Square Point of Sale

Pros

It allows us to take card payments for any amount using the app when a customer doesn't have cash instead of the risk of taking a check.

Cons

The processing fees are competitive with other services such as PayPal but still high and cut into our profits.

Pros

Square is offering a software that is versatile and also nearly free for a new business that doesn’t have money to spend on start up costs or an existing business that has been ripped off from an expensive POS company. You can literally just use your iPhone with a card swipe. Or for the brick and mortars use their new and sleek looking square register.

In terms of interface, Squares basic dashboard is free to the public and can be set up as fast as signing up for a email account. You can learn it’s navigation in a matter of minutes and you are able to subscribe for the extras you need like loyalty, gift cards or marketing. Very simple, very user friendly, and the support is actually helpful.

Cons

Switching from a POS company that requires a lot of upfront infrastructure and training, I don’t have a lot of bad things to say about squares POS and software other than the existing equipment they told us we could use hasn’t necessarily been easy to re use. Also you are not able to get as granular in customizing some features as other softwares

Pros

I LOVE the ability to see previous sales trends and analyse current inventory consumption. If you are an idiot, you could make this software functionable and powerful in minutes. At the end of each day, the software sends you a report going over the day's sales and does so on an hour by hour basis. I have found Square POS to be a mighty assistant and even a powerful collaborator in growing my business, and couldn't run my burgeoning ice cream parlor without it.

Cons

I have had some problems with the use of electronic gift cards (obtainable through third party sellers) and the customer support has been a bit less-than-optimal. We discontinued use of the freshly purchased giftcards (price: $50) and instead substituted an old-fashioned but charming home-printer generated gift card system instead.

Pros

I liked that it was a convenient way to accept payments anywhere via my mobile cell phone through the Square App.

Cons

I didn't like that customers couldn't make a payment directly from their phone & that Square charges a higher fee to manually enter a credit card. There was a glitch with square that kept showing a different totals than what was entered $82.00 it showed $82.03. The customer said run it with the .03. Then the next day LESS THAN 24 hours later I saw the deposit total from Square to our bank account and it was a lot more than it should have been. I looked up transactions and saw where 2 customers were highly over charged. (1) I entered $52.00 but Square deducted $520.09 from the customers card, (2nd) I entered $53.00 but Square deducted $530.06. I immediately looked through their website to see if I could refund the difference but had no way of doing so through the website. I was able to refund the difference through their Square App. That was done maybe 15 hours later I refunded the difference and sent screen shots of the refunds to the 2 customers. Two days later one of the girls said the refund hadn't processed. What seemed like 30 minutes or longer looking through their website for a phone number - called to speak to someone and was on hold for 30 min. or longer to get someone. This person didn't seem to care that I refunded these customer's accts. 15 hours or less from the transactions took place. He said it would take 7 to 10 business days to refund their accts. That was large amounts of money for someone to wait a week when it was caught 15 hours or less.

Pros

THE SIMPLICITY, ONCE YOU SET IT UP, JUST START USING IT. THEY CHARGE MINIMAL FEES, THEY PUT THE FUNDS INTO YOUR ACCOUNT USUALLY NEXT DAY, OR DAY AFTER IF SALE WAS AFTER HOURS OR WEEKEND.

Cons

IT COULD TAKE 48 HOURS TO GET PAID IF A SALE WAS ON THE WEEKEND OR AFTER HOURS, AND IF A CLIENT ALREADY HAS AN EMAIL SET UP THE SQUARE SYSTEM WILL AUTOMATICALLY SEND THE RECEIPT TO THEM, IT JUST MAKES ME HAVE TO GO BACK AND RESEND THE RECEIPT TO MY BUSINESS EMAIL