Gusto

Gusto makes payroll, benefits, & employee onboarding easy

4.7 /5 (2726 reviews) Write a Review!

Gusto Overview

What is Gusto?

Gusto is a modern, online people platform that helps small businesses take care of their teams. Our products and services help you onboard, pay, insure, and engage your team in one integrated, easy-to-use platform loved by over 100,000 modern employers. Gusto makes taking care of your team a joyful experience, while helping you manage your bottom line and stay compliant. You'll feel like a pro no matter how complicated the situation. To create a workplace where everyone thrives, work with Gusto.

The cloud-based platform provides employees with access to a Gusto account so that they can view timesheets, paycheck stubs, tax documents, and more. The payroll tools within the Gusto app allow businesses to define pay period dates, automatically file payroll tax, sync data with third party platforms such as Xero, QuickBooks, and more, ensure compliance, set up workers compensation policies, automate payroll processing, and more. The Gusto payroll module also offers advanced features including federal, state, and local payroll forms, payroll reports, accounting integrations, and tax credit management.

Businesses can also benefit from employee management tools for employee onboarding, time tracking, contract management, org chart creation, document storage, time off request approval, and more. The employee directory gives managers an overview of all employees and includes information on time off, contact details, payroll data, bank account details, and more.

Gusto Overview

Pricing

Starting from
US$25.00/month

Pricing options

Free Trial
Subscription
Value for money

Four pricing plans are available:

Concierge: $149 per company + $12 per employee per month.

Complete: $39 per company + $12 per employee per month.

Core: $39 per company + $6 per employee per month.

Basic: $19 per company + $6 per employee per month.

If you simply want to pay your 1099 contractors, there is Contractor (for companies without W-2 employees): $6 per contractor per month.


Gusto Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Gusto run payroll
Gusto benefits administration
Gusto 401(k) plans
Gusto workers' comp
Gusto time tracking
Gusto state tax management
Gusto video Gusto video Gusto screenshot: Gusto run payroll Gusto screenshot: Gusto benefits administration Gusto screenshot: Gusto 401(k) plans Gusto screenshot: Gusto workers' comp Gusto screenshot: Gusto time tracking Gusto screenshot: Gusto state tax management

Gusto Reviews

Gusto Reviews

Overall rating
4.7
/
5
Excellent
2046

Very good
535

Average
95

Poor
20

Terrible
30

Value for Money
4.5
Features
4.5
Ease of Use
4.7
Customer Support
4.5
95% recommended this app
Alicia D.

I’m an employment lawyer and I consistently recommend Gusto to my clients

Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.


Jenni K.

Best DIY software in the payroll market

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.


David M.

Cannot enter data to meet filing deadline in 4 days, Software lacking, and IRS says not...

For light weight use, it is pleasant. For anything cookie cutter, can be severely lacking. I do not have experience with Quicken payroll so not sure if any better given Quickbooks also seems to soft serve accounting now and buries T-accounts and registers, which should be at the top. That being said, at least one can still get to the register and make entries when soft serve ice cream is not appropriate, if you get my meaning.


Carly F.

Awesome Product and Support Staff

Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more important work and still feel like everything is being taken care of on the payroll side. Their customer service teams are extremely supportive and helpful.


William P.

Foundational HR Tools for the Little Guys

Excellent! I love their customer service, I love that they keep me aware of what's going on in the world of HR/Payroll laws. I love that they helped find retirement and heath care options for my employees so that I can grow the benefits to my folks! I'm obviously a big fan of what these guys are doing.


Alicia D.
Industry: Legal Services
Company size: 2-10 Employees

I’m an employment lawyer and I consistently recommend Gusto to my clients

Used Weekly for 2+ years
Reviewed on 12/6/2020
Review Source: Capterra

Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.

Pros

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Cons

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jenni K.
Industry: Accounting
Company size: 11-50 Employees

Best DIY software in the payroll market

Used Daily for 1+ year
Reviewed on 6/1/2021
Review Source: Capterra

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

Pros

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

Cons

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David M.
Industry: Chemicals
Company size: 2-10 Employees

Cannot enter data to meet filing deadline in 4 days, Software lacking, and IRS says not receiving

Used Weekly for 1+ year
Reviewed on 27/1/2020
Review Source: Capterra

For light weight use, it is pleasant. For anything cookie cutter, can be severely lacking. I do not have experience with Quicken payroll so not sure if any better given Quickbooks also seems to soft serve accounting now and buries T-accounts and registers, which should be at the top. That being said, at least one can still get to the register and make entries when soft serve ice cream is not appropriate, if you get my meaning.

Pros

It's pretty, modern GUI, and marketing and PR are nice. Lots of VC cash spent on social media and GUI to promote it. Phone support folks are pleasant but limited in what they can help with.

Cons

If problem, then your fault as they say software is designed to be self-serving and thus everything is your fault if does not work. But, if you want to grant restricted stock to people and generate 1099s and edited W-2s , then sorry, there software and support team could not help and there are no fields for me to "self-service" this data into their software. I've been in contact with Gusto since December and trying to get some 1099s and W-2s created and that are due by Jan. 31st. I finally spoke with someone today who said I could email them directions on where and how to enter into W-2s and 1099s, but I was then told that if a person's name was not in their software by Dec. 31st then software cannot create forms, even though there is time to still file. At the same time, I am receiving notices from IRS that 941s were not received, but Gusto software states filed.

Response from Gusto

Hi David, thanks for providing us your feedback about our software, and we've passed it along to our product team. We also see that you've been in touch with our customer support team and encourage you to reach back out to them if you have any questions and if there's anything else we can do for you in the moment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Carly F.
Industry: Accounting
Company size: 2-10 Employees

Awesome Product and Support Staff

Used Weekly for 2+ years
Reviewed on 29/12/2020
Review Source: Capterra

Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more important work and still feel like everything is being taken care of on the payroll side. Their customer service teams are extremely supportive and helpful.

Pros

Auto-sync and tax payments are the best features of the product that go above other products. Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind. Their customer service team is above reproach, always willing to look into a problem and resolve it as soon as possible.

Cons

This is nitpicky, but the layout of the website often changes slightly. It would be nice if there was more consistency in the format. But the tool itself is above reproach.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

William P.
Industry: Hospitality
Company size: 11-50 Employees

Foundational HR Tools for the Little Guys

Used Weekly for 6-12 months
Reviewed on 8/12/2020
Review Source: Capterra

Excellent! I love their customer service, I love that they keep me aware of what's going on in the world of HR/Payroll laws. I love that they helped find retirement and heath care options for my employees so that I can grow the benefits to my folks! I'm obviously a big fan of what these guys are doing.

Pros

These guys make me compliant with the evolving landscape of HR and payroll without distracting me from the core functions of my small business. They made on-boarding from my old payroll system easy. They found mistakes I'd made and helped me to correct them so even my tax history was compliant. Their customer service is excellent and I'm incredibly pleased with their Homebase integration. Super clean!

Cons

While the onboarding was much smoother than I anticipated, it was still a bit more cumbersome than described. It's definitely a hands-on process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.9/10
Based on 2,726 user ratings
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Gusto Pricing

Gusto Pricing

Starting from
US$25.00/month
Free Trial
Subscription
Value for money

Four pricing plans are available:

Concierge: $149 per company + $12 per employee per month.

Complete: $39 per company + $12 per employee per month.

Core: $39 per company + $6 per employee per month.

Basic: $19 per company + $6 per employee per month.

If you simply want to pay your 1099 contractors, there is Contractor (for companies without W-2 employees): $6 per contractor per month.

Four pricing plans are available:

Concierge: $149 per company + $12 per employee per month.

Complete: $39 per company + $12 per employee per month.

Core: $39 per company + $6 per employee per month.

Basic: $19 per company + $6 per employee per month.

If you simply want to pay your 1099 contractors, there is Contractor (for companies without W-2 employees): $6 per contractor per month.

Value for Money
4.5/5
Based on 2,726 user ratings
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Gusto Features

Gusto Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customisable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.5/5
Based on 2,726 user ratings
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Categories

Additional information for Gusto

Additional information for Gusto

Key features of Gusto

  • 256bit SSL encryption & bank level security
  • Advanced payroll features
  • Automated tasks
  • Automated taxes
  • Benefits management
  • Chat
  • Collaboration
  • Compensation management
  • Contractor management
  • Custom offer docs
  • Data encryption
  • Digital signature
  • Document storage
  • Employee database
  • Employee direct deposit
  • Employee health benefits
  • Employee management
  • Employee onboarding
  • Employee paystub access
  • HIPAA compliance
  • HR management
  • HSA, FSA, and Commuter benefits
  • Multiple pay rates
  • New hire reporting
  • Payroll management
  • QuickBooks integration
  • Reimbursement management
  • Retirement plan management
  • SSL security
  • Self-enrollment
  • Sick leave tracking
  • Surveys & feedback
  • Third party integration
  • Time clock integration
  • Time off requests
  • Vacation / leave tracking
  • Vacation tracking
  • Visual org charts
  • W-2s and 1099s
  • Workers compensation insurance

Benefits

Have time for more meaningful work.
We take care of all the heavy lifting, filing all local, state, and federal payroll taxes to sending employee paystubs and W-2s.

Enjoy a central hub for your employee records.
Gusto is the system of record for all your employee information. Onboarding new employees (I-9, W-4) is 100% online, along with easily managing and approving PTO and sick days.

Receive world-class customer care.
Our US-based care team of knowledgable and friendly payroll and benefits experts are available by phone, chat, and email.

Gusto FAQs

Gusto FAQs

Below are some frequently asked questions for Gusto.

Q. What type of pricing plans does Gusto offer?

Gusto offers the following pricing plans:

Starting from: US$25.00/month

Pricing model: Subscription

Free Trial: Not Available

Four pricing plans are available: Concierge: $149 per company + $12 per employee per month. Complete: $39 per company + $12 per employee per month. Core: $39 per company + $6 per employee per month. Basic: $19 per company + $6 per employee per month. If you simply want to pay your 1099 contractors, there is Contractor (for companies without W-2 employees): $6 per contractor per month.

Q. What are the main features of Gusto?

Gusto offers the following features:

  • 256bit SSL encryption & bank level security
  • Advanced payroll features
  • Automated tasks
  • Automated taxes
  • Benefits management
  • Chat
  • Collaboration
  • Compensation management
  • Contractor management
  • Custom offer docs
  • Data encryption
  • Digital signature
  • Document storage
  • Employee database
  • Employee direct deposit
  • Employee health benefits
  • Employee management
  • Employee onboarding
  • Employee paystub access
  • HIPAA compliance
  • HR management
  • HSA, FSA, and Commuter benefits
  • Multiple pay rates
  • New hire reporting
  • Payroll management
  • QuickBooks integration
  • Reimbursement management
  • Retirement plan management
  • SSL security
  • Self-enrollment
  • Sick leave tracking
  • Surveys & feedback
  • Third party integration
  • Time clock integration
  • Time off requests
  • Vacation / leave tracking
  • Vacation tracking
  • Visual org charts
  • W-2s and 1099s
  • Workers compensation insurance

Q. Who are the typical users of Gusto?

Gusto has the following typical customers:

Small Business, Non Profit, Mid Size Business

Q. What languages does Gusto support?

Gusto supports the following languages:

English

Q. Does Gusto support mobile devices?

We do not have any information about what devices Gusto supports

Q. What other apps does Gusto integrate with?

Gusto integrates with the following applications:

Boomr, Deputy, FreshBooks, GoCo, QuickBooks Online, Receipt Bank, TSheets, Time Tracker, When I Work, Workato

Q. What level of support does Gusto offer?

Gusto offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials