About ConnectWise Automate

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ConnectWise Automate

Key benefits of ConnectWise Automate

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, Germany, United Kingdom, Ireland , New Zealand, United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ConnectWise Automate

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Features

Total features of ConnectWise Automate: 113

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customisable Branding
  • Customisable Reports
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Management
  • Data Migration
  • Data Security
  • Deployment Management
  • Device Auto Discovery
  • Disaster Recovery
  • Drag & Drop
  • Email Monitoring
  • Endpoint Management
  • Event Logs
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-User Collaboration
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Performance Management
  • Performance Monitoring
  • Policy Management
  • Power Management
  • Predictive Analytics
  • Prioritisation
  • Procurement Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Service Catalogue
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Software Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Synchronisation Scheduling
  • Task Scheduling
  • Threat Intelligence
  • Threat Response
  • Ticket Management
  • Uptime Reporting
  • Usage Tracking/Analytics
  • VPN Software
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting

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Reviews

Overall rating

4.1 /5
(119)
Value for Money
3.8/5
Features
4.3/5
Ease of Use
3.6/5
Customer Support
3.6/5

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Showing 5 reviews of 119 Read all reviews
Showing 5 reviews of 119
Daren
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Connectwise Automate

Reviewed on 11/12/2019

We are using Connectwise Automate for taking care of customers on a managed service contract.

We are using Connectwise Automate for taking care of customers on a managed service contract.

Pros

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Alternatives Considered

N-sight

Reasons for Choosing ConnectWise Automate

We were already using Connectwise Connect and Manage so wanted one general product instead of some of this and some of that.

Switched From

N-sight

Reasons for Switching to ConnectWise Automate

As mentioned before, we switched because we wanted to have all our products on one platform and not a piece there and a piece here.
Verified Reviewer
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

If you have the money to spend, spend it.. if not.. there is other options`

Reviewed on 6/5/2021

Overall, I am very happy with Connectwise Automate and would continue to use the product. If you...

Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.

Pros

The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.

Cons

Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!

Alternatives Considered

TeamViewer

Reasons for Choosing ConnectWise Automate

The ability to do more than just remote access the PC was the main reason for the switch. Cost was a close second reason.

Switched From

TeamViewer

Reasons for Switching to ConnectWise Automate

Overall cost is the main reason.
Joseph
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Patch management, Machine access and ease of use

Reviewed on 24/10/2022

Pros

Pushing out the remote agent is very simple and you have an executable for machines that are not connecting under group policy. Monitor your clients whole network from one location.

Cons

Every now and then you may come across an issue, calling into support you need to get past the level 1 tech and go right to the level 2 tech.

Benjamin
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Should be call "Connectwise Autodraft"

Reviewed on 1/4/2020

The business is a con. They tell you they have a "guarantee" which they make impossible to obtain....

The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Pros

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Alternatives Considered

TeamViewer, Atera, Splashtop Remote Support and Pulseway

Reasons for Choosing ConnectWise Automate

Kaskersky partnership forced via DoD Contracts

Switched From

Central

Reasons for Switching to ConnectWise Automate

The sales pitch promised support, working automation, and a cost reduction. All of it was a lie. This product costs more money than it saves and is a terrible investment.
Robert
Overall rating
  • Industry: Chemicals
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Powerful but inexpensive IT service and control platform.

Reviewed on 13/9/2022

It's been positive. It is essential for supporting remote workes and in the times that are in it...

It's been positive. It is essential for supporting remote workes and in the times that are in it it's gotten more important. There is good functionality around software installs and we actually use it to build up our SOE when we have new machines. Ot deosnlt do anything other similar systems can;t do but it is very fit for purpose for a small IT team.

Pros

There is a lot that it can do for a quite reasonable cost. IT is more suited for small or medium businesses as I don;t think it;s quite enterprise level but for control, scripting, monitoring and the like it is very good at what it does. It is also cloud based so can be accessed on any device with a browser.

Cons

It is not very good at monitoring. I can easily find out if computers have issues by selecting them but not really being notified that there may be a probelm. Scripting works well when it works but it's difficult to figure out if it's not worked and why.

Showing 5 reviews of 119 Read all reviews

ConnectWise Automate FAQs

Below are some frequently asked questions for ConnectWise Automate.

ConnectWise Automate offers the following pricing plans:

  • Starting from:
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Contact ConnectWise Automate directly for a custom pricing quote.

ConnectWise Automate has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

ConnectWise Automate supports the following languages:

English

ConnectWise Automate supports the following devices:

ConnectWise Automate integrates with the following applications:

Acronis Cyber Backup, Auvik, ConnectWise Control, ConnectWise Manage, Webroot Business Endpoint Protection

ConnectWise Automate offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for ConnectWise Automate.