About UKG Pro

UKG Pro cloud solutions for HR, payroll, and talent are inherently designed to improve the employee experience. Powered by Xander®, UKG’s portfolio of “People First” artificial intelligence technologies, UKG Pro helps organizations develop highly productive and satisfied workforces. With UKG Pro's personalized recruiting and convenient onboarding capabilities, companies can make positive first impressions and establish long-term relationships. UKG Pro makes it easy for HR to actively manage employee files—anytime, anywhere. Employees can access their personal, pay, and benefits information directly from UKG Pro, and administrators can rapidly calculate and process accurate payroll. A flexible, configurable solution, UKG Pro has workforce management tools to serve businesses of all sizes, and intuitive features and tools for ongoing compensation, performance, and succession management—from predicting top performers to building better leaders. UKG Pro also offers a modern approach to learning that fosters career development, and organizations can use UKG Pro’s advanced survey solutions to measure how employees truly feel about work. Plus, employees can get personalized, on-demand support for HR-related requests. Most importantly, UKG Pro is supported by powerful business intelligence across its solutions to help drive smarter, people-focused results.

Ultimate is committed to putting people first, always. This core principle drives its award-winning culture, products, and services—delivering a customer experience that’s personalized, proactive, and goes beyond software support. Founded in 1990 and based in Weston, Florida, Ultimate has ranked in the top 25 on Fortune’s 100 Best Companies to Work For since 2012. The company serves thousands of customers in diverse industries managing millions of people worldwide.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of UKG Pro

  • Human Resources: UKG Pro delivers all the strategic HR functionality you need in one global system of record. Track all human capital management information about your employees, including personal information, employment history, benefits information, performance history and more.

  • Payroll Administration, Tax Management and Compliance: UKG Pro handles even the most complex payroll computations and requirements for employees in the U.S. and Canada in just a few simple steps.

  • Benefits Administration, Open Enrollment and Life Events: UKG Pro provides an intuitive benefits enrollment experience for employees that guides them to make well-informed benefits choices for themselves and their families.

  • Talent Management: UKG Pro’s talent solutions can help you engage and develop your workforce for today and tomorrow with easy to use human capital management, performance management and succession management tools for the person-centered lifecycle.

  • Reporting, Workforce Analytics, and Business Intelligence Tools: Gain complete visibility and insight into your workforce with UltiPro’s comprehensive reporting and business intelligence tools. UKG Pro lets you pull data across all areas of your people management to capture key metrics in an instant.

  • Business/Employee Portal: A central gateway to business activities, the UKG Pro portal keeps everyone in your organization connected and empowers your workforce to operate at peak efficiency.

  • Time, Attendance, and Scheduling: UKG Pro Time and Attendance is a highly flexible solution designed to meet unique time and labor requirements across all industries and across all levels of an organization, providing people with quick, simple, and accurate time entry. This solution is best suited for a large enterprise organization.

  • UKG Pro TouchBase: UKG Pro TouchBase is an easy-to-use, tablet-based timeclock, labor data collection platform, and employee self-service device. In addition to being the point-of-time entry, UKG Pro TouchBase also provides your hourly employees with kiosk-based access to critical HR and payroll information from a touchscreen device—helping to further simplify their work experience.

  • Time Management: UKG Pro Time Management automates and simplifies time tracking. Support all levels of your organization to complete time entry with ease and efficiency, seamlessly integrate with employee and pay information, and receive automatic compliance and labor law updates. This solution is best suited for a mid-market organization.

  • Recruiting: UKG Pro Recruiting can help you expand your recruiting processes by supporting candidate engagement and relationships as well as attracting, hiring, and developing the best talent for your business.

  • Onboarding: UKG Pro Onboarding helps your new employees connect to your company in a way that’s personal and impactful enabling you to build successful relationships, increase engagement, and improve performance for your business.

  • Performance Management: UKG Pro Performance Management is a highly configurable solution that lets you assess performance and gather feedback on an ongoing basis to get the best results out of your employees.

  • Succession Management: UKG Pro Succession Management can help you create a proactive, executable plan for professional growth and career advancement for all employees.

  • Global HCM: UKG Pro enables multinational organizations to engage employees locally, ensure targeted compliance, achieve one view of their global workforce, and deliver a consistent and culturally relevant experience for all employees, regardless of location.

  • Payment Services: You can ensure your time and resources are spent on best supporting your people with UKG Pro Payment Services handling your tax filing and other pay-related services.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, Canada, China, Germany , United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Danish, English, French, German, Italian , Portuguese, Spanish, Swedish

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Images

    UKG Pro Software - UKG Pro time clock
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    Features

    Total features of UKG Pro: 104

    • 360 Degree Feedback
    • 401(k) Tracking
    • API
    • Applicant Tracking
    • Approval Process Control
    • Assessment Management
    • Attendance Management
    • Attendance Tracking
    • Background Screening
    • Benchmarking
    • Benefits Dashboard
    • Benefits Management
    • Billing & Invoicing
    • Budgeting/Forecasting
    • CRM
    • Calendar Management
    • Candidate Management
    • Career Development
    • Check Printing
    • Clock In / Out
    • Collaboration Tools
    • Compensation Management
    • Competency Management
    • Compliance Management
    • Compliance Tracking
    • Configurable Workflow
    • Customisable Templates
    • Customizable Fields
    • Direct Deposit
    • Document Management
    • Drag & Drop
    • E-Verify/I-9 Forms
    • Electronic Forms
    • Electronic Signature
    • Employee Database
    • Employee Handbook
    • Employee Management
    • Employee Onboarding
    • Employee Portal
    • Employee Profiles
    • Employee Reward Programs
    • Employee Scheduling
    • Employee Self Service
    • FMLA Administration
    • For Accountants
    • Goal Management
    • Goal Setting / Tracking
    • Individual Development Plans
    • Internal HR
    • Interview Management
    • Interview Scheduling
    • Job Application Management
    • Job Description Management
    • Job Posting
    • Job Requisition
    • Labor Forecasting
    • Learning & Development
    • Learning Management
    • Leave Tracking
    • Mobile Access
    • Multi-Country
    • Multi-State
    • Negative Feedback Management
    • Onboarding
    • Online Benefits Enrollment
    • Online Time Clock
    • Organisational Charting
    • Orientation Workflow Management
    • Payroll Management
    • Payroll Reporting
    • Performance Appraisal
    • Performance Management
    • Performance Metrics
    • Progress Tracking
    • Pulse Surveys
    • Recruitment Management
    • Reference Checking
    • Reporting & Statistics
    • Reporting/Analytics
    • Resume Parsing
    • Resume Search
    • Search/Filter
    • Self Service Portal
    • Shift Swapping
    • Sick Leave Tracking
    • Skills Assessment
    • Skills Tracking
    • Succession Management
    • Succession Planning
    • Surveys & Feedback
    • Task Management
    • Tax Compliance
    • Third Party Integrations
    • Time & Attendance
    • Time Off Management
    • Time Off Requests
    • Timesheet Management
    • Training Management
    • Vacation/Leave Tracking
    • Variable Workforce
    • Visual Analytics
    • W-2 Preparation
    • Wage Garnishment
    • Workflow Management

    Alternatives

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    Dayforce HCM

    4.3
    #2 Alternative to UKG Pro
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    Workday HCM

    4.4
    #3 Alternative to UKG Pro
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    UKG Ready

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    Reviews

    Overall rating

    4.2 /5
    (461)
    Value for Money
    4.1/5
    Features
    4.1/5
    Ease of Use
    4.1/5
    Customer Support
    3.9/5

    Already have UKG Pro?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 461
    Ashley
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    What's not to love here?

    Reviewed on 21/2/2020

    I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and...

    I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

    Pros

    I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

    Cons

    What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

    Isabelle
    Overall rating
    • Industry: Retail
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Recent Company Switch to UKG Pro

    Reviewed on 25/8/2022

    Overall UKG has cut down on some of the time it took our HR department to hire new employees on...

    Overall UKG has cut down on some of the time it took our HR department to hire new employees on payroll, as the integration between onboarding, recruiting and PRO transfers that data. It is also an easier product for our end users to learn.

    Pros

    We recently switched over to UKG PRO from our legacy system and legacy ATS. UKG provides the functionality that we need all in one place and decreases the additional work we had to do. The integration between PRO and recruiting allows candidates to easily enter the database. The onboarding feature is very clear and improves the candidate onboarding experience. Everything from the branding to the setup is very customizable and allows you to set up the product exactly how you want it.

    In switching to their product, you are also provided with lots of additional support from your setup team, which is great.

    Cons

    There is some functionality missing from the recruiting module of UKG. At this moment, the texting feature is not available, which was a critical piece of our legacy ATS. There is also some other functionality, such as grouping questions together for a job posting that is not currently available. We have found we need to use external applications on top of UKG to be able to meet our recruiting and onboarding needs.

    Janine
    Overall rating
    • Industry: Machinery
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Expensive Option with some benefits

    Reviewed on 28/7/2022

    Pros

    Allows for customization. Has great reporting capabilities.

    Cons

    We tried to use UKG as the one place for HR. Unfortunately, several modules (recruiting, onboarding, performance management) are offered, but they all lack the functionality to make them add value to our organization. We dropped PM because it was so difficult to use. We are also looking at alternatives to ATS and Onboarding. I am not a fan of their support model. I really don't even know my CSR.

    Alternatives Considered

    Dayforce HCM

    Reasons for Choosing UKG Pro

    Looking for more robust options

    Switched From

    Paychex Flex

    Reasons for Switching to UKG Pro

    ability to customize and integrate
    Chelsea
    Overall rating
    • Industry: Biotechnology
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Over promise and under deliver

    Reviewed on 6/6/2022

    I expected better customer service, less limitation and a more seamless transition. We sent the...

    I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads.

    Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.

    Pros

    Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.

    Cons

    As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call.

    You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG.

    Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.

    Alternatives Considered

    Workday HCM

    Reasons for Choosing UKG Pro

    Over promised on many things so we switched only to find out there were some limitations. We also switched because it made better sense for the Finance team.

    Switched From

    BambooHR, Paylocity and OnePoint HCM
    Jessica
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Love Ultipro- Only issue is reporting

    Reviewed on 18/2/2020

    Pros

    Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.

    Cons

    Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.

    Alternatives Considered

    ADP Workforce Now

    Reasons for Choosing UKG Pro

    Needed to get off the PEO

    Reasons for Switching to UKG Pro

    Feedback, customer experience, and company values.
    Showing 5 reviews of 461 Read all reviews

    UKG Pro FAQs

    Below are some frequently asked questions for UKG Pro.

    UKG Pro offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact UKG for pricing.

    UKG Pro has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    UKG Pro supports the following languages:

    Danish, English, French, German, Italian, Portuguese, Spanish, Swedish

    UKG Pro supports the following devices:

    Android (Mobile), iPhone (Mobile)

    UKG Pro integrates with the following applications:

    Achievers, Appcast, Asurint, Beekeeper, Benefitfocus Platform, Bluewater, Brainier LMS, ClearStar, Clearcourse, CloudPay, Crew, Equifax, First Choice, GoodHire, Greenhouse, HireRight, Indeed, Infor Learning Management System (LMS), Informatica Intelligent Cloud Services, IntelliCorp, Jobvite, LinkedIn for Business, ManageEngine ADManager Plus, Modulus, NetSuite, Okta, OneLogin, Orange Tree, Outmatch, PayScale Suite, PeopleFluent, PingFederate, PlanSource, Predictive Index, Presagia, Schoox, Shield Screening, Slack, Speakap, Sterling, TazWorks, Twitter, VICTIG Screening Solutions Suite, Veritable Screening, Yammer, hr360, iCIMS Talent Cloud

    UKG Pro offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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