About UKG Pro

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.


Key benefits of UKG Pro

• Human Resources: UKG Pro delivers all the strategic HR functionality you need in one global system of record. Track all human capital management information about your employees, including personal information, employment history, benefits information, performance history and more.
• Payroll Administration, Tax Management and Compliance: UKG Pro handles even the most complex payroll computations and requirements for employees in the U.S. and Canada in just a few simple steps. Through UKG Wallet, Pro also supports timely earned wage access and financial wellbeing support for employees.
• Benefits Administration, Open Enrollment and Life Events: UKG Pro provides an intuitive benefits enrollment experience for employees that guides them to make well-informed benefits choices for themselves and their families.
• Talent Management: UKG Pro’s talent solutions can help you engage and develop your workforce for today and tomorrow with easy to use human capital management, performance management and succession management tools for the person-centered lifecycle.
• Reporting, Workforce Analytics, and Business Intelligence Tools: Gain complete visibility and insight into your workforce with UltiPro’s comprehensive reporting and business intelligence tools. UKG Pro lets you pull data across all areas of your people management to capture key metrics in an instant.
• Employee Feedback: Keep a pulse on how your people feel about your organization, help them feel they influence organizational strategy so they’re invested in their work, and leverage AI through Employee Voice to analyze sentiment and accurately understand the emotions behind employee responses.
• Community Building: Give your people a platform to connect with peers, manage employee resource groups (ERGs), and deliver career and mentorship advice through UKG Talk
• Time, Attendance, and Scheduling: UKG Pro Workforce Management is a highly flexible solution designed to meet unique time and labor requirements across all industries and across all levels of an organization, providing people with quick, simple, and accurate time entry, comprehensive, personalized scheduling options, and flexible time off and accrual rules. This solution is best suited for a large enterprise organization.
• Recruiting: UKG Pro Recruiting can help you expand your recruiting processes by supporting candidate engagement and relationships as well as attracting, hiring, and developing the best talent for your business.
• Onboarding: UKG Pro Onboarding helps your new employees connect to your company in a way that’s personal and impactful enabling you to build successful relationships, increase engagement, and improve performance for your business.
• Performance Management: UKG Pro Performance Management is a highly configurable solution that lets you assess performance and gather feedback on an ongoing basis to get the best results out of your employees.
• Succession Management: UKG Pro Succession Management can help you create a proactive, executable plan for professional growth and career advancement for all employees.
• Global HCM: UKG Pro enables multinational organizations to engage employees locally, ensure targeted compliance, achieve one view of their global workforce, and deliver a consistent and culturally relevant experience for all employees, regardless of location.
• Payment Services: You can ensure your time and resources are spent on best supporting your people with UKG Pro Payment Services handling your tax filing and other pay-related services.


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UKG Pro Software - UKG Pro Payroll
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UKG Pro Software - UKG Pro Payroll
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US$8.00
month

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Ease of Use

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Value for Money

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Reviews

Overall rating

4.3 /5
(588)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support
4.0/5

Already have UKG Pro?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 588
Yendi
Yendi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Best payroll solution

Reviewed on 11/6/2018

It help us speed the payroll process by 45% more fast.

It help us speed the payroll process by 45% more fast.

Pros

Ultipro best trait is the ability to customize the settings or features in a way to mold it on how the business works.This is a very intuitive tool, that even our non tech people can manage and control their own data and find everything they need on UltiPro. The cloud provides a real-time information including reports and dashboards that has the ability for employees to be able to navigate seamlessly and manage their information is made an impact. Very easy to use.

Cons

Very limited on the workflow process in web based. Some features are slower than other, not sure if its because the data is too much. This are small bumps compared to the benefits that this tool offers, so overall it doesn't have too many flaws.

Chelsea
Overall rating
  • Industry: Biotechnology
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Over promise and under deliver

Reviewed on 6/6/2022

I expected better customer service, less limitation and a more seamless transition. We sent the...

I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads.

Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.

Pros

Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.

Cons

As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call.

You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG.

Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.

Alternatives Considered

Workday HCM

Reasons for Choosing UKG Pro

Over promised on many things so we switched only to find out there were some limitations. We also switched because it made better sense for the Finance team.

Switched From

BambooHR, Paylocity and OnePoint HCM
Cynthia
Overall rating
  • Industry: Veterinary
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

I'm Sad to Say....

Reviewed on 15/12/2022

Let me start by saying that it used to be great system and in the past I was a huge supporter of...

Let me start by saying that it used to be great system and in the past I was a huge supporter of UltiPro and Kronos, and I thought they had the best systems out there from a payroll perspective - much easier to use than either Workday or SAP, and they had excellent support. And you were in control - you didn't need to hire a ton of expensive pseudo-IT people to run your department. Sadly, that's no longer the case. It's almost impossible to get support, the UI has gone downhill, and the product is very disjointed. It takes forever to perform simple tasks - very similar to a Workday or SAP. You can get it done, but not easily. You can no longer reach anyone in the Tax department - you can open tickets but no one will ever respond. You're on your own and you don't have the ability to make necessary updates yourself - it's a terrible feeling. I have had tickets open for months and I'm coming up on year end and I'm not going to be able to report accurately. Why they would take away the ability for users to make their own updates to taxing jurisdictions I'll never understand. But they did, and they don't respond when you open a case even after escalating. It's a nightmare. Now, I would go with another vendor given the choice. And that makes me sad.

Pros

I absolutely love the reporting capabilities in the core system. UKG uses Cognos, and you can literally write a custom report in minutes and pick up pretty much any field in the database and export it to Excel or PDF or whatever format you're looking for. You can schedule reports that can be automatically sent to your users and they can only see what their role and security allows them to see, you can create dashboards and interface files - whatever you need from a reporting perspective is at your fingertips. And it's as easy as drag and drop. I can't stress enough how useful this feature is.

Cons

I hate how long it takes to perform simple tasks, and I am horrified by the fact that they no longer provide test environments - to me it's not an option to test in production. We had to fight and beg for months to get them to make an "exception" for us, and frankly would have moved in another direction had they not eventually given in. The product and support, both of which used to make the system different from the other offerings on the market, have gone so far downhill in such a short time it's astonishing. Be prepared to have to go to a ton of different screens to get basic information or to perform an everyday task. And forget about getting any support. You can open tickets but no one is going to respond no matter how much you beg for help.

Contessa
Overall rating
  • Industry: Museums & Institutions
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fantastic Company & Software

Reviewed on 18/1/2024

Our company still have areas of UKG Pro that are not being fully utilized. However, we hope to work...

Our company still have areas of UKG Pro that are not being fully utilized. However, we hope to work closely with our UKG team in the future in order to use all the various functions of the system. I've only been working with our company for over a year, but I have had a good experience with working within the software. I've noticed that submitting cases online sometimes takes longer to receive a response. However, when I call in with an issue, the UKG service team has always been friendly and has been able to resolve my problem.

Pros

Our company likes UKG Pro because it is an all-inclusive product from hiring our employees, paying our employees, goal-setting, reviews, learning opportunities, and everything in between. We like that all our employees information is housed in one software.

Cons

There are certain areas of UKG Pro that it would be nice to have a process setup to automatically update information on a certain date, such as allocations and local tax changes. We live in Indiana who withholds local taxes as of January 1st. However, when employees move to a different county and submit a new tax form, the request has to be held until the end of the year. We also have several labor allocations that are only for a certain time frame that have to manually updated.

Jeannette
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

AAA Human Resources Review of UKG Pro

Reviewed on 8/9/2021

I am very happy with this product. We have added several additional UKG modules to the core...

I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together.

Pros

The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.

Cons

The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.

Alternatives Considered

Dayforce HCM, ADP Workforce Now and Workday HCM

Reasons for Choosing UKG Pro

Wanted to get away from the cost of installing and maintaining a system.

Switched From

Oracle PeopleSoft

Reasons for Switching to UKG Pro

The SAAS environment. We did not want to have to install upgrades and maintain the system. Also it had the features we were looking for at a more affordable price.
Showing 5 reviews of 588 Read all reviews

UKG Pro FAQs

Below are some frequently asked questions for UKG Pro.

UKG Pro offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact UKG for pricing.

UKG Pro has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

UKG Pro supports the following languages:

Danish, English, French, German, Italian, Portuguese, Spanish, Swedish

UKG Pro supports the following devices:

Android (Mobile), iPhone (Mobile)

UKG Pro integrates with the following applications:

Achievers, Appcast, Asurint, Beekeeper, Benefitfocus Platform, Bluewater, Brainier LMS, ClearStar, Clearcourse, CloudPay, Crew, Equifax, First Choice, GoodHire, Greenhouse, HireRight, Indeed, Infor Learning Management System (LMS), Informatica Intelligent Cloud Services, IntelliCorp, Jobvite, LinkedIn for Business, ManageEngine ADManager Plus, Modulus, NetSuite, Okta, OneLogin, Orange Tree, Outmatch, PayScale Suite, PeopleFluent, PingFederate, PlanSource, Predictive Index, Presagia, Schoox, Shield Screening, Slack, Speakap, Sterling, TazWorks, Twitter/X, VICTIG Screening Solutions Suite, Veritable Screening, Yammer, hr360, iCIMS Talent Cloud

UKG Pro offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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