About UKG Pro

UKG Pro cloud solutions for HR, payroll, and talent are inherently designed to improve the employee experience. Powered by Xander®, UKG’s portfolio of “People First” artificial intelligence technologies, UKG Pro helps organizations develop highly productive and satisfied workforces. With UKG Pro's personalized recruiting and convenient onboarding capabilities, companies can make positive first impressions and establish long-term relationships. UKG Pro makes it easy for HR to actively manage employee files—anytime, anywhere. Employees can access their personal, pay, and benefits information directly from UKG Pro, and administrators can rapidly calculate and process accurate payroll. A flexible, configurable solution, UKG Pro has workforce management tools to serve businesses of all sizes, and intuitive features and tools for ongoing compensation, performance, and succession management—from predicting top performers to building better leaders. UKG Pro also offers a modern approach to learning that fosters career development, and organizations can use UKG Pro’s advanced survey solutions to measure how employees truly feel about work. Plus, employees can get personalized, on-demand support for HR-related requests. Most importantly, UKG Pro is supported by powerful business intelligence across its solutions to help drive smarter, people-focused results.

Ultimate is committed to putting people first, always. This core principle drives its award-winning culture, products, and services—delivering a customer experience that’s personalized, proactive, and goes beyond software support. Founded in 1990 and based in Weston, Florida, Ultimate has ranked in the top 25 on Fortune’s 100 Best Companies to Work For since 2012. The company serves thousands of customers in diverse industries managing millions of people worldwide.

Key benefits of UKG Pro

  • Human Resources: UKG Pro delivers all the strategic HR functionality you need in one global system of record. Track all human capital management information about your employees, including personal information, employment history, benefits information, performance history and more.

  • Payroll Administration, Tax Management and Compliance: UKG Pro handles even the most complex payroll computations and requirements for employees in the U.S. and Canada in just a few simple steps.

  • Benefits Administration, Open Enrollment and Life Events: UKG Pro provides an intuitive benefits enrollment experience for employees that guides them to make well-informed benefits choices for themselves and their families.

  • Talent Management: UKG Pro’s talent solutions can help you engage and develop your workforce for today and tomorrow with easy to use human capital management, performance management and succession management tools for the person-centered lifecycle™.

  • Reporting, Workforce Analytics, and Business Intelligence Tools: Gain complete visibility and insight into your workforce with UltiPro’s comprehensive reporting and business intelligence tools. UKG Pro lets you pull data across all areas of your people management to capture key metrics in an instant.

  • Business/Employee Portal: A central gateway to business activities, the UKG Pro portal keeps everyone in your organization connected and empowers your workforce to operate at peak efficiency.

  • Time, Attendance, and Scheduling: UKG Pro Time and Attendance is a highly flexible solution designed to meet unique time and labor requirements across all industries and across all levels of an organization, providing people with quick, simple, and accurate time entry. This solution is best suited for a large enterprise organization.

  • UKG Pro TouchBase: UKG Pro TouchBase is an easy-to-use, tablet-based timeclock, labor data collection platform, and employee self-service device. In addition to being the point-of-time entry, UKG Pro TouchBase also provides your hourly employees with kiosk-based access to critical HR and payroll information from a touchscreen device—helping to further simplify their work experience.

  • Time Management: UKG Pro Time Management automates and simplifies time tracking. Support all levels of your organization to complete time entry with ease and efficiency, seamlessly integrate with employee and pay information, and receive automatic compliance and labor law updates. This solution is best suited for a mid-market organization.

  • Recruiting: UKG Pro Recruiting can help you expand your recruiting processes by supporting candidate engagement and relationships as well as attracting, hiring, and developing the best talent for your business.

  • Onboarding: UKG Pro Onboarding helps your new employees connect to your company in a way that’s personal and impactful enabling you to build successful relationships, increase engagement, and improve performance for your business.

  • Performance Management: UKG Pro Performance Management is a highly configurable solution that lets you assess performance and gather feedback on an ongoing basis to get the best results out of your employees.

  • Succession Management: UKG Pro Succession Management can help you create a proactive, executable plan for professional growth and career advancement for all employees.

  • Global HCM: UKG Pro enables multinational organizations to engage employees locally, ensure targeted compliance, achieve one view of their global workforce, and deliver a consistent and culturally relevant experience for all employees, regardless of location.

  • Payment Services: You can ensure your time and resources are spent on best supporting your people with UKG Pro Payment Services handling your tax filing and other pay-related services.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Danish, English, French, German, Italian and 3 others, Portuguese, Spanish, Swedish

    Images

    UltiPro Dashboard
    UltiPro Business Intelligence
    UltiPro Recruiting
    UltiPro Payroll Gateway
    UltiPro Mobile App
    UltiPro Talent Dashboard
    UltiPro Dashboard
    View 8 more
    UKG Pro video
    UKG Pro screenshot: UltiPro Dashboard UKG Pro screenshot: UltiPro Business Intelligence UKG Pro screenshot: UltiPro Recruiting UKG Pro screenshot: UltiPro Payroll Gateway UKG Pro screenshot: UltiPro Mobile App UKG Pro screenshot: UltiPro Talent Dashboard UKG Pro screenshot: UltiPro Dashboard

    Features

    Total features of UKG Pro: 120

    • 360 Degree Feedback
    • 401(k) Tracking
    • API
    • Ad hoc Reporting
    • Applicant Tracking
    • Approval Process Control
    • Assessment Management
    • Attendance Management
    • Attendance Tracking
    • Background Screening
    • Benchmarking
    • Benefits Management
    • Billing & Invoicing
    • Bonus Management
    • Budgeting/Forecasting
    • CRM
    • Calendar Management
    • Candidate Management
    • Career Development
    • Check Printing
    • Clock In / Out
    • Collaboration Tools
    • Compensation Management
    • Compensation Statements
    • Competency Management
    • Compliance Management
    • Compliance Tracking
    • Configurable Workflow
    • Cost Analysis
    • Customisable Templates
    • Customizable Fields
    • Customization
    • Direct Deposit
    • Document Management
    • Drag & Drop
    • E-Verify/I-9 Forms
    • Electronic Forms
    • Electronic Signature
    • Employee Database
    • Employee Handbook
    • Employee Management
    • Employee Onboarding
    • Employee Portal
    • Employee Profiles
    • Employee Reward Programs
    • Employee Scheduling
    • Employee Self Service
    • Enrollments/Onboarding
    • FMLA Administration
    • Goal Management
    • Goal Setting / Tracking
    • Incentive Management
    • Individual Development Plans
    • Internal HR
    • Interview Management
    • Interview Scheduling
    • Job Application Management
    • Job Description Management
    • Job Posting
    • Job Requisition
    • Labor Forecasting
    • Learning & Development
    • Learning Management
    • Leave Tracking
    • Metrics Navigator
    • Mobile Access
    • Multi-Country
    • Multi-Currency
    • Multi-State
    • Negative Feedback Management
    • Onboarding
    • Online Benefits Enrollment
    • Online Time Clock
    • Organisational Charting
    • Orientation Workflow Management
    • Overtime Calculation
    • Payroll Management
    • Payroll Reporting
    • Performance Appraisal
    • Performance Management
    • Performance Metrics
    • Predictive Analytics
    • Profitability Analysis
    • Progress Tracking
    • Pulse Surveys
    • Purchasing & Receiving
    • Recruitment Management
    • Reference Checking
    • Reporting/Analytics
    • Resume Parsing
    • Resume Search
    • Salary History
    • Search/Filter
    • Self Assessment
    • Self Service Portal
    • Shift Swapping
    • Sick Leave Tracking
    • Skills Assessment
    • Skills Tracking
    • Strategic Planning
    • Succession Management
    • Succession Planning
    • Surveys & Feedback
    • Task Management
    • Tax Compliance
    • Time & Attendance
    • Time Clock
    • Time Off Management
    • Time Off Requests
    • Time Tracking
    • Timesheet Management
    • Training Management
    • Trend Analysis
    • Vacation/Leave Tracking
    • Variable Workforce
    • Video Support
    • Visual Analytics
    • W-2 Preparation
    • Wage Garnishment
    • Workflow Management

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    Reviews

    Overall rating

    4.2 /5
    (416)
    Value for Money
    4.1/5
    Features
    4.1/5
    Ease of Use
    4.1/5
    Customer Support
    4/5

    Already have UKG Pro?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 416
    Ashley R.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    What's not to love here?

    Reviewed on 21/2/2020

    I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and...

    I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

    Pros

    I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

    Cons

    What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

    Emily B.
    Overall rating
    • Industry: Financial Services
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great HR Software from a Forward Thinking Company

    Reviewed on 19/8/2020

    We have realized some streamlined payroll business practices, and within Onboarding as well. The...

    We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).

    Pros

    The level of customization and the ability to create our own fields is highly valued. This is also an easy system to train new Admins on, and has a crisp and clean appearance.

    Cons

    There are some improvements needed within UltiPro, especially in Time Management. There are things that we would like improved, but the nice thing about Ultimate Software is you can submit an Idea for an improvement and vote on other ideas. Ultimate takes these Ideas seriously, and rolls out improvements quarterly.

    Verified Reviewer
    Overall rating
    • Industry: Hospitality
    • Company size: 1,001-5,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Basic and on point

    Reviewed on 10/3/2021

    I've used it for a little bit under a year and I really like it. I can request time off from the...

    I've used it for a little bit under a year and I really like it. I can request time off from the app, check my punch times so I can clock in/out appropriately. There is even an org chart for your company.

    Pros

    While on the app, the functionality is a bit limited, but when accessed from a computer, there is a lot of details you can view and edit (if allowed by your company) regarding your profile, benefits, time off, etc. it is very complete, with work summary, details about employment and it connects with a learning platform so everyone can be up to date with the lates company policies. Payroll stubs are also viewable and you can be notified when they are ready to be viewed.

    Cons

    Maybe more features could be accessible for employees when using the app; it seems a little limited. At our workplace, sometimes the punches are not recorded on the employee station, causing problems with hours because it does not register them.

    Nicole F.
    Overall rating
    • Industry: Legal Services
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Terrible product

    Reviewed on 25/4/2019

    Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes,...

    Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.

    Pros

    If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.

    Cons

    Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.

    Response from Ultimate Software

    Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day.

    Verified Reviewer
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 10,000+ Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Great product for user to management interface

    Reviewed on 23/3/2021

    Even with the simple issue relating to the benefits, etc., this product is fantastic and user...

    Even with the simple issue relating to the benefits, etc., this product is fantastic and user friendly. It mainstreams the entire HR office into a single location along with payroll and allows employees versatility in seeing and printing things like pay stubs, W2s, their personnel info, etc. Definitely reduces HR calls and makes access easier for the employees.

    Pros

    This allows for single point access to onboarding, payroll, personnel information, and more. Basically, it's HR in a box, and as an employee, it makes sending specific requests for some items as simple as making that request from within the program (name changes, etc.).

    Cons

    The most frustrating part of the program is in the benefits section because it does things like show beneficiaries but does not allow a user to add, delete, or request to implement a change for them. It also offers no reason why something isn't available to the user (such as out of enrollment window flag or similar). New hires are confused when something simply doesn't work.

    Showing 5 reviews of 416 Read all reviews

    UKG Pro FAQs

    Below are some frequently asked questions for UKG Pro.

    UKG Pro offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact UKG for pricing.

    We do not have any information about UKG Pro features

    UKG Pro has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    UKG Pro supports the following languages:

    Danish, English, French, German, Italian, Portuguese, Spanish, Swedish

    UKG Pro supports the following devices:

    Android (Mobile), iPhone (Mobile)

    UKG Pro integrates with the following applications:

    Achievers, Informatica Intelligent Cloud Services, LinkedIn for Business, NetSuite, OneLogin, Twitter, Yammer, iCIMS Talent Cloud

    UKG Pro offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for UKG Pro.