Spiceworks Cloud Help Desk
About Spiceworks Cloud Help Desk
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
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- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ideal free helpdesk for small to medium businesses
Reviewed on 10/9/2021
Overall I have been very happy with Spiceworks, especially the community of users.
Overall I have been very happy with Spiceworks, especially the community of users.
Pros
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Cons
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Spicy goodness
Reviewed on 22/12/2022
Spiceworks was great when i worked at a small non profit for my needs
Spiceworks was great when i worked at a small non profit for my needs
Pros
The inventory and ticketing are very useful in smaller businesses however when i have to research an issue i normally end the search term in google with "Spiceworks" as i know i will be returned with a wealth of expert knowledge
Cons
I find the bandwidth usage quite high, other than that it is value for money which was zero for just the helpdesk. There are other applications i have not used
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Spiceworks - You Get What You Pay For
Reviewed on 12/12/2022
We were not happy with the outcome as it was more limited in it's reporting capabilities and it's...
We were not happy with the outcome as it was more limited in it's reporting capabilities and it's ability to properly track metrics. We made it work but eventually had to replace it in our organization due to the limitations previously mentioned.
Pros
It was a low cost option that provided most of the features and functionality we were looking for in a Help Desk system.
Cons
The reporting features were minimal and the ability to create usable ticket flows was limited.
Reasons for Switching to Spiceworks Cloud Help Desk
Cost and ease of implementation (or so we thought).- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SpiceWorks Cloud IT helpdesk for free!
Reviewed on 21/10/2019
Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so...
Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.
Pros
Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!
Cons
The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Help Desk Where You Want It
Reviewed on 6/6/2021
Starting a new role in the organization that had no Help Desk and no history or structure;...
Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.
Pros
I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.
Cons
The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.
Reasons for Switching to Spiceworks Cloud Help Desk
First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching.Spiceworks Cloud Help Desk FAQs
Below are some frequently asked questions for Spiceworks Cloud Help Desk.Q. What type of pricing plans does Spiceworks Cloud Help Desk offer?
Spiceworks Cloud Help Desk offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
Spiceworks IT Help Desk is available for free of cost.
Q. Who are the typical users of Spiceworks Cloud Help Desk?
Spiceworks Cloud Help Desk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Spiceworks Cloud Help Desk support?
Spiceworks Cloud Help Desk supports the following languages:
English, German
Q. Does Spiceworks Cloud Help Desk support mobile devices?
Spiceworks Cloud Help Desk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Spiceworks Cloud Help Desk integrate with?
We do not have any information about what integrations Spiceworks Cloud Help Desk has
Q. What level of support does Spiceworks Cloud Help Desk offer?
Spiceworks Cloud Help Desk offers the following support options:
FAQs/Forum, Knowledge Base, Chat
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