MINDBODY

MINDBODY

Health & Wellness Business Management Software

3.9/5 (1813 reviews)

MINDBODY Overview

MINDBODY software provides everything you need to bring your long-term vision to life. It starts simple: you organize your day and welcome new clients. Clients arrive at your business and you check them in. Whenever first-timers are looking to join, you ask them to sign a few things quickly with an e-waiver, which saves to their client profile immediately.

As you grow, you shift to planning the day around how everybody’s schedule fits together, and MINDBODY helps you keep track of what each staff member is up to.

Before long, new clients start finding you on the MINDBODY Connect app, and they start booking your services, too. Once that new client becomes a loyal regular, you can set up recurring billing and even have them join your automated referral program, to give them a little incentive for telling their friends about you.

Whenever you catch a free moment between clients, you can review your numbers to see how you’re growing—things like your revenue, sales, attendance and client retention. And because there’s always room to grow, you can use what you learn to plan and execute marketing campaigns, bringing inactive clients back in with automated emails and text messages.

And because your brand and services become such a part of your clients’ routine, you can even create a completely tailored mobile app with your branding, so they can have the same experience with you on their phones.

Pricing

Starting from
US$129.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Germany, Latin America, United Kingdom, United States

Supported Languages

English, French, German, Italian, Spanish

MINDBODY Reviews

Overall rating
3.9/5
74% positive reviews
856
Excellent
477
Very good
234
Average
100
Poor
146
Terrible
Sharmila Y.

Mindbody Online transformed my business

Used Daily for 2+ years
Reviewed on 3/9/2019
Review Source: Capterra

I tried to leave Mindbody once to go to Booker (now a MBO owned company) and that was a huge fail. They didn't offer the preferences that worked for my boutique, small studio. MBO has stellar customer service. Also, BOLD is beyond a doubt, the most exciting part of MBO and helping owners stay motivated, inspired and educated.

Pros

Mindbody offers exemplary customer service. I have been with them for more than 10 years of the 15 years that I have been in business. It's user friendly, innovative and helps business owners to automate their work.

Cons

The price for MBO keeps getting more expensive. Also, the partner companies can add up too.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Stephanie A.

MindBody Software is Mostly Great

Used Daily for 1+ year
Reviewed on 12/9/2019
Review Source: Capterra

Honestly, software is software these days. But my experience with MindBody is that the team of people they have behind the scenes is absolutely phenomenal. They just put on the most amazing in person event called Bold, and I was so impressed I already bought my ticket for next year. They also do a yearly training on their software called MindBody University, and I have heard great things. I'm hoping that once I attend, I will fall in love with the software as much as I have with the people.

Pros

It has a lot of features that I need to run my business, like reports, memberships, and online booking for clients.

Cons

I do not find it intuitive, and sometimes it's glitchy and inconsistent.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Zoé F.

Hard to use, but a Good customer value

Used Daily for 1+ year
Reviewed on 4/9/2019
Review Source: Capterra

Very very very difficult to use, too much features for nothing. You had to search deep into the back-end system to change a minor feature.
Customer account was hard to manage on the administrative side.
Good software for fitness centre that only have classes. Not the better software for Sports Complex and facilities rentals.

Pros

Minbody offers a lot of features and everything is possible for the client.
Our customer could be aware of any changes in their rental or account.
Customers could have a look of our facilities schedule before calling us to rent a facility.
Customer could see Public Swim & Skate on the Mindbody Website easily.
Customer could access their account on the Mindbody App and get all the information about their course directly on the app.
Merging accounts was easy.

Cons

Very difficult to use and learn. A lot of specific terms, difficult to learn for baby-boomers employees.
Rentals could not be filtered or sort other than by transaction date. So if we booked a facility 6 months in advance, and change the date 1 months prior, changes were 4 pages before the actual rental.
There was no way to bill our client monthly.
We used it for more than a year and a half and our employees was still having issues with basics and daily steps.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

3.0/10
Lori M.

MINDBODY software

Used Daily for 2+ years
Reviewed on 31/8/2019
Review Source: Capterra

I wouldn't want to change. Software changes are difficult to walk staff through. Price increases may impact that over time. Partly because it is ever evolving and slowly but surely we get functionality that we need. The software is greatly modifiable, however, we have hit quite a few roadblocks of things that we need that we just can't do because we do not have the typical boutique business model.

Pros

Ability to interact with clients through auto-e-mails/texts.

Cons

Not built specifically for fitness centers so lacks some functionality specific to a non-profit fitness center. Definitely built for a boutique studio.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Kendra G.

It's Helpful!

Used Daily for 2+ years
Reviewed on 26/8/2019
Review Source: Capterra

MB has been great within the yoga studio / fitness studio / wellness studio industry. I've been using it for years now, within different states / facilities, as well as using it myself as a client. Easy to use, but have a feeling there is so much my company is unaware of / not taking advantage of [some tools that could really benefit the company that we don't know exist]. I'm also not a fan of MB working with other companies who saw flaws in the system, and now charge extra $ to implement. Why can't MB just come up with these ideas themselves, implement within their software, charge an extra charge if you must, but keeping it all within MINDBODY [not also to FitGrid, ZipWhip, etc.]. Customer service could also use some work. Our company struggled for weeks trying to get hardware ordered. We were promised multiple efforts of help with no one actually able to assist until I finally made it to the MB BOLD conference and sought help. It took way too long for us to give your company money for an item we wanted to order to benefit our sales.

Pros

The software is easy to use [once you practice]. It allows us to do everything we need, to an extent, with scheduling private sessions, massage, requesting appointments, as well as checking students in to classes, allowing them to purchase retail. It seems to have everything we need rolled into one package, at least for us with the Ultimate package.

Cons

I think there should be more webinars on how to use the software. Yes, there are videos to watch and the certification process, but this does not allow for open dialogue, questions to be asked, etc. Webinars w/ a MB customer support team available to discuss would be ideal and allow us all to know more of what our system has available for us to use / take advantage of.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

MINDBODY Pricing

Starting from
US$129.00/month
Pricing options
Free Trial
Subscription
Value for money

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.
Accelerate $239: Keep your clients coming back with email campaigns and text confirmations.
Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.

MINDBODY Features

  • API
  • Automatic Notifications
  • Calendar Management
  • Customer Database
  • Customisable Reporting
  • Customisable Templates
  • Data Import/Export
  • Email Integration
  • Reminders
  • Social Media Integration
  • Third Party Integration

  • Activity Dashboard
  • Activity Tracking
  • CRM Integration
  • Custom Fields
  • Customisable Branding
  • Electronic Payments
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics

Additional information for MINDBODY

Key features of MINDBODY

  • App for clients
  • App for staff
  • Appointment scheduling
  • Assessment management
  • Attendance management
  • Attendance reports
  • Auto-responders
  • Automated emails
  • Automated recurring billing
  • Automatic notifications
  • Barcode scanning
  • Billing & invoicing
  • Branded mobile apps
  • Calendar management
  • Calendar sync with Google
  • Class scheduling
  • Client management
  • Client portal
  • Client profles
  • Commission management
  • Compensation management
  • Credit card integration
  • Credit card processing
  • Custom forms
  • Customer accounts
  • Customer database
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import
  • Data import/export
  • Digital signature
  • Document storage
  • Dynamic Pricing
  • Email integration
  • Email templates
  • Email tracking
  • Employee portal
  • Employee profile
  • Employee self service
  • Event calendar
  • Event scheduling
  • Event tracking
  • Facebook appointment booking
  • File management
  • Formula notes
  • HIPAA compliance
  • Hourly employee tracking
  • Incentive programs
  • Inventory tracking
  • Key tags and gift cards
  • Lead capture
  • Marketing tools
  • Membership tools
  • Multi-location
  • Multiple user accounts
  • Online booking
  • POS integration
  • Package tracking
  • Payroll
  • Payroll integration
  • Point of sale
  • Privacy options
  • Promotions management
  • Purchase order management
  • Real time reporting
  • Referral tracking
  • Reminders and follow-ups
  • Remote control
  • Reservations management
  • Retail inventory management
  • Revenue reports
  • Room / equipment scheduling
  • SMS integration
  • Sales reporting
  • Sales tracking
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Shopping cart
  • Signed agreements
  • Social media integration
  • Staff management
  • Staff permissions
  • Tagging & sorting
  • Task scheduling
  • Template management
  • Third party integration
  • Tracking features
  • Transaction history
  • User photos
  • Waitlists
  • Website integration

Benefits

• Online booking: Give clients a way to sign up for their next visit on their own. Clients can see your availability and choose what works best for them.

• Point of sale: Process every purchase easily, including retail, classes or appointments, workshops or memberships, gift cards and more. Every purchase is logged on the client’s profile for easy reference later.

• Staff management: Get the whole schedule into one place, and give every staff member a login so it’s always accessible from their laptop or phone. Take care of payroll in minutes, too.

• Reports: Analyze the numbers that matter most, from attendance and revenue to retention and membership growth. Every interaction with clients adds to your historical data, so you get a comprehensive picture of your business as time goes on.

• Client tools: Store everything in a simple client profile, and refer back to it quickly whenever that client comes in. You can save notes, check their purchase and visit history, and see their payment status.

• Marketing tools: Get the word out easily with automated promotion tools. Pull lists from your client profiles, set up promo codes, combine your services into discount packages—and track the success of everything so you know what’s most effective.

GetApp Analysis

In the health and wellness industries, the key to business growth has to do with automation. The more business management tasks a fitness studio, spa, or salon can automate, the more time its employees can spend tending to clients’ needs. MINDBODY is a cloud-based business management platform that allows users in the health and wellness industries to offload the burden that comes along with running a thriving business.

Designed for fitness studios, salons, personal trainers, spas, yoga studios, boxing centers, wellness centers, and other businesses in the health industry, MINDBODY has become one of the most recognizable names in cloud-based business management. The MINDBODY platform includes features for marketing, automation, and online booking, and it provides users with tools for generating detailed reports that have to do with monthly sales and revenue, client attendance, and product inventory.

Client Tracking

What is MINDBODY?

MINDBODY is a business management and marketing platform designed for users in the health and wellness industries. The cloud-based solution enables businesses to forge deeper connections with clients through online class scheduling, waitlists, reminders, and even automated referral programs. Businesses that use MINDBODY can set up automated recurring billing, as well as create detailed clients profiles. Digital marketing tools also help businesses with new customer acquisition.

The goal of MINDBODY is to help business owners bring their visions to fruition. Organizational features make it easier to manage most day-to-day tasks that go along with owning a business in the health and wellness industries, such as checking-in clients and making sure liabilities waivers are signed. Offloading those basic business management tasks to MINDBODY makes space for business owners and studio managers to spend more time connecting with their clients and growing their businesses.

Online Booking

MINDBODY Main Features

Automated Business Management Typical business tasks like payment collection, appointment confirmations, and even payroll processing can be automated with MINDBODY’s business management tools. The cloud-based solution helps its users save time, particularly when it comes to confirming events and appointments with clients via email, text message, or through the web-based platform.

Create profiles for each member of your staff, making sure to enter each employee’s services, prices, and availability. MINDBODY will take the information you’ve entered and use it to automate client scheduling and payment collection. You can even set the maximum number of clients able to enroll in a given class, and create automated waitlists that your clients can join in the hopes of snagging a spot if someone cancels.

Automated Staff Scheduling

Digital Marketing Tools MINDBODY provides marketing tools for both client acquisition and retention. In an effort to attract more business and generate increased referrals, users can send digital promotions and discounts, as well as create digital loyalty programs to reward their most frequent clients.

When you sign up for MINDBODY, your business is automatically listed on the company’s consumer-facing mobile app, which is used by more than 250,000 people. Other marketing features that MINDBODY offers include trackable promo codes, discounted package deals, and gift cards, which you have the option to create and distribute via online channels at any time. You can also use MINDBODY’s platform to send “We Miss You” emails to clients who’ve stopped coming in as frequently.

Geo-Analytics Features

Online Scheduling Providing clients with a way to book classes or lessons online is one of the smartest things a health-based business can do. MINDBODY”s online scheduling platform can be linked to a business’s existing website or Facebook page. The company’s free mobile app, MINDBODY Connect, allows clients to manage their own schedules (as well as payment histories) from any connected smartphone or tablet.

You can enter the class schedules at your facility, along with the number of available spots in each class and MINDBODY will handle all the heavy lifting related to online scheduling, including offering waitlists to fill spots that open up at the last minute. Advanced features available through MINDBODY’s online scheduling platform include attendance lists, client filtering, and customization options for studios with multiple locations.

Client Scheduling Platform

Business Reports Studio owners deserve to know whether the business management software they’re using is generating a positive return on investment. MINDBODY makes this process easy by providing its users with the ability to quickly generate detailed reports that track how well they’re meeting defined business goals.

Dig into your own business data by heading to the Reports section in your MINDBODY account. Use the search box to find the data you need by keyword, or browse through basic report descriptions. You can review trends in customer retention, sales figures, and overall business growth at your company. Larger trends can be broken down based on client locations and referral sources, which provides you with an in-depth look at which promotions or marketing vendors are performing the best.

Reports

MINDBODY Integrations

MINDBODY integrates with a number of third-party apps and add-ons, including custom mobile apps, marketing tools, consumer networks, and website tools. A few of the most prominent integrations include Constant Contact, Perkville, HealCode, and Listen360.

MINDBODY Pricing

MINDBODY offers multiple pricing tiers, based on the size of the business and the number of clients.

Individual practitioners can use MINDBODY for $30 per month, while small teams and mid-size businesses can expect to spend between $60 and $85 per month. MINDBODY also offers an “Accelerate” plan for businesses focused on bringing clients back more often and increasing revenue through business automation. The “Accelerate” plan costs $145 per month.

Businesses at all pricing tiers are eligible to accept credit card payments online or at the front desk, with transactions automatically linking to the client’s MINDBODY account.

MINDBODY Bottom Line

  • Automated business management for health and wellness professionals
  • Accept bookings and payments through the web
  • Reward frequent clients with discounts and gift cards
  • Sales reports track client trends over time
  • Payment histories are accessible through connected mobile devices

MINDBODY FAQs

Below are some frequently asked questions for MINDBODY.

Q. What type of pricing plans does MINDBODY offer?

MINDBODY offers the following pricing plans:

Starting from: US$129.00/month

Pricing model: Subscription

Free Trial: Not Available

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.
Accelerate $239: Keep your clients coming back with email campaigns and text confirmations.
Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.

Q. What are the main features of MINDBODY?

MINDBODY offers the following features:

  • App for clients
  • App for staff
  • Appointment scheduling
  • Assessment management
  • Attendance management
  • Attendance reports
  • Auto-responders
  • Automated emails
  • Automated recurring billing
  • Automatic notifications
  • Barcode scanning
  • Billing & invoicing
  • Branded mobile apps
  • Calendar management
  • Calendar sync with Google
  • Class scheduling
  • Client management
  • Client portal
  • Client profles
  • Commission management
  • Compensation management
  • Credit card integration
  • Credit card processing
  • Custom forms
  • Customer accounts
  • Customer database
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import
  • Data import/export
  • Digital signature
  • Document storage
  • Dynamic Pricing
  • Email integration
  • Email templates
  • Email tracking
  • Employee portal
  • Employee profile
  • Employee self service
  • Event calendar
  • Event scheduling
  • Event tracking
  • Facebook appointment booking
  • File management
  • Formula notes
  • HIPAA compliance
  • Hourly employee tracking
  • Incentive programs
  • Inventory tracking
  • Key tags and gift cards
  • Lead capture
  • Marketing tools
  • Membership tools
  • Multi-location
  • Multiple user accounts
  • Online booking
  • POS integration
  • Package tracking
  • Payroll
  • Payroll integration
  • Point of sale
  • Privacy options
  • Promotions management
  • Purchase order management
  • Real time reporting
  • Referral tracking
  • Reminders and follow-ups
  • Remote control
  • Reservations management
  • Retail inventory management
  • Revenue reports
  • Room / equipment scheduling
  • SMS integration
  • Sales reporting
  • Sales tracking
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Shopping cart
  • Signed agreements
  • Social media integration
  • Staff management
  • Staff permissions
  • Tagging & sorting
  • Task scheduling
  • Template management
  • Third party integration
  • Tracking features
  • Transaction history
  • User photos
  • Waitlists
  • Website integration

Q. Who are the typical users of MINDBODY?

MINDBODY has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does MINDBODY support?

MINDBODY supports the following languages:

English, French, German, Italian, Spanish

Q. What type of pricing plans does MINDBODY offer?

MINDBODY has the following pricing plans:

Subscription

Q. Does MINDBODY support mobile devices?

MINDBODY supports the following devices:

Android, iPhone

Q. What other apps does MINDBODY integrate with?

MINDBODY integrates with the following applications:

ActiveCampaign, Constant Contact, Delivra, Emma, Mailchimp, REACH, Social Campaigns, TapMango, Trainerize, Xero

Q. What level of support does MINDBODY offer?

MINDBODY offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials