and footer comment sections help my team discuss and develop documents all together, without losing any of the discussion history.
- The ability to also keep an internal blog. I use that to inform my colleagues for the day-to-day developments, and keep everybody on track with high ideas and management efforts.
- All of the above can be also used as a customer-facing knowledge-base, to serve your customers with documents, operation manuals and help articles. Very handy if you use it together with the service desk solution from the same company, but can also be used stand-alone too.

In general it's one of the best choices that I made when I was searching for a documentation solution for my company and my clients, back in 2010. Almost a decade passed and Confluence is still growing better and better by the time. Atlassian the company behind Confluence is now huge and offers many solutions that integrate with Confluence, making it an even better choice if you use other tools from them.

Cons

I can't find any cons to Confluence. After all there is no perfect solution, only elegant ones depending on the problem one tries to solve.

Atlassian is offering a trial period so anybody can see if Confluence is good for their company's documentation needs.

From my experience, it would be bad to start a trial before you hove some really motivated people in your team and some content to put in there. Because it would be better to test Confluence with something that you would use in your company, so that you see first hand the pros and cons while your team works with Confluence with material that is close to the true material that you would put in there.

If I was to change one thing it would be the way it recognizes internally any of the pages I create, so that Confluence doesn't have any issues with pages with same titles. That would be a nice time saver and space saver in the outline of any wiki one creates.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Arturo M.

Best documentation tool I ever used

Used Daily for 1+ year
Reviewed on 5/9/2019
Review Source: Capterra

I use this almos daily and I think it is a great tool for team performance. It allows to create and view all the info in no time and pretty well structured.

Pros

The main advantage about Confluence is that is part of the Atlassian Suite which involves Jira and Bitbucket among others. This makes pretty easy to integrate them and add quick references to a jira issue with just write the reference number.
The text editor in Confluence is pretty complete, allowing to create really decent pages for any kind of documentation desired. The possibility of create nested pages makes really easy to organize the information in "chapters" "sub-chapters" and so on, giving your documentation a really neat look.
This feature also allows to segregate the information, so you can have your product's documentation on one place, perfectly organized and set another "Chapter" for your team info, where you could store info about code conventions, timetables about overtime or availability, and so on.
Confluence is also useful in order to create software designs, since it allows to create pages where you can paste your diagrams and so on and allows to discuss on them by adding comments or remarks.
And the Watch utility keep you posted via e-mail whenever a page you're watching is modified in any way so you can keep track of a discussion or whatever.

Cons

So far didn't find any big issue with confluence. Maybe for beginners it has a bit of learning curve and some option like the page nesting and so on is a bit difficult to learn. Besides that, I think is a pretty complete software.
Something I miss is the possibility of "downloading" a page with all nested ones into a pdf. That would be a great feature in order to generate documentation files.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Powerful wiki software

Used Daily for 2+ years
Reviewed on 13/8/2019
Review Source: Capterra

Confluence has become the place for us to collect information, across our business. We use it document our processes and policies (the access controls prove useful there), and our development teams use it on a daily basis to record the outcomes of discussions and to share knowledge.

Pros

Confluence does a good job as a tool for writing, organising and viewing all kinds of documentation.
It's fairly wiki-esque, but with a more intuitive editor for pages that should make it easier to pick up for new users that might be more familiar with, say, Microsoft Word.
As an Atlassian product, you can expect a full set of tools for managing access to different pages and areas across your organisation, making it more appropriate for enterprises than more basic wiki software that doesn't always provide the same level of control.
Another advantage is the high level of integration. 'Macros' allow users to include a variety of rich content, and are customisable. Examples of integrations include JIRA, Trello, Microsoft Office, G Suite, and more. The 'Atlassian Marketplace' can be used to find and install more macros.

Cons

Although the editor is easier to use than the markdown used by a lot of other wiki software, it can occasionally be frustrating to work with. Not all macros and formatting settings behave exactly the same, so while you'd be able to fix these issues directly in markdown, you can end up trying out a bunch of different tools before you find the one you need to achieve your goal.
As with all collections of articles, organising pages can become difficult. The software itself provides basic tools that allow you to define a structure for your pages, and these work well, but it still requires considerable discipline as your use of the software scales up.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
David M.

Wiki Engine on Steroids

Used Weekly for 2+ years
Reviewed on 7/8/2019
Review Source: Capterra

We are using Confluence as our internal documentation storage system. It allows us to easily create documentation and share it among our various teams while controlling access to the teams. It is better than a document storage system for this purpose, as it allows us to create the documents on the fly, cutting a step out of the process and making documents easier to manage. We host it on site, so it is more secure than a solution like Google Docs as it's not on the web.

Pros

We use Confluence on a daily basis to document various aspects of our organization. There is a large variety of built-in templates for a variety of sorts of documents. We heavily utilize the how-to articles to record procedures. Although it does link with other Altassian products, like Jira, we don't use that functionality currently as we run Confluence on-site and Jira in the cloud. The upgrade to version 6 greatly increased the usefulness of the product, as it brought in concurrent editing, ala Google Docs, which was functionality we needed when developing procedures for an event as a group. The search and indexing capabilities make it easy to find a document if its location is not obvious.

Cons

Search and indexing can lose usefulness in the event you have many similar documents, like say a checklist that is executed often. I would like a function to be able to click a check box to "ignore results like this." The initial setup of Confluence was not completely straightforward, however, we were installing on an older version, version 5. (The upgrade to version 6 went much smoother.) I would prefer an omnibus install package if it doesn't currently have that rather than having to install PostgreSQL and the application. The LDAP integration could have been a little bit smoother than it was, although it is in line with the other Atlassian products I have integrated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

An excellent documentation service that has saved me on many occasions

Used Daily for 2+ years
Reviewed on 14/1/2019
Review Source: Capterra

My coworker and I use confluence extensively to document all of the work that we perform. As IT staff many issues that we come across will be repeated ad-infinitum. As such to simply be able to look up the fix from any location with internet access increases efficiency many times over. The notification ability helps all users to see what has been changed, when, and by whom providing an excellent level of accountability.

Pros

It is extremely easy to create a large number of documents, it is possible to reference other documents within them to facilitate ease of research, and documents can all be put into sub-folders to contain them within separate trees to aid with organisation.
The mobile app is extremely useful for reading documentation whilst on the go - an example would be that we keep Video Conference details on one page that I have favorited, as such when I set up a VC from any location I am able to rapidly find the correct details to dial.
The search functionality allows for extremely quick location of relevant documents. On many occasions I have not been able to find what I need looking through the lists, only to immediately find it on the first search. Indeed I no longer look through the list as the search is so efficient.
When changes are made to documents it is possible to set it up to notify other members of the team so that they are able to see what has been done.

Cons

The only minor issue I have discovered with confluence is that when creating new documents setting the location is not as smooth as I would like.
Specifically I need to begin creating the document, then select "Move" and finally put it into the desired place. This does not really cause issues as it is still a quick process, however a one click setup would be appreciated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Atlassian Confluence Pricing

Starting from
US$10.00/month
Pricing options
Free Trial
Subscription
Value for money

Up to 10 users - $10 monthly flat fee for small teams.
11-100 users - $5 per user/month for larger and expanding teams.

Atlassian Confluence Features

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Customisable Branding
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Permission Management
  • Search Functionality
  • Third Party Integration

  • Chat
  • Projections
  • SSL Security

Additional information for Atlassian Confluence

Key features of Atlassian Confluence

  • @mentions
  • Access control
  • Advanced search
  • Advanced table editing
  • Ask, vote on & answer questions
  • Automatic notifications
  • Collaborative editing
  • Collaborative workspace
  • Communication management
  • Concurrent user capacity
  • Content collaboration
  • Content management
  • Custom layouts
  • Dashboard
  • Disaster recovery
  • Document management
  • Document storage
  • Drag & drop editing
  • Dynamic content management
  • Email integration
  • Event planning
  • Feedback management
  • File management
  • Full text search
  • GCal integration
  • Guide, manual, operating policy publishing
  • Inline, page & file commenting
  • Internal Q&A
  • JIRA Software release, sprint & issue planning
  • JIRA integration
  • JIRA project tracking
  • Knowledge base
  • Leaderboards for topic experts
  • Livesearch macro
  • Load-balancing
  • Macros/add-ons
  • Massive plugin ecosystem
  • Meeting notes
  • Mobile & desktop synchronization
  • Multimedia support
  • OnDemand or hosted
  • Outlook integration
  • PDF, Office doc & image sharing
  • Page & file versioning
  • Permission management
  • Preview functionality
  • Product requirements
  • Project management
  • Project plans
  • Real time editing
  • Real time feedback
  • Rich text editor
  • Share button
  • Social features
  • Space directory
  • Task notifications
  • Task tracking
  • Team activity tracking
  • Team calendars
  • Team leave, travel & roster scheduling
  • Template management
  • Type-ahead search integration
  • Unlimited spaces
  • Voting
  • iCal integration

Benefits

  • One platform that houses content creation, real time editing, document management, social features, and more.
  • Industry trusted by 30,000+ organizations.
  • First class Jira integration.
  • Customize with over 3,000 apps from the Atlassian Marketplace
  • Flexible enough to grow with your team and your organization through a consistent and logical organization method.
  • Available on both desktop and mobile native apps.

  • Atlassian Confluence FAQs

    Below are some frequently asked questions for Atlassian Confluence.

    Q. What type of pricing plans does Atlassian Confluence offer?

    Atlassian Confluence offers the following pricing plans:

    Starting from: US$10.00/month

    Pricing model: Subscription

    Free Trial: Available

    Up to 10 users - $10 monthly flat fee for small teams.
    11-100 users - $5 per user/month for larger and expanding teams.

    Q. What are the main features of Atlassian Confluence?

    Atlassian Confluence offers the following features:

    • @mentions
    • Access control
    • Advanced search
    • Advanced table editing
    • Ask, vote on & answer questions
    • Automatic notifications
    • Collaborative editing
    • Collaborative workspace
    • Communication management
    • Concurrent user capacity
    • Content collaboration
    • Content management
    • Custom layouts
    • Dashboard
    • Disaster recovery
    • Document management
    • Document storage
    • Drag & drop editing
    • Dynamic content management
    • Email integration
    • Event planning
    • Feedback management
    • File management
    • Full text search
    • GCal integration
    • Guide, manual, operating policy publishing
    • Inline, page & file commenting
    • Internal Q&A
    • JIRA Software release, sprint & issue planning
    • JIRA integration
    • JIRA project tracking
    • Knowledge base
    • Leaderboards for topic experts
    • Livesearch macro
    • Load-balancing
    • Macros/add-ons
    • Massive plugin ecosystem
    • Meeting notes
    • Mobile & desktop synchronization
    • Multimedia support
    • OnDemand or hosted
    • Outlook integration
    • PDF, Office doc & image sharing
    • Page & file versioning
    • Permission management
    • Preview functionality
    • Product requirements
    • Project management
    • Project plans
    • Real time editing
    • Real time feedback
    • Rich text editor
    • Share button
    • Social features
    • Space directory
    • Task notifications
    • Task tracking
    • Team activity tracking
    • Team calendars
    • Team leave, travel & roster scheduling
    • Template management
    • Type-ahead search integration
    • Unlimited spaces
    • Voting
    • iCal integration

    Q. Who are the typical users of Atlassian Confluence?

    Atlassian Confluence has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Atlassian Confluence support?

    Atlassian Confluence supports the following languages:

    English, French, German, Japanese, Korean, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Atlassian Confluence offer?

    Atlassian Confluence has the following pricing plans:

    Subscription

    Q. Does Atlassian Confluence support mobile devices?

    Atlassian Confluence supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Atlassian Confluence integrate with?

    Atlassian Confluence integrates with the following applications:

    Bitium, CA Flowdock, Creately, Gliffy, JIRA Software, Jira Service Desk, K3, Lucidchart, SharePoint, iorad

    Q. What level of support does Atlassian Confluence offer?

    Atlassian Confluence offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials