About WhatsUp Gold

WhatsUp Application Performance Monitor consolidates systems, network, application and end-user experience monitoring in a unified dashboard where you can quickly and efficiently diagnose and assess the impact of complex performance problems wherever they originate, avoiding costly service degradation. The easy-to-use Application Performance Monitor provides the comprehensive insight and customizability you need to proactively ensure that application performance meets user expectations and business priorities.

Further the network monitoring software, combines an easy-to-use interface that lets you quickly deploy the product for production and also apply your organization's monitoring policies across multiple devices quickly.

Pricing starting from:

US$1,100.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

Dutch, English, French, German, Italian and 4 others, Japanese, Portuguese, Spanish, zh-hant

Pricing starting from:

US$1,100.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Images

WhatsUp Gold Software - WhatsUp Gold Dashboard
WhatsUp Gold Software - WhatsUp Gold Alert Center
WhatsUp Gold Software - WhatsUp Gold Network Traffic Analysis
WhatsUp Gold Software - WhatsUp Gold Network Map
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WhatsUp Gold video
WhatsUp Gold Software - WhatsUp Gold Dashboard WhatsUp Gold Software - WhatsUp Gold Alert Center WhatsUp Gold Software - WhatsUp Gold Network Traffic Analysis WhatsUp Gold Software - WhatsUp Gold Network Map

Features

Total features of WhatsUp Gold: 48

  • API
  • Alerts/Notifications
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Colour Codes/Icons
  • Compliance Tracking
  • Credential Management
  • Dashboard
  • Device Auto Discovery
  • Diagnostic Tools
  • Email Monitoring
  • Event Logs
  • For MSPs
  • Full Transaction Diagnostics
  • Hierarchical Mapping
  • IP Address Monitoring
  • IT Asset Management
  • Internet Usage Monitoring
  • Location-Based Mapping
  • Map Exporting
  • Mobile Access
  • Monitoring
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • On-Demand Mapping
  • Patch Management
  • Performance Analysis
  • Performance Metrics
  • Policy Management
  • Real Time Monitoring
  • Real-time Alerts
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Scheduling
  • Self-Updating Maps
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Threshold Alerts
  • Trace individual transactions
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Web Traffic Reporting

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Reviews

Overall rating

4.4 /5
(173)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.4/5

Already have WhatsUp Gold?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 173
Dustin R.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

WhatsUpGold is a great tool for monitoring the status of your network.

Reviewed on 15/5/2018

We mainly benefit from the alerts system that will notify all specified employees via text/email...

We mainly benefit from the alerts system that will notify all specified employees via text/email whenever a part of our network goes down. Typically we will know something is down before our users even notice the problem.

Pros

The alerts are where WhatsUpGold really shines. They are all fully customizable and once they're setup to your specifications they work like a dream. A majority of the time we will know when something on the network goes down before our users even notice the problem!

Cons

This product can do so many different things it becomes a little overwhelming. Once alerts are setup they work great, but the configuration process can get pretty confusing if you haven't done it before. Online training videos on how to configure certain features would be a great tool.

Response from Ipswitch

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it.

Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here:

https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ

If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

Kristina H.
Overall rating
  • Industry: Machinery
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WhatsUp Gold Review

Reviewed on 19/10/2020

After everything was set up, we have had almost no issues. The customer support is great and the...

After everything was set up, we have had almost no issues. The customer support is great and the reps are great. The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution.

Pros

It fits exactly what we need it to do. Monitor our devices and send us alerts when there is an issue. The schematic is also very helpful because we have it broken down into locations and grouped together to make things easier to use. It is also very helpful to put in all the information we have into the details of the device so that its all in one place. It helps us stay organized!

Cons

The set up was atrocious. We had to run a scan like 6 times to find everything. Eventually I had to add things in one by one which took forever. It is not simple to use. You have to really understand the icons and how things are linked within the software. I wished there was better documentation and videos about this. Especially with the setup. The whole installation and setup was a nightmare.

Reasons for Choosing WhatsUp Gold

It was absurdly expensive.

Switched From

SolarWinds Service Desk

Reasons for Switching to WhatsUp Gold

It had everything we wanted (feature wise) and the price was good. The demo we had was awesome and sold us on the product. I worked with [SENSITIVE CONTENT HIDDEN] who was exceptional at getting us the info we wanted and helping us see that this product was what we wanted. She was overall amazing.
Eric F.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect for what we use it for

Reviewed on 10/9/2021

Pros

We use it to monitor in real time if a site is up or down. Then escalate to helpdesk to try to remotely resolve the issue. If they cannot, then we will make a truck roll to the site with replacement equipment.

Cons

The downside to it is the occasional false alarms. Sometimes the software would send out saying that it was down when in fact it was responding to pings.

Jim D.
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

WhatsUp Gold

Reviewed on 27/10/2020

We use Whatsup Gold to proactively tell us when something is wrong before users start complaining....

We use Whatsup Gold to proactively tell us when something is wrong before users start complaining. It has served us well in this capacity
We use WUG thresholds and netflow data to determine when business (and non-business) processes are interfering with user performance at our branches with limited network capacity. We use the netflow data and work with the branch to have the offending processes eliminated or moved to afterhours when there is no user impact.
We use thresholds and dashboard graphs to provide capacity planning information.
Overall WhatsUp Gold has been a mixed bag for us. There have been failed upgrades and bugs that cost us time. Page rendering is adequate at best and frustrating at its worst. But is has provided the monitoring alerting, and capacity planning that we need to stay ahead.

Pros

The ease of adding a device, and getting monitors configured with alerts is what like best. To go from no monitoring to getting a text/email when something goes wrong is relatively easy with this product.

The ease of putting specific graph items on a page (dashboard) is also very useful.

Cons

The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow. I can collect 500,000 data items and generate 100,000 graphs without much horsepower with a tool like CACTI which uses php and flat text rrd files to paint the graph. I can put ten times as many graphs on a page and it still paints 10 times faster. This performance limitation is the biggest week point between your products and the competition. I maintain a CACTI server to do the heavy lifting for graphing high density interface switches in the data centers because WUG is too slow.

The thing that I like least about the software is the inability of the administrator to manage other users views. and the lack of an anonymous view. You want to be able to give upper management a link to click on to see pretty graphs and charts. They do not want to have to log in. And you do not want them messing up the view so it constantly has to be fixed. Logging in as admin, changing the users rights, logging out,logging in as the user, changing the dashboard, logging out, logging in as the admin and setting the rights back, is a lousy way to have to manage this.

Evan M.
Overall rating
  • Industry: Banking
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

WhatsUp Gold

Reviewed on 27/5/2021

It has been a positive one. I have used WUG for about 7 years now.

It has been a positive one. I have used WUG for about 7 years now.

Pros

Configuration Management, Monitoring and the Dashboards.

Cons

The reporting is lacking as I feel like it hasn't been updated in some time. The manner in which reports are sent via email can be sloppy at times and the actual reporting options are limited.

Alternatives Considered

PRTG Network Monitor

Reasons for Choosing WhatsUp Gold

The cost with Solarwinds is by a per port basis. Which can get extremely expensive.

Reasons for Switching to WhatsUp Gold

WhatsUp Gold met all of our needs.
Showing 5 reviews of 173 Read all reviews

WhatsUp Gold FAQs

Below are some frequently asked questions for WhatsUp Gold.

WhatsUp Gold offers the following pricing plans:

WhatsUp Gold has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

WhatsUp Gold supports the following languages:

Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, zh-hant

WhatsUp Gold supports the following devices:

Android (Mobile), iPhone (Mobile)

We do not have any information about what integrations WhatsUp Gold has

WhatsUp Gold offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for WhatsUp Gold.