Agorapulse

Agorapulse

Social media management for teams and agencies

4.6/5 (313 reviews)

Agorapulse Overview

What is Agorapulse?

With Agorapulse, businesses can manage their social media messages, schedule & publish content, identify key influencers, monitor social channels, & create insightful reports. The platform integrates with Facebook, Twitter, Instagram, YouTube, and LinkedIn for posting across multiple platforms. Agorapulse offers a unique Social Inbox system that helps Social Media managers prioritize and respond to all queries, communications, and complaints from fans or customers.

Agorapulse aims to help marketing teams save time when publishing content thanks to an advanced queue system enabling automatically re-queued evergreen content. The platform qualifies fans and followers to help businesses spot potential ambassadors and influencers in order to focus attention on them and nurture them as opportunities.

Top features of Agorapulse include a Social Media Inbox for each account that tracks incoming messages, scheduling and queuing, re-queuing and advanced content preview, Facebook and Instagram ad comment capturing, unlimited reports, customizable auto-moderation rules to prevent spam, influencer identification, and more.

Agorapulse Overview

Pricing

Starting from
US$99.00/month

Pricing options

Free Trial
Subscription
Value for money

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)


Agorapulse Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa
Supported Languages
English, French, Portuguese, Spanish

Screenshots

Agorapulse screenshot: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member.
Agorapulse screenshot: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member. Agorapulse screenshot: Keep conversation history and add internal notes on your fans, followers, and detractors. Agorapulse screenshot: Our downloadable reports allow you to easily customize, share, and learn from your social media activity. Agorapulse screenshot: Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.

Agorapulse Reviews

Agorapulse Reviews

Overall rating
4.6
/
5
Excellent
218

Very good
84

Average
8

Poor
2

Terrible
1

Value for Money
4.5
Features
4.4
Ease of Use
4.6
Customer Support
4.8
96% recommended this app
Sas T.

An affordable solution with great support


Victoria E.

The best you'll get for the price!

It's been a great experience! Their support team is very responsive and I love that we can request features.


Verified Reviewer

Great Tool for Social Media Managers

Overall, our team is very happy with Agorapulse - the functionality, support and features.


Ian P.

Frustrating UI and poor integration with social media channels


Mike G.

Agorapulse for Social Media Management Success

It is our primary social media management and scheduling tool we use for our own social media and for all our clients social media.


Sas T.
Industry: Civic & Social Organization
Company size: 2-10 Employees

An affordable solution with great support

Used Daily for 1-5 months
Reviewed on 26/11/2018
Review Source: GetApp

Pros

In our search for a means to manage our extremely busy social media presence better, we had tried Agorapulse several times over the last four years. We’d always loved it but, as a voluntary organisation with a tiny income, couldn’t justify the spend. We tried many other solutions but, having still not found the right one, decided to give Agorapulse another trial. We weren't disappointed.

The developers listen to their customers and are constantly tweaking and updating the platform. This means it now serves our needs much better.

The interface is easy to set up and easy to use.

The inbox feature is one the biggest benefits for us. We can work through our many messages, comments, replies etc more easily in the single platform. It’s put an end to the times where different volunteers found themselves submitting detailed responses to the same queries at the same time! Being able to allocate interactions over to another team member ensures important responses and queries don’t get missed or they get directed to the right person.

Cross platform publishing in Agorapulse is great! Being able to compose a single status in one place for several social media accounts is a must - but Agorapulse takes this further, allowing you to fully tweak the status for each platform. No more sending statuses full of irrelevant @s and #s to Facebook because we’re in a rush and don’t want to write it twice!

Scheduling works really well with different options available to help you spread your messages more effectively. The ability to schedule posts by interval is a particularly useful feature. Being able to specify and exact time and date for a repeat post is also really helpful.

The listening features are helpful. We’re now spotting many things we were previously missing and not responding to, improving our engagement with our users.

Customer service is easy to access, with a fast and genuinely friendly and helpful response. Developers encourage feedback and take action on customer requests.

As a voluntary organisation, pricing is a big issue to us. Agorapulse is very well priced for what it offers. Great value!

Cons

The only cons are little tweaks which would make Agorapulse even easier to use for us.

Finding scheduled items to amend can be diffficult if you have a lot of them set up. The calendar helps but a search feature would help more!

Due to the nature of our work (we get a lot of very personal messages) it would be very useful to us to edit user permissions, enabling full access to everything but private messaging. This would allow us to increase our volunteer base.

Response from AgoraPulse

Hi there Sas,

Thank you so much for sharing your Agorapulse experience. I love that you're making great use of our per-network editing feature -- where you can crosspost content but tweak it for say, Facebook v. Twitter.

I hope you continue to find great value in our tool and support. Thanks again for writing about how this social media management tool has helped your volunteer organization.

Warm regards,
Lisa

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Victoria E.
Industry: Marketing & Advertising
Company size: 2-10 Employees

The best you'll get for the price!

Used Daily for 6-12 months
Reviewed on 11/2/2020
Review Source: GetApp

It's been a great experience! Their support team is very responsive and I love that we can request features.

Pros

I love the ability to schedule and customize content on multiple channels at once. Being able to tweak content for each platform is a huge perk.

Cons

I wish there was the ability to schedule Instagram stories and have them publish automatically. I'd also love the ability to publish on Google My Business.

Response from AgoraPulse

Hi there Victoria,

So happy to hear how you're loving the "per network" tweaks. Nobody does it quite like us for that feature. :)

I've just added your name to a notification list for Google My Business -- once we launch this feature, you'll be notified.

As far as scheduling Instagram Stories WITHOUT push notifications -- as soon as Instagram's API lets us, we'll be on it like white on rice!

Lisa at Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 2-10 Employees

Great Tool for Social Media Managers

Used Daily for 6-12 months
Reviewed on 10/2/2020
Review Source: GetApp

Overall, our team is very happy with Agorapulse - the functionality, support and features.

Pros

It was difficult for us to find a tool that met our "must-haves" for social media management. This tool allows for scheduling posts and also queueing content which we really like the ability to hop between both structures. The reporting is effortless - we've saved at least 5 hours a month on running reports for our clients - and the reports include the client logo which is a big plus!

Cons

While we love using the queus for scheduling content, it would be great if we could set each queues frequency. Right now, it is set up so that a queue pushing content every week on the day you set it. It would be great to set a queue to push content every other week or something like that. Additionally, it would be great if we could add internal notes to the content calendar. This would broaden the functionality of the tool for other marketing campaigns other than just social media.

Response from AgoraPulse

Hi there,

So glad Agorapulse saves you time with your agency. Have you tried the new reports yet? Hope you like them as much as I do!

You have two really cool requests -- the non-weekly queues and calendar notes. If you read this, reach out to me (I don't know your name). I'd be happy to add you to our features list for these two.

Lisa at Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ian P.

Frustrating UI and poor integration with social media channels

Used Daily for 6-12 months
Reviewed on 2/9/2017
Review Source: Capterra

Pros

Social inbox is a useful and time-saving feature. We also use the Analytics every month to share with our clients.

Cons

Our experience with AgoraPulse has been incredibly frustrating. Our team has experienced a range of issues:
- images posted to social networks come out soft and blurry, despite us using good quality images
- the interface doesn't communicate the limitations of AgoraPulse's integration well. For example, the app can't post images to LinkedIn. We discovered this by posting images and text, only for the images to be dropped on the post.
- the customer service is responsive, but our problems are not being resolved.

Response from AgoraPulse

Hi Ian,

Mary here, Agorapulse's Advocacy Marketing Manager. I appreciate your honest review, as we always have things to work on.

Just to address these two points you've made, the LinkedIn issue is a restriction with how they work with 3rd party tools, but you're right - it should be made clear when you're creating a post.

The issue of blurry images sounds like it was from a bug when we first released the new version of the tool. We've since been able to fix that.

I know you've been in contact with our support team, but if there's anything I can do for you please don't hesitate to let me know.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Mike G.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Agorapulse for Social Media Management Success

Used Daily for 2+ years
Reviewed on 19/3/2020
Review Source: Capterra

It is our primary social media management and scheduling tool we use for our own social media and for all our clients social media.

Pros

Agorapulse has been our "go to" social media management platform for our agency for over 2 years now. I am a diehard fan and user. We love the calendars we can share with clients and the ability to assign brands to just the team members that need to see and have access to their social.

The ease of use for teams is the best, ability to give clients access is a huge bonus, and the smart phone app is an asset for on the go monitoring and publishing. We moved from another tool because it was getting "clunky" to use with a non-efficient interface. Agorapulse has continued to make innovation a priority and that is huge for us. Love the tool.

Cons

Nothing really to speak of. Agorapulse has met our needs and we are fans. If there was one thing I would add it would be ability to store and add hashtags in a specific tool, like for Instagram. I can save hashtags to add but if I create the post for Facebook and Instagram, then I have to add the saved hashtags to both and then go to the Facebook version and delete them versus just being able to go to the Instagram version and add them. Not big, but something.

Response from Agorapulse

Thanks for the review and your longstanding support of Agorapulse. Michael!

Lisa at Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 313 user ratings
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Agorapulse Pricing

Agorapulse Pricing

Starting from
US$99.00/month
Free Trial
Subscription
Value for money

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

Value for Money
4.5/5
Based on 313 user ratings
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Agorapulse Features

Agorapulse Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customisable Branding
Customisable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration
Features
4.4/5
Based on 313 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Agorapulse

Additional information for Agorapulse

Key features of Agorapulse

  • @mentions
  • Activity dashboard
  • Activity tracking
  • Approval process control
  • Assignment management
  • Automated scheduling
  • Automatic notifications
  • Benchmarking
  • Calendar management
  • Campaign analysis
  • Campaign scheduling
  • Categorization
  • Channels performance
  • Click-through tracking
  • Collaboration tools
  • Commenting
  • Communication management
  • Communications calendar
  • Compare your page with Competitors
  • Content management
  • Customer activity reporting
  • Customer segmentation
  • Customer service analytics
  • Data synchronization
  • Data visualization
  • Discount management
  • Email notifications
  • Engagement analytics
  • Event scheduling
  • Filtered views
  • Gamification
  • Geolocation
  • Heatmap
  • Inbox management
  • Keyword tracking
  • Lead generation
  • Market segmentation
  • Measure post preformance
  • Mobile alerts
  • Mobile integration
  • Monitoring
  • Multi-channel communication
  • Multi-channel distribution
  • Multi-channel management
  • Multi-channel marketing
  • Multi-language
  • Multiple user accounts
  • Opportunity management
  • Performance reports
  • Permission management
  • Post scheduling
  • Preview functionality
  • Promotions management
  • Queue categories
  • Queue manager
  • Real time monitoring
  • Real time updates
  • Reporting & statistics
  • Request assignment
  • Request routing
  • Role management
  • Role-based permissions
  • Routing options
  • Rule based publishing
  • Rules based algorithms
  • Search functionality
  • Social media integration
  • Social media metrics
  • Social network marketing
  • Social performance management
  • Strategic planning
  • Tag fans and qualify them
  • Tagging
  • Track reach, clicks, leads and measure Earned Media
  • Trend analysis
  • URL customization
  • User activity monitoring
  • User management
  • User photos
  • Video support
  • Visual analytics
  • WYSIWYG editor

Benefits

  • Never miss a comment, message, page post or Facebook/Instagram ad comment with the social media inbox.

  • Set up future posts exactly as desired with flexible scheduling, queuing, queue categories, bulk upload, and post preview features.

  • Get actionable data with helpful suggestions for improvement with unlimited, one-click, downloadable reports (in PowerPoint and CSV).

  • Work better as a team with content approval workflows, role management, and moderation rules.

  • Keep track of all the best fans (and detractors) with user/follower tagging, conversational history, and custom notes.

  • Agorapulse FAQs

    Agorapulse FAQs

    Below are some frequently asked questions for Agorapulse.

    Q. What type of pricing plans does Agorapulse offer?

    Agorapulse offers the following pricing plans:

    Starting from: US$99.00/month

    Pricing model: Subscription

    Free Trial: Available

    Medium (best for small businesses): $99/month (or $79/month when paid annually) Large (best for small agencies): $199/month (or $159/month when paid annually) Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

    Q. What are the main features of Agorapulse?

    Agorapulse offers the following features:

    • @mentions
    • Activity dashboard
    • Activity tracking
    • Approval process control
    • Assignment management
    • Automated scheduling
    • Automatic notifications
    • Benchmarking
    • Calendar management
    • Campaign analysis
    • Campaign scheduling
    • Categorization
    • Channels performance
    • Click-through tracking
    • Collaboration tools
    • Commenting
    • Communication management
    • Communications calendar
    • Compare your page with Competitors
    • Content management
    • Customer activity reporting
    • Customer segmentation
    • Customer service analytics
    • Data synchronization
    • Data visualization
    • Discount management
    • Email notifications
    • Engagement analytics
    • Event scheduling
    • Filtered views
    • Gamification
    • Geolocation
    • Heatmap
    • Inbox management
    • Keyword tracking
    • Lead generation
    • Market segmentation
    • Measure post preformance
    • Mobile alerts
    • Mobile integration
    • Monitoring
    • Multi-channel communication
    • Multi-channel distribution
    • Multi-channel management
    • Multi-channel marketing
    • Multi-language
    • Multiple user accounts
    • Opportunity management
    • Performance reports
    • Permission management
    • Post scheduling
    • Preview functionality
    • Promotions management
    • Queue categories
    • Queue manager
    • Real time monitoring
    • Real time updates
    • Reporting & statistics
    • Request assignment
    • Request routing
    • Role management
    • Role-based permissions
    • Routing options
    • Rule based publishing
    • Rules based algorithms
    • Search functionality
    • Social media integration
    • Social media metrics
    • Social network marketing
    • Social performance management
    • Strategic planning
    • Tag fans and qualify them
    • Tagging
    • Track reach, clicks, leads and measure Earned Media
    • Trend analysis
    • URL customization
    • User activity monitoring
    • User management
    • User photos
    • Video support
    • Visual analytics
    • WYSIWYG editor

    Q. Who are the typical users of Agorapulse?

    Agorapulse has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Agorapulse support?

    Agorapulse supports the following languages:

    English, French, Portuguese, Spanish

    Q. What type of pricing plans does Agorapulse offer?

    Agorapulse has the following pricing plans:

    Subscription

    Q. Does Agorapulse support mobile devices?

    Agorapulse supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Agorapulse integrate with?

    Agorapulse integrates with the following applications:

    Facebook, Instagram, LinkedIn, Shift, Twitter

    Q. What level of support does Agorapulse offer?

    Agorapulse offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials