ConnectWise Automate Overview

What is ConnectWise Automate?

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.

ConnectWise Automate Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

Contact ConnectWise Automate directly for a custom pricing quote.


ConnectWise Automate Features

Devices
Business size
S M L
Markets
Australia, Canada, Europe, Germany, United Kingdom, United States
Supported Languages
English

Screenshots

ConnectWise Automate screenshot: Computer Patching
ConnectWise Automate screenshot: Computer Patching ConnectWise Automate screenshot: New Add Pod ConnectWise Automate screenshot: Now Dashboard ConnectWise Automate screenshot: Now Patching Flyout ConnectWise Automate screenshot: Patching Dashboard ConnectWise Automate screenshot: Browse Computers ConnectWise Automate screenshot: Computer Management Screen

ConnectWise Automate Reviews

ConnectWise Automate Reviews

Overall rating
4.2
/
5 87 reviews
Excellent
41

Very good
30

Average
12

Poor
0

Terrible
4

Value for Money
3.9
Features
4.4
Ease of Use
3.5
Customer Support
3.8
82% recommended this app
Jared M.

RMM to the stars

We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!


Mike H.

Automate - IT automation software for IT Service Providers

I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.


Chris T.

Great Software with a great learning curve

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.

Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.

However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.

Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.


Jamenn V.

Connectwise Automate, formerly Labtech, works well for the most part.


Verified Reviewer

ConnectWise Automate, a great software

Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage.

Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.


Jared M.
Industry: Information Technology & Services
Company size: 13-50 Employees

RMM to the stars

Used Daily for 2+ years
Reviewed on 29/10/2019
Review Source: Capterra

We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!

Pros

The feature set has been astounding from day one.
With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Cons

Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see!
Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment.

Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Mike H.
Industry: Computer Software
Company size: 13-50 Employees

Automate - IT automation software for IT Service Providers

Used Daily for 2+ years
Reviewed on 24/7/2018
Review Source: SoftwareAdvice

I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.

Pros

We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

Cons

It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Chris T.
Industry: Information Technology & Services
Company size: 13-50 Employees

Great Software with a great learning curve

Used Daily for 2+ years
Reviewed on 20/1/2017
Review Source: Capterra

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.

Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.

However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.

Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Pros

Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Cons

Complex
Growing expense
Out of date knowledge base / manuals.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Jamenn V.

Connectwise Automate, formerly Labtech, works well for the most part.

Used Daily for 2+ years
Reviewed on 21/3/2018
Review Source: Capterra

Pros

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

Cons

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Computer & Network Security
Company size: 13-50 Employees

ConnectWise Automate, a great software

Used Daily for 2+ years
Reviewed on 14/1/2019
Review Source: Capterra

Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage.

Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.

Pros

It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.

Cons

CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8/10
Based on 87 user ratings
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ConnectWise Automate Pricing

ConnectWise Automate Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

Contact ConnectWise Automate directly for a custom pricing quote.

Contact ConnectWise Automate directly for a custom pricing quote.

Value for Money
3.9/5
Based on 87 user ratings
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ConnectWise Automate Features

ConnectWise Automate Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Auditing
Automatic Notifications
Collaboration Tools
Data Import/Export
Data Visualisation
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
SSL Security
Third Party Integration
Workflow Management
Features
4.4/5
Based on 87 user ratings
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Categories

Additional information for ConnectWise Automate

Additional information for ConnectWise Automate

Key features of ConnectWise Automate

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

Benefits

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

ConnectWise Automate FAQs

ConnectWise Automate FAQs

Below are some frequently asked questions for ConnectWise Automate.

Q. What type of pricing plans does ConnectWise Automate offer?

ConnectWise Automate offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Available

Contact ConnectWise Automate directly for a custom pricing quote.

Q. What are the main features of ConnectWise Automate?

ConnectWise Automate offers the following features:

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

Q. Who are the typical users of ConnectWise Automate?

ConnectWise Automate has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does ConnectWise Automate support?

ConnectWise Automate supports the following languages:

English

Q. What type of pricing plans does ConnectWise Automate offer?

ConnectWise Automate has the following pricing plans:

Free, Subscription

Q. Does ConnectWise Automate support mobile devices?

ConnectWise Automate supports the following devices:

iPhone, iPad

Q. What other apps does ConnectWise Automate integrate with?

ConnectWise Automate integrates with the following applications:

Altaro VM Backup, AuthAnvil, Autotask, CloudBerry Backup, CloudMonix, ConnectWise Control, ConnectWise Manage, IT Glue, SolarWinds Passportal, Tigerpaw

Q. What level of support does ConnectWise Automate offer?

ConnectWise Automate offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials