About Spiceworks
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Spiceworks
Devices
Business size
Markets
Australia, Canada, China, Germany, United Kingdom, India, Japan, United States and 3 others
Supported Languages
English, German
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Spiceworks
Images
Features
Total features of Spiceworks: 49
Alternatives
Zendesk
Zoho Desk
Freshdesk
ManageEngine Endpoint Central
Reviews
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- Industry: Food & Beverages
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ideal free helpdesk for small to medium businesses
Reviewed on 10/9/2021
Overall I have been very happy with Spiceworks, especially the community of users.
Overall I have been very happy with Spiceworks, especially the community of users.
Pros
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Cons
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
- Industry: Nonprofit Organisation Management
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Help Desk Where You Want It
Reviewed on 6/6/2021
Starting a new role in the organization that had no Help Desk and no history or structure;...
Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.
Pros
I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.
Cons
The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.
Reasons for Switching to Spiceworks
First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching.- Industry: Telecommunications
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Spiceworks Helpdesk - A great option for small business or a start up operation.
Reviewed on 10/5/2022
I have used spiceworks in a both a large corporate enterprise as well as in my current role with a...
I have used spiceworks in a both a large corporate enterprise as well as in my current role with a small startup and both cases the software just works and functions as intended. A few tweaks here and there could make this software perfect but in any case it is a goto software for me.
Pros
I loved that the price is free! This makes a huge impact to the success of a startup or small company. The other key feature is the fact that the product works. It functions exactly how a ticket system should function.
Cons
I hate that it is so difficult to be able to get our clients to use the site. This is primarily because routing the DNS information from our domain to their site is cumbersome at best. If they provide a simpler way to route your domain to their site it would improve the offering and would even be worth a few dollars per month for this functionality.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Awesome IT Help Desk software, horrible inventory system.
Reviewed on 10/11/2017
Pros
Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.
Cons
The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.
We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.
We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.
- Industry: Shipbuilding
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Spiceworks - Ticket management
Reviewed on 5/11/2021
It is actually hosted by Spiceworks, so nothing local. Setup was very simple. It is used everyday....
It is actually hosted by Spiceworks, so nothing local. Setup was very simple. It is used everyday. I can create tickets, there is a page for users to create tickets and they can be created via email. Once a ticket is created, you are notified by email. Very useful and simple.
Pros
It is free. It works better than some of the others that I have tried. It is completely configurable for whatever category you need. Always works. Perfect for a simple ticketing system.
Cons
Since it is free, there are ads that show on website. Not really an issue. Not as granular as some of the others.
Reasons for Switching to Spiceworks
It was free. I tried it and felt that it checked all of the boxes for us.Spiceworks FAQs
Below are some frequently asked questions for Spiceworks.Q. What type of pricing plans does Spiceworks offer?
Spiceworks offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
Spiceworks IT Help Desk is available for free of cost.
Q. Who are the typical users of Spiceworks?
Spiceworks has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Spiceworks support?
Spiceworks supports the following languages:
English, German
Q. Does Spiceworks support mobile devices?
Spiceworks supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Spiceworks integrate with?
We do not have any information about what integrations Spiceworks has
Q. What level of support does Spiceworks offer?
Spiceworks offers the following support options:
FAQs/Forum, Knowledge Base, Chat
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